I opened an account here several months ago and have been extremely happy with them. Their was an issue with original promotional bonus upon opening the account, and the manager honored the committment of the bonus. The banker in one of the offices was very helpful in ordering new checks. And every time I go to the bank, the tellers are extremely friendly. The manager thanks me for my business. And they also cash my checks, even if they are somewhat above the amount in my checking account. I know Wells Fargo has been in the news recently for bad customer activity, but they have treated me very well so far. I highly recommend them. read more

MJ the manager there doesn't care about the customers nor their concerns. I'm still waiting on a call from Wells Fargo after receiving a counterfeit bill on 8/6/26 which MJ saw. They didn't run the money through the cash counter oddly on this day. read more

Wow-where to start where to start. Ok, so, I never trusted banks, just as a personal preference, but when I was working I decided I'd take $100 out of each paycheck and stash it away, which was working just fine for me until the stack got a bit thick and I was told to start a savings account where NOBODY but me would have access to it whenever I needed to. Well, I deposited $4000, my life savings (I know sad but I had a very tough upbringing so to me this was a lot, esp compared to the nothing I had) into a brand new Wells Fargo savings account. I was juiced-I finally had a bank account! Well, I definitely celebrated WAY too soon, because waking up the next morning I thought I'd check my account using their "nifty" new app, and my brand new account was showing my balance was at .2 cents. I FREAKED out, got in my car and went down there. This is where it gets fun (NOT!) because after having her check and telling her what I saw, she confirmed my new account was at .2 cents. I, crying and shaking, asked her how tf that could be and she looks at me dead in the face and goes "it was a government agency that took it, and because it was the government we were not given a reason." So my $4000 just got taken from my PERSONAL account and you didn't even press for a fkn reason? Of course they didn't, shit they didn't even CALL me and let me know I got robbed, with their help! I didn't even have that account for 12 HOURS before they HAPPILY handed my life savings over to a stranger-wells Fargo didn't even have a NAME as to whom my money was given to. The teller actually had attitude with me about the whole situation too, acting like how dare I ask her about MY MONEY! That's just the first thing too. They've held my website money for DAYS upon days, making it available to me when THEY feel like it-which is usually 2-3 days late at 4 am. And if you have direct deposit through them? GOOD LUCK getting your money they hold onto it until they feel like giving it to you/depositing it into your account. They also (if you are at $0) will happily overdraw your account to get their monthly $5, when you can't even overdraw your own account, but they can they obviously need their $5 so if they overdraw your account damn right you're expected to pay that overdraft fee. Also, these idiots don't understand what customer service or courtesy is-which is actually dangerous because you don't play with people when it comes to their hard earned money. I will absolutely not be surprised when someone finally says "f this" and goes in that damn place with a not so good agenda, tbh I can't wait. So if you like to fight for your money, get treated stupidly, and robbed, I absolutely would suggest Wells Fargo. Trashiest bank ever read more

I had an appointment at 3:30 PM with Paula, and I arrived early, expecting the meeting to start on time. To my surprise, I was informed that I needed to wait because she would "come out shortly." That "shortly" turned into 28 minutes of waiting was later told that she will show up soon and was possibly handling tasks for Something More Urgent I wonder LOL!! which somehow justified making a scheduled customer wait indefinitely. Let me be absolutely clear: This is not customer service. This is negligence. I finally left at 3:28 PM, extremely frustrated. As someone working in the corporate world myself, I understand busy schedules and high workloads. But I also understand professionalism and respecting customers' time is the most basic standard. Your team needs to be reminded that customers are not an inconvenience they are the reason the branch exists. If providing respectful and timely service is such a challenge, then perhaps some individuals should reconsider their positions and allow those who value customer relationships to take over. Extremely Disappointing Service Experience at Concord Willow Pass Branch If employees cannot balance their workload without disrespecting customers, that is a management failure read more

