Our experience was wonderful at Vierra Nursing and Rehabilitation. The quality of care was…read morecompassionate and consistent. The organization and staff always responsive to our questions. Would highly recommend. Sharon B

One of the worst. I've seen a few facilities (both parents had rehab) this is by far the worst…read more If you can afford it or have a choice go elsewhere. I have personally seen patents ignored while staff checked phone. Totally in appropriate meals served multiple times - even though assured situation would be addressed. Staff who could not be made to understand because they did not speak any English. Non-existent MD.

I love Avalon Home Health. Alicia, the nurse, has been so supportive and encouraging, giving such…read moregood advice and explaining things for me. I love Alex, my PT, who goes above and beyond. I can feel how much of a difference his workouts make. I get a secure shower. I am really grateful to the entire staff of Avalon. They really are the best.

This agency has exceeded my expectations in every area. When my husband and I were injured, I knew…read morewe needed people to help us when we returned from the hospital. Felicia Johnson came within a few hours of my call to Avalon and stayed every night from 8pm until 8am. She listened for sounds of movement and checked on us multiple times to make sure we were safe. A few days later we added Maria Romero for the 8am to 8pm shift. Both women were unfailingly helpful and cheerful. Our PT, Alex Solivet, has been amazing. My husband has dementia and Alex is so gentle and loving with him. He makes the exercises fun and always has us laughing. I have never met a kinder person. Now my husband has an OT, Becky Taylor, who is also clever at making my husband enjoy exercise. Dealing with dementia takes special skills and all of these people have those skills. I am so grateful to them all.

The grounds and facilities of this nursing home are quite good, the staff reasonably friendly, but…read moremy father died here because of a lack of coordination between the head nurse and the hospital where he should have been sent to when he had become dehydrated and developed pneumonia. Instead, there was a 24-hour delay because the hospital insisted that authorization had to come from Arleigh Burke. Finally, we worked that out--after much running around playing the go-between, the hospital, by that time, would NOT admit my father into the hospital, because they had already reached the limit on the number of patients they could accept with the special kind of tube-feeding my father required. So, my father had to wait another 24 hours. When he finally arrived in an emergency ambulance, the medical staff were unable to stabilize his condition. They tried IV to hydrate him (he had not been drinking or eating very much in the previous 48 hours) but his kidneys had already failed. He died within the next 36 hours (approximately). The communications between Arleigh Burke and the hospital failed miserably for my father. This should NOT have happened. The impression left was that the staff here believe that "he [your father's] going to die anyway, so..." They had informed us only four days before my father was hospitalized, saying that he had not been eating or drinking very much, but did not seem especially concerned. And when it was apparent that he was dehydrated and had gotten pneumonia because food particles had become trapped in his trachea, I do not believe that they acted with the urgency (and certainly NOT the DISPATCH) needed to stabilize his condition. It was very frustrating, and tragic, that my father died, because he had been doing well only five days earlier. At a cost of about $9,000 per month to have my father taken care of here, I would expected that this kind of thing NEVER could have occurred, but it DID.

My grandfather couldn't walk after a total hip replacement. The caseworker at the hospital highly…read morerecommended Arleigh Burke Pavilion to us saying it was the only 5-star rehab center in Northern VA. And that's when things started to go down-hill. If this place is what defines 5-star, it scares me to think what takes place at all the other rehab centers. I can type pages about what went wrong here, but will stick with the major disappointments. First, there's a lack of communication among staff. As someone else mentioned, it is POORLY managed. We should not have to repeat our wants and needs to every single "care giver" we come in contact with. It's 2017. Even if you're not putting in notes electronically, are you not documenting appropriately in a patient's chart? We were met with too many "I don't know"s on top of the unprofessional demeanor. Second complaint, this is a small rehab center which I personally find appealing. Except if your staff of one nurse and two support personnel cannot cater to a total of about 10 patients, then you are understaffed. Either that or your staff is choosing not to work! It is unacceptable to have an elderly patient who is unable to walk ring his call-bell because he needs to use the bathroom and not have anyone attend to him until over an hour later. That's what happened to my grandfather on more than one occasion. Surprisingly, he was able to hold himself all but one time. He was, after all, on stool softeners. One time, he waited close to 90 minutes for someone to answer his call-bell. He yelled for help, without any answer. An accident happened. He was reprimanded and shamed for causing the accident ... unbelievable! 5+ weeks my grandfather was a patient without any bathroom accident in the bed. And the time that THEY took well over an hour to answer his call, HE gets scowled at? Third complaint, PT/OT - which is why we are here in the first place, right? They are not very flexible at all. They are very 'by the book', checklist type of people. They need to check off their little boxes and anything that strays from what's written on this list drives them nuts - and they'll tell you! What happened to treating each person as an individual? In my view, you've got to treat a 90 year old similarly to how you'd treat a 2 year old - especially one who is starting to feel depressed and who has been handicapped and away from home for a month. If he wants to do his exercises in bed one day, so be it! Finally, out of the 12 or more "caregivers" we dealt with during the 5+ week stay, there is only ONE that we felt really cared about the patients and showed them kindness - and that's Maria. The rest would literally give eye rolls, barely, if ever, smile or greet, their body language showed that they were being bothered with whatever task was at hand, etc. Unbelievable. Do the elderly not have feelings? There were several other issues (missed the post-op app't because a wheelchair accessible taxi was never called, not allowing a shower one evening because he missed his schedule shower time while napping earlier, being on too many opioids unnecessarily - medications in general seemed to fit more of a 'one size fits all' belief - they told us "everyone here takes these meds") - but the bottom line is this: if God forbid I or any of my loved ones are ever in a situation where we are facing the possibility of staying at a rehab center I know it will not be this one. I strongly believe my grandfather could have had much faster and better progress with at-home PT/OT/nursing care. It's a pretty complex and appears fairly new, I'll give them that. Has so much potential - but needs a total makeover in staff with thorough training.

Came to the ER here very unexpectedly while in the area. I'm not from Virginia and had no idea what…read moreto expect. Cons: no live wait time on website, registration staff who truly DGAF, dirty waiting area Wait time: 2.3 hours just to get into an exam room (I was balled up in a corner in pain and begged for a blanket because it was cold inside and 50 degrees outside. They triaged me, took blood and urine and had me remain in the waiting room. Once I actually got into an exam room, things started to move more quickly. Care: Dr. Sidara was actually the saving grace here. He was incredibly nice and thorough, spoke to me with respect and care, and worked to address my issues as soon as possible. He was even able to pull info from past doctors visits, which included a slight ear infection and double checked my ears while I was there to make sure he didn't miss anything further. I won't go into all of the details of what he discovered, but had he not caught one thing in particular, I might still be in excruciating pain. What I didn't like is the fact that I was in an exam room for maybe 30 minutes, then they took me to get a CT. And once I finished the CT, I was not taken back to the exam room, but taken to the "results waiting" room. There, my IV hung in front of me, without being connected, for about an hour. When all of my results were back, the doctor returned to me and told me all the findings and the plan moving forward. I do wish they would have kept me overnight so that I could continue to be monitored and receive pain management medication, but I understand that's not necessarily typical treatment for what I was experiencing. Shortly after the doctor checked in with me, my discharge papers were drafted, and I was on my way out. I was there from 3:50-9 p.m. ish.

I had an ER visit followed by a 6-day hospital stay in 2023. The care was outstanding and I was…read morevery impressed (and healed!). Subsequently, both my wife and I have been going to the VHC out-patient pavilion for primary care and cardiology and have been impressed with the patient care and customer service. Our only complaint is with the business office. Our insurance coverage has changed twice during that period and attempts to update the policies online (both on website patient portals and VHC app) proved fruitless. We received bills with substantial balances because the old insurance was billed and rejected. We tried to send emails to the business office asking them to resubmit the bill to the new policy but nothing happened. No one responded and the bills remained outstanding. Eventually we called the business office and resolved the issue within minutes. It is very frustrating trying to fix billing issues and update insurance online when whatever is done seems to disappear into a black hole. It seems the only way to successfully interact with the business office is by telephone.

I had a great experience with Dr. Gilbert! He was professional, knowledgeable, and truly caring. He…read morelistened to my concerns and explained everything clearly, which made me feel comfortable and confident in my treatment. The staff was also friendly and efficient. I'm very grateful for the care I received and highly recommend Dr. Gilbert for orthopedic care!

