This is an ok Bluemercury store. I visited on a Saturday while charging my car in the downstairs garage. There were 4-5 associates working and maybe 2 other customers aside from me. None were helping customers but just chatting amongst themselves. I actually wanted a sample of some of the fragrances and know more about them. The one associate I asked about it didn't even know they sold the asked item that she was standing right in front of. I found the associate's general lack of product knowledge and lack of professionalism disappointing at the Bethesda store. I know I wouldn't go out of my way to visit this particular store location knowing how many other Bluemercury stores does a much better job. read more

Unprofessional and bad customer service experience. I don't recommend visit this location in specific. The staff was very unpleasant to help me today. I'm not going to purchase my Christmas gifts from this location this year. read more

I love this Blue Mercury location so much. Whether I'm selecting a new scent or serum I always feel like I'm surrounded by luxury and the best brands in beauty. Shannon, (the manager) Is so sweet and helpful. read more

I just love going into the Bethesda Blue Mercury store. This store has all of my go to skin care products and carries my Jo Malone perfumes. My daughter and I always get the best makeup advice and the associates are just so helpful. Our go to associate is Shannon. She is so charming and just has a tremendous amount of patience with us. Additionally, she never ever pre-judge. Sometimes, when I come into a Blue Mercury store and not as dressed up as i should be I would get the eagle eyed look of some the associates. It gets very uncomfortable. It's like they are shooting daggers at me and saying, how dare you come in here with your hobo self. Not Shannon. In fact, I think she sees right thru the unkempt me (daughter is always put together) and just come up to me and knows exactly that we are indeed in need of "beauty" help. In fact, she's so good, that in no time, daughter and I have just spent almost 1k in makeup and skin care products. Daughter's line that she always goes for is La Mer. It seems to be the only skin care line that helps out with her eczema. It makes her face look flawless. I'm not as choosy but I always go back to their signature M-61 line, specifically their hydro boost eye serum. I go here to buy my refills. The other product that is easily accessible here and hard to find anywhere is the Darphin skin care line. I swear by the their 8 flower oil. It makes my skin so dewey. read more

Kate and the rest of the SAs were amazing. I came in looking to repurchase a specific fragrance and Kate had amazing recommendations to branch out with. read more

It seems so natural to finally get a bluemercury store in the heart of Bethesda. The address is a bit confusing as their website also lists it as 7115 Arlington Road. That is because it is nestled on a newly designed pedestrian-friendly alley between Bethesda and Elm behind newly constructed million dollar condos on Arlington road. The store is a glam girl with a Sex and the City income's dream store. Only high end products, my dear. I'm down with that. This is the first place I've seen Trish McEvoy products outside of Saks. My friend swears by her Laura Mercier violet eyeliner and doesn't mind paying the price tag in return for its creamy application. I almost swallowed my Tic Tac when I picked up a Mason Pearson hair brush and saw the $151 price tag! Maybe I should sell mine on eBay, although I've had it for 30 years or more and it's still in fine shape. I think I'll keep it. In about a week, the "alley" is having a grand opening celebration. I will probably be back and maybe check out their spa services which seemed to be priced at the going rate. Nice sales people too. One of them even told me where to find the Kerastase conditioner I originally came in for at a nearby salon. That's customer service for you. Don't worry, I'll be back. read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Bethesda, Maryland

I am just not fancy enough for this place. Pretty specific boutique which closes at eight. Not sure how great a spa ambiance can be had with all the doors open on a humid day, but okay. Scents and skin/hair products line the shelves. At no point during my visit did I receive a greeting or inquiry, the two people working were happy to cluster at the counter and chatter blissfully amongst themselves. Bobbi Brown, Laura Mercier, NARS, Chanel, and Deborah Lippmann beauty products. read more

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Love all the staff there. Super helpful and friendly. Know what to recommend based on what you've bought before. Even gave me a good spray for inside my mask to stop my getting pimples cuz of the mask! Always loved this location. They seem to carry more of the products than other locations read more

I placed a large order during the holiday sale. After a week, I finally received the package, just to find someone else's order. I contacted customer service immediately and was told my order would ship the next day. It clearly would've helped if a packing slip had been included, but needless to say their packaging always seems careless and haphazard. After two days of receiving no confirmation, I contacted customer service again and was informed all of the products I ordered were currently out of stock. I was asked if I wanted a refund of my money, however now that all of the holiday sales are over, I would have to pay full price for all of my products elsewhere. The rep seemed to have cared less that it was their error and that I had paid for products and have nothing to show for it. You would think they would've offered an additional discount when products came back into stock or anything for that matter. Unfortunately, I do not think I will be doing business with this company again. read more

Rude. You literally have to stop someone for assistance. Even then, they seem annoyed that you even bothered to interrupt them. Never again.

