I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

It doesn't get better than these guys! I chose Blue Chip to replace my windshield based on the…read morepositive feedback and they didn't disappoint. I requested a quote online over the weekend and received a call Monday morning. John set me up with an appointment and ordered the windshield then and there. What was the most helpful that he called my insurer while I was on the phone with him. My insurer told me that the crack had to be larger than a silver dollar to cover replacement. They went on to say that Blue Chip was not a partner of their insurance company. I asked the insurer if that meant that they wouldn't cover the windshield if Blue Chip replaced it. John promptly jumped in and told me that the windshield would be covered 100%, but that the warranty would be covered by Blue Chip rather than my insurer. I appreciated the clarification. He told me that there would be zero out of pocket cost to me. The insurer told me that the repair would be covered and John did the rest (which was literally everything). Blue Chip replaced the windshield right in my driveway, again, at no cost to me. The service tech, Dan, was on-time and went out of his way to answer my questions, like calibration of the camera. Since my vehicle was newer, it had a camera for emergency braking and adaptive cruise control, which required calibration by an authorized tech when the windshield was replaced. Blue Chip took care of that as well. Dan showed me where the camera was mounted and why it needed to be calibrated with the windshield change. Dan was professional, competent, fast and friendly. In the end, I got a shiny new windshield installed by professionals at no cost to me. I have found my permanent glass company!

This is an update to my previous post…read more After speaking with Lanette who was polite and very concerned I am confident she will address the road rage situation with the Driver.

I got a quote for a windshield replacement, I ask questions about the quote and details and I got…read moreyelled at. Rude people working there.

Arizona highways!! Need I say more. A rock hit my…read morewindshield which made a nickel size piercing in the windshield. Yelp led me to Expert Auto Glass Repair. Pete answered my call. He was so sympathetic and offered me to come down right away to fix it before it grew any more. Within 15 minutes my windshield was fixed and I was on my way back home. Reasonable price!

Highly recommend, good fast quality repair .Mobile so very convenient.Good value would call again…read moreif needed .

Excellent service. From the time I called until the service was complete at my house was less than…read morethree hours. Family and veteran-owned local business

JJ and the team at 11 Bravo are amazing! Not only are they good at what they do, but they honor…read moretheir roots and give back to the community. We will always support a business like this. There are probably a million auto glass companies that you can choose from in Phoenix, you will NOT be disappointed choosing 11 Bravo, their expertise is unmatched.

Thank you Zac for a great job in changing out my windshield!! Talked to you mid morning and you…read morewere at my house within two hours. You even called my insurance company to get approval. The best customer service ever!!

Good quality came here from California for a vacation and they treat me right! Fast and easy would…read morerecommend!!

Quality 1st Glass is hands down the way to go! James (and young James) were so communicative and…read moreresponded so quickly to my initial quote request on a Sunday! They were able to be out the following Tuesday and did such an amazing job! They were extremely efficient and very reasonably priced! 12/10 recommend!

While traveling and mobility impaired, a side window on my vehicle cracked, likely due to a rock…read more When I called this company, I spoke with a lovely lady. She was considerate, professional, efficient, honest, and made her best effort to accommodate my schedule. The guys communicated in advance, showed up on time, clearly explained product differences, and answered all of my questions. They were efficient, professional, friendly, and squeezed me in on a Friday afternoon. I couldn't be happier. I highly recommend this company. Hopefully I don't need their services again, but if I did I would gladly call them again.

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

Great folks. Quick work. Happy with the result. I would do hire them again for my windshield issues.read more

DO NOT GO TO THESE PEOPLE UNLESS YOU WANT TO GET YELLED AT!!! First off, the price advertised…read morethrough Groupon was misleading, as I was required to pay an additional $100 in person that was not clearly disclosed upfront. I had my Tesla tinted at AZ Hitchman's Tinting a few weeks ago and immediately noticed issues, including hair and air bubbles in the tint, as well as the rear windshield not being fully covered as requested. Although they agreed to fix it, I had to wait nearly a month for a follow-up appointment since they were fully booked or so they say. At my return visit, they only corrected the windows with visible defects and refused to fix the rear windshield, claiming the job would "take too long" and lied stating it would also interfere with my vehicle's GPS system. I confirmed with other local tint shops that this is not true. I even asked if they could raise it only a few more inches as a compromise, but they still refused. When I brought this up to the manager (Andy) and owner (Manny), the owner responded in a hostile and unprofessional manner, yelling at me, saying "NO" and kicked me out of the shop in front of other customers. I paid in full for a service that was only partially completed, and the experience overall was unacceptable. Since then I have reported this business to Groupon for misleading pricing, incomplete work, and unprofessional conduct. I should be receiving a refund shortly!

Yep. This place still sucks. Unless maybe you have some cheap coupon for window tinting....read more

Dependable fast service Price was reasonable…read more Very professional and respectful Definitely recommend this company Thank you again very much 5star quality service

First off, Doug who assisted me getting my windshield replaced is absolutely beyond professional…read moreand amazing! He was able to get one of his top specialists Jessie to my location and under two hours and finished everything along with calibration that needed to be done and just under two hours as well! I highly recommend this company and will be using them in the future!

Mountainside replaced my windshield in a smooth, efficient and professional manner: they came to my…read moreplace of work and did a great job. And it was all complete in less than 24 hours of calling to schedule!

Outstanding response times and super professional customer service from initial project posting to…read morecompletion of work. Debra worked around my schedule to get my 2018 Suburban's windshield replaced quickly and at the best time in my schedule. Colton arrived on time and did a fantastic job. He was professional and a pleasure to work with. Mountainside is highly rated because they provide amazing service, a lifetime warranty, competitive pricing and they are a pleasure to work with!