Great service and professional workmanship. I would recommend them out to anybody! Definitely a…read morehigh quality company.

I want to start by saying that the employees who actually come out to do the work have been great…read more They have been kind, respectful, and helpful every time we've interacted with them. Unfortunately, our experience with the owner, Daniel Ryan, and manager, Randy, has been a completely different story. We were originally given an installation date in June, only to have it immediately rescheduled because of an emergency. When the next date came around, another emergency occurred and our installation was delayed again. We were eventually given another date, and after weeks of waiting, we were told toward the end of July that they were so far behind that we would have to be pushed into August. When the August installation date finally arrived, the crew showed up around 9:00 AM and initially had the work completed by approximately 12:30 PM. When my husband went outside to look over the work, he immediately noticed large black tubes bundled up on the side of our house near the compressor. We had specifically been told that the tubing would match our house and be white. My husband brought this up respectfully with the employee, who explained that hiding the line would normally cost several thousand dollars more, but because the salesman had apparently told us that this was included, they would give us a discount. We were then told that the entire installation would have to be taken down and redone. The crew stayed at our home until nearly 11:00 PM and told us they would return the following morning to finish. The next morning came, and nobody showed up. We called and spoke with Randy, who claimed that the conversation about returning the next morning never happened and told us they had no intention of coming back for another week because of their availability. At that point, the condenser and indoor units were installed but not connected to electricity, meaning we couldn't use the system at all. The following week, they finally returned, hooked everything up, and told us the installation was complete. Unfortunately, it wasn't. After running the system for only a few hours, we discovered that the unit in our bedroom was leaking water into the bedroom, down the drywall and into the wall itself. The downstairs unit was also draining water directly onto our wooden deck. The hoses are essentially just pigtailed off the back of the house. We called to ask whether these issues could be corrected. Instead of receiving help or an attempt to resolve the problem, my husband spoke with Daniel Ryan, the owner, who became extremely angry and told him, "This is fucking ridiculous. He knows what kind of customers we are and he's taking us to court, we entered a contract and he's not playing our games." My husband repeatedly tried to de-escalate the situation and explained that we were willing to talk things out -- we simply wanted the installation issues fixed. Daniel ultimately hung up the phone. We are now left with a system that technically works, but one unit cannot be used because it is leaking water into our bedroom and walls, while the other drains directly onto our deck. And according to the owner, these issues will not be fixed, and we will instead be charged for his time and energy being wasted. The most frustrating part is that we have been patient through multiple delays, emergencies, rescheduling, extremely long installation days, and having the work redone. We were never unreasonable about wanting the installation completed correctly. We simply expected the work we paid for to be done properly and for the company to stand behind it when problems arose. Again, I want to emphasize that the employees who came to our home were courteous and worked hard. Our issue is with the management and ownership, particularly the complete lack of professionalism and customer service we experienced when trying to address problems with the installation. Unfortunately, based on our experience, I cannot recommend this company.

Wow, where do I even begin. Let me start by saying I do not often give a business a review. It…read moretakes either exceptionally good service or exceptionally bad service to motivate me to take time out of my day to write up my opinion. Unfortunately this was a case of some of the worst service I have ever seen. Firstly, We scheduled an appointment with this company because our boiler had received an error code and wouldn't fire until we reset it. Even though it was currently working, we wanted to get it checked out. This company sent a technician who reviewed our error code, examined the boiler, then determined there was nothing wrong and we just needed a cleaning/tuneup. After the service, we had very good reason to believe that the actions performed were not adequate. After calling the owner, Frank, he came to take a look at the service. The owner confirmed that everything was done correctly and we were in good shape. In addition to confirming the service was done correctly, Frank was extremely unprofessional to my fiancé who was questioning the service provided and how much Frank was charging us for said service. We settled on paying for half of the service, despite our better judgement. In less than two weeks our boiler stopped firing with the same error code, except this time it would not turn back on and our suspicions about Energy Saving Solutions were confirmed. We found a new service company (Vantage) who found the actual issue and repaired the boiler. This company (unprompted by us) said that it looked like the previous service technician that was was at our house didn't do anything. They then provided a complimentary cleaning and tune up because our boiler was still in need of that even after Energy Saving Solutions "serviced" us. Save yourself the trouble, don't waste your time/money/effort being swindled by this company. Find a reputable company with a history of good reviews like we did and skip the headache!

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I had my boiler serviced by another company and within 2 weeks when it wasn't working properly…read morethey came out and wanted to sell me a new unit rather than fix it issue. I reach out to Home Comfort and they sent Landon out to take a look at it. He was very thorough and double checked the internal components and then the went above and beyond to check all of the lines and each radiator in each room to ensure that everyone was functioning properly. This manner of professionalism was above and beyond what i had expected. Thank you to Home Comfort and Landon for doing a great job!

The service was done in decent time. The team that was at my home where genuine and courteous to…read morethe fact I have dogs. I recommend their services to anyone who are looking for energy savings and services.

Back in 23 C&R Housing Came and blew in insulation in my house in December After we started getting…read moresick Coughing Couldn't breathe Sinex problems To the point I had to go to the doctor numerous times After a couple of months I could turn the furnace off And we started feeling better I Keep calling C&R all this time with no answer At all. So I called Zenner & Ritter In Buffalo to clean my duct work They found out that C&R Housing blew insulation in the cold air return So the furnace was blowing all that dust from the insulation into my house This cost me 789.53. I finally got ahold of C&R they said they would come out and look at it But they would not reimburse me for the money I had to spend for getting the duct work done I want them to pay for it It was there fault it was done wrong I want them to clean the cold air ducts out so dust doesn't get blown through the house And reimburse me for the money I payed Zenner and Ritter Because they wouldn't get back to me .I had an appointment for C&R to come out look at the plugged and the horrible mess they left in my basement But did not show up .Or even call to say they were not coming I would not recommend this company for anything And I can't be the only one

Very unprofessional. Extremely uncoordinated. The "owners" are extremely rude. Very much lack…read morecommunication skills. I do not recommend this company for any home services.

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous