I have been going to see Bruce for many years. His knowledge of pools and addressing issues has been excellent. More recently I asked him for an evaluation of our above ground pool for possible new liner and he was very helpful. We proceeded to have him install a new liner and while there was a problem initially Bruce made everything all right with no hassle. I find his prices competitive with the big pool stores, especially considering the excellent quality of the new liner and a new winter cover. I will never buy a liner or winter covers from one of those stores again. He is a gem of a small retail store owner. read more

We've lived in Shelton for 10 years, but for some reason we've always gone to Namco for all of our pool needs. We've never enjoyed going to Namco as the service there has always been poor, and the location is too far away. Last year we stopped in to Sterling Pool, and are happy to report that we won't be going back to Namco anytime soon. Sterling is well stocked with quality parts and kept clean. More importantly, the folks there are friendly and helpful. I'm glad we finally found Sterling Pools. I just wish we started coming here sooner! read more

Terrible customer service. The owner is very rude and didn't seem to want my business.

I called this pool supply store in an attempt to purchase a new filtration system for my existing pool. I am unsure of whether I was speaking to a random male employee or the man who is the owner, however I encountered the absolute most obnoxious and condescending customer service I have ever received in my life. I called the store in an effort to give business to a local retailer opposed to a big box store only to be met with disappointment. I would much prefer to spend my money anywhere else than to give my business to someone as rude as the man that I spoke to the phone. One would think that common courtesy and civility would be common sense when your business relies on the patronage of your customers. Hopefully he was just having a bad day, but that is no excuse for the attitude I received when I was simply trying to see if he had what I was looking for before packing up three kids in the middle of a pandemic to drive to his store. read more

Dave C must be a real dick. I've known Bruce and his family for over a decade. Sterling Pool is the -only- place to consider when looking to care for your pool. read more

Bruce and his wife are very knowledgeable and helpful. He is not the fuzzy, warm type but he knows his craft. That's fine, I prefer good service. They provide water testing, but you have to buy your supplies here. Sterling has been around for a while and they have a nice community feel here. read more

I've used Sterling's services for the past several years. I have found them to be very attentive and helpful. When we needed a new liner they gave us a very reasonable price, when the motor went on our filter, Bruce tried to fix it before telling us that it needed to be replaced, when our side wall collapsed after the harsh winter he worked with us to repair it at a price we could manage. This is a family owned business that cares about its customers! Hard to find these days!! read more

Sterling Pool service is one of the worst places I have EVER worked with. We needed a new pool liner, because the last pool service I worked with (45 Pool Services) was also a horrible servicer. Upon finding this place We read some reviews, which made the place seem like a safe place to work with. We proceeded to go into the shop to pick out a new pool liner. We selected the liner that Bruce (the owner) stated to be the strongest one that they had, and he stated that it would last a number of years, which it didn't because we didn't even get a good month out of it . We hired Sterling Pools to install our new liner and close the pool right after installing. The beginning of July I hired Sterling Pool to open the pool. On August 4th the pool started to leak rapidly, and by the following morning, the pool was completely empty (I'm almost sure that the pool was empty before we went to bed, but it was unbearable to watch after spending so much money and being told it would last like 15 yrs). The morning of the 5th I called Bruce and left him a message. That same day I had to call him back, though in my message I explained that he replaced the liner last year and our pool was now empty from a hole. When I got him on the phone later that day, he told me he would get one of his workers out. His worker showed up and sent pictures of the pool and told him what he saw. His worker then told me I had to call him, which I did. The woman that answered the phone, went to get Bruce, but came back shortly after to tell me he was not able to come to the phone but would call me back. Bruce did not call,so I ended up calling him the afternoon of Thursday July 6th for him to tell me he was working on a proposal to give me by the end of the day. When the Saturday came, we went into his office to see where he was with the proposal. During our visit, he was extremely rude, and unprofessional. We left his office with the proposal only to be further disrespectful when we called midweek to clarify some things on his proposal before paying for him to fix a liner that was not even used for a month. We were then informed by another pool servicer that our liner is being destroyed more being exposed to the sun without water, so we called Bruce to ask what was going on and he hung up multiple times because he feels like he should not be questioned. We are very disappointed by Sterling Pools service. We thought they were professionals and didn't mind spending the money if the job was going to be done correctly. I'm not sure if it's because he was dealing with women he felt like there was no need to respect us. By the way, Bruce came out to examine our pool when he had to draw up his proposal for the liner, but when the liner tore, he did not sure up NOT once. read more