Absolutely one of the most infuriating visits I've ever had--and I don't even want to come back to…read morePlantation. The reason? The front desk, specifically Paula. This woman has no business in customer service. I come in regularly for my pets, and she's consistently rude, condescending, and disrespectful. She interrupts, rolls her eyes, and acts like helping you is a burden. Today, I finally called her out on her attitude, and instead of apologizing, she argued with me. No remorse. No professionalism. Just pure defensiveness. Did she know I recorded the ENTIRE interaction for her manager? Probably not lol--but I'm tired of her gaslighting. This won't be a "he said, she said." She even claimed I had an issue with her--as if I'm the problem. I've read the reviews. I'm not the only one complaining about her. It's clear she hates her job, and frankly, she shouldn't have it. I don't have a problem with the other front desk staff--it's always her. To top it off, when I was in the middle of putting my dog down, she barged in to ask if I wanted to buy prescription food for my cat. Seriously? When we didn't buy it that moment, we overheard her talking to the staff in the back and saying, "I'm never preordering food for them again." That's not just rude--it's disgusting. She clearly doesn't even know how to use the software, constantly messes up client information, and I always hear her arguing with other customers. She even lied, saying my mother wanted her phone number back on my account--after I asked them to call me not her. This is funny, considering my mom switched vets BECAUSE of Paula. What's worst of all? She never once tried to apologize or fix it. I walked out saying, "Thanks for the apology"--because that's the only one I was going to get. You'd think with all the complaints geared towards her, management would take some sort of action. But hopefully now that I actually have the conversation, they can see for themselves what it's like to be a customer here. It's not pleasant. I'm not sharing this out of spite--I just want management to understand what it's like to deal with her from a client's perspective.

been a client/ dog mom for20 yrs Had two rescues. Had to put both to sleep after full lives…read more THEY were WELL cared for and blessings to my husband and me. All the Drs. Dr Tammy first. took wonderful compassionate care of both of them. Had to say goodbye to both at the clinic (old age related issues) was very hard but the Drs and employees were the best. Morgan was 12 Buster was 14 tha pretty much says it all. Ty Plantation for your fine care

I was referred here by a friend to get my cat groomed. I was actually looking forward to it since…read moremy regular place had closed down. I called to make an appointment, and left a message since you are not able to connect to a live person. The recording said all calls would be returned in one-to-two days. After two days, I called again. Still no call returned. I tried a third and final time and left a message and never got a call returned as promised. It's safe to say that this business is not customer focused and doesn't seem to care about acquiring new clientele. Therefore, I would not recommend this business.

Super homey and very clean clinic. My cat Remy was taken right on time and treated so nicely…read more Appointment was quick and seamless - definitely will be bringing him back for his yearly visit and any other needs!

What is better than 5 stars? Best Care Animal Hospital is! I had to bring my Mini-Poodle in for…read morethe first time today because it was Sunday and most places are closed, to get Vetsulin and they were amazing! Victoria the tech and Dr Keroles took such great care of my dog and did it so quickly as well. My dog was also very happy when he left so he definitely felt the love as well!

found abandoned kittens Dr. K and his staff were more than happy to examine the kittens and advise…read moreus what to do. I will go there again. Thanks to Best Care Animal these Lil guys may have a chance‍

I highly recommend Dr. Pressly. His approach to veterinary medicine is both efficient and…read moreclinically effective, and his compassion is evident in every interaction. He prioritizes the well‑being of animals above all else, offering affordable care and selecting cost‑effective surgical packages that best meet the needs of his patients. His integrity and dedication make him an exceptional veterinarian. His staff too are always pleasant and helpful! Thank you!

I cannot say enough wonderful things about Dr. Pressly. He is truly exceptional. As someone who has…read morehad some very difficult and disappointing veterinary experiences in the past, I was honestly nervous about bringing my cats anywhere. But from the very first visit, Dr. Pressly completely changed that for me. You can genuinely tell that his heart and mind are fully invested in what he does, and most importantly, in the well-being of the animals. That level of compassion and dedication is rare and incredibly reassuring.The front desk staff is always friendly, welcoming, and quick to respond, which makes every interaction smooth and stress-free. The care, professionalism, and kindness shown by the entire team are simply outstanding. I would recommend this practice to absolutely anyone. The care here is truly amazing, and I am so grateful to have found a veterinarian I trust with my pets.