I went to Willow Pass WF three times in two days. Each time I had to wait in a line for 20 minutes while one teller serviced a long line of people. Zero respect for customers who want get THEIR money out of WF apathetic hands. read more

It's bad enough the bank has completely remodeled and downsized the interior...they also have downsized their employees. Waiting in line for more than 10 minutes makes me want to change banks. I've been a member for over 12 years and I'm seriously considering the change...just like they have changed! read more

Veronica was beyond wonderful today in so many ways she was very helpful she stood out with excellent customer service and a welcoming smile Bank of America is lucky to have such amazing employees that go out of the way to make you feel like a valued customer I have been with BOA 28 yearsI will always recommend them to everyone I know keep up the good work Liz Gonzales 1/8/24 read more

I am so tried and over Wells Fargo. It's so sad that the customer service is not there anymore. Before when opening accounts was part of their production status and incentives they would open a account for you right away. I have been to three different Wells Fargo's five different times to open a minor savings account for my daughter three out of those five times I couldn't even get someone to come up to me to find out what I needed. One guy at the pleasant hill office just continued on with this personal conversation about the weekend when the security guard told him what I was there for. I sat there for 15 minutes and he didn't even bother to come and acknowledge me. The other two locations stated they didn't have time to do it then and didn't try to make it appointment or anything it's almost like fighting to open accounts now because they don't count as part of their sales anymore.. Stood there for a good 10-15 mins and no one even came up to ask why o was standing there read more

Absolutely redicules!! My husband and I went to speak to the banker while she was serving a client we waited patently- once she was done she came over to the seating area and asked who's next- we said we are - she said how can I help in a rush to go get her friend or family who was waiting in the line to help- We said we are here to get help with a bill payment confusion, all she did was asked us to log in and she zipped through to the teller area to help her friend!! Wow!!!!! She didn't apologize, didn't come back to check with us and left us hanging: I understand the world is short staff but hiring people as such is worst then having people like her in a influential financial place- I manage 30 people and this is the worst of its kind to be honest! It almost seems it's a family business not a banking institution- after 25 minutes we are still waiting on her to come back help us where she stopped with us. Ridiculous!!!!! I hope the manager is reading this- this is Evelyn we are talking about- she is walker though us and started helping another person who speaks her language- Awful! read more

2 bankers only for more than 15 persons! This is ridiculous! Is a big line all the way to the door! read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Concord, California

This is another Wells Fargo that always has long lines, will have two, maybe three tellers and then one guy who stands by the door and asks what you need. "I want to make a deposit." Then he points to the line, the very long line that takes up a good portion of the bank. "Right over there." "Oh, you mean that line that leads up to the tellers? I was just going to take my money and toss it in the toilet in the bathroom. Thank you for directing me to the right place, it's my first time in a bank and I would have never known where to go." What is the purpose of this idiot? Why is he not standing behind the counter helping people instead of wasting people's time telling them what they already know? Is this now Walmart where we need a greeter. I personally don't need to be greeted, I want to get in and get out. But this seems to be the thing at a lot of Wells Fargo now. I do not get it but this is the way of the world now. Here's a tip Wells Fargo: people don't want to stand in a long line. You've got a guy standing by the door wasting people's time. Put that guy behind the counter and get the line down. read more

Worst branch.. I'm a business owner downtown and this branch NEVER has enough tellers for the constant long lines that they have. When I come here im always reminded why I don't. Today there only 2 tellers and a line of at least 20 people. read more

The person who was supposed to help me was not helpful.at all. I.want to open account she kept saying it didn't make sense for me to do that and how much it costs as if I was broke or something. 2nd I needed help with exchange of foreign money she had no clue how to do it or she didn't want too. The manager told her to call foreign exchange numbers she started complaining she had to wait 30 min .she gave me the number and told me to go somewhere else .very unprofessional .yes please contact me . read more

This is the worst bank I have ever seen I don't recommend coming here at all the, reason why because every time I go to this location I see over 30 employees all just standing there and every 2 of them they are just talking about something While I am waiting this is every single time. read more

