Optimum removed Newsmax from program lineup; also billing fees continue to increase. Services are…read moreunreliable and customers have no way to file formal complaints that can be properly addressed.

I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

Grayson was amazing. He helped us upgrade my phone from a iPhone 13 Pro to a 17 Pro Max. Made…read moresure everything was in order and was willing to go above and beyond to make sure everything transferred properly. My parents also had questions about our Verizion home internet, he was extremely patient and friendly and explained everything thoroughly to them to make sure they understood everything. So thankful for Grayson.

I am grateful a real Verizon company store was in the neighborhood…read more Some weird stuff happened with my phone. Another Verizon store, operated by a third company, referred me to the phone manufacturer. The phone manufacturer referred me to a local repair company, who referred me back to Verizon. Sound familiar? The moment I walked through the door I was met by Micah, who immediately took me back to a bench and began some serious investigation. He was knowledgeable, experienced, and persistent. He stuck to the case and got the job done, sending me out with a good phone and good feelings. There is hope for America, in fastidious, dedicated professionals like this. The corporate store stands head and shoulders above the contract vendors. When I buy a new phone, it will be at a corporate store.

Worked with Kelton over email to get information. He was quick and knowledgeable about the service…read morein my area. Installers were fast and worked hard to maintain aesthetics in install as well as getting the best possible signal. As for the service, I am getting what I am paying for on the dot. I have had some slow downs later in the evening, but I think it could be all of my Apple products doing their late night backups. During the day it has been flawless. If you are in rural Flag and dealing with DSL, cut the cable. Bluespan is MUCH better for speed, reliability, and customer service. I highly recommend them.

Extremely happy customer for over 2 years…read more We had constant internet service during the record breaking 32" of snow in 17 hours in Feb 2019. BlueSpan is an outstanding and affordable internet service for Flagstaff residents. We pay less than $50 for a very constant and reliable internet at 10 mbps down and 2 up with pings under 80 for you gamers. We only need 5 mbps for HD streaming of Netflix, Hulu and Amazon. Why pay $100 with Suddenlink for excessive speeds or any amount to Centrury link for intermittent, unreliable 2 mbps. Customer service is personal, local and professional. Speak to caring and knowledgable reps here in AZ. They understand, follow up and genuinely care about serving you as a customer. If you are looking for an affordable and dependable internet service, give BlueSpan a try. You will be happy years later like me.

I was so pleased with my customer service from Kayla! She actually spent 2.5 hours with me as she…read moretaught me about how to use the new I Phone 6 (My last purchase 4 years ago was the I Phone 5 - lots of changes since then!) Kayla was so patient, thoughtful, good-natured, friendly, kind, technically savvy, and extremely knowledgeable! I have the honor of teaching a Leadership Course at NAU and Kayla displayed all of the excellent leadership characteristics and customer care expertise that I pass on to my students! Congratulations Verizon! In Kayla, you've got the "Best of the Best"! Also, this Verizon store actually has stools to sit on! As I am recuperating from knee surgery, the addition of this accessory was of vital importance! Thank you once again, Verizon!

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

This dish network is no Help in a problem especially if you are disabled. Stay away from dis…read moreNetflix. Doesnt exit when you use it it just sticks on exit.

We signed up with Dish to provide satellite tv service for my house and also for a 5th wheel…read moretrailer on the property that was owned by, and being lived in by a couple. The installation tech called the day before to confirm installation the next day, and he was told that the 5th wheel was pre-wired for cable, and all he had to do was screw the cable wire onto the Jack on the back side of the trailer. He was also told NOT to drill any holes into the side of the trailer. Next day, he came out, got out his drill and started drilling a hole high up on the front side of the unit. Unfortunately, he drilled through 3 Romex wires, all hot, and crossed 2 separate circuits, sending 240 volts through the whole electrical system. As a result, this burned out the wall heater, the power inverter that converts 120 volts to 12 volts to run the motors for the pop-outs, and burned out most of the fuses. A local RV repair place has said that they would need to pull off the siding in order to inspect the wiring for melted insulation, and they estimated the cost of the repairs at $12,000, which exceeds the value of the 5th wheel. The 5th wheel cannot be lived in its present condition, so the owner and his wife had to move out and find other housing at a much greater cost. It has been 18 months now, and the only response I've had from Dish was that they turned me over to a collection agency for the last $45 that I owe them for buying out the contract. So first, they destroyed my trailer and now they want to destroy my credit! It's amazing that these people can put a satellite into orbit and broadcast tv to a zillion people, but they're not smart enough to know even the most basic principles of customer service! This is inexcuseable! If they dont get off their butts soon, they're going to get sued. Dish is a pathetic company. Dont use their service. Find another company that understands customer service.

Great installer, Noah Great support, Maleshia…read moreGreat signal Great Pricing Best experience with the set up and arrival time for installation.

Very happy with all aspects of Mile High Network since making the change from a well known, yet…read moreconsistently unreliable provider. Grateful for their professional, helpful, friendly customer service department and tech support/installation team. So glad we made the switch! As a bonus, we got to meet Jackie today at the Dewey-Humboldt event in town.

HORRIBLE!!! Called and setup installation of Starlink at which time they charged me $399.99 and…read moresaid Installer would be calling to setup best day and time. Never got a call from Installer so after a week contacted Copper State and let them know I had hired an installer and to refund the amount of $399.99 as they did not provide any service, left voicemail and email with no response. A week later another msg and email that they said they would start refund process. This was in June 28th when charge it is now August 10th and never been refunded a dime. This company takes your money and you never see or hear from them again. Would NOT do Business with a company that takes customers hard earned money and provides nothing, that is stealing from people!