I love how they remember me when I go in. I never feel rushed when I have questions. I got a fraud alert and it was resolved quickly.

My husband and I would like to give a shout out to Dora. Each time we visit the Branch, she has always stepped up to assist us in our Financial transactions. She is very professional and takes care of our business needs. Shout out also to the staff when we visited last Wednesday. Everyone is always friendly and acknowledges us when we enter the Branch. Great job everyone !!!!! read more

I really love the the staff at the Almaden branch. They're always professional, courteous and extremely helpful. I highly recommend PremierOne Almaden branch for all your banking needs. read more

I've been with PremierOne Credit Union for over 40 years. Starting back when it was SJMECU. Service has always been exceptional. Dora at the Almaden Branch Office is a rock star. She checks all the boxes. Professional, courteous, helpful, knowledgeable, patient, friendly...and most importantly, happy at what she does. The overall atmosphere in this branch office was upbeat and cheerful. Great job! read more

I contacted Premire1 Credit Union unfortunately as a result of vehicle repossession. I was transferred to Vanessa in collections. She was accommodating and went to make sure I had all the correct information, locations, and phone numbers needed. She said feel free to call her back if I needed anything. Outstanding customer service! read more

I had an identify theft issue that affected quite a bit of funds that were taken out of my account. Kari Brandt was able to assist me tremendously in dealing with this situation and was able to retrieve my funds. She was very caring, patient and understanding. She's an excellent employee and an outstanding representative of Premier One read more

Customer service is horrible. Bank Manager needs to be re-trained on banking. Let someone walk out the door with 17,000 because she refused to waive a $5 money order. Absolutely ridiculous but obviously the customer does not matter to her. read more

All the banking services you'll need ever need. Customer service is a huge plus. They are always there to answer all your questions.

TLDR; Great co-op CU with a nice location, good customer service, proper COVID protocols, and quick and efficient service. Easy to get cashiers checks with a fee of $5/check. This Credit Union (CU) is conveniently located right next to TJ Maxx/HomeGoods. There is plenty of parking. Another popular CU nearby closed at 4:00pm on a Thursday afternoon, so I was happy to find that PremierOne was open a little later. They are following COVID protocols. All staff were wearing masks, there was plexiglass separators at each station, and there were decals on the floor, 6 feet apart. I have an account with a CU that does not have locations in California, so I was looking for a co-op CU where I could get a cashiers check. When I was arrived, someone mentioned they would be right with me since there were a couple people ahead of me. The lady helping was very kind and professional as well. Overall, customer service was great. The process of getting cashiers checks was super quick and easy. I just had to provide my member number (for my CU), show them my drivers license, verify my last 4 of my SSN, and tell them the amount and who to write the check out to. There is a $5 fee per check which is super reasonable. I've heard of places charging $10-15. Overall, it was a great experience! read more

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Great service and customer support. Has everything I need. Very pleasant environment. Thinking of refinancing my car here.

Takes an hour to get cash what a joke don't waste your time coming here their cash machine dose not work no one trained to fix bunch of untrained people at best read more

I've been banking with PremierOne Credit Union for over 4 years, primarily due to the loan I have out on my car. I try not to make too many visits to the branch due to there being limited locations and YES I am that damn lazy. Luckily for me, my transactions can be done online. My trip out to a local branch was the best way for me to pay off my loan and close out my account. This particular bank is located in Almaden Plaza, in Building F where TJ Maxx resides. Parking was absolutely horrendous. Keep in mind that my visit just so happened to be during the lunch rush & because the holiday season is upon us.... I anticipated this. Come here mentally prepared people!! The business is very small in size and offers one ATM machine outside. Service is quicker than I expected so don't alarmed by a possible long line. Workers are courteous and extremely helpful. I'm a fan. read more

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I got a loan from this bank. I am very satisfied with their service. The banker Kat M did a great job. She was prompt in replies, knowledgable to answer any questions, and quick in co-ordinating and moving the application forward. read more

I love the service I received here. Nick was so kind and professional. Always responded quickly. I was nervous because I didn't know if I was going to be approved for my auto loan but he worked with me and did the best he could to get me my loan with low interest rates. I had amazing experience. I recommended for you to go here! Again, special thank you to Nick! Update: This is an updated review. I again want to thank Nick for making this an easy process for me and always responding so quickly. He went above and beyond to give me the best rates! Would still 10/10 recommend this credit union! read more

Kay A. was amazing to work with. She explained everything simply and accurately. She was able to work quickly on my loan process. She covered all the details clearly and was able to get me the best rate option available. I was so pleased with Kay's friendliness and professionalism. Every transaction we've done with Premier One has been pleasant, professional, and genuinely cared about us; from checking, savings, loans personal or vehicle or platinum credit cards! read more

