The person that responded is not the owner. The owners name is Janet. Continuing to not take…read moreaccountability or refund us is typical of this business. Additionally, we requested our digs medical records and they will not provide them. On the morning of our appointment, we dropped our dog off at 8:00 a.m. for grooming. We were not informed at that time that grooming would not begin until approximately 2:00 p.m., nor that he would remain crated the entire day. We picked him up at 4:00 p.m. Our dog is a recently adopted rescue who suffers from severe anxiety and abandonment issues. We have only had him for approximately three weeks. The veterinary team at McKinney Animal Hospital is fully aware of his background and emotional condition, as we brought him in for a veterinary visit immediately after adopting him. Given this knowledge, it is extremely concerning that he was left in a crate all day without food and separated from his family for an extended and unnecessary period of time. Had we been informed at drop-off that he would not be groomed until 2:00 p.m., we would never have left him there for that length of time. In addition to the prolonged crating and lack of feeding, our dog was completely shaved. While he did have some matting, I had already removed several mats myself, and there was no justification provided for shaving him to the extent that they did. When we arrived to pick him up, we were genuinely unsure whether the dog presented to us was ours. His appearance had been altered so drastically that he looked like a completely different dog. He was also acting extremely timid and withdrawn, as though he did not recognize us. The entire experience was heartbreaking. When we expressed our disappointment and concerns, the manager on duty, Pamela, brought the groomer into the discussion. While we were calmly explaining that our dog has anxiety and abandonment issues and that he should not have been left crated all day, the groomer responded by stating that it was "probably because of us" that the dog has anxiety and abandonment issues. This statement was inappropriate, unprofessional, and deeply disrespectful. Although the manager immediately told the groomer she could not say that, the damage had already been done and the situation unnecessarily escalated. Throughout the conversation, there was no meaningful ownership of the situation. Instead, we were told that we had authorized a complete shave, which we absolutely did not. If we had been told that shaving him entirely was the only option, we would have declined the service and groomed him at home. Additionally, we were required to purchase flu shots and a fecal test before grooming could be performed, totaling approximately $120. The overall bill was approximately $250. When we requested a refund for the grooming service due to our dissatisfaction, we were offered only 10% off and a $60 credit. A credit is not acceptable, as we will not be returning. Given the circumstances, this resolution is inadequate. The lack of communication, disregard for our dog's known anxiety issues, prolonged crating without food, drastic grooming without proper consent, and the unprofessional and disrespectful behavior of the groomer reflect a serious failure in customer service and animal care standards. Due to this experience, we will not be returning to McKinney Animal Hospital. I urge other pet owners to carefully consider their options before entrusting their pets to this facility for grooming services. The manager Pamela and the owner Janel took no ownership or accountability for how our dog was handled nor their disrespect or unprofessionalism of their dog groomer. They simply did not care.

We love the vets here. Truly top of class…read more But, the practice overall has so clearly become a "profit first" business. It's appalling and absolutely unacceptable. EVERY single interaction is them pushing unnecessary services that are obscenely over priced. Even the vets will quietly tell you about more reasonably priced services, to seek out. That tells you a LOT about the management. Clearly the new owners had one thing in mind. Cash profits over animal care.

If I could give this vet 100 stars, I would…read more I just moved to the area and my dog started having stomach problems. Not knowing any vets in town, I called Stonebridge Family Vet and was relieved to hear the genuine desire to help even from the phone call. They scheduled me as soon as they could which was the first thing the next morning and took such amazing care of my pup. They were so communicative, thorough, and provided me with the best prices I've ever experienced at a vet. They genuinely cared about my dog as well as my own understanding of her care plan and happily answered my many questions! I can't recommend them enough!!!

Go south! We came here purely for a free wellness visit that was offered through Collin County…read moreAnimal shelter. That visit was over $200. We were recharged a fecal exam that was roughly $135. Our kitten had an upper respiratory infection. We paid for the first round of antibiotics and eye drops then had to return for more. The clavamox 15ml (a tablespoon) $63.75!! My other kitten ended up with the same URI, I took her to our vet in Anna, received 50ml (3 tablespoons, plus 1 teaspoon) Clavamox $24.45. We will not be back.

I called them at 3pm on 12/23 and told them my dog was having a seizure and I was thee miles away…read more Girl told me that I needed to take my dog to a vet ER, which with traffic would be an hour away. They could have at lease told me to bring her in and stop the seizure then send her out, but instead she pretty much said to drive an hour and let your dog seize the whole time. Very bad look for them.

