We were struggling with a nasty, long-term problem: We hadn't seen the bottom of our pool in over…read more8 months. Nothing we did would clear up the water enough to see the bottom. We drained it and refilled it, but as soon as we turned our filter on, it clouded up literally within seconds. (We had just had our filter sand replace on recommendation of another vendor at $300.) Everyone we spoke to about the problem had a quick "solution" that cost another $100-$400. Each of these solutions failed. Finally we found Steve. Instead of just talking the talk and selling us repairs we didn't need, Steve actually came to look at our pool. After some very frugal experiments, Steve discovered our chlorinator wasn't working at all. He installed a new, better one for under $200. (Very slick, it has a window so we can see if there's chlorine in it.) And now our pool is crystal clear for several weeks. Great work.

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

This guy took a lot of my time and then gave excuses about why they didn't have a bid ready and…read morekept saying it was almost ready and then sent a basic and short email saying they could not do the job. This guy presents well but can't even give me the courtesy of explaining why. After I sent several follow up emails asking for an explanation, he sent another short email and then never responded again. I thought he was our guy but something is wrong when an owner of a business won't respond to an almost complete contract. Something is wrong here.

Outstanding service. Had issue with my Pentair controller dying just ahead of a deep cold snap…read more Happened Friday night. Pool company and pool cleaning company both closed for the weekend. Called 911 Pool Care on Saturday and got Chris, the owner. He was on another job but went out of his way to answer my questions, understand the issue, and talk me through a way to bypass the panel and get the pumps running. I am a capable handyman and comfortable with electrical wiring so I was able to follow his directions. I do not think any other company like this exists out there. 911 Pool Care is now on my speed dial.

John came out very fast to give us an estimate on a heater replacement after the ice-storm…read more The heater was replaced and a by-pass installed. Very professional and fast. Will definitely call again if we have pool repair needs!

I don't know how their pool cleaning is but their drivers like to pull out in front of people and…read more ​then hit their brakes I was coming from Burnet into lampasas just before the high school and one of their trucks pulled out right in front of me luckily I had enough room to get over cuz he pulled out and hit his brakes you can't pull out and hit your brakes whenever you got traffic coming to you doing 55 or 60

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Efficient diagnosing and effective problem solving. Dylon took a few minutes to get to the root…read moreproblem and then had a great solution that fixed the right problem in a timely manner and at super reasonable cost. I most definitely would recommend Balanced Blue for pool service and Dylon's problem solving.

Dylan was great. On the first cleaning and knowledgeable. Nothing but trouble after that. The guy…read morehe sent to clean after that would leve the pool with algae in the pool. When I called Dylan he said it would get better but it never did. He told me that on 2 seperate cleanings as I watched my pool get greener and greener. I think they are having growing pains, but can't live with a green pool.

I cannot say enough good things about Jay and this company. Probably one of the best service…read moreexperiences I've ever had. Communication was clear, frequent, and always helpful. 10/10 would recommend!

I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

UNRELIABLE AND POOR COMMUNICATOR. I would have given less than one star but was unable to do so. He…read morerescheduled my initial appointment 2 hours before he was to arrive. He came the next day said he would return the following day to repair the pool heater. I then had to follow up at which time he stated he had to order parts and it wouldn't be back for four more days for the repair. The day of the repair I had not heard from him so I texted at 1pm to ask when he would arrive at which point he stated he was unable to get the part due to circumstances out of his control. I requested the part numbers so that I could order the parts for him. At that time he stated that he would not give them to me and in fact no longer cared to help me. See screen shot of texts.

The kind of businesses I'm constantly looking for are local and feature an expert in their field…read morethat does excellent work at reasonable prices. Garrett fits that description perfectly. He wasn't the cheapest, but he offered the most services bundled together at a reasonable rate, was prompt, quick to reply, quick to get the work done and made himself available even after servicing our hot tub for any questions or troubleshooting. After talking with retailers, so called hot tub experts and bigger companies that all charge an arm and a leg or smaller companies with no reviews on yelp, Pflugerville Pool Co was a relief to find. I thought that all pool and hot tub owners would have to put up with being gouged by these companies because that's the nature of the business. Garrett didn't upsell, like every other company did. He wanted to make sure we found the best products at the best prices (at places like Amazon). See if he works in your area (even if you're not in Pflugerville like us) and you'll get excellent service at a reasonable price.