Stay away! 48 hours since my eyebrow wax and my colleagues at work can't stop asking who hit me in the eye. It's unclear if she burned my eye lid, ripped the skin off or both. I couldn't sleep the first night as my eye lid hurt so bad. In my 25 years getting waxed, this is by far the worst experience. I've called to complain but haven't heard back from the manager. Don't waste your money or risk your face here. You'd be better off at a cheap nail salon. read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Bethesda, Maryland

I haven't had any spa services here, so I can't speak to that, but I have purchased things from their store before. Their staff is generally helpful, to answer questions and also have offered to prepare samples for me. On some days, I will receive a friendly greeting or someone will come to ask me if I need help with anything, but on other days, you'll wander throughout the store with no one coming to greet you, which doesn't bother me too much... but just keep in mind that you might have to take the initiative to locate staff if you need questions answered. While the store doesn't hold all the products that they carry, they do have a nice selection of higher-end skincare, cosmetics, and fragrance products, including La Mer, Kiehls, Chanel, YSL, NARS, Bobbi Brown, Laura Mercier, Fresh, M-61, Mario Badescu, JO MALONE (if you're ever looking for a limited edition product that has been sold out elsewhere, this might be the place to come and see if they still have that last one!!!), and more. If these are brands that are of interest to you, definitely a nice place to stop by, as it's got a pretty convenient location in Bethesda. Street parking, garage parking (next door) are close and very close to metro. read more

It has been awhile since I wrote a review however please let me tell you about Angela. Oh how I love her so much. I have been going to Angela since 2014. Of course I reviewed yelp and she was listed as one of the best Angela is the bomb. I get a Brazilian wax which takes tops 30mins. She makes you feel real comfortable and is very sweet and friendly. Every time is a good time when I come visit Angela. I highly recommend her for any wax services. Tell her that Anay sent u! read more

One of the worst Bluemercury locations. Staff is super unfriendly, and I was not greeted at all, nor asked if I needed any help. Store layout is nice, and the windows make it bright. They had what I needed, which is appreciated. Upon checkout, I was not even asked if I was a prior purchaser, which is standard. I'd only return out of necessity. read more

*** FIVE STARS FOR ANGELA ONLY*** I absolutely adore Angela and will never get a Brazilian from anyone else, ever! She works quickly and chats with you so it never feels awkward. Her technique and the blue wax Bluemercury uses makes a Brazilian very close to painless. At $55, it's a bargain, especially in the Bethesda area. Plus, while I'm paying Angela always digs up a few product samples for me to take home! However if I need any products, I stick to Sephora. I don't think anyone who works here has ever greeted me or offered to help when I stick around before/after my wax appointment to browse. read more

So this is my thing, spa services such as facials and massages need to be done in an atmosphere that is relaxing and quiet and spacious so you don't feel bottled in... While waxing is definitely a spa service, I don't need ambiance, I need it to be quick, clean, and as pain free as possible. I decided to branch out from you normal JCP lady, and try Jacky at bluemercury on Bethesda Av . She has changed my below waist waxing experience for the better! Bluemercury in general is a nice spot, well lit in the front, with dim lights and soft music in the spa area. The room for waxing is tight and for lack of a better word, intimate. I walked in with the aesthetician and she pretty much told me to get nekked! Uh... ok, yea this made me sweat a little. On to the review- so Jacky is a character. She talks a lot about random things which will totally take your mind off the process. She uses both strip and blue wax to clean up the lady bits. The blue wax is fantastic! Yes, it still hurts, but the pain is minimized because larger areas are cleaned with each snatch. I will definitely be back. It's completely out of the way for me, but I am SO pleased with the results and the service and the overall experience. I actually think the prices are reasonable for the spa services... didn't check the make-up/beauty products out front. It's located right across from the Apple Store and Francessca (great for accessories btw). Don't let the address fool you! Park in the public garage that only takes coins in the meter. Its a close walk from there. read more

Still going to give this location one star, as unfortunately they have not gotten any better. While they have the products that I'm looking for, their customer service is terrible. They barely acknowledge you, let alone speak to you. Shana who checked me out was beyond unfriendly and acted as if it was an inconvenience to do so. read more

