Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Great service and professional workmanship. I would recommend them out to anybody! Definitely a…read morehigh quality company.

I want to start by saying that the employees who actually come out to do the work have been great…read more They have been kind, respectful, and helpful every time we've interacted with them. Unfortunately, our experience with the owner, Daniel Ryan, and manager, Randy, has been a completely different story. We were originally given an installation date in June, only to have it immediately rescheduled because of an emergency. When the next date came around, another emergency occurred and our installation was delayed again. We were eventually given another date, and after weeks of waiting, we were told toward the end of July that they were so far behind that we would have to be pushed into August. When the August installation date finally arrived, the crew showed up around 9:00 AM and initially had the work completed by approximately 12:30 PM. When my husband went outside to look over the work, he immediately noticed large black tubes bundled up on the side of our house near the compressor. We had specifically been told that the tubing would match our house and be white. My husband brought this up respectfully with the employee, who explained that hiding the line would normally cost several thousand dollars more, but because the salesman had apparently told us that this was included, they would give us a discount. We were then told that the entire installation would have to be taken down and redone. The crew stayed at our home until nearly 11:00 PM and told us they would return the following morning to finish. The next morning came, and nobody showed up. We called and spoke with Randy, who claimed that the conversation about returning the next morning never happened and told us they had no intention of coming back for another week because of their availability. At that point, the condenser and indoor units were installed but not connected to electricity, meaning we couldn't use the system at all. The following week, they finally returned, hooked everything up, and told us the installation was complete. Unfortunately, it wasn't. After running the system for only a few hours, we discovered that the unit in our bedroom was leaking water into the bedroom, down the drywall and into the wall itself. The downstairs unit was also draining water directly onto our wooden deck. The hoses are essentially just pigtailed off the back of the house. We called to ask whether these issues could be corrected. Instead of receiving help or an attempt to resolve the problem, my husband spoke with Daniel Ryan, the owner, who became extremely angry and told him, "This is fucking ridiculous. He knows what kind of customers we are and he's taking us to court, we entered a contract and he's not playing our games." My husband repeatedly tried to de-escalate the situation and explained that we were willing to talk things out -- we simply wanted the installation issues fixed. Daniel ultimately hung up the phone. We are now left with a system that technically works, but one unit cannot be used because it is leaking water into our bedroom and walls, while the other drains directly onto our deck. And according to the owner, these issues will not be fixed, and we will instead be charged for his time and energy being wasted. The most frustrating part is that we have been patient through multiple delays, emergencies, rescheduling, extremely long installation days, and having the work redone. We were never unreasonable about wanting the installation completed correctly. We simply expected the work we paid for to be done properly and for the company to stand behind it when problems arose. Again, I want to emphasize that the employees who came to our home were courteous and worked hard. Our issue is with the management and ownership, particularly the complete lack of professionalism and customer service we experienced when trying to address problems with the installation. Unfortunately, based on our experience, I cannot recommend this company.

I had my boiler serviced by another company and within 2 weeks when it wasn't working properly…read morethey came out and wanted to sell me a new unit rather than fix it issue. I reach out to Home Comfort and they sent Landon out to take a look at it. He was very thorough and double checked the internal components and then the went above and beyond to check all of the lines and each radiator in each room to ensure that everyone was functioning properly. This manner of professionalism was above and beyond what i had expected. Thank you to Home Comfort and Landon for doing a great job!

The service was done in decent time. The team that was at my home where genuine and courteous to…read morethe fact I have dogs. I recommend their services to anyone who are looking for energy savings and services.

Back in 23 C&R Housing Came and blew in insulation in my house in December After we started getting…read moresick Coughing Couldn't breathe Sinex problems To the point I had to go to the doctor numerous times After a couple of months I could turn the furnace off And we started feeling better I Keep calling C&R all this time with no answer At all. So I called Zenner & Ritter In Buffalo to clean my duct work They found out that C&R Housing blew insulation in the cold air return So the furnace was blowing all that dust from the insulation into my house This cost me 789.53. I finally got ahold of C&R they said they would come out and look at it But they would not reimburse me for the money I had to spend for getting the duct work done I want them to pay for it It was there fault it was done wrong I want them to clean the cold air ducts out so dust doesn't get blown through the house And reimburse me for the money I payed Zenner and Ritter Because they wouldn't get back to me .I had an appointment for C&R to come out look at the plugged and the horrible mess they left in my basement But did not show up .Or even call to say they were not coming I would not recommend this company for anything And I can't be the only one

Very unprofessional. Extremely uncoordinated. The "owners" are extremely rude. Very much lack…read morecommunication skills. I do not recommend this company for any home services.

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous