I would definitely not recommend this office!!! I had an infection after my wisdom tooth was removed, and had to go back and get it cleaned out then I was sent home without any antibiotics, called a couple days later because I was so dangerously swollen and in so much pain! So unprofessional. I stayed in pain for months and had been busy selling out house, and had moved to Greenville, SC. I had multiple consultations on why I was still in pain and called this office and they had the audacity to tell me that I needed a referral to come back to see them instead of offering to get me in. And now after my third consultation in Greenville they referred me to a peridontist where I now have to pay $2500 to have skin grafting done where I had my wisdom tooth removed. Absolutely horrible experience here!!! Would absolutely NOT RECOMMEND!!! read more

Blue Ridge Orthodontics is great! Everyone is so nice and welcoming. The staff takes the time to listen to what you want and is very understanding. ​ read more

Really nice people! Super informative doctors! Great and easy to follow up! Would definitely recommend!!

It seems like a good office but they are not accommodating to people at all. I started my braces treatment and had to relocate to Charlotte and after 3 hours of driving I am turned away because traffic had caused me to be late for my appointment. My braces has been hurting me for about a month now and they still will not take care of my health needs not to mention I have taken the time to drive 3 hours just to go there. read more

I have all my kids going to Blue Ridge Orthodontics for many years. I have always had a great experience with the Orthodontist and the staff. Lately things have changed and his staff one girl in particular (Asia) has us rethink now of bringing our other daughter here for braces. I'm extremely disappointed that they do not notice her attitude. When I got home, I find out that this lady is the same lady that treated my son in law a couple of weeks ago and was also rude to him. Hopefully the orthodontics realize that some of their staff are not the same as the girls they use to have. I for one unless I see changes will not bring my other daughter in as a new patient. Please Dr. Roberts and Dr. Schuler get your practice to where it was before it was great going there before. Both of you are fantastic. read more

My experience with BRO has been great. I'm receiving weekly Invisalign from them and it's going good. The area is very pretty with birds out the window and the staff is very kind. They joke around with you and are overall very helpful in my ongoing treatment. And the reward system is something else. read more

The staff (front/billing) lack friendliness. Not all the ladies but there's one. The billing woman, she's terrible. Not friendly at all. I know billing can be a terrible job. I asked her questions and she hung up. I wanted general information and wanted to make sure I was getting my benefit with my carrier. She needs to be replaced or get someone else to help you. read more

I've always had a positive experience at the BRO location in Asheville. Most recently, I was assisted by Asia, who patiently answered all of my questions, was genuinely kind, and did a great job during my orthodontic session. Her attitude and approach to care really made a difference. Thank you! read more

What with all of this incident stuff you see on TV, believe me it is more complicated than you realize. He is an excellent orthodontist and his staff is second to none trust me a free consultation is worth it. And the money.. read more

Blue Ridge Orthodontics is +5 STARS !! They are accommodating with everything from appointments & payments to the different options available for treatment. I love their business hours and the staff is friendly & helpful and implement proper safety measures during this pandemic we are all experiencing . They all go above & beyond !! read more

Overpriced and rude. Front desk staff has no conception of customer service. Retainers cost TWICE what they do elsewhere. I guess that's how they pay for the very posh waiting room, as well as the ipads and paddleboard giveaways. Maybe they should pay staff a little more and hire professionals who understand customer service, instead of people who argue with customers. read more

Very professional and friendly staff! Easy to work with. Very impressed!! I had a challenging schedule to work around when making appointments, and they were very accomodating! read more

