Came three times to repair or replace our ice maker. He started working with the wiring, then…read morereplaced the ice maker. Hmmm, still no ice. He suggested the replacement ice maker could be bad, or maybe we need a new board. I asked him to skip replacing the ice maker again, and let us know when he has a new board. Never heard from him again. Got another company to come and in one visit they did a full diagnostic. The board and the internal door wiring were not functioning. We need a new door, which costs more than many refrigerators. We replaced the ice maker for nothing

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

Yelp info needs updating, they no longer service refridgerators. That said had quick email response…read more& I do not know their qualifications in other areas. Give them a chance if it's not about getting your fridge serviced. Less one star for outdated info, otherwise quick & responsive.

I'm very happy with the response time, getting out first thing in the morning, and also the price…read more They identified the problem, took care of it, and showed what was needed to prevent it from happening again. I also thought their price was within the expected, and even very reasonable compared to others out there. I would definitely use their services again!

Fixed outside ac unit. Technician keep me informed on…read moreeverything he was doing and each problem he came across. He informed me of the cost as he went along. Was really thorough and thoughtful. Appreciated all the work he completed. Highly recommend.

Contacted Mr. Appliance after another repair company couldn't fix our ice maker after 3 visits…read more They did a full diagnostic and determined that the board and the internal door wiring were not functioning. We replaced the ice maker with the other company for nothing. We need a new door, which costs more than many refrigerators. We appreciated the repairman's throroughness.

Called for a problem with a clothes dryer and they sent a person our who had never worked on our…read moremake. The young man spent more time on his tablet than working on our machine. At the end of his session, he said he had no idea of the problem and left. Before he left, I asked if had ever worked on this make and model and he said no. They charged $173.71 with no idea how to help in any way. I called the manager (I believe she said her name was Megan, or something close to that) and asked if they felt this was good business practice to charge this much for no results. The manager said all their people are well trained and yes, she agreed this was their practice in serving their customers. Apparently, she doesn't know her staff very well. Will not be calling them again.... we wish the best for the rest of you if you plan on calling Mr. Appliance.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

Jonathan Noe was an excellent salesman! He did good by us (we bought a new refrigerator!!) and we…read morereally appreciate him!!! Go buy your appliance from Jonathan!

Super friendly people. Seem to have just about any part you might need for your appliance.read more

Everything!!! Repairman was professional and had my dryer fixed in no time…read more I highly recommend Complete Appliance Service in Lenoir City.

Had a dryer problem--no power. The serviceman was on time, very friendly, and quickly checked…read morethings out. The board on the dryer checked out ok, so he checked the outlet. It wasn't getting 240V so he checked the breaker box. Turns out the breaker was bad. He popped the bad one out, went and got a replacement, came back and installed it and everything was back in operation. He was very efficient and friendly and diagnosed the problem quickly. I'd strongly recommended for anyone who needs service.