Yelpers, ATM BEWARE! I went to this Wells Fargo Bank to deposit Cash in the ATM (after hours)... Wait let me state TRIED to deposit...... - I tried to deposit $700 in cash in the ATM, but the machine read $300. - I pressed cancel to deposit to spit back my money, which did - I then tried to deposit by stacks by breaking it down by $100's. Still the ATM did not read my Bills... - There was a line of waiting customer behind me and I felt with this much cash, I decided to hit the Cancel button and leave (which I did)... NO GOOD, honey.... I later found out from my gay friends and TV news that there was a robbery at that ATM earlier in the week.... shoot... read more

Wells Fargo Bank - Bank - ATM not reliable - WHY? - Banks & Credit Unions Near Me - Concord, California

Evelyn Andrade went above and beyond in solving my banking proplems. Her smile is very visible even with mask on. She greeted and connected with me with outmost professionalism. She is very knowledgeable and friendly. Thank you Evelyn for making my Wells fargo visit a greeat experience. read more

i don't bank with Wells Farg (Thank GOD!), but I have to make frequent stops to a Wells Fargo bank at least once a month, and this is the closest to me. The bank is rather HUGE, with tons of windows and full staff, yet, there's always a huge line no matter what day of the week, or the time of the day. This place always to seem busy with an average wait time of about 20 min. The one think that truly irks me about this location is Parking. The lot is for sure way too small for the kind of traffic this place gets, and therefore, you can circle the parking lot several times, and waist even more time looking for a spot. As for customer service, I feel like the tellers really try, but maybe there's an issue with the managers or the management style, as most people don't seem to be happy there :(. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Concord, California

Ditto the other poor reviews..ALWAYS a very long line. Was in line this morning behind a bunch of people..2 tellers out of a possible 10 stalls working. One teller finished with a woman and put his closed sign up..so now we have one teller! I find it insulting that a multi billion dollar banking operation runs this branch like this..just close this location already! read more

I can't believe I'm making a review on a bank, but I felt the need to talk about my great experience with this Wells Fargo. I had to make some changes in person with my bank account and scheduled an appointment (which some people fail to do and get angry when the bank can't accomodate them). The teller, Steve Stewart, was very amiable and patient with my many questions. If you are looking to open a bank account, I definitely recommend coming here because the customer service is just top notch! read more

Oh my god , the manger is soooo rude and bad attitude! I had an appointment with one banker , and I waited for 20minutes ! But they gave me the wrong and didn't help me to solve my problem.... read more

Slow as sh!t, been in line 20 minutes started at the front door with a line all the way back. Some employee was asking people what they needed, after finishing the line told the manager that no one needed his services. She replied with it is what it. Are you kidding me! Take your business elsewhere the staff needs to be fired and the branch closed! read more

The outside ATM (the one from Concord Blvd side) doesn't work very well in depositing money. I deposited the whole amount of my money, and the machine dedicated a $-hundred of the amount until I divided the amount into two times. Be careful with this ATM! It will steals your money if your not being attention!!! read more

Service Manager, Ann Lambert, needs to learn some 'courtesy' like this ENORMOUS sign above her desk says. She had to assist/approve a check deposit into a new acct (my boyfriends) which is fine, I get it. However, walking over without ever making eye contact or acknowledging my presence in ANY way I don't!! How rude. Don't treat me like I'm a criminal or something because I'm making a measly $1000 deposit into my boyfriends acct - big deal. I picked a check up from a customer for him and ran it to the bank. What a snob. Just another reason to hate big banks and especially Wells Fargo . I love my personal little small town credit union. read more

Terrible customer service and long lines. Rude employees, who make constant mistakes. Doesn't feel like they have a/c as your sweating while in the long line. Go to a credit union instead! read more