I had an occasion to employ SmithLife Homecare recently. They provided excellent service and…read morecompassionate care up until the time of passing for my family member. I highly recommend them for their services, price point and personal compassion.

Total relief after just 45 minutes! Knowledgeable and professional. Highly recommend her.read more

Awesome pro service provided, with an understanding of what's leading to symptoms ~and very…read moreflexible scheduling! Very clean.

Our physician prescribed an in-home care provider to work with my husband on daily living skills…read more Through our diocese and our church, I learned of My Home Companion and the services they offer. Both my husband and I have been very pleased with the quality and scope of their services. In addition to the clinical and emotional support, My Home Companion also enthusiastically participates in the spiritual needs of clients. Our caregiver is very gracious and understanding of my husband's daily living skills. She tends to my husband's needs and accompanies him to church whenever he is able to attend. This means so much to us in dealing with his memory issues. Given that I need to work, it gives me peace of mind to know that my husband is at home with a caring provider.

With two parents aging at home, combined with my busy schedule and the equally busy schedules of my…read moresiblings, we simply didn't have the band-width to dedicate enough time for our parents. My Home Companion worked with us to develop a schedule to achieve maximum coverage, and provided two wonderful, qualified caregivers - easing our schedules and our mind! It is a relief to know that our parents are in such good hands.

My father lived at Sunrise of Arlington for the last 4 months of his life. I really wanted to give…read moreSunrise the highest marks because the front-line staff who do the daily caretaking of residents are very kind and compassionate, and I think they do a very difficult job about as well as could be expected. I was very touched by their kindness at times. An organization is only as strong as its weakest link, however, and given our experience with the director of medical care there, I cannot recommend Sunrise. The lack of compassion and even professionalism made the final weeks of my father's life and the experience of his death much harder for him and the family than it needed to be. At the time of our greatest distress, the medical director responded to our needs and concerns with callous indifference. When choosing Sunrise for dad, I was focused on daily living questions but it turns out, the medical director is by far the most important position there. I regret I didn't realize that when we were looking for a place for dad. At the toughest time in your life, you'll want people who will help you not make it harder.

I had a lot of anxiety about my 89 year old father moving into assisted living. My main concern…read morewas would anyone really care about him because he had dementia and wasn't easy to relate to anymore? I was so impressed by the kindness and quality of the staff, despite the low salaries. There is an angelic woman named Pierrette Kayombo, the activities coordinator in memory care. Any day I wanted to talk to my dad, I could just text her and she would arrange for me to talk to him on her ipad (he couldn't follow calls anymore). That was invaluable for me. She was always so warm and good-spirited--she just put all the residents in a good mood. I remember she was working on Christmas--not able to be with her own family--and was so positive--just a model of the Christmas spirit and put on a concert and other activities. There will always be frustrations with institutions, but I think this is a really good place.

We went to this location years ago (2018-2019) and liked it so much we kept going back even though…read moreit was a bit far from us. Unfortunately, the pandemic came along and we skipped massages for quite a long time. We recently moved nearby and decided to give it a try again and they did not disappoint! We booked a couples massage for 90 minutes with Frank and Mary. Neither of us can remember having massages that good. They spent the time focused on the areas we requested, with the pressure we requested, and we both left feeling so much better! Appointment was easy to book on the website. They sent reminders for the appointment and confirmed booking preferences before the appointment (gender of masseuse, single or shared room). As a side note- there are now signs in every room not to touch the masseuse and to basically be appropriate in their business. Not sure what people are thinking these last few years (though I can obviously guess by the signs), but no one goes to work to be assaulted so keep your hands TO yourself but OFF yourself. These folks are amazing! Give them some respect so they can do their work!

my absolute favorite massage lace i've ever been to. including high end spas. The staff is…read moreextremely nice and goes out of their way to give you the treatment you want - I love that I can book by texting them the day of, that their prices are so reasonable, and that they have people who can actually do deep tissue. my only complaint is that they seem to have a lot of turnover so if I really love someone and ask for them by name next time, they don't work there anymore.