I couldn't be happier with the service I received on both of my visits to the Chase bank on Salvio…read moreSt, Concord!! Bella was the banker who helped me both times...we just moved here from Napa and needed to get a few things cleared up!! She was very knowledgeable, patient & successful in handling all my concerns!! Thank you, Bella! Great customer service!!

Shout out to Annette for helping make a stressful morning less stressful! I imagined going in to…read morecash a Chase check, while not being a Chase customer, was going to be a hassle. Nope. Annette explained the small fee attached to it, showed genuine care while I waited for her to go through the steps on her end , in no time at all I was out of there. Appreciate the kind and quick service!

Wow-where to start where to start. Ok, so, I never trusted banks, just as a personal preference,…read morebut when I was working I decided I'd take $100 out of each paycheck and stash it away, which was working just fine for me until the stack got a bit thick and I was told to start a savings account where NOBODY but me would have access to it whenever I needed to. Well, I deposited $4000, my life savings (I know sad but I had a very tough upbringing so to me this was a lot, esp compared to the nothing I had) into a brand new Wells Fargo savings account. I was juiced-I finally had a bank account! Well, I definitely celebrated WAY too soon, because waking up the next morning I thought I'd check my account using their "nifty" new app, and my brand new account was showing my balance was at .2 cents. I FREAKED out, got in my car and went down there. This is where it gets fun (NOT!) because after having her check and telling her what I saw, she confirmed my new account was at .2 cents. I, crying and shaking, asked her how tf that could be and she looks at me dead in the face and goes "it was a government agency that took it, and because it was the government we were not given a reason." So my $4000 just got taken from my PERSONAL account and you didn't even press for a fkn reason? Of course they didn't, shit they didn't even CALL me and let me know I got robbed, with their help! I didn't even have that account for 12 HOURS before they HAPPILY handed my life savings over to a stranger-wells Fargo didn't even have a NAME as to whom my money was given to. The teller actually had attitude with me about the whole situation too, acting like how dare I ask her about MY MONEY! That's just the first thing too. They've held my website money for DAYS upon days, making it available to me when THEY feel like it-which is usually 2-3 days late at 4 am. And if you have direct deposit through them? GOOD LUCK getting your money they hold onto it until they feel like giving it to you/depositing it into your account. They also (if you are at $0) will happily overdraw your account to get their monthly $5, when you can't even overdraw your own account, but they can they obviously need their $5 so if they overdraw your account damn right you're expected to pay that overdraft fee. Also, these idiots don't understand what customer service or courtesy is-which is actually dangerous because you don't play with people when it comes to their hard earned money. I will absolutely not be surprised when someone finally says "f this" and goes in that damn place with a not so good agenda, tbh I can't wait. So if you like to fight for your money, get treated stupidly, and robbed, I absolutely would suggest Wells Fargo. Trashiest bank ever

I went to Willow Pass WF three times in two days. Each time I had to wait in a line for 20 minutes…read morewhile one teller serviced a long line of people. Zero respect for customers who want get THEIR money out of WF apathetic hands.

Today, I went to into the office to close my account that wasn't being used at all. Since they…read moredon't have low mortgage rates we were not able to refinance with them so I want to close the account. But Wow, the front desk lady was friendly at the beginning and once she heard I want to close my account. She became mean and unfriendly. Just really shocked how fast her attitude changes And both my husband and I felt like being mentally abused.

This branch has amazingly, friendly and wonderful people. A great place to Bank. Staff are very…read moreknowledgeable and very helpful.

They only cater to the Spanish speaking community. I have received the worst service there. Twice…read moreI have been in line and was cut to cater for someone who speaks Spanish verses who was first in line. Very rudely spoken each time. Ptev written above Today, 7/19 - I come back to write another review and see I forgot to post above and AGAIN I'm mistreated. It's like they see a black face then INSTANTLY they are on defense. I'm sick and tired of discriminatory treatment from banks treating black people this way. I'm a professional women who has had an account with Bank of America in great standing for over 23years. 100s of 1000s has hit this account and the accounts monthly average should say enough to a Manager to say I'm not trying to get over or do anything fraudulent. Everyone HATES this bank because it known for naivety and mistreatment, but to close those account would cause me more of a headache due to multiple people I support and how connected this account is to their account. This branch needs a visit from their Diversity and Inclusion Officer

I've been banking at this BofA for over 15 years. Never had a problem until 2 days ago by a teller…read morenamed Aidee. She was not helpful at all. Very cold and very rude. The bank has since gone down hill for the last 2 years. A very sad place.

Every time I visit Provident Credit Union, @Rowelene Prado provides outstanding service. She is…read morealways friendly, professional, efficient, and genuinely helpful. She consistently goes above and beyond to make every banking experience smooth and pleasant. Rowelene is a true asset to the Walnut Creek branch! Highly recommended.

Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

Terrible experience. The digital or online banking is horrible. Zelle expert horrible, might as…read morewell withdraw cash & deliver it by foot to the recipient. They take a long time & don't allow Zelle until the other person receives it. Waiting for customer service, horrible. I waited two hours & then they said they will call me, & they never did 2 days later. I am closing my account & unfortunately going to big bank. Tired of these stupid mergers.

The representatives that I spoke to in the Concord branch were rude.The first representative said…read morethat he could not understand why I was calling because I have no account with them. He was right. I don't have an account with them. What I do have is this: I am a beneficiary of an account that was established by a dear friend to have Mechanic's Bank manage an account in which he named a number of close friends as beneficiaries of monies he set aside to be distributed on a yearly basis. Mechanic's Bank, of course, was and continues to be paid for this service as part of the contract. I simply asked for a copy of the form that shows the IRS that I received this taxable income. That was all I wanted, and Mechanic's Bank Concord and now the Sonoma Branches are treating this request as a bridge too far. I need the document so that I can show the IRS that this check comprises a taxable contribution.

Came here to open an account the process was fast and simple they were able to help me. I booked my…read moreappointment online and then my banker was able to help me open my account and answer all my questions.

I stopped by Citibank in Concord at night to deposit money at the ATM. The parking lot was huge and…read moreshared with CVS, which made it easy to find parking. I felt pretty safe during my visit and was able to get in and out quickly without any issues. If you need to make a quick ATM stop, this Citibank location is convenient and hassle-free.

I have been banking here for about 25 years. Been through several mergers with them. They have…read morealways provided top service.

My husband and I purchased a vehicle in 2021 and have been making the monthly payment monthly on…read moretime. They don't allow you to pay extra in principle. The first complaint is I am the signer, the is co-buyer. The credit union. Sends every coupon to my husbands name. I complained and was told it was because "He is the MALE" which is racist. Ok now , we took our van in time and time again to the dealer because of the ch vk inhibit light coming on. Long story short, lemon law. The manufacture agreed to buy it back giving us everything we paid plus, so I called to get a payoff, the principle ea month and the interest each month since July 2021 to date since last Tuesday. Each Dayi call the get the information I get a different person with a different length of time it takes to get it. I finally get the payoff good for fifteen days. I call on 9/3 ask again for the payment history of the principle and interest amount up to date. On 9/2 they say I will get it by end of the day. Nothing here. On 9/3 they say they need 24 hrs. On 9/4 the say 48hrs are needed, 9/5 it 78 hrs. Well after the lady informed me it already was sent to me. I asked were and when it was sent, she didn't know. Now I am speaking to a manager, I m informed it was not sent and it will be done by the end of the day and she will call me to be sure I got it. Nothing. This morning once again I call, was told I would get it by 2pm and he will call me to make sure. Nothing. I call again ask for a supervisor again after a long , long wait she comes on and I explain things she tell me it can be done in a few minutes. Yes it was but first the email she sent was empty, then it would not open. I make yet another call, ask again for a supervisor, wait again. Now the new supervisor says it can't be done it takes a few weeks. I said no , I have been asking for it for a week and the last supervisor already told me it's just a push of the button so I need it done. She says ok she will call be back,I say no , I will wait others have promised and haven't done what they say, so I will wait.after 2hrs and 27 minutes and hold (her checking in every 2-5 minutes) she finally says ok check your email. We open the email and you guessed it, it is not what I asked for. It took her over two hours to type each month plus the amount of the payment . I tell her that is not what I asked for. I asked each time for the broken down payment, how much was principle and how much was interest. Really , all of these people work at a bank. No wonder banks go under . Now she also said the payoff that was good til 9/17 was wrong. Boy am I frustrated. Where do these banks get these idiots. How do I trust them to get me what I need and that it Is right? No stars

The staff is amazing and so friendly , I have a great experience whenever I don't get helped by…read moreEmmy. This review is for the lady named Emmy . Every time I goto the bank she is rude and unfriendly. I try to avoid being helped by her at all costs because I always have problems with her. I ask her for change for $100 bill and she tells me she doesn't have change for me ... okay well you work at a bank ..... The last straw for me was when I walked up to her very friendly despite my other interactions with her and I said "Hi!" She looks at me and says "Yes?" With a blank stare ... I said to her again "Hi!" And she said "Yes?" Again and didn't even smile . She has no people skills and doesn't even know how to respond to someone saying "Hi" without being rude!

Richard Zamudio and Jerwin Bautista are AWESOME! This branch is my one stop shop for Banking,…read moreNotary services,and expert financial advice. Of all of my errands and tasks, banking is actually pleasant because of the welcoming environment and excellent customer service. Bravo guys! And thank you sincerely.