This Wells Fargo bank is so old. I have a deposit box here and they STILL use paper system. Many times they misplace the paper and cant find it. Today I waited 30 minutes to get inside. The lady couldn't even find my paper so she just printed another one! The key to the box gets always stuck and nobody can open it. They never bother to offer me a new box. It's a joke. Bank of America has a fingerprint system where you can go in&out without needing assistance. Time to go to 20th century Wells Fargo. It's 2018! Not 1950's. read more

The worst customer service I've EVER experienced. Last September, I went into the Wells Fargo Bank location in downtown Concord to deposit a check. When I was at the teller window, Dennis Hernandez, one of the bankers, peered over the teller's shoulder and told me, "with the balances in your account, I can open a new checking account with more features." I hesitantly said yes and Dennis proceeded to open some type of premium checking account, with a money-market savings and new debit card. He assured me that he would set up the accounts in a way that would be free. Come to find out later, that was not true. Within a few months, my "premium" checking account started charging a monthly service fee. When I discovered the fee on my statement, I promptly called the Wells Fargo customer service number to find out what was going on. After speaking to a phone banker, it became apparent that Dennis set up the accounts incorrectly. Long story short, the accounts were not linked correctly which was causing the account to charge a $15 monthly service fee. Dennis totally failed, and the telephone banker admitted it over the phone. She encouraged me to return to the branch to have my account set up corrected and the monthly service fee reversed. For the record, at this point I was not really upset. I consider myself a tolerant, easygoing guy. I wanted to give Dennis the benefit of the doubt and the opportunity to correct his error. Unfortunately, when I returned to the Wells Fargo branch Dennis was off and I ended up speaking with another banker, Gabriella McNally, about the issue. Believe it or not, Gabriella was worse than Dennis... much worse. Within seconds of looking at my account she acknowledged the error, but said there was nothing she could do about the monthly service fee, but could link the accounts correctly to avoid future fees. I asked her why I would be responsible for a bank error? Gabriella had no answer. After a few moments of awkward silence, she decided that all of the sudden she might be able to have a manager reverse the fee. She assured me that the fee would be reversed the next business day. That never happened. Over the next few weeks, I sent Gabriella multiple emails and voice mails with absolutely no response. Eventually, I got a hold of her over the phone. She promised me a second time she would have a manager reverse the fee. Guess what? That never happened either. In the end, I had to physically return to the bank and have an assistant manager reverse the fee right in front of me. To me, it wasn't the $15 that I was so upset about, it was the lack of accountability and inexcusable level of customer service. DO NOT EVER BANK AT THIS WELLS FARGO! There are many other banks in the area that treat you like a human being rather than another account number. read more

First of all. Horrible customer service.. Secondly , the old chairs in the little cubicle offices are gross. I had to sit in a chair that had vivid period stains on it. You guys are a bank and should at the least afford to have cleaning services. Or buy new chairs every once in a while. And don't get Me started on this hold you have till midnight with my monthly pay check. Thanks for screwing up my families weekend by withholding my hrs worked for money. You guys suck! I'll be contacting BBB and other various agency's. The period stain has got to be one of the most unhygienic things I've ever witnessed. Yuck! read more

This branch has absolutely the worst customer service of any branch I have used from Wells Fargo. They made me wait 20 minutes while 7 bankers stood around chatting. Then I sent a wire transfer for 5000 and the lady misspelled everything and proceeded to tell me it would go out on Tuesday. It was Friday. We proceeeded through an argument about getting it out before 2. She argued that it would not go out until Monday because of the weekend. I told her that it should go out before 2 and be fine. She said "not on Saturday".... I told her it was Friday. "Oh sorry". Then because of her typos they put a fraud alert on my account and the money got sent back a week later. What a joke. read more