Dr. Miller is the best example that I know of what a small town vet should be like. He genuinely…read morelikes all of the animals that he treats and spends any amount of time with you that you need as the concerned "parent". My best example that shows why you should go to his office instead of a big or little box vet occurred this past weekend. After picking up my dog from the groomer I noticed something that was concerning and decided to drive by his office on the way home. Knowing that I would be lucky to find the office open much less being able to get time with him, I hoped that I might be able to set up an appointment. I actually found him in the parking lot locking up for the day. He closed up the office and then looked at my dog in the parking lot. Then we talked in the parking lot for twenty minutes about my sports car and his soccer injury. The chat is not necessary but it gives you time (as it did for me that day) to think about any other questions that you might have. If you are looking for a puppy then you should give him a call for a recommendation for a breeder. He seems to be aware of or provides services for a lot of breeders (especially golden retrievers).

We have been bringing our dog to Dr. Miller's office for 13 years and have always been impressed…read morewith her care. We had an emergency last week in the morning and, left a message explaining we were on our way there. When Jackie called back, she was surprised that we were already in their parking lot. She proceeded to explain that they do not see emergencies and told us she would email us a list of other vets in the area. My husband (who is in the medical field- and, even though his office is not 'set up' for emergencies- he will always see a patient in pain), asked if someone could take just 3-5 minutes & triage her in the back of our car, because she was in so much pain-she's a big Newfie and wasn't able to walk) Jackie said no. Needless to say, we were extremely disappointed. So we went to Pressly Animal Hospital and were accepted immediately. As soon as we walked through the door, Dr. Pressly took her into the back, did x rays and showed them to us, explained everything and we decided on a plan of action. They also followed up throughout the day and the next morning. So, please be aware. As much as we really like Dr. Miller, Miller Animal Hospital will NOT see your animal in an emergency. They will NOT be there when you really need them.....even if you've been faithfully singing their praises and giving them your business for 13 years. Our new vet is Dr. Pressly and we'll not be going back to Miller Animal Hospital.

This place is certified fear free. If you have a pet with fear and have been working with training…read moreand counter conditioning then you understand how wonderful it is to find an establishment certified. Flint comes here for grooming with Chrissy. Being force free and fear free, the grooming runs a bit different than the normal assembly line grooming facility. I've worked and continue to work with Flint at home counter conditioning his fears of the dryer. Chrissy takes her time and doesn't force anything. That's why your pet is there the full day. Flint loves her and is now becoming less fearful of the hair dryer. They are very kind here. Please, if your pet has mats then a shave is the most humane thing to do. Then daily brushing after. Chrissy has been grooming a long time and I trust her judgment on what is best for Flints coat and comfort.

The Dr. thought that my dog may have soft tissue sarcoma (cancer) and recommended surgery. After…read morethe surgery, I find out he never had cancer and he unnecessarily went through an invasive surgery with the risk of incontinence. They didn't take the necessary steps to properly diagnose him before planning a surgery he never needed. The practice manager told me I should have gotten a second opinion and that they normally don't send samples to the lab before surgery (what?). Two weeks after the surgery and no one has taken any accountability. DO NOT GO HERE.

Dr Jay is a wonderful person and a fantastic Vet. He and his staff are kind and compassionate, it's…read morevery obvious they love animals and what they do. We've taken our pup there since they opened and from basic checkups to surgery we've been very pleased. Dr Jay went out of his way to discuss every facet of our pups procedure to me and my fiance and followed up twice afterwards. I feel our dog is safe with Lake Park AH and I'd recommend them to anyone.

I would give greater than 5 star. Dr Rutledge is the best vet. He has prescribed treatments for…read moreproblems others have missed or failed to treat. He is Compassionate and takes time to thoroughly discuss concerns and treatments. The staff are all wonderful

Dr. Joanna Humphrey is great!! I brought my cat in for an abscess on his ear and I was told he…read morewould have to be sedated to clean the infection out and the cost would be $500. When I went to pick him up Dr. Humphrey told me she was able to shave and clean the abscess without sedation and that in turn saved us that additional cost. I really appreciate her trying to do that first. I didn't know that was an option knowing how mean cats can be when in pain. I really just appreciate her taking the initiative in trying that first.

Saying goodbye to our dog Stella was one of the hardest moments our family has ever faced, and the…read morestaff at this hospital made an incredibly painful situation a little easier for us. When we arrived, Stella was very weak and near the end. As soon as we pulled into the parking lot, staff members immediately came outside to help carry her in so she wouldn't suffer any more than she already was. That simple act of kindness meant more to us than they probably realize. They were also able to keep her comfortable long enough for our family to say our goodbyes, which we will always be grateful for. During the entire process, everyone we encountered--from the receptionists to the technicians to the doctors--was compassionate, patient, and incredibly caring. I'm not someone who typically writes reviews, but when you are faced with something this heartbreaking, the way people treat you truly matters. The entire team treated Stella and our family with dignity and compassion, and they made us feel like Stella mattered just as much to them as she did to us. Thank you for going above and beyond during one of the most difficult moments a pet family can experience. We will always appreciate the kindness you showed to Stella and to us.