This review is for the store, as I haven't had any spa services here. I detest this store because of their lackadaisical staff. They do not greet you or acknowledge your presence, and are typically busy chatting with each other. Once I walked in at the same time as a co-worker of theirs and was ignored while they descended upon said co-worker and her boyfriend, shrieking with delight. The only people who have been vaguely interested in helping were reps who happened to be there for specific brands. I used to come in here to buy products I couldn't get elsewhere, but now I just order online from another company or purchase from a less conveniently located store, all the avoid this place. I was a shopgirl for years and I have to say that the owner should be embarrassed to have these people representing their company. Their customer service skills leave much to be desired. read more

[3.5 stars] I come in here from time to time. I went in today searching for a father's day gift. Since it's you know, a week away. Unfortunately, they didn't really have any gift sets. Just the bottle of cologne for $70. I wanted to spring for a set. Unfortunately, they didn't even have the separate body wash or lotion for sale individually, so I couldn't even make my own gift set with the products. Party foul! I do like that they have many different brands that you don't typically see at regular department stores. The staff are hit or miss in whether they actually want to help you or not. Which can be annoying. read more

This Review is specifically for Angela; She rules!!!! As stated below she is sweet as tea and works so quickly and thoroughly, it was easily the most painless wax I have ever had. I hadn't gotten a brazilian wax in awhile (like 3 years) but finally had to toss the razor, and I am so glad! I've annoyed my girlfriends telling them all to go to her because she is so good and now I'm taking my rant to the net. & I pre-booked which I never do. But I did, and I will definitely be back! read more

The customer service is terrible here. The woman barely acknowledge me or ask me if I needed any assistance. Which I did. I didn't get a warm feeling when I came in more like I was interrupting what ever she was doing. I refuse to spend my money anywhere with poor customer services. I kept it moving and left. read more

When I come here I ONLY go to Georgia. Her eye to detail is unmatched. I've gone to a few other places in a pinch as this location isn't as convenient for me these days but Georgia knows she's my favorite. She's quick and I leave from my Brazilian appointment feeling like a new woman. I love talking to Georgia she literally knows my life and by the end of the appointment it went by quickly and I didn't even notice that she was snatching hair from my skin. I highly recommend Georgia! She's the absolute BEST! Hands down. read more

Shana is THE BEST. If I could give her 10 stars I would. She was very knowledgeable and I looked beautiful when she was done. She explained what things I needed and why as well as how to use the products. I've always been a girly girl but never did I learn how to do makeup and not look like I had a ton of makeup on. What she did was flawless and I definitely plan to return specifically for her. THANKS SHANA!! read more

I've been getting my eyebrows done here for years. I have been going to the same place for four years and when I'm at college I refuse to get my eyebrows done because they're one of the most noticeable features on your face and I wanted it done here since I'd used them before and trusted them. Holy hell was that a mistake. The first woman who did my brows was the greatest. Too bad she left years ago. The second one was pretty great. Kept the shape I know and loved. The third one, who did my eyebrows just on monday, I'm pretty pissed at. Not only did she cut the length of my eyebrows so they look like my brow hair is more thin than I thought possible, she basically made them lay flat. Have I mentioned they aren't even either? Save yourself the money and the hassle and let a 12 year old do it. It would probably turn out the same quality. After being a die-hard, overly loyal customer for the last few years, I can safely say I will never go back. read more

Very limited makeup and skincare range and extremely pushy salespeople. I seriously hate it when I go into a shop wanting a specific item and sales people try to sell me an item I've zero interest in--something I never even mentioned. I also hate it when salespeople try to point out a perceived flaw to me and try to sell me something after I express a complete lack of interest in the previous crap thing they tried to sell me. I wanted and asked for a red lipstick only and a salesperson tried to sell me an idiotic overpriced version of a body wipe. This same salesperson then tried to tell me their moisturizers were better than the one I was using. My skin is in great condition as I take care of it and am very content with the brand of moisturizer I use. The point being, that again, I never asked for another product, only lipstick. This was the second and the last time I will ever purchase anything from Bluemercury. It's a hassle going to this store despite being a 10 minute walk for me. The selections are abysmal and the reps are pushy and so rude as to not be worth my time and especially my money. A very unpleasant, shady experience. read more

Being the way I am, I've fully accepted that my beauty regimen isn't cheap. I may as well buy my products from a place where I can get personal attention without feeling guilty when I decline their suggestions. This week, I was determined to find the right mascara for me. I'm tired of looking like a raccoon after 3 p.m. After reading pages of online reviews, I journeyed to bluemercury on my lunch break. Not only did I leave with a so-far, so-good mascara, but the woman helping me * saved * me money. I'd asked if there was anything I could put on that would help prevent smudging. She showed me that Bobbi Brown has some powder I could use, but then she told me I should just use my own loose powder under my eyes (on top of concealer) before spending more money. Yes to not buying more! read more