Dr. Walker correctly diagnosed my cat and prescribed the right medications after a different vet…read morehad completely missed the problem and prescribed the wrong medication. The other vet wasn't even going to see him again for another eight days after the Rx he gave him wasn't working and he had continued to decline for a week. I don't think he would have survived another eight days. When I called Dr. Walker, he said to bring him in immediately. I have no doubt he saved my cat's life. The tech was super nice and helpful too.

Dr Kline is so incredibly knowledgeable. I trusted him with my sr dog (10 yr ) of teeth cleaning. I…read moreknew teeth needed to be pulled and such. I picked him up and you couldn't even tell he was bothered by the teeth surgery and cleaning. My heart was relieved. Ty Dr Kline

Total Care Animal Hospital has been taking care of our fur babies for many years. From our English…read morebulldog, Jojo, to our three Dobermans. The doctors and staff are great! Hilda, our newest rescue, was seen by Dr. Mira and was very happy to get some snacks for being a good patient!

Update: thank you Kelsey dog nurse for successfully treating and kindly explaining everything…read moredespite our mistakes as dog owners. I can't thank you enough for your professionalism and patience. I goofed on scheduling (totally my fault) but reception was very forgiving and rescheduled us again. The vet tech let us know costs upfront. Our dog was nervous and almost skittish, when the tech did some crazy dog magic with her hands, getting her to calm down and trot to the back. Dr. patiently answered all my questions since the breed is new to me. Great and affordable experience for dog health

"LOVED". This the best word to describe EVERYONE on staff at the Shot Spot…read more My dogs and or family are so lucky to have found this wonderful veterinarian practice. In addition to being the most wonderful vet and staff they also give back to the community with a weekly Mobile team where they offer free wellness exams and discounted affordable care. Danny Cox and team cares and will love your pets.

Excellent staff and doctors treated my Charlie with loads of care and love, and when he passed they…read morewere so loving and kind through the entire process

Love this veterinary team. We have utilized this team for my family dog when I was in high school…read moreand I use them now 10 years later for my dog. Always warm and welcoming people and they always over communicate and clarify. Can't imagine ever going to another vet.

This was our 1st visit. We were greeted as we entered by the receptionist. The assistant weighed…read moreour dog and took us to a room. He was very kind and sociable. Dr Singh saw our dog and did his examination. We were impressed with his knowledge and diagnosis. We had a great experience and will definitely be using them again!

I decided to give Lake Forest Animal Hospital another chance, even though I honestly didn't have…read moreto. The last time I was there, the receptionist was extremely rude, and that experience alone left a bad taste in my mouth. On top of that, with their prices continuing to go up, we were already questioning whether it was even worth coming back. We seriously considered taking our business somewhere else. But I decided to give them the benefit of the doubt. I figured maybe the previous experience was just a bad day, and I was willing to walk through the door again and give them another chance. Unfortunately, it didn't take long for things to start going in the wrong direction again. I brought my dog in because I wanted to have his paws done. I was immediately told that they would need to put a muzzle on him. I asked why, because I had never been told that my dog had bitten anyone. They tried to tell me that he had bitten someone previously, which was news to me. Every time I had brought my dog there before, I had never been informed of anything like that. That is a pretty serious thing to claim about someone's dog, and if something like that had actually happened, I would expect the owner to be told immediately--not to find out later when they suddenly want to put a muzzle on the dog. What bothers me most is that I was willing to overlook the previous rude treatment and the increasing prices and give this business another opportunity. I didn't have to. I chose to. And once again, I walked away feeling like I had made the wrong decision. A business can charge whatever it wants, but when customers are paying increasingly high prices, the least they should be able to expect is respectful communication, professionalism, and transparency. After these experiences, I have a very difficult time recommending Lake Forest Animal Hospital. There are plenty of businesses that understand that their customers--and their pets--deserve to be treated with respect. Unfortunately, this has not been my experience here. We gave Lake Forest another chance. They gave us another reason not to come back.

Extremely caring staff. First visit we had was for our dead yorkie/maltese mix Ava. Ava died in the…read moreearly morning hours before anyone in the house had woken. She was 14 and we have always taken great care of our dogs but I guess sometimes it's just their time to go. The staff was very supportive even having never met my family or Ava before. Second visit, our 10 year old shepherd has constant pain due to her joint. The vet there is now helping use figure out pain management for our otherwise healthy and happy girl. I couldn't be happier with this practice.

The staff and doctor are very attentive and compassionate. While results are given to you in a very…read morefactual manner, you can tell they have a true passion for the animals and proper care. Rest in peace my sweet Pete