I see the review that was so negative and I plan to correct any deficiency presented to me. Plan is…read moreto arrive on Thursday. I will work hard to return to my home.

Literally the worst place to send a loved one, my grandmother and grandfather were both there while…read moremy nan was there they lost her clothing and the tv then she passed away then my grandfather broke his leg and went there they lost his clothes his leg brace he needs to walk and his false teeth broke they still haven't found his brace or clothes and never replaced his teeth stay away from this place if you value your loved ones thankfully my pap is leaving soon poor guy

I am now more upset than ever since the "Retreat" has closed down due to financial problems. I…read morereceived a bill in the mail for almost 200.00 stating that since they shut down they feel that they are owed this money! They are insane if they think that this dump is getting a single dollar from me! It is sad to think what happened to the 2 CEO's that they are trying to milk every penny from people/clients who do not have the money!

I got to retreat on a Saturday afternoon. Monday and Tuesday I was not eating , and the staff kept…read morefreaking out, about my so called eating disorder, they sent me to a hospital, and when I came back my stuff was packed up! Not even given a chance to discuss why I wasn't eating, my husband had to drive at 930pm to pick me up from Maryland which was a 2/12 hour drive or else they would of called me an Uber which would of cost a lot of $ no I don't recommend Retreat if you say something to your counselor they will blow it out of proportion

The PT and OT were tougher than I thought, but just like I liked it there was no therapy on Sunday…read morewhich I didn't like which caused me to be bored. I enjoyed the people they were tremendous. I would recommend I would give six stars if I could.

Absolutely abhorrent and horrifying levels of apathy. My family member was bedridden in the…read morehospital for nearly 2 months; her PCP, social workers, OT, PT, wound care nurse all agreed she was a prime candidate for rehab. The doctors here turned her away for being "too unhealthy." We got an ER evaluation the next day, where the doctors involved also concurred with her need for rehab, and when we sent that evaluation to Lancaster Rehab, they now claimed she was "too healthy" --ONE DAY after claiming the opposite-- and rejected her once more. Luckily there are other rehabs around that are more willing to uphold their responsibility and duty to care for those who need them most. But I would stay as far away from here as possible -- they do not want to help you!

Where to start? Well, It starts at the top. And, it's the same Management there now as when I was…read morethere - sociopathy may not be the best word, but psycopathy might be. The wrong medications, ALL the time. Would they change them - Hell No. Because if they change the medication, they see that as an admission that they were using the wrong medication - SO, keeping using the Wrong One. Proof - I ordered and received the 1,000+ Medical Report after discharge to see what they were actually using. BTW, the bogus list of meds that they provide upon release bares no resemblence to what's listed in the actual Medical Record. And the bogus list included less than half the meds actually used. The same approach for dispensing the wrong dosage for the meds. Better yet, how about NO dosage? At times, NO appropriate medication was used. On a scale of 1-10, 10 being the worse pain; I was a 10 multiple times after an 8 level fusion surgery. Proof - If you PASS OUT and fall on the floor from pain, after suggesting suicide, that's a 10, period, no subjectivity involved. None. BTW, they get some of the employees to buy into the above approach, particularly the temp contract workers - they'll do anything to stay on the payroll!! And of course, Management knows that! Stay informed, And, stay away.

My husband went there after a knee operation and was 82. He developed a very serious UTI after…read morebeing put in a diaper and was not encouraged to eat his food. He was found one morning barely breathing with very low blood sugar and was sent to Holy Spirit Hospital and is not awake or responding- the outlook is very bad we are heartbroken. Encompass says they are short of people. We would like to sue. Carla Bender

We are greatly impressed by the thoughtful caring service of your CAREGIVERS. They go beyond the…read morecall of duty. The management staff has been very helpful through my loved one's transition! Marian

From the owner: The support seniors need to lead full and independent lives…read more Linden Village, a personal care community, is situated on over four acres of landscaped grounds. It is designed to enhance community-style living. There are four cottages connected by pathways shaded by trees and enhanced with flower gardens. The community center offers a great room for activities and socializing, a health care center and beauty and barber shop - all conveniently and easily accessible to each cottage. Linden Village is located on the same campus as ManorCare Health Services and can provide skilled nursing and rehabilitation services for those residents recovering from illness, injury or surgery.

OMG!! I would not take my DOG THERE!!!! My mother in law was there for one night because LGH sent…read moreher there for rehab. The room floor was FILTHY! There was feces on the curtain that divides the two beds and an old band aide was stuck on it! The bathroom is shared by 4 patients and there was feces all over the toilet and the seat and when we complained the gentleman that came flushed the toilet and was going to leave until we said NO NO It MUST BE CLEANED It was so horrible!!! I asked the desk person for the password for the internet and she said exactly this, " I ain't sure what it is,you gotta go see the supervisor for it" HOW RUDE!!!!! The food is barely food. A hamburger that was tan????? Dont think so. This place gets horrible reviews for the state however they STILL LET IT STAY OPEN!!!! It needs to be shut down. We went to hang her clothes in her designated closet and there were NO HANGERS and the ceiling was falling in! Believe me, I have lots of pictures and I am going to share them with anyone that will look at them. Smells like waste and pee horrible. It is a joke!!! Please dont take someone you care about there. If there is a HELL HOME for the elderly, Lanshire is truly it!

I came in here to help a patient of mine. The place is dirty. The care is very lacking. as a prime…read moreexample. Yesterday I needed the resident's hearing aids. I asked the Nurse aid Alex for them. She said the nurse has them locked up but she ill go get the keys. After an extremely long wait I go to walk out. Almost at the entrance I find Alex sitting talking and laughing with another employee. I reminded her about needing the hearing aids, she was completely nonchalant about her just taking her good old time. I tried to tell a supervisor, but they haven't been available either.

I made a chiropractor appt here for my husband after he complained of a neck/arm pain for a few…read moreweeks, they make you set up a 30 min consultation first and then you have to come back for an actual doctors visit separately, which I've never seen done anywhere else. After seeing the doctor on his second visit they discussed a 6 appt treatment, my husband didn't go back after that. The chiropractor told him that he doesn't 'crack' patients anymore, because it's a dying treatment, WHAT? Every chiropractor that my friends and family go to, specifically go to them to be cracked, but ok? After not getting any relief my husband sought out a doctor and was referred to a different chiropractor. This office also has massage therapists and my husband said the office was always busy, so they must be doing ok despite not having a great chiropractor ‍ it was also clear that the chiropractor has a hand/wrist injury and maybe that is why he doesn't crack patients. Overall would not recommend for chiropractic work.

I've been a regular here for a few years and love everything about them. Every employee I've…read moreencountered has been super friendly. My son has experienced the chiropractic side and has had nothing short of an outstanding experience. I've stuck to massage and have been super pleased. I've tried several of the massage therapists and have enjoyed each of them. Each person is respectful and listens to what you want. I highly recommend A Therapeutic Effect!

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family