They came out, gave me a quote, later qe agreed to an install date, they called two minutes before…read moreto say they weren't able to come...Said they would call back to reschedule, they never did. Never responded to any call or request. Perhaps they're out of business now, that why?

Here's a company that has everything you need and want in the line of insulation…read more First off, they were on schedule. In fact, the owner of the company actually showed up separately as well . To have top personnel come out on the job, is absolutely a plus. Second, I watched and asked questions in the beginning- they were not at all annoyed but in fact answered everything I had to ask. They were very polite. Lastly, after they were done, the cleanup was as if you never knew they were there. GS insul cleaned up every step of the way. None of my bushes that were in front of the house were damaged. They were careful and respectful every step of the way. They also did my attic and my crawl space. I am ready for winter ( and summer as well ) no more winter drafts. I cannot emphasize how pleased I am with the service and outcome of this rather large project. I wholeheartedly believe that you won't be disappointed in the results of using this company.

Town insulation sealed our attic, moved our access location, replaced two bathroom fans and did…read moreloose fill insulation, and added baffles to fix ventilation issues immediately after a new roof was put on. Nick was super helpful and knowledgeable! He ensured the job was done right and well. We would have them back in a second if needed for other areas of our home.

Terrible. Eric King came out and took my information in December for EmpowerNY. Never returned my…read morephone calls. The office was unhelpful. Finally I called NYSERDA today and found out my application was never submitted! I called the office and the woman who answered the phone was completely blase about the whole thing. They wasted my time and my money. I really needed insulation THIS winter, not next winter! Had I known they dropped the ball I could have gotten another contractor.

I had my home insulated in April 2023. The process was very easy. A very knowledgeable salesman…read morecame to our home, looked over everything and explained in detail what we needed. We had our attic and walls insulated with cellulose. The basement bandjoist was spray foamed. Since then we noticed a substantial difference in the cost of heating and cooling our home. We no longer have to crank the heat or ac. No more icicles, which caused so many problems in our driveway. We are so happy with the work! From the salesmen, installers and office staff they were all so kind and helpful. They arrived on time, explained what would be done and cleaned when they left. I highly recommend having them insulate your homes. We had a great experience. Also no icicles this winter

Upon requesting quotes from various vendors to insulate out attic, this vendor was not only the…read morelowest quote, but they scheduled us within 2 weeks. On the scheduled day, they came in, did their job quick, cleaned up, and left. If you are only needing insulation work done, I'd highly recommend them. They also sell insulation supplies at a discount if you want to do the work yourself.

After having a bad experience with another insulation contractor (kept canceling for 3 weeks), we…read morecalled Superior for a quote. They came for a quote within 2 days, explained the areas that needed to get done and suggested a little bit more to keep more of the heat in. We quoted spray foam for all our attic. The quote took about 5 minute of writing up on their truck on the spot. With an additional 25% more area than the first quote they still came in $$ under the first quote. Knowing that our house is half insulated at the time (old insulation had to be removed for another project) and that it's gonna be cold they scheduled the install for the NEXT DAY. They came as scheduled, executed exactly what they said they would, cleaned up everything, stayed on budget, and even offered to move some old furniture out the the curb. I would highly recommend them! Straight forward and great work!

Had an estimate done by this company back in mid March. My husband took care of things while I was…read moreresting due to the fact that I was 9 months pregnant at the time. The woman who came to do the estimate refused several times with my husband on taking her shoes off in our house. Literally, she was standing in my hallway putting up a fight on taking off her shoes. You have no rights making up your own rules in our house!!!!!!! Should have kicked her out right then and there but definitely would not do business with this company because of her rude behavior.

The customer service with this company is nonexistent. I've been a customer with this company for…read moreover 13 years, however that doesn't matter to them. Having an established appointment scheduled at least a week and a half in advance and on the day of the appointment there was no call and no show by the technicians. I was told two technicians were needed to complete the work on my AC unit when my appointment was scheduled (which they installed) and the day of the appointment they were scheduled to arrive between 12-3. I called the company around 1:30 because the technicians were not present and they did not call. The company confirmed I was still on the schedule and the technicians were backed up from the morning. No technicians showed up and no one from the company, not the technicians or the office staff called to offer an explanation. When I called the office at 3:45 ( which was after the 12-3 time frame) to tell them I had to reschedule as I had other appointments I was told I would receive a phone call back by the end of the day to reschedule. No phone call from the company to reschedule. As a customer I should not have had to call the company at 3:45pm to request to be rescheduled as they should have shown up or called me as a courtesy to reschedule. The company's blatant disregard for their customers should cause pause for someone to purchase any products from them as they are not reliable. Customers who are spending their money regardless of the amount should be treated with respect and should at least have a phone call if the company was unable to make the scheduled appointment but to ignore a customer as if they do not matter is where the concern is. No customer should be subjected to mistreatment from a company especially a company who prides themselves on being in the area for 50 years and have to worry about the reliability of their customer service/repairs on their products. I would not recommend this company to anyone as their customer service is not adequate. 06/17/2020: to provide an update the company was able to correct the situation and have technicians come today (the next day). The technicians were very friendly and removed their boots when they had to walk in the house multiple times. They also offered a discount for the missed appointment the previous day. Considering the fact the company corrected the problem the next day showed how they value their customers. Thank you Capital Heating and Cooling for correcting the situation in a timely manner.

requested thermostat replacement. service rep not knowledgeable about Lennox products. When he…read moreleft my home he sat in his truck in my driveway for over one hour with truck running. He claimed he was creating my estimate. FOR ONE HOUR. Estimate was very high. I requested management call me to discuss. They never did. one week later a different Lennox service company did the job at a fraction of the price. Good bye Capital Heat after using them for 16 years.

Two gentlemen from Buffalo Energy (Gary and William) came to my home to replace a very old and…read moreoutdated electrical panel in the basement. It was a big job and took hours to complete. Smoke detectors were also replaced and brought up to code, as well as the power line on the outside of my house. Gary and William worked non stop and kept me informed on their progress and answered all my many questions. They we both very polite and easy to talk to. I was very pleased with the quality of their work. I would highly recommend them for your energy needs.

Twice they were supposed to show up at my house for the initial audit. They didn't either time. I…read morecalled the office and told the girl Anthony said he would be down to do the audit with me and go over all the Nyserda options. She said she would contact him and get back to me. That's the last I ever heard from them. Doesn't seem like a "reputable" company would want to turn away a potential customer but that speaks for itself. If you have work needing to get done soon, look elsewhere or you will be left waIting with nothing. All they offer is empty promises. Reliability factor is ZERO. NO starts at all.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Had a new motor installed in a 2 year old air conditioner. Taylor did an excellent job, he was…read morethorough, friendly, and knowledgeable. I've had an air conditioner, new furnace and hot water tank all within the last couple years and they left areas cleaner than when they arrived. Highly recommend Isaac's heating. And air conditioning.