Absolutely the best ever!! Dr. Hunter is caring and…read moresuper-thorough!! She has helped two of my angels to Heaven and just did surgery on my 4th baby. Don't hesitate to use this clinic. If you are new to the area, this is the place! Support staff and vet techs are awesome!!!!!

I don't understand how this clinic is EVEN open this long! This clinic should be shut down!!…read moreHeartless, no knowledge vet doctor for cats! They are lazy for sure to know if the pet patient still is alive or not to ask for the pet patient to come for health check a year later after my pet died! They lacked empathy and any care!! I wouldn't take an ant to this upsetting place! It's completely money driven, not for compassion or real animal wellness or care!! They employed immature young girl at the time who had not a single cell of love or empathy for my pet!! This awful place can't possibly have this review rating. In their own website it shows up as Google is getting compensated for the reviews!! You people are real messed up to trust this awful vet "NOT" death and unprofessional money hungry place!!

Visited this location for the very first time upon finding positive reviews on Google and Yelp. The…read moreoffice is a bit older on the outside and inside but very beautifully designed. Everyone seemed very friendly including the staff and the veterinarian. We came here since Sera my dog was struggling with walking specially on her back legs and experiencing some weakness. The doctor explained the process in detail to us and different options of therapy that can be provided such as laser therapy and water therapy. I really appreciated all the info, the kindness of the office staff, and really hoping the therapy will improve my dog's condition.

I found a very sick kitten last summer. And then I found her brother. He was doing pretty well, but…read moreshe never was thriving. She struggled to gain weight and keep food down. After trying a couple vets in Dallas, the urgent care vet referred me to Atlas for specialty support. We were there a lot and while we made progress, her bloodwork was still not great. And then her brother randomly got fluid in his belly. They were great about seeing me ASAP the week before a holiday and diagnosed him with FIP. They worked to get him medication that day from a local pharmacy on a weekend too. Unfortunately, FIP is still very fatal and he passed away a few days later. They were so kind when I told them. After his sister kept throwing up, we decided to treat her for FIP too. And she ended up doing so well! FIP only got an approved treatment last year, so many vets are not experienced with it. But Dr. (Daniel) Anthony was good about checking her progress and working with me on the most cost effective way to handle the many vet visits and lab work. I'm happy to share that she's officially cleared FIP treatment and observation protocol and she finally had normal bloodwork last month. She is super playful and loved to torment her big cat brother. We held off on her vaccines and spay because of everything, but she will be going to them next month for this too. I never have to wait long once I arrive and the front desk is always friendly. I'm not sure I'll be able to keep going for her regular visits since I live in South Dallas and the trek to Frisco is a lot, but their Saturday hours are a savior and if I lived closer, I'd stay a client forever.

Love the CityVet on Lebanon and Preston! Staff is always so welcoming and they love my little…read moreLynox! It's always clean and appointments are mostly timely. I would change the high visit fee, but otherwise no complaints!

They are the best! I've been taking my cat Mishi to them for the last 3 years. They are SO…read moreaccommodating and very gentle with pets. Staff is very friendly .

Hands down Dr. Moore is a very good doctor, very kind and sincere. I am so glad I brought my dog…read morehere, pricing is reasonable and whole team is very nice, Thanks.

Great reliable veterinary team! Our puppies have been going here since we got them, and have been…read morehappy with the care.

Went here at midnight on a Thursday. The team did a great job of helping with our sick dog who was…read morehaving trouble breathing. The doctor was very detailed and thorough on our options for the dogs health.

