I've been a customer here for nearly ten years, so this situation was honestly disappointing…read more My girlfriend and I recently upgraded to a larger unit, moving everything out of our smaller one. The original unit was completely empty, no lock, clearly vacated. I ended up being about 24 hours late in canceling before the next billing cycle, and they charged me for a full additional month anyway. What made it worse was that I received both a bill for the next month and a vacancy notice at the same time, acknowledging the unit was already empty. When I asked about a refund or even a prorated credit, I was told there was nothing they could do. Their reasoning was that they only issue credits to accounts, and since the new unit is under my girlfriend's name, they wouldn't transfer anything over. To add to the frustration, they also shut off my access code despite charging me for that extra month. It felt like policy mattered more than common sense or customer loyalty. After nearly a decade of doing business here, I expected a more reasonable and customer focused response. Also the security gate has been broken for almost a year now and they continue to lie about when its getting fixed.

I can't say enough good about Synergy. Seriously…read more My girlfriend and myself needed to get a 2 bedroom apartments worth of belongings into storage as we made a move. After checking out other reputable storage locations around the same area of Merrimack, we settled on Synergy because of the high quality of their location, the straightforward and easy set up, and the helpful guidance from the staff. I've interacted with both the owners over multiple visits (apologies I've forgotten your names) but they were both helpful and take their business seriously. I've spoken to at least one employee of theirs as well, and she was just as helpful and very polite/friendly. The climate control meant we didn't have to worry about some valuables or delicate items in storage. The high level of security meant we never worried about anyone trying to tamper or break into our unit. And the professionalism of the business meant we never stressed getting overcharged. Definitely a storage location highly worth your consideration.

Paid $98 month fore two units each. After three months, one was raised to $220 a month the other…read more$155 a month not including insurance.

There is absolutely nothing to consider about this place. Indoor climate controlled storage does…read morenot mean that your things will be safe with prime storage on S. Willow St. I had a unit at the Derry, New Hampshire prime storage and it was one of the best experiences I thought I was gonna have the same thing, but I should've known better coming to Manchester. The first mishap I had was when I was initially reserving and paying for my unit online and one of the employees decided to call me and tell me that I had to do it over the phone. This resulted in me getting charged twice for my first month, that was supposed to be free, I did end up getting I'm free and the extra charge was just applied to my next months rent. I've had a unit for probably six months and I still can't pay it online because they say I don't have a unit with them. Definitely don't go walking around because you're going to realize how disgusting the place is... between dead mice, animal droppings, and pure laziness on the employees behalf, the facility looks as though it has never been swept or even walked through. For the price I pay monthly, I should not have mouse droppings INSIDE my unit. I should not see the same trash and filth in the hallways. And damn! I SHOULD BE ABLE TO USE A CART WHENEVER I WANT FOR MY CONVENIENCE. If you can't trust your customers, the people that pay the employees, then you shouldn't be in this type of business. GO RIGHT NEXT DOOR TO U-HAUL IF YOU WANT LEGIT CUSTOMER SERVICE. THEY HAVE CARTS AND MATTRESS CARTS AVAILABLE ALL HOURS. THEY HAVE 24HR ACCESS. AND BRITTANY, THE STORAGE MANAGER IS THE BEST. The female that works for Prime Storage with the long, straight, dark hair is a b****. I've worked in customer service for a long time and no matter how much my life sucked or I hated my job, I NEVER gave the customers attitude because I wasn't doing my job efficiently. Giving me a snot attitude when I am upset and I bring something to your attention is a good example of what NOT to do. At this point, the convenience of this place doesn't seem worth it anymore... if I went to the Derry location I would NEVER have dealt with any of this. 1 star because I have to. It should be 1

Vault heated storage!! My Daddy and I used to store his…read morebeautiful Corvette here. This storage facility is huge and clean and well lit and they offer battery tenders to keep your battery trickle charged for the entire 6 months we stored the Corvette there. The security is exceptional. Keep smiling while there because you're on candid camera ! Family owned and your treated like gold and I'd never store anywhere else !!

Arrived there for a first-time winter storage only to find that the battery kill switch did not…read morework. Staff super helpful at getting camper tucked in so I could address the battery disconnect.

I am a new customer at Bluebird in Londonderry and find it to be very clean and accessible. We are…read morein the process of moving and have found Eric to be very helpful and accommodating. Eric has made what is a stressful and hectic time for us much more enjoyable.

We have been a customer at the Londonderry, NH for a year. Bluebird has been terrific in…read moreaccommodating us. The facility is very clean and the management is excellent. We couldn't be happier in doing business with Bluebird!

For Storage, and Moving - FORTIN Storage is the one! We…read moreneeded to move from a condo, to inlaw's, to a new home over a six week peroid. We looked at PODS and Page St. storage. PODS is a common household name and I have friends who have used them. BUT they are pricey and require you to buy their insurance. FORTIN had the right size storage container, 20 foot, which had a place to put two of our own locks and were the only place which allowed us to move the container while it was full! They have a specialized crane truck which lifts the container straight up and down and and side to side. The driver was highly skilled, getting the container on and off between a condo and parking light and then between a bunch of trees and close to our new door. They were easy and fantastic to work with. They also provide storage for $1/day !!! The cost was so much less than PODS when we were done, and they are a local business. When the closing on our house was made, we had about 2 hours notice. We called Fortin to see if they could deliver our container that afternoon... At first they were booked, but when their schedule changed, they called us and let us know they could come. The 20 foot container is very clean and has hardwood floors. They have several versions of container, including one for vehicles, tools, construction sites and also the type for home movers - clean, sealed tight, no animals and no clearing the snow off the top!! We HIGHLY recommend their storage service. For long term or short term, they are far better than PODS.

Ordered pool water, showed up the next day.read more