Denise was so pleasant and super informative when I called for information regarding my account! I don't currently reside near any of the branches(+2500 miles!) and she guided me through verification of my account as well as gave me details on how I can set up bank to bank transfers. There's a reason why I've been a member for over 15yrs and it's because of really nice interactions with PremierOne(formerly SJCU) employees! read more

Normally give this branch a 4+ star review because most of the time they are quick and make a solid effort to assist customers... however, they've recently started locking their door prior to that is time listed as their "closing time" (business hours posted on front entrance). Last time I was able to make a couple minutes before their posted closing time. I hustled to the door and tried the handle at 5:58. Door was locked, they said "Sorry we're closed". I asked what time they were open until & someone responded through the glass door, "We're open from 10:00 am to 6:00 pm.".. l looked at my phone and showed the employee that it was still 5:59, then told her I just needed to make one quick deposit. "Sorry," she snubbed "Star One Credit Union is only a block away..." Haven't been back since. read more

To begin this I would just like to point out that I have been with this bank for about 8 months now and they been super helpful. I was referred by my brother and to ask for Daniel Valentin the Branch manager. Daniel Valentin has helped me out so much with car loans and take out my first Credit Card at 20 years old. I've seen my credit grow and every time I go I'm welcomed by the staff. I would also love to say an employee named Dora is very helpful and helped me get another loan recently. She made calls and got me approved to a bigger loan and get my dream vehicle. I've been helped by her so much within 3 days of my applying for my second auto loan. AMAZING CREDIT UNION AND VERY HELPFUL ONE OF THE BEST PLACES AND BANKS TO GO!!!. read more

I went in to get a new debit and credit card as I had lost mine and I met the best teller I've ever had at this location. Horatio was so friendly, knowledgeable, and was able to have me in and out in jif! He is very customer oriented, so much so that he was kind enough to show me how to transfer funds from my other bank into my Premier One account. I appreciated his attention to detail and his professionalism. I will be back because of him for sure! read more

Website and online services are 20 years out of date. No 24hr help nor online chat help for minor issues. Staff is condescending and unhelpful. Absolutely worst experience ever. I rather a proper back charge me for everything rather than deal with a backward institution like this read more

To those interested in the most excellent financial services, may I recommend this wonderful establishment. With incredibly low rates and beyond fabulous customer service, I would look no further. I've had the pleasure of doing business with these fine folks for over 20 years. The name may have changed once or twice but the credibility and service have never wavered. To be honest, I've done most of my business with the most excellent financial services provider, Kay Amado. I wouldn't have reached my financial freedom without her assistance. Whenever I need help or knowledge regarding financial services, I depend on Kay. I couldn't be happier with this business, and the wonderful people who work here. read more

Words can't explain how pleased I am with this bank, I've had many banks before and none are as wonderful as PremierOne Credit Union this place is a blessing to my family and myself. I have to personally thank Cynthia Perez, Cindy Hamilton, and Monique Easley. Thanks to these three wonderful women I was able to get a car for my children and myself. read more

PremierOne Credit Union - Banks & Credit Unions Near Me - San Jose, California

Update: Janice contacted me to make it right and send me a refund. I'm updating my rating to 4/5. I wish she had been there from the start to help me sort out this situation. read more

This credit union has on multiple occasions lied to me and told me that they would get back to me by a certain time, and then stalls me until after they close for the day. Today the branch manager for the Almaden Branch said to me that they would get back to me within 5 minutes, and of course never did call me back. I do not know how they are able to stay in business. I have had 3 loans with this credit union, all paid timely, and they still treat me like dirt. read more

I had Daniel help me refinance my auto loan and was very clear on the process and super helpful

I have been a member of Premier One Credit Union for over 10 years. A must to read!!! Months previous, I had taken out a personal loan through Premier One Credit Union. Was a very easy process. I was approved and funded. Last week I had a quick conversation with Nick, Banker Loan-Officer at the Almaden Expressway San Jose branch. I was frustrated that I had been paying $344 a month for my SUV financed through the auto-dealership, for the past 2 years. Nick said that he could help me to lower my monthly payment, refinancing my auto loan through Premier One. My situation had obstacles and I doubted that my refinance would be possible. Annette-CEO and Nick really took a great interest in my situation and was able to offer a refinance lowering my monthly payment of $344 per month through the auto-dealership loan to $175 through Premier One!!!! I was speechless. Thank you many times over Annette and Nick!!! An absolute must for loans!!! read more

I am so thankful for PremierOne CU. It was my first time ever taking out a signature loan and they made my process very smooth. Monique advocated for me and made sure I was given the best possible option for my circumstances. I feel at peace knowing I am in good hands. read more

