Optimum removed Newsmax from program lineup; also billing fees continue to increase. Services are…read moreunreliable and customers have no way to file formal complaints that can be properly addressed.

I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

Grayson was amazing. He helped us upgrade my phone from a iPhone 13 Pro to a 17 Pro Max. Made…read moresure everything was in order and was willing to go above and beyond to make sure everything transferred properly. My parents also had questions about our Verizion home internet, he was extremely patient and friendly and explained everything thoroughly to them to make sure they understood everything. So thankful for Grayson.

I am grateful a real Verizon company store was in the neighborhood…read more Some weird stuff happened with my phone. Another Verizon store, operated by a third company, referred me to the phone manufacturer. The phone manufacturer referred me to a local repair company, who referred me back to Verizon. Sound familiar? The moment I walked through the door I was met by Micah, who immediately took me back to a bench and began some serious investigation. He was knowledgeable, experienced, and persistent. He stuck to the case and got the job done, sending me out with a good phone and good feelings. There is hope for America, in fastidious, dedicated professionals like this. The corporate store stands head and shoulders above the contract vendors. When I buy a new phone, it will be at a corporate store.

Hospitality is the best Internet I have ever had. They are courteous. They get back to you right…read moreaway. If there's a problem they let you know and just the way they handle their customer is amazing.

Initially, this was a good company IMO. Daniel/owner was personable, always got back to me w/in a…read moreday or two, was always helpful. Even helped out on a Sunday afternoon when he didn't have to. I was impressed. A year & a half into a 2 year contract, things went downhill fast for remainder of contract due to: lack of follow up (several times), screwing up my billing, cutting off my auto pay, no internet for 8 days (I work from home!), not replying to ANY means of communication as I feared something happened to Daniel (hospital, jail, death), telling me when their internet is down, everyone's in town is - 100% not true (every time I had an outage - and there were quite a few, I'd ask my neighbor a few doors down yet they had service from another carrier), not returning phone calls, emails, or texts, lack of accountability, me reaching out repeatedly to get a credit for 8 days w/o service, leaving equipment on my property for over a month (I had to remind them to pick up), giving more than their required 60 day notice to end our 2 year contract yet received no confirmation... then billed me a month later to which I had to demand the money be returned immediately. A neighbor inquired about their services yet never signed up, still gets all the usual texts that customers get about outages, holiday greetings, etc. I still get these texts after I left. Daniel called me after service was restored after 8 day outage that was due to them turning off my autopay. Easy oversight to fix had anyone replied in 8 days of me reaching out. Over a month after our contract ended, I texted Daniel so we could talk. His tech Austin called, set a time for him to come get their equipment telling me Daniel would call me. After picking up equipment Austin asked if there was anything else he could do, I said "am I going to get to speak to Daniel?" he said "no, the contract is complete and will be closed out." Due to all that's transpired and how they ended it, I felt the need to share this.

I personally give this cable company ZERO stars! Their employees are nice, but the service is…read moreterrible! We waited over 2 weeks to get our phone reconnected. (We have been seasonal cable customers for 30 years in Sedona.) Every year we have issues trying to reconnect! We leave Internet on all year long. We always need to have someone go out to the pole and check the wiring on the back of the house to reconnect the TV.They keep trying to tell us that we can connect it by plugging and unplugging things when we know that won't work! We have cable TV in Michigan with Comcast. We've NEVER had to wait this long to restore service there. (They won't allow Zero stars, so We were forced to give one!)

Buyer beware They bait you with buyback credits. Sounds…read morereally good till you get you bill from Verizon and find out the so called credits don't exist. They got me on two phones with a $550 bill credit for each phone. Turns out it's only $400. Been fighting for with Verizon for months to get this fixed. Only to find out, it is this stores mess up. The best they will do is a $49 activation credit, and the rest in accessories. Can't get anyone in management to return calls. And stores will not give me any corporate info. Looked up corporate and they are no help either.

I had a screen protector installed at this T-Mobile location while I was visiting Flagstaff. I…read moreneeded a quick solution, and they were very quick to sell it and put it on, which I appreciated at the time. Unfortunately, the quality of the installation was poor. Within just three days, the screen protector cracked, and by then I was no longer in Flagstaff. When I went to another T-Mobile store for help, I was told there was no insurance and no warranty on the product I had been sold. That's extremely disappointing. A product like this should last longer than a few days, and there should be some level of accountability when something clearly fails so quickly. This experience left me feeling like the focus was on making a quick sale rather than providing a quality product or standing behind it. It's honestly made me reconsider whether I want to continue my service with a company that doesn't stand behind what it sells.

Yaya was so helpful getting me set up with a new account with my old number. Super kind, friendly,…read moreand supportive. Ask for her!

I was so pleased with my customer service from Kayla! She actually spent 2.5 hours with me as she…read moretaught me about how to use the new I Phone 6 (My last purchase 4 years ago was the I Phone 5 - lots of changes since then!) Kayla was so patient, thoughtful, good-natured, friendly, kind, technically savvy, and extremely knowledgeable! I have the honor of teaching a Leadership Course at NAU and Kayla displayed all of the excellent leadership characteristics and customer care expertise that I pass on to my students! Congratulations Verizon! In Kayla, you've got the "Best of the Best"! Also, this Verizon store actually has stools to sit on! As I am recuperating from knee surgery, the addition of this accessory was of vital importance! Thank you once again, Verizon!

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

This dish network is no Help in a problem especially if you are disabled. Stay away from dis…read moreNetflix. Doesnt exit when you use it it just sticks on exit.

We signed up with Dish to provide satellite tv service for my house and also for a 5th wheel…read moretrailer on the property that was owned by, and being lived in by a couple. The installation tech called the day before to confirm installation the next day, and he was told that the 5th wheel was pre-wired for cable, and all he had to do was screw the cable wire onto the Jack on the back side of the trailer. He was also told NOT to drill any holes into the side of the trailer. Next day, he came out, got out his drill and started drilling a hole high up on the front side of the unit. Unfortunately, he drilled through 3 Romex wires, all hot, and crossed 2 separate circuits, sending 240 volts through the whole electrical system. As a result, this burned out the wall heater, the power inverter that converts 120 volts to 12 volts to run the motors for the pop-outs, and burned out most of the fuses. A local RV repair place has said that they would need to pull off the siding in order to inspect the wiring for melted insulation, and they estimated the cost of the repairs at $12,000, which exceeds the value of the 5th wheel. The 5th wheel cannot be lived in its present condition, so the owner and his wife had to move out and find other housing at a much greater cost. It has been 18 months now, and the only response I've had from Dish was that they turned me over to a collection agency for the last $45 that I owe them for buying out the contract. So first, they destroyed my trailer and now they want to destroy my credit! It's amazing that these people can put a satellite into orbit and broadcast tv to a zillion people, but they're not smart enough to know even the most basic principles of customer service! This is inexcuseable! If they dont get off their butts soon, they're going to get sued. Dish is a pathetic company. Dont use their service. Find another company that understands customer service.

I came in here looking for a phone and service and they hooked me up! The staff was so kind and…read moreprofessional, they really deserve their jobs. The computer system seemed to be awfully confusing, but I used to work in a call center in the phone industry, and know, that's not a store workers fault, so I was more than happy to be patient.

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