Issues from the start. Couldn't get a definitive answer as to whether they accepted our dental insurance or not. "We can't give that info over the phone"..."You have to come in for a consult...get there and then it's "Some things are covered and others aren't." But they never told me what! Red Flag! In for the consult and the guy has to keep leaving the room to confer with others. I finally just suggested we make an appt to get everyone in the same room! Red Flag! Day of surgery my 14 yr old is anxiously waiting and NOW the receptionist decides to bring me forms and tell me they don't accept our insurance. I looked at my son and paid $2,500 so he could get this over with. I have no doubt that was timed. Red Flag! I wasn't permitted to accompany him and I've NEVER had a dental office deny me that. Red Flag! A week later he was infected. Surgeon was in some other office. The dentist didn't know what to do. Incompetent. Red Flag! He took CELL PICS, sent them to the surgeon, and THAT'S how we got antibiotics! Red Flag! We were told by someone else to come back in 3 days for surgeon, then she left the room and another guy said a week! Every time someone left the room they were replaced by another. Red Flag! This made it difficult to keep track of who was saying and doing what. Red Flag! When we did go back, they were no longer concerned my son would over-react with me there, and there was suddenly enough room for me! Red Flag! They cut his molar socket open again and revealed that his adult molar was coming in and the wound had to stay open and be cleaned until the tooth fully erupted. They had his X-rays that I also paid full price for. They should have been aware of this tooth and what needed to happen. Why did my son have to go through this before they told me? Incompetent. Red Flag! Thankfully, no more issues, but I will NEVER go back! Lastly, you can read (fake?) reviews on their website, but you can't leave one. Red Flag! read more

This is as professional as it gets, folks. First let me say that I had braces once and neglected to wear the retainer (ever again, I think) and my teeth had shifted BIG TIME. Dr. Luke Roberts took a look (free consultation, btw) at my teeth and recommended Invisalign. Such a relief! Another orthodontist I had seen wanted to remove one of my teeth!!! It's only been a couple of months and my teeth are already so much straighter it's unbelievable. I have an 8 yr old son and took him too, just to make sure his teeth were coming in properly. The office is both adult AND kid friendly and so is the staff. And let me just tell you- speaking from the point of view of someone that has to be in a lot of pictures for my job, well, I am so very grateful for the expertise. LOVE THEM!!!! read more

Blue Ridge Orthodontist was amazing! The staff are so Nice and the lobby is so clean. My dentist was very nice and apologized if she pulled something to hard. I highly recommend coming here read more

This is a great place. Son had braces. Dr Roberts and his staff are great. Our concerns were their concerns. Very affordable. Blue Ridge Orthodontics can give you the smile of your dreams... read more

The kindness and care of this staff team is unmatched. I was hosting my destination wedding in Asheville when I had an orthodontic emergency. Not knowing who to call, I found BRO on Google and they saw me the same day. From the minute we walked in, we felt the friendly and happy nature of the staff. Everyone smiled at us as we passed by. Kelli, Dr. Schuler, and their team listened and observed carefully and came up with an immediate plan. They took every measure to take my worries away, put me at ease, and ensure I felt happy and beautiful for my wedding. For those living in Asheville and looking for an orthodontist, BRO is an amazing place. Their lobby and office is intentionally designed to make you feel calm with beautiful artwork, touches of nature inside and out, a comfortable lobby, waiting areas, and even seated in the doctors' chairs. We were blown away by the entire experience and especially the staff. Highly recommended. read more

We've had an amazing experience with Dr Roberts and Staff. The entire process has been a breeze from the free consultation, to scheduling appointments then to the actual process of getting the braces on. My child is always excited to go for his appointment and is very motivated to care for his teeth thanks to the office kids program. Blue Ridge Ortho is extremely friendly and professional. We LOVE BRO! read more

unbelievably WONDERFUL! I feel so pampered at Blue Ridge Orthodontics. The front desk staff are the nicest group of people I have ever interacted with at any medical/dental office. They greet everyone by name, with a welcoming smile. They offer you water, coffee, sparkling water. They are professional and personable. I initially went to them for Invisiline and a retainer. They were patient, worked with me to find the perfect fit and were always attentive to my needs. I always feel calm and safe when I'm there. Kids also look calm and are entertained by all the games that are in the waiting area. It is easy to get an appointment and there is never any waiting time. In fact sometimes if I have arrived a few minutes early, they will see me then. Words alone can't convey how wonderful Blue Orthodontics is. You have to experience it for yourself to see how wonderful this practice is! I highly recommend them to anyone looking for orthodontic care for themselves or their children. read more