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

****** UPDATED REVIEW****** I've brought my cat here 3…read moretimes now. I like the convenient location of the clinic because I live across the street. First time was for new patient visit and vaccines, second for her teeth cleaning which was over 700$ and then third time to recheck an area at the base of her tail because she was missing hair- $200. I usually give my cat gabapentin for long visits or wellness visits where she gets shots like her vaccines and obviously for her dental visit. But for a random check up on a small itchy lesion on the base of her tail that had already been previously reviewed, I didn't think to give her the gabapentin. She just got weighed and she just got given antibiotics from her dental treatment and she's not showing any symptoms of disease or sickness. Well, the assistant got clearly annoyed with me when I told her I hadn't given Darla any gabapentin, then she grabbed my cat without asking and said they were going to have to take her to the back to review her, when I asked why, because I just needed a visual opinion from the doctor about her hair loss spot, she said "because you didn't give her her gabapentin and she's known to bite" ---- After posting this review the manager of the practice, Duke, who said he's been here 17 years, apologized and gave me a credit for the service that was rendered without consent. And apologized for the behavior and steps taken this day. Changing my review from 1-3 stars due to the kindness of Duke and his understanding of the situation. Thank you

Very thorough. Very friendly and understanding. Saw Hannah and Dr. Hennessy, both were excellent…read more Really helped me with my dog's anxiety issues. Highly recommend .

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

For the past five years, this clinic has been an absolute lifesaver for our pets and our family…read more From routine annual checkups to unexpected emergency visits and even grooming appointments, the level of care and professionalism has consistently exceeded our expectations. The entire team is incredibly engaging, compassionate, and responsive. They take the time to answer questions, explain treatments, and genuinely make you feel like your pet is their top priority. During emergency situations, they acted quickly and kept us informed every step of the way, which brought so much comfort during stressful moments. Their grooming services are also fantastic -- our pets always come home looking and feeling great. It's rare to find a veterinary clinic that combines excellent medical care with such warm, personal service, but this team truly does it all. After five years of trusting them with our pets (we have 4 who see Dr. Tabor), I can confidently say they provide outstanding care and exceptional customer service. Highly recommend to anyone looking for a veterinary team that truly goes above and beyond!

This vet, including many others, have become the used car salesmen of the United States and it is…read moresad. My dogs used to go here. One of them had an annual exam with this vet in Sept 2023. I called in December 2024 because I was visiting family and had forgotten my dog's prescription for incontinence "proin" and was worried about it. The staff was totally unhelpful and stated they would need to do a full annual exam for it. I told staff they can call her current vet to discuss the diagnosis of incontinence and see her full up to date vet records. The unhelpful lady stated this was against TX law. This is a lie as the law is "For Schedule II controlled substances, a written prescription must be issued on an official Texas prescription form or through an electronic prescription that meets all requirements." Proin is not a controlled substance, and staff was unhelpful and rude to simply get another annual visit in. I don't think most people lie about their dog's veterinary diagnosis. But I had up to date records to confirm that. There is no reason they could not have responded reasonably with an uncontrolled substance for a week. Staff/Owners, you're in a state where dog populations, abuse, and euthanasia rates are some of the worst in the country. Do better. The great news is, I skipped my dog's prion for a week and learned her current vet had diagnosed wrong and she's not incontinent and never took the pills again.

My experience with Dr. Houck at Phillips Creek Veterinary Hospital was upsetting and…read moreunprofessional. Instead of focusing on my dog's care, Dr. Houck repeatedly criticized me for not bringing my dog in sooner, using a condescending tone that made me feel judged and belittled. This was especially frustrating given that I was not aware of the issue earlier and that veterinary care is extremely expensive--often $500 per visit. I love my dog, spend a great deal of time and money caring for them, and came in seeking medical help--not to be made to feel like a bad owner. The lack of empathy and respect was unacceptable. I hope the clinic takes patient communication and bedside manner seriously, because no pet owner should leave feeling shamed for seeking care.

Have utilized this vet company for 10 years now-and love how friendly the staff and veterinary docs…read moreare! While it is not the least expensive, they do make up for it through thorough exams, treatments and quality care. I would recommend them for sure. My dog bounds out of the car and runs to the front door, excited and ready to be greeted by the care team that treats him like family!