In need of financing for our home renovation, my wife and I turned to PremierOne Credit Union. Ironically, we heard about PremierOne through an acquaintance who worked at WellsFargo. I can say that the whole process literally could not have been easier. After filling out the online application, an agent (Ro) emailed me with news of our approval. Next up came the document submission process, which was simple in comparison to other times we've done such things. About 10 days after hearing of the initial approval, we signed the agreement and the financing was complete. It's worth mentioning that I came in a few weeks later to make a draw on the loan, and I was literally in and out of there in 5 minutes. Cynthia was amazing! If you're looking for renovation financing, you should really give these guys a try. read more

Too bad negative stars are not warranted. Went in to change a teen/parent acct into a checking acct, turned away because the expiration date on ID card had passed (3 days). We were told to come back with passport, which we did. After waiting 10 minutes for two of the employees to quit bickering back and forth about policies, we were turned away because they were "closed" (still 15 minutes before the posted time on door). San Jose Credit did themselves a disservice by merging with Premier. The service at this branch continues to plummet. Our banking needs are now being taken care of by Wells Fargo. I would highly recommend Edit Amir at the Almaden Branch inside Safeway... They will help you up to the last minute... And beyond if u were already in line.. And they are open Sundays. read more

I was looking to buy a SUV on an end of the Year Sale. I was looking on line and found several vehicles, I was interested in. I walked into My Credit Union (Premier One, Almaden Branch) and was immediately greeted by Branch Manager, Monique Easley. She listened to my needs, explained to me the loans, amounts and answered all of my questions. She even recommended another site to check for a vehicle, which I was able to find the perfect one, at a great price! I was pre-qualified and she made sure that everything was in order before I signed the dotted line at the Dealer! Thank you Monique and Premier One Credit Union for your caring attitude and valuable help in my purchasing my new SUV! read more

Show up 20 min before close on a Saturday for a car loan? With the seller in tow? Are you kidding me? NO PROBLEM!! My loan was processed right then and there and my seller was PAID CASH on the spot! This is why you use a credit union people! I'm a 12 year member of this CU and could not be a happier customer. Local transactions, traveling anywhere in the US, even international travel (Japan, EU, GB), I have never had a single issue connecting with my money or my customer service. Love, Love, Love! read more

Hello, I am rating this credit credit union a 5. I received such amazing customer service. I was assisted by a rep name Nick. He helped me with my auto loan, Nick was very prompt, professional and kind. I definitely recommend PremierOne cu as your primary. Thank you for your assistance Nick. Now off on my new car I go read more

Cynthia Pérez has been great, since we open our accounts with Premier one, she is been helping us with 2 car loans all ready, she is very helpful and quick to get the loans done, she retuned are calls right a way. We really recommend her, Great customer Service read more

I am a new customer, and I wanted a loan for a car for my business. Because the car was at a small specialty shop, getting the payment arranged was extra work. Nick Aguila kept working for me until he got it done, and I am really grateful. Great work! read more

Cinthya Pérez is the one that makes banking so much easier ! She helped me look for my dream car and take out a great loan! Hands down best costumer service! Im glad to call Permium One MY bank!! read more

This location is AMAZING. I had the pleasure of interacting with Daniel on a loan here. He was very kind, professional and dedicated to finding the best option for my situation. To make a long story short he and the branch manager were able to work completely around a loan and find another way to get the money I needed. After my visit here instead of paying 130$ a month I left with a 20$ monthly payment. Thank you so much Daniel! You're a life saver! read more

I walked in 15 to close on Saturday and there was only 1 teller, Celine Trapani. She was doing her best to be pleasant and acknowlege those coming in. Our line grew from 2 to 7 quickly so two other workers came out of the back. One (not sure of her name) came and quickly began taking deposit or loan payment transactions, the other seemed to just hide until the line reached the door and it was 2pm (closing time). She was sitting at a desk with Leydi or leyli rodriguez card in a holder. She was the rudest teller I have ever encountered. She looked like she just rolled out of bed and did not greet me. In an effort to hurry my transaction, i told her i needed 7 century theater tickets and 120 in cash, but was rudely interrupted. She then proceeded to ask me again what i "wanted". Counted out tickets and money and said nothing more.. No "anything else i can help you with", "have a nice day", NOTHING! I would definitley avoid this center or wait for Celine to help you if you want decent service! read more

All the associates at this branch are friendly, efficient, and approachable! Cynthia Perez worked tirelessly, and communicated with me often to keep me in the loop when helping me through the financing of my car purchase! She was so helpful and really made the entire process easy! read more

I recently applied for an auto loan. Nick Aguila helped with the entire process and was extremely helpful and communicated everything clearly. His professionalism made me feel comfortable with the process and I trusted my personal information with him. I will continue to do business with PremierOne because of Nick. read more

Still love these guys! Excellent and friendly staff! They truly work hard for you and stand by your side through thick and thin! Special shouts out to Nancy and Monique, your help and service, going the extra mile have always been much appreciated!!! read more