After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

The washing machine was leaving rub type substance behind when washing clothes. We thoroughly…read morecleaned the washer, but it didn't help. On Friday afternoon I called Tri County Appliance and received a service call for Tuesday between 8 - 5pm. The technician arrived at 9:47am, he took the washer apart and said it needed to be cleaned with a washing machine cleanser and put it back together. He did not clean it all. And he left at 10:03am after collecting the money for a service call. We are very disappointed in the service. Even after buying the cleaner and running it through 2 washing we're still getting the same substance in the washer, which is only a 3 year top loader heavy duty Samsung. Unless your a technician and can take the machine apart there is no other way to under drum. Poor service. He was only here for 16 minutes. A complete rip off.

If you want an antiquated, poorly managed company to service your appliance call this company…read more VERY RUDE customer service. They only take checks or cash. I couldn't even get past the initial phone call to make an appointment because she hee-hawed around and apparently could care less about my issue. Internally the left hand has no clue what the right hand is doing. You would be better off looking up a DIY video on YouTube because these clowns are at the circus.

Arrived on time. Finished quickly. Fair price. Would recommend and use again…read more Mr. Russell and his crew were very polite, friendly, and professional. They arrived in a company vehicle, and wore company logo clothing. They took great care when bringing equipment through the house.

Was able to get in touch with Mark on a Saturday and he came the next day to repair our electrical…read moreissue. Honest and up front about his pricing. Performed quick work. Thank you Mark. Hopefully I don't need your services anytime soon, but when I do, I will definitely call you again.

I had the heating element on my dryer replaced for $318, it lasted less than 6 months…read more Initially I was happy with the company so I recommend them to my daughter and she purchased a used washer and dryer. Again, the heating element on the dryer lasted less than 6 months. When I called and complained about 2 failed heating elements, they only offered a $20 discount on my next service call.

Absolutely amazing I bought my dryer about a year and a half…read moreago from here. Very seamless process. Troy was here when he said he would be here, took care not to scratch or damage any of my other furniture when going through the house with the dryer. I have had no problems with my dryer, I love it!!! As of a few weeks ago, I have now purchased a wash machine from Troy. He went out of his way to get it to me the day I went to his warehouse to look at it. Wonderful customer service, wonderful appliances , could not ask for a more knowledgeable or nicer guy. I wish all of my transactions happened like this. I highly recommend this company.

Buyer beware. This company will be dishonest in their pricing and charge for labor that did not…read morehappen (a cell phone picture a technician took of an outlet constituted labor for this company). There are more honest, reasonably priced companies in the area. I suggest you look elsewhere.

Great service! Very efficient dependable people here. They do great work that is very reasonable…read more Phone calls are always answered by a real person... Even at 2am or on the weekend. They are also very straightforward and honest about what needs done. Their staff is very knowledgeable and personable. Great company all together!

Truly stellar service. Arrived on time, went above and beyond to solve our dryer problems. Didn't…read moretry to up-charge or over-sell. Very professional. Highly recommend this company.

I called this business based only on online reviews (which are amazingly positive) and was not…read moredisappointed. Isaiah came to fix my dishwasher today. I received a reminder message the day before confirming the appointment, and a phone call 20 minutes before his arrival. He arrived on time, and was friendly and professional. When I explained the issue, he said "I know exactly what's wrong" and was completely correct. Showed me the clogged sensor, cleaned and replaced it, tested it twice to make sure it worked and all was fixed and my dishwasher is running perfectly. Excellent service and I would recommend him to anyone - he really is as good as the reviews.

Mark was great. He came out to give me an estimate and diagnoses the issue with my dishwasher. He…read morewas very informative and let me know what the issue was. Sadly it would cost more to replace the board than for to replace the dishwasher that was 15 years old. Mark just confirmed it was a good idea to replace the dishwasher. His honesty was very helpful. Will definitely use Fuse again if the need arises.

I'm very happy with the response time, getting out first thing in the morning, and also the price…read more They identified the problem, took care of it, and showed what was needed to prevent it from happening again. I also thought their price was within the expected, and even very reasonable compared to others out there. I would definitely use their services again!

Dealing with this guy resulted in 3 failed attempts to repair my Viking freezer; charged me over…read more$1500 ($240/hr labor), charged me for parts I didn't need, wasted hours of my time, and was 3 hours late for the last scheduled visit. TOTAL RIPOFF!! Thankfully my regular appliance guy came back in town, diagnosed the problem, replaced a simple part, and the problem is fixed.

Don is smart, personable and fun! His 26 years of experience show. He diagnosed and fixed a very…read morerare problem with our Bosch dishwasher. His backup staff keept me informed and they worked hard to get repairs done sooner when a spot opened up. They all went the extra mile. I would definitely recommend. Appliance Source will be my GoTo repair from now on.