The staff is unprofessional and extremely unfriendly. I went to check out, and the staff member didn't acknowledge me. Instead, she just stretched out her hand to take the product and said nothing else. I wasn't offered a receipt. She seemed extremely inconvenienced and did not say thank you or goodbye to me. I will not be returning. read more

*i've never written a review before, but my experience was so poor I am still reeling* As a young 20-something-year-old, I don't look like I have as much disposable income as I imagine most BM customers do, and I don't go spending Willy-nilly unless I truly find value in what I'm purchasing. So, after researching extensively about a particular foundation, and after hearing so much about BM's supposed expertise, I decided to try out BM for the first time. BOY am I disappointed. As many others have stated here, their customer service is SEVERELY lacking. The representative assigned to help me (because apparently me asking for help wasn't enough to motivate her), was extremely impatient. Though I picked out the exact shade that suited my complexion in the foundation I had been researching, I still had questions.. and yet even after making her job easier, she acted as though the minimal effort required from her was too much. She cut me off mid-question multiple times, rudely answering as if I had no idea what I was talking about, essentially acting as though I was wasting her time. I really should've just walked away. I should've just left that store and gone to another, where I'd be treated with more respect, but I really needed the product for a special occasion. So, reluctantly, I went through with the purchase. Even when giving her my card and waiting for everything to go through she couldn't muster up a smile or even look me in the eyes. I am so bitter about the treatment, but the cherry on top was her send off - "ok love, have a nice day." Yeah.. luckily for BM I'm terrible with names, but if my advice means anything, DEFINITELY avoid the girl with braces and long black hair. read more

I use to look forward to going to this store, but the last few times i visited, the staff was very rude. I love Shannon (but i never see her anymore) Such a shame...I will be shopping elsewhere. read more

I like this as a makeup store, but I had the most horrible wax here. Not only was it horribly painful, but after all that pain there was still hair remaining. And it cost an abnormally high amount for such a terrible job. Not only that, but everything after the wax itself was awful- irritation, hair growing back super quickly, etc. in addition, when returning to my regular wax location, they said the hair had been waxed in all kinds of haphazard ways causing difficulty with future waxwings. I will NEVER go back to blue mercury bethesda for waxing- do not waste your money!!!! read more

I usually go to the Gaithersburg or Old Georgetown Rd location which has always been pleasant experiences. I was in the area and stopped in for a couple of items....customer service was terrible. One of the employees snapped at me with a rude response when I asked for help. I just went along and was nice and purchased my items and felt so uncomfortable. Just was a shitty experience. What a pleasant classy experience Bethesda. read more

I posted this under the Georgetown store as well, but I figured I should post it here as well to keep people from being duped like I was. I wanted to treat my wife to a massage for her birthday, and I was near the Bethesda location, so I popped in to see if they offered massages. They told me that they did and sold me a gift card to cover a 90 minute massage. When my wife tried to schedule it, she was informed that they only offer massages at the Georgetown location. Only on Saturdays. Only from 11:00 am - 2:00 pm. No one at the store told me this when they were ringing up the $150 for the gift card. My wife works on Saturdays. I was pissed and felt ripped off, but Blue Mercury is a high end store with a decent reputation, so my wife decided to hold on to the gift card and wait for the next Saturday she had off. The first time she scheduled the massage, Blue Mercury called and cancelled a few days before because they said the massage therapist wasn't available. So I guess this means they only have one person available once a week for three hours. Why even bother offering the service at all?!? She was finally able to book the massage a few weeks ago. The massage room is a closet. A filthy closet. There was dirt all over the floor and rust stains on the walls. There were four trash cans in the room. Not sure why a tiny utility-closet-turned-massage-room needs FOUR trash cans, but there they were. And the worst part, it reeked of vomit. She asked the massage therapist if he smelled it too, and he said that the room pretty much smells like whatever is in the street outside. The actual massage was fine, but the overall experience was about as bad as it gets. Avoid this place at all costs. Bottom line: the employees only care about separating you from your money. read more

Saw Angela for a first-time Brazilian wax and had an awesome experience. She was on time and ready, and very professional. It was very comfortable, we kept light conversation, but nothing weird. The pain was exactly what i expected for a Brazilian but it doesn't last long. Only $55 and left with some great samples. Love the store, love Angela. 5 stars ladies. read more

Love bluemercury. Love the products they offer. Hate this location and the terrible terrible customer service. Awful attitudes. A salesperson literally laughed at me when I asked for something. I told her she was rude and I left. I went to Bloomingdales and received much better service and a salesperson who actually was knowledgable about skincare. read more

