If anyone has to go through the experience of having to select an at home hospice care service,…read moreBayou City Hospice would be the perfect decision. I had the unfortunate pleasure of working with Bayou City Hospice and EVERY single worker (CNA, Nurse, Adminstrative Representative etc.) we encountered exuded an impeccable level of genuine care, thoughtfulness, and empathy that made the level of sadness/mourning that my family experienced (daily) while participating in at home hospice, just a little bit more bearable. The training that each worker experienced as it pertains to bedside manner and just seeing a patient and a patient's loved ones was evident with every encounter. It is clear that they instill in their workers the importance of tenderness, thoughtfulness, and care in a very effective manner. I hope to never need to need hospice care again, but if I had to, I would definitely start with Bayou City Hospice.

We were initially thrilled to have Bayou City Hospice provide care for our father, but our…read moreexperience has been extremely disappointing due to repeated failures in communication and follow through. Our assigned case manager, Rebecca (Becky), has shown a lack of competence in managing even the most basic aspects of our father's care. We were promised our very first nurse visit on a Friday, but that appointment was completely missed. After multiple calls, we finally tracked down Becky for an explanation - only to learn that the designated nurse was on vacation and no replacement had been properly arranged. As a case manager, one would expect her to be aware of her nurses' schedules and ensure continuity of care. Since it was already late in the day, we agreed to wait until the following Monday to meet with the designated nurse, along with the social worker, to minimize disruption and stress for our father. On Monday, however, a completely different nurse arrived (again not the designated one), who was still on vacation. On top of that, we had to chase down and double confirm with the social worker ourselves, even though we had been promised both would arrive together. When we followed up with Becky to understand what was happening and to express the strain this constant rescheduling placed on us (since we were repeatedly having to take time off work) her response was flippant and dismissive by implying that we were difficult and suggested we simply apply for FMLA leave, effectively shifting the blame onto us rather than addressing the underlying issues. To make matters worse, when we called the main line to express our concerns, we were told our file stated we had "declined 24-hour follow-up visitation." This is absolutely false. We never declined visitation; Bayou City Hospice simply failed to send a nurse on Friday due to their own internal miscommunication and lack of organization. Fast forward to today: we had finally rescheduled for our designated nurse to arrive at 9:00 a.m., only to receive a text confirming they would actually come at 10:30 instead. This constant shifting of schedules is exhausting and cannot keep happening. We haven't even officially started my father's care and yet Becky has already demonstrated that she cannot manage the most basic responsibilities. The other members of the organization have been nothing short of pleasant and extremely helpful (when we can actually get ahold of them or meet them in person).That said, we do not recommend that Becky continue in the administrative role. Despite her efforts, she has demonstrated that she is not able to meet the responsibilities required of the position.

I had the pleasure to work with Ross Mudunuri the Director of Business Development at Richmond HC…read more I needed long term placement for my mother, and this facility was recommended. From the beginning Ross was very informative, patient and a pleasure to work with. He understood looking into long term care can be stressful, so he made this process flow smoothly for my family and me. He informed me on the staff and crew, their duties, and how to get immediate assistance in regard to my mom should I have any issues. Thank you Ross for everything!!! I honestly feel like my mother is in very good hands!!!

Ross visited us and he is an outstanding Director of Business Development, very warm and he knows…read morethe business. He is very passionate about his work. It was great to meet him and knowing about your facility.

Beautiful building! The current ADON and DON in place now are doing a great job dealing with…read morekeeping the building staffed and patient's happy. The floors are shiny, activities are fun and the energy is great! All the staff are smiling and patients look good! Very Impressive. See Rolanda ADON she is always rounding on the floor giving patients hugs.

My father was admitted three days ago and I am already having misgivings about this facility. At…read more7:30 in the evening could only see three workers for the whole facility. No one answered the buzzer when we (me and the ambulance drivers) rang. Finally one of the ambulance drivers forced the sliding doors open and we came in. No alarms rang, no one came to check and no one wondered how we got in with two ambulance EMTs, myself and my dad on a stretcher. I have called for three days and left messages for a return call and no one has responded. Finally today, after no response, I started going down the list of extensions until I got someone who answered. Ms JT at extension 1018 was no help and very rude. When I asked for her supervisor she said he was unavailable and when I asked for the nursing director, she said she was unable to give out that information. I think there are better facilities available elsewhere.

I'm certified nursing assistant I really loved working for Varco hospice all the workers and…read moremanagers very nice especially Ms Jocelyn she was never too busy to answer my call when I call to ask a question.

I honestly love working for Varco Hospice! The team is incredibly supportive, and whenever I need…read morehelp, Jocelyn always goes above and beyond to escalate any issues and make sure they're resolved. It's reassuring to know I can count on such a caring and responsive team. I'm grateful to be part of such a great work family!

Good staff. They took care of my client. The night CNA gave him a shower sometimes. He got rehab in…read morethe GYM sometimes. We watched movies in his room. Sometimes they would get him in his wheelchair which I liked because he could get some physical therapy. PT is great. The night nurse called EMS one time to get my client to hospital. Lots of nurses at this Nursing Home. They respond to situations!! OT is pretty good also!! Thank You all.

The floors are sticky. The don't assist with uncle, he can't see. He's in a room with another…read moreperson and the person start yelling at him, thought he was taking his wheelchair, but he wasn't he can hardly see. The staff don't care.

Their MISSION has been to provide the best care & support for those who are sick, the family, and…read moreeven paid caregivers. We focus on our level of care being intimate, keeping the number of patients that a nurse care for a lower amount than other agencies. Medicare pays for the medical team, supplies, bath aid, clinical support team, supplies, equipment, and even the necessary medications 100%. Call with any question, you don't need to wait for a doctor to tell you when it's time.

The entire staff was kind, professional and went above and beyond to help keep my mother…read morecomfortable while under their care.

I am a patient of North Houston Silverado hospice. I want to thank my Nurse Mary. She is so…read morethoughtful, very professional, I don't feel like she is just a nurse rather a beautiful soul that cares with the heart. She takes great care of me. How blessed I am to have her. I thank Silverado for sending such a thoughtful, professional, beautiful nurse to me. I feel safe in her arms for having you send her to me. So thank you Silverado.

I am a 56 yr old critical care nurse of 26 yrs who happened to need a SNF to recover from a…read morerespiratory infection after multiple hospitalizations. I had no idea where to go but started looking at reviews online of facilities in my network. Park Manor Cy-Fair was the one I chose. The first two days were hell, but then it eased out & turned out to be a descent place. The staff were nice & many went above & beyond. There were a few hiccups with medications & food quality but overall things were descent. Upon my discharge I realized I would definitely return to this facility or recommend it to others going through hard times. No place is perfect, but this was a very good place.

Park manor offer nursing and rehabilitation at the same facility. They need to separate the two…read moreservices. These combinations of services is total chaotic.