My wife and I have been customers with Wells Fargo for almost 25 years. We have 3 different accounts with them. Recently we started moving our accounts into a trust. There was some paperwork that needed our signatures regarding our Wells Fargo accounts. We were told by Edina (?) of Wells Fargo that it would take about 10 - 15 minutes to go over. Okay. No problem. Except we were told that 1)we couldn't set an appointment, 2)we would have to wait in line and that may take up to two hours, 3)the notary that was supposed to be there didn't show up that day. This is how Wells Fargo treats good customers. They don't know the first thing about customer service. But I'm betting there are other financial institutions that do, indeed, provide good customer service. I'm starting my research now. Anything is better than what these Wells Fargo clowns offer. read more

The lines are huge and long understandable with the new procedures with covid. I stood in line for a long time to pay cash into a personal account which you can't do now a days. I didn't know that. I went back to get a check stood in a long line and I was the one before security shut the door. As I inching my way to the front of the line few and fewer tellers were working as they walked away or Mary Abutin excused them/ the branch manager I assume ? I get to the teller Yanet and she is super sweet. I tell her I was already frustrated with the long waits and of course the account number I had on my lease agreement wasn't correct. Mary comes over and is rude and confrontational. I ask her why the bank won't accept the money so I can tell my landlord who is on the phone with me while I try to explain what is happening. Mary snaps at me that she can't tell me anything and walks away. I thought good because if she comes back she is just making the situation esculate with her rude abrupt lack of customer service BUT she walks back and butts into the conversation as I'm giving Yanet a different account number. She leans over again to say just like she can't tell my personal business she can't say anything further. Yanet profusely apologizes and I swear could give lessons to Mary and the team how to desculate situations and be the face of customer service. I thanked Yanet for her kindness and patience. Mary Abutin is the leader of the 2 star performance of this location. read more

My wife and I purchased our first home and Karan was very helpful in providing personal and cashiers checks. Friendly, knowledgeable, and professional staff at a convenient location. read more

I needed assistance with a loan and Edina helped me a lot with her great service. She made me feel very comfortable along with branch manager Eugene. Will definitely recommend this branch to friends and family. read more

The teller Susan help me out greatly with all my banking needs. I'll be definitely coming back because of her! Keep up the good work!! Ps thank you for the starburst!!! read more

I can't believe they took away the Merchant line. There is no reason to wait 30 minutes to drop off cash. 2 stars due to SUSAN is amazing. read more

Wells Fargo Bank - On 30 people in front of me. - Banks & Credit Unions Near Me - Concord, California

I was waiting for someone to help me and 3 people standing around talking finally someone said she'd get someone to help me there was three people standing around talking then when they asked one of the employees to help she said no I'm taking a break in a few minutes why the other 3 couldn't help???i will differently close my account. read more

I came here last week because I had left my debit card inside an ATM and I needed a temporary card. After waiting they said that their systems were down to re-issue a temporary card so they asked if I could come back the next day, they were nice about it but it sucks since it's inconvenient to not have a temp card. Anyway, came back the next day and finally their systems were working and I was able to get my card. read more

This review is WELL overdue - Edlina Alibegic helped my husband and I with his debit cards about a month or so ago. For some reason, we could only use them at ATMs but not for actual purchases. She did an AMAZING job of helping us quickly and providing genuine service. She was kind, thorough and patient with us. Her customer service was genuine and she has a great spirit! read more

No way! I needed foreign currency and Wells Fargo's website referred me to this branch. I ordered it and NEVER heard from them! They don't answer their phone either, so I went in. They can't even answer the question: Where is my money? and they have certain tellers that handle the foreign currency that are NOT there during regular business hours. If you just need an atm, this branch is fine but If you need any type of service, go to Contra Costa, it's a completely different experience. They will do whatever it takes and whatever you need and with a smile. read more

If I could give this wells location a 0 I would. This place has the WORST TERRIBLE customer service out of any Wells in the Bay Area. I spoke with a banker named lili and assistant manager Becca who were both not professional. I expected more from becca. I went in for account reversals and was under the impression I was getting them reversed entirely only lili spoke to her manager. They proceeded to lie to me over the phone. I called. She did not call as she said she would. Becca answered the phone rudely and she said she wouldn't reverse them entirely. She had the audacity to tell me at her position she couldn't reverse them entirely. I am not new to banking so those two women thought I was some dumb girl coming in gym clothes. Her branch manager is supposed to call which I doubt since he's conveniently in a meeting till 5:45. So he hasn't called me from 9am at opening till now 5. read more

