After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

Quick warranty service on washer. Considerate service techs that showed up at scheduled timeread more

I called and left a message to work set up an appointment to service my washing machine and…read moredescribed the issue. Received a text message with a link to a video with the suggestion to try out the procedure in the video. Solved my problem. So, i did not hire them to fix my problem, but they fixed it anyway. GREAT JOB!!

The Experts Pro business was highly recommended by my neighbor. Alex came to repair my clothes…read morewasher and he found that a part would need to be ordered. He told me how long the part would take to get here. A little more than a week later Alex came back and installed the new part. Alex did a wonderful job and we were very happy with his work. We will definitely use The Experts Pro and Alex again.

Truly EXCEPTIONAL service! We have used The Experts Pro to service & advise on virtually every…read moreappliance in the house. Alex always delivers top quality service & expertise with a can-do attitude. But beyond that, he has CONSISTENTLY gone above & beyond to provide refreshingly superior & reliable service including scrambling to source & install a brand new HVAC system after ours broke in the middle of record-breaking heat wave power demands with ongoing supply chain issues that left standard solutions out of reach for a timely fix. He & his team found a way to squeeze us in last minute, drive 4 hours to secure the necessary equipment & stayed until the wee hours of the night to ensure our A/C was back up and running before he left the jobsite. I could not recommend his service more.

I had the heating element on my dryer replaced for $318, it lasted less than 6 months…read more Initially I was happy with the company so I recommend them to my daughter and she purchased a used washer and dryer. Again, the heating element on the dryer lasted less than 6 months. When I called and complained about 2 failed heating elements, they only offered a $20 discount on my next service call.

Absolutely amazing I bought my dryer about a year and a half…read moreago from here. Very seamless process. Troy was here when he said he would be here, took care not to scratch or damage any of my other furniture when going through the house with the dryer. I have had no problems with my dryer, I love it!!! As of a few weeks ago, I have now purchased a wash machine from Troy. He went out of his way to get it to me the day I went to his warehouse to look at it. Wonderful customer service, wonderful appliances , could not ask for a more knowledgeable or nicer guy. I wish all of my transactions happened like this. I highly recommend this company.

CJ Fixit responded immediately to my call for help. CJ is an actual person who quickly and…read moreaccurately identified the issue with my LG refrigerator when several other technicians would not work on it. It's been over a month since CJ fixed my refrigerator and it's still humming along. I will call CJ again if I have an issue with any other major appliance in my home. I'm confident he can help anyone who has a major appliance problem.

Everything!!! Repairman was professional and had my dryer fixed in no time…read more I highly recommend Complete Appliance Service in Lenoir City.

Had a dryer problem--no power. The serviceman was on time, very friendly, and quickly checked…read morethings out. The board on the dryer checked out ok, so he checked the outlet. It wasn't getting 240V so he checked the breaker box. Turns out the breaker was bad. He popped the bad one out, went and got a replacement, came back and installed it and everything was back in operation. He was very efficient and friendly and diagnosed the problem quickly. I'd strongly recommended for anyone who needs service.

Had them service my new house for 3-4 years every 6 months routine maintenance and inspection…read more Service was generally good. Nice people to work with but the last two times at the house completely misdiagnosed a "problem" I had with my heat pump. Got a second opinion and their analysis was not accurate. Saved me a lot of money having someone else look at it. Had them out one more time and was charged an exorbitant amount for what amount to 15 minutes of work. Upon inspection in the attic is was not cleaned up as they said it would be. In summary, nice people, check their work, if something seems more expensive than it should be, get a second opinion. Be suspicious of "problems" that need to be addressed.

George in their plumbing dept was so professional and nice. He did an excellent job fixing my…read morebathroom faucet, bathroom drain and my toilet. I will definitely call them back for all my plumbing repairs.

The work crew was highly efficient, skilled and so well mannered. They were very concerned about…read morethe quality of their work and making sure I was happy during the entire process. I am so grateful to have found this HVAC company and wholeheartedly recommend them!

I highly recommend this company for any ac repair needs. When I first looked for an HVAC company to…read morefix our air conditioner, over the summer, I did not find many recommendations and received suggestions from neighbors that were not helpful, so I wanted to make sure to review this company, since I found so little guidance. When our ac stopped working in July, I searched for a company that could fix it. When I called around, I was frequently told "we cant be out until next week," or "we aren't taking new appointments for "the next 10-14 days." Fortunately, JC's was able to come out within 48 hrs, which was good since it was July and my wife was pregnant with our daughter. When the repairman arrived, he was able to quickly diagnose and correct the problem with our air conditioner. The price was reasonable and he gave us instructions on how to avoid having the same problem, in the future.