This is a shout out to Jennifer at Bluemercury in Georgetown. Jennifer is a genius with make up. She from California and has a remarkable sense of style. Jennifer said she likes to apply make up on her clients that matches their uniqueness. I mentioned to Jennifer my Daighter is a sporty girl and Jennifer remarked that said she got that pretty yet minimalist look down. Anyway, thank you Jennifer and Andre for teaching me how to enhance my features with make up. You're both the best.!. read more

My girl Shae left Bliss and now works here as well as the Georgetown location Sunday-Thursday. I forget her schedule, but if you call here and she's not working, she's probably at Bluemercury Georgetown. I visited her last Thursday for a Modern Facial and a lip wax. Bluemercury is similar to Bliss in terms of professional products: they use the same Lycon hard and soft wax and they also use Skinceuticals and other high-end brands. They even carry Bliss products. At $95, a 50 minute facial includes oxygen blast, which always cost extra at Bliss. A Brazilian here starts at $55, whereas at Bliss it costs more. You'll be getting more value for your treatment and paying less! This is not a spa-like ambiance in any way. There are two treatment rooms (there is a third room but I think it holds a washer/dryer). No sauna, no steam room. If you have been to Ulta and used their salon services, you'll know what I mean. Retail is the forefront of this business. The spa is more of an afterthought. First of all, they don't have online booking. That's fine because there are pros/cons to offering online booking, anyway. Second, they don't require a credit card to secure the reservation! Third of all, they don't have a booking engine and do everything on paper. As a spa coordinator who has worked in 3 spas, this blows my mind, especially the credit card part. But, Shae works here, so I roll with it. The spa coordinator who books my appointment was very friendly and all the staff I interacted with were also very nice. Plus they were playing '90s pop and R&B in the store, and we all know like to kick it old school sometimes. (They play relaxing spa music in the treatment rooms.) Like I said, not super relaxing but I'm here to address this breakout on my chin and catch up with Shae, so that's okay. It's been three days and my skin has calmed down a lot! PSA: You need to understand that the therapists here work on a commission. If you don't show up for your appointment, they do not get paid. (Imagine if your boss docks your pay because you didn't show up to a meeting. Wouldn't you be pissed?) So please, if you book an appointment, try not to cancel at the last minute. If you need to cancel last minute, at least give several hours' notice so the therapist will get another opportunity to rebook that cancelled slot. Respect their time, and hopefully they'll respect yours, too. Thank you. Also dangerous to my waistline: Dolcezza Gelato is right next door! read more

I was glad to see a bluemercury in Bethesda as I had been going out of my way to the one in Dupont and then the one in Georgetown for years to stock up on my favorite Paula Dorf lipstick and T Leclerc pressed powder. I went on a Wednesday afternoon and there were four employees and only two other customers in the store. No one spoke a word to me. I had to find my Laura Mercier face cream myself. Then I stood at the counter and then finally had to ask if I could pay. I had a gift card or else I would have walked out. Very disappointing. I will continue to buy my products at Nordstrom even though I would have liked to support a local business. Also, Nordstrom has an incredible return policy so that if a certain lipstick shade doesn't work out, they gladly accept the return. I can't even imagine what that would be like at bluemercury given the cold shoulder I was given to PURCHASE something. read more

I stopped by on Saturday to look for a lipstick and was greeted by Shaina. She was terrific! Very pleasant and helpful. She counseled me on the right concealer for my skin tone and lipstick. I'll definitely go back. read more

Good selection, helpful sales associates. Great sales once or twice a year, offering savings of 20% plus, lots of free sample size gifts. Brands vary by location. Great selection of skin care and hair care products as well. read more

Awful costumer service, staff are rude and look unmotivated to be there. almost as if they don't want to be there. I get that- i sometimes feel that way in my job too, but never do I show or demonstrate rude behavior specially in a beauty store with high market image. I walked in here today wanting to try the Nars line. I was in there for a while without even a hello! It was not busy, I was the only one in there. The lady in charge of the Nars line comes up to me after looking as though I am bothering her from getting off checking her phone. She puts her phone down and looks completely NOT interested to be helping me and gives me a sneaky dirty look (HELLO! how rude). She then tells me the usual line to get me to buy creams! seriously. I told her 3 times I did not need creams just eye makeup. She then wipes my liner off with a roughness that my eye still hurts till now because she was totally off and put it inside letting it go inside my eye. Staff here need to assist costumers in exploring options for what they need/not treat them bad if they don't want to buy a cream they don't need and costumer service is regardless of what you are in the store for, please don't look like you got inconvenienced from doing nothing. read more