This review is for Alex in Sales, and Logan from finance. My dream car came on the BMW lot as a trade in from someone else in Feb 2025. I worked with Alex previously when he was at the Audi dealership and he knew I was on the market for an X3M so when he got the trade in, he texted me pictures and specs and got me in for a test drive really quickly. Alex is personable, professional, loves cars and is just overall a nice guy to do business with. We went back and forth on the price of the vehicle as well as the price of my trade in for a few days; negotiating can be stressful but Alex knew how badly I wanted that car so after going around and around a few times, we finally came to an OTD vehicle price on both the X3M as well as my trade in. Got it all signed and approved by one of the sales managers and was able to put a deposit down to hold the car for me while BMW inspected, serviced and ordered a replacement part for me. I worked with Logan when it was time to sign everything. He's the finance guy. Logan's the kind of person I'd be friends with outside of the office. Logan and Alex got me the best possible rate even after I went out and got pre-approved at other financial institutions. I was shocked at the rate they got me compared to what I was able to obtain on my own. Financing through BMW was an easy decision to make and Logan made the signing process fast and enjoyable. I don't feel like he or anyone in the sales process hid anything from me, ripped me off, made me uncomfortable in any way. He and Alex really did have my best interests at heart when getting my financing in order as well as when it came to deciding on whether to buy an extended warranty or any other add ons for the vehicle. I had to wait a few days to pick up the car because a replacement part was being shipped from Germany (gotta love Euros haha). On the day I went to pick the car up, Alex had it detailed inside and out, filled it up with a full tank, and moved it inside the showroom floor to keep it nice and clean for me until I got off work. I've bought a few cars in my life, including several Euros, and no dealership has ever presented the vehicle for pickup as well as they did here. I also want to mention that Alex went above and beyond for me with trying to get the previous owner to transfer over their DroneMobile (remote start) subscription to me. It was a pain in the a** trying to get that done and Alex really didn't need to follow up with the previous owner as many times as he did; he even went out of his way to call Safe and Sound in Anchorage, explain the situation to them, and get me in for an appointment to have the DroneMobile module replaced since the previous owner wouldn't transfer it. He didn't need to do any of that. But he did it gladly and without me even asking him to. All in all, I can really say it was a good car buying experience. The dealership itself is nice, employees are friendly (I had to bring my whole family in at one point and everyone was very helpful and accommodating, especially Alex), and I don't have any buyers regret. I don't feel like I was taken advantage of in any way, I feel like I got a fair deal on both the X3M and the trade in, and financing was a breeze. If you decide to shop here, make sure you ask for Alex. He loves what he does, he has great taste in cars and he actually cares about his customers. This is how you get returning customers. I am now waiting to get new All Seasons that he helped me buy through the dealership as well. I'll gladly be back for all my maintenance services in the future, too. read more

See all

This entire nightmare kicked off in the first week of January. My husband set an early morning appointment to get the car checked and to receive a quote for repairs. He called at the end of the day, and guess what? They hadn't even bothered to look at the car, even though it was dropped off at 8 AM! Talk about unprofessional. On the second day, we finally figured out what was wrong with the car. We paid for both the inspection and the part, and they ordered it, promising to call us once it arrived. A month later? Crickets. No one called us. We had to follow up ourselves, only to find out the part was just sitting there, and not a single person could be bothered to inform us. So we scheduled the repair. My husband went in first thing in the morning, and what do you know? The part was busted! They needed to re-order it, assuring us they would expedite the shipping and call us when it arrived. Did they do that? Of course not! We waited another month before we finally decided to take the initiative and call to schedule an appointment ourselves. Today was the day of the appointment. My husband was told to come in early so they could take care of it right away. Guess what happened? The part was backordered! No one had the decency to let us know. They scheduled it, claiming the part had arrived! This is now the third month we've been trying to get this fixed, and I'm beyond frustrated every time my husband comes home with the same disappointing news: the problem is still unresolved. This business is shockingly unprofessional and utterly unreliable. Save yourself the headache and take your business elsewhere! read more

