I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a…read morelaptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part." Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options.

Answered my questions and very professional in doing his job. I would recommend Donald to anyone…read morewho is looking for excellent service.

I needed speakers installed in my living room and he installed them without damaging the walls more…read morethan necessary. The Best Buy people that came earlier said they would be only able to install it while making holes in the wall, near the floor under every speaker and also some holes in the ceiling of the basement and they would not repair those holes. Glebe was able to much smarter without any visible damage so no repairs were needed. His charge was a lot lower than Best Buy so I tipped him well.

I don't like leaving negative reviews, it takes a lot for me to do so. Especially when it comes to…read morea small business that's been around awhile like Glebe TV. But my experience with them was bad from start to finish. After my TV suddenly stopped working, I sent Glebe TV an e-mail they have listed on their Facebook page (because their website doesn't work) asking for more information. After 2-3 days passed, I got no response. This was a sign of bad things to come, but I disregarded it as no big deal. I then called them, got the needed information, and dropped off my TV a couple days later. They charge a $95 non-refundable deposit fee to get an estimate, which can be applied later to the cost of repairing the TV. While dropping off the TV, I was told I'd get a call in "a couple days". A couple days came and went. I called 14 days later after never hearing from them. They still hadn't even tested the TV to see what was wrong with it. I'm frustrated, but continue to wait. I call back a few days later once again and no status updates. At that point I was then told a technician will call me "first thing in the morning". This call never came. Finally, after 20 days they called me first and gave me an estimate. So just to be clear, I paid $95 dollars for an estimate that took 20 days. For me, it would've cost another $200 or so to fix the TV so it made more sense to buy another TV. If I would've known it'd take 20 days to get an estimate, I would've never went to Glebe in the first place. They never apologized. I asked for some type of refund for the lengthy and expensive estimate and lack of communication on their part, but I was met with dismissive attitudes and kept getting the run-around to call back at another time. At this point, TV's have become throwaway items and in most cases it's probably more cost effective to just buy a new one. I don't recommend you take your TV to a business that can take up to 20 days to give an estimate, does not initiate contact with their customers, and is dismissive/unapologetic to it's customers. Very disappointed.

Do not buy from this store. I considered purchasing a TV but could get a better deal with Costco,…read morebut moreover the return policy is much more favorable if you have issues. I purchased an entertainment center from them with obvious defects. They tried to tell me that a "hole" in the cabinet was a natural occurrence (a knot in the wood). They offered to take the cabinet in return if I paid shipping OR I could exchange for the floor model!?!?!?! Sells reps tell you that they'll take care of you, but in the end, the "home office" is the only one with authority to make decisions about returns.

Great experience. First class help in the showroom from Kevin - who then left me alone to decide…read more Sales tax paid, delivered next day, took away my old TV for recycling ($100), set it up, showed me all the things I needed to know, answered all my questions, cleaned up and took away all the boxes, etc. Got exactly what I wanted and the anti-glare and improved color (old TV was 18 years old) make for a whole new experience! Couldn't be happier.

I ran into Target to try to find noise cancelling headphones that would block out the TV. Leilani…read moregreeted me in the tech section and offered assistance - she helped me find affordable noise cancelling headphones and was super friendly and competent. Then I learned that she was actually the AT&T rep at the Target AT&T kiosk, going out of her way to help me with a Target issue that wasn't even her area of responsibility! She then helped me with looking at options for my aging phone and better plan updates (we are on AT&T). Leilani turned a chore into a pleasant experience forme!

Clean and not too busy, grocery and shelves had a few selections that were out of stock. Outside,…read morepickup area with a tent for the folks waiting in the heat, so that's good. Inside was a Starbucks, returns upfront, and then the standard cashier spots. They had a good number of self-service stations active but full-service only had two lanes open at the time.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I came to this target on Friday to get my coworker cupcakes for her bday and a gift card. This…read moreTarget is pretty big I found some cute cupcakes and got her a Target gift card because come on everyone loves target. As I was leaving out the doors closed on my like literally closed on me. It shocked me and I was on the phone so it took me off guard. I just see a women with a Target shirt on like are you ok than people walking into the stirrup commenting so I literally power walked to my car. My head was hurting the door literally slammed on my head I need Target to check their sensors.

went in there Saturday morning before work, you couldn't get down any ailes without a cart of put…read morebacks or shipment to go out. I almost got run over twice by employees pushing carts around. when looking for a associte yo unlock a game for me I waited 10 mins for someone to unlock it for me . Customer service is horrible and lack of organization in sections is worse

Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

Unbelievably Fast and Easy online purchase of iPad Mini A17 Pro (2024) for same price as Apple,…read moreAmazon and Best Buy without the hassle! I received notification the iPad was ready for pickup well within the 2 hour window and found the pick-up to be fast and efficient. The iPad was charged, all parts present and in pristine condition. Honestly, I was surprised when Google's AI suggested this device could be located nearby at Target Reston. Still - I tried Apple, Amazon and Best Buy first - because I think of them as more reliable (?). What a waste of time - Apple's website said there was availability but I needed to go in or call first to purchase. Amazon had too many confusing listings and days to wait for delivery. Best Buy no stock nearby. Two days later I am still feeling so grateful and amazed at the smooth purchase I felt I needed to write a review of a job well-done.

Came here to return some baby clothes I got from another Target. There wasn't a line at all for the…read morereturns which is abnormal to me but a pleasant surprise. The store was clean and very organized. It had more options than my home Target. No complaints at all just loses a star for Target's stance on DEI and getting rid of its initiatives.

BIG SHOUT OUT TO RICK AND TEAM!!…read more Was headed out of town and of course the phone folks told me to "drop the router at ANY T-Mobile location" (Well...yeah. not so much. Has to be a "corporate location" as the manager kindly explained to me) HOWEVER Rick (the manager) and one of his team immediately said " Hey we can help you box it up and you can just take it to the UPS store 2 doors up from us" And they did. Bubble wrap, security tape and all! Thanks so much gang - on a tight timeline and you all really, really helped me out! Cheers! Kate

Absolutely the friendliest, most professional customer service ever received in a Cellular store…read more I arrived without an appointment to see if I could have a defective SIM card replaced in a brand new (1 day old) T-Mobile 5G Gateway. I was lucky enough to be served by Delonte' W. who quickly confirmed the issue and not only provided a new SIM card but also replaced the old one, tested it out and set up everything on the T-Mobile Life app so it would work as soon as I got home and plugged it in. I highly recommend going to this store for your T-Mobile needs and after only a few days of use of the 5G Gateway, can strongly recommend considering it for great speeds (even where I am using it in the mountains) and reliable connectivity at an excellent price.