CRUEL AND UNUSUAL I'm about to tell you the incredibly sad events for one man and how he was treated by Wells Fargo during it all. I was a third party to these actions and it deeply affected me. As a mobile notary, I often meet people who are truly immobile, some terminally ill. I love the opportunity to be a warm, smiling face to these people. I hold hands. I stay and talk. And I enjoy the time I get to be with them. Then I get in my car and cry. And get home and cry. And tell my husband how strong some of them are. And cry. Seeing someone who is about to die and knows it is very hard. But it creates opportunity to make me really, really appreciate my life and the people in it. I recently went to a client's home inside a mobile home park. A man perhaps around my dad's age or younger was outside. He told me his wife was unable to come out and I'd need to come inside for the notary. It was absolutely heartbreaking to see the hurt in this man about to lose his wife. My eyes welled but I put on a smile anyhow; time to be strong. Two months earlier she'd been diagnosed with terminal cancer, and it immediately caused so much damage to her body she was now extremely weak. They didn't know it would happen so fast and wanted to get their financial affairs in order so that the money in her accounts would transfer to him without probate. The husband had found general Power of Attorney forms and I notarized her signature giving him power over her finances. It obviously caused her pain and difficulty to get the 4 signatures I needed and took her a very long time; almost an hour. He called me again a few days later and said he had downloaded a form from Wells Fargo's website that needed to be notarized, authorizing him to access her account upon death and making him beneficiary. By this time his lovely wife had lost use of her right arm. She struggled to sign her name and couldn't. It was so hard to watch her - she was sweet and funny and stayed really positive as her husband comforted her. She finally made an "X", which is an acceptable mark in CA if youre unable to sign otherwise. A day later, hospice told him that this was probably the last day he'd have with his wife. Her lips had begun to turn blue. It was the last hours. He went into this WF branch with the document and they told him that this document was invalid. Since he was the power of attorney, he could not make himself the sole beneficiary to her accounts. That makes sense, but instead of clearly stating what he needed to get done, they were unhelpful. He went to an attorney's office and had a combination of the first two documents drafted. This is where WF had the opportunity to grant some compassion and be kind to a man who lives in a trailer with his dying spouse. Instead, they told him they wouldn't even review the document to determine if it was what they needed until it was notarized. That he would need to call a notary (me). Again!! And once it was notarized THEN he could bring it back and they'd tell him if it was the correct one. They would not even look at it! Let that sink in. On the day the man is possibly going to lose his wife, he has to spend her final hours not at her side, but dealing with people who treat him with no humanity. It's sickening and heart-wrenching. He should have had every possible minute with her. Two months is not enough time to say goodbye. And when time is really running out, you don't want to spend it at the bank, while she is home all alone. Alone and dying. His new attorney suggested he take it to a different branch the next day after it had been notarized. I went back to his home that night to notarize this document. I brought my husband with me because I wanted him to meet this wonderful couple. Their love for one another was overwhelming. I'm now crying again as I recall how hard it was to sit there and hear about the man's awful treatment. If you've never lost someone to cancer, then you have no idea what I'm talking about, but it takes everything from your body. This woman was full of life inside, but the sickness had completely ravaged her physical form. She told me stories as I sat by her side about the jewelry she was wearing. She said she wanted to have something pretty to look at as she passed. She was a very kind person. It was sad to see someone so young who was about to die. I am so glad I had an opportunity to meet these two. And I am so disgusted by the way they were treated at WF. Always remember that people deserve kindness and respect, and give these things freely. And avoid the people who don't, like the employees at Concord WF. read more