I purchased a 2025 Mercedes-Benz CLE 53 AMG in June after finding the vehicle listed on CarGurus. Because I was purchasing the vehicle from out of state, I contacted the dealership directly and began working with Nathan in Sales. Before agreeing to purchase the vehicle, I specifically asked Nathan to perform a walk-around and identify any obvious flaws or damage. I also requested detailed photographs, including pictures of the rims, seats, and overall condition of the vehicle. Nathan provided the requested photos, and based on those photographs and his representation of the vehicle's condition, everything appeared satisfactory. I therefore proceeded with the purchase. After arranging transportation, the vehicle was delivered to me on July 25th. Immediately upon delivery, I discovered that the windshield had a significant crack extending from the bottom of the windshield toward the top. I asked the transport driver what had happened, and he informed me that the vehicle was already in that condition when they received it from the dealership. I contacted Nathan later that same day. Initially, he told me that he must have missed the damage and that once his manager returned, they would make it right. During our conversation, Nathan also stated: "I don't think we ever disclose windshield cracks or chips. Here in Alaska, it is common due to the amount of rocks they use on the roads in the winter. I normally catch those things and handle them prior to sale. This is completely on me and my mistake." Nathan asked me to give him some time to speak with his manager so the issue could be corrected. The manager he was referring to was David Billman, who was out of the country at the time. I asked whether there was another manager I could speak with and was referred to Travis Palmer. However, Travis also stated that the matter would have to wait until David returned. During that conversation, I explained that the windshield damage had never been disclosed in the online listing or at any point during the sales process. His response was essentially, "Why would we disclose it?" I found that response extremely concerning. According to the dealership's own paperwork, this vehicle underwent a 138-point Quality and Safety Inspection. A windshield crack of this size should have been readily apparent during such an inspection. At a minimum, it should have been disclosed to me before I agreed to purchase the vehicle. Given the extent of the damage, I also question how it could have been overlooked during both the inspection and the requested pre-purchase walk-around. Approximately one week later, after David returned, Nathan presented the matter to him. I was then informed that the dealership would not cover the windshield replacement. I subsequently contacted Lithia Cares, the company's corporate office, and was told that the matter would be reviewed. Their proposed resolution was that the dealership would reimburse my insurance deductible if I chose to have the windshield replaced through my own automobile insurance. I do not consider this an appropriate or ethical resolution. The windshield was damaged before the vehicle was delivered to me, and the damage existed prior to my taking possession of the vehicle. I should not be expected to submit an insurance claim for pre-existing damage that occurred before I owned or possessed the vehicle. Doing so could also potentially affect my insurance history or future premiums. More importantly, the financial responsibility for correcting a condition that existed before delivery should not be transferred from the dealership to me or my insurance carrier. Throughout this process, I have been particularly disappointed by the dismissive attitude toward what I believe is a straightforward issue. This is not simply about the cost of replacing a windshield. It is about transparency, accountability, and the representations made to a customer purchasing a vehicle remotely. I relied upon the dealership's photographs, the requested walk-around, the representations of its salesperson, and the dealership's own 138-point Quality and Safety Inspection when deciding to purchase this vehicle. Had the windshield damage been properly disclosed, I could have addressed the issue before completing the transaction or required that it be repaired as a condition of the sale. I have purchased vehicles from other out-of-state dealerships and have never experienced anything comparable to this situation. I am simply requesting a reasonable resolution: the dealership should take responsibility for the pre-existing windshield damage and cover the full cost of replacing the windshield without requiring me to submit a claim through my personal automobile insurance. I believe that is a fair and appropriate resolution given the circumstances. read more

BMW of Anchorage - Car Dealers Near Me - Anchorage, Alaska

See all

I am extremely disappointed with the service I have received from BMW of Anchorage. My vehicle has been at the dealership for over a month (nearly 35 days) for an A/C repair and an oil change. Throughout this entire process, I have received excuse after excuse instead of clear communication or a solution. I have been told that the employee assigned to my vehicle was sick, then that the employee had quit, then that no technician was available, then that the part was delayed, and later that the part had arrived but there was still no one available to complete the repair. Every time I call, I get a different explanation. I have even had to go to the dealership in person just to ask if I could get my own vehicle back because no one could tell me when it would be finished. I also asked for a loaner or rental vehicle since I have been without transportation for so long, but they were unable to provide one. What made the experience even worse was the customer service. The service advisors I dealt with were dismissive and condescending. I left feeling like my concerns were not taken seriously or treated with the respect every customer deserves. Being without my vehicle for more than a month has had a significant impact on my daily life and work. This level of service is simply unacceptable for a BMW dealership. I would appreciate it if a service manager or general manager would contact me directly to resolve this matter. At this point, I am beyond frustrated and expect accountability and a resolution. read more

I just wanted to give a shout out to BMW of Anchorage for getting me my new beautiful car. When my husband and I walked in to see what they had, I was immediately greeted by Corey our sales rep who asked me what I was looking for, what size, color, features, etc. that I wanted and eventually led me to this x5. The car was not ready for pick up on the same day since they got it cleaned up and ready for me, but Corey went above and beyond and worked with my husband to surprise me with balloons, a ribbon and a card signed by the whole BMW team with my car in the display room. It's been about 3 months now since I purchased this car and it's been amazing. I also want to give a shout out to Matt in services who is literally our go to and is always on the ball with keeping us on the loop with the service work and for taking care of my car as well as my husband's. A fantastic team at BMW and I would recommend anyone who is looking for a new car to visit Corey and the BMW team! Thank you guys! read more

BMW of Anchorage - Car Dealers Near Me - Anchorage, Alaska

I purchased a used Ford truck through Driveway.com. While all the online sites said this truck was ready to go, the out of state dealership I bought it from did not do a great job of checking it out before sending it to Alaska. Wisely, I had the truck delivered to BMW of Anchorage instead of directly to my driveway. We discovered the rear brakes were trashed and someone had damaged the EGR and broke off some of its bolts in the manifold. Despite some initial setbacks, BMW took very good care of me and got the truck fixed up, no cost to me. I've not ever bought a car this way before, but I would do it again with BMW of Anchorage in my corner. read more

We own 2 BMW's a X5 Diesel (Gets the same gas mileage as a Toyota Camry) with Twin Turbos. We've had it since 2015. We got it on sale, it was the last one they had as a close out and Curtis our sales guy made me an offer we couldn't refuse! Then later I ordered special a 2017 440i X M Performance for Judy's B-Day! We bought it at 1% BMWUSAbank financing new. Then our daughter needed a car I said let's go to Curtis at BMW. He was busy but Jennifer helped us. Having just graduated college they gave her $500 off plus I dickered a bit and got a little more off on her X1. Her 1st new car. She got 0.99% financing. Then Judy's Birthday was coming up and I knew she loved the Estoril Blue ... so I went in sat down with Curtis and said order me this for her ... 440i X M Performance in Estoril Blue. I wanted the high end performance, but she just wanted the color and a black interior! Heh, we got the 1st 440 ever shipped into Alaska. With its twin turbos what a smooth ride, control is absolutely spectacular - ask when you see me how fast I've run it up to! I'd have gotten a max ticket! WOOOOOOOOOOOO there's a reason it's called The Ultimate Driving Machine! Wife's BMW I got her in 2017 again w/Less than 1% Financing - Mercedes is at 4% -- Why? BMW all the way! read more

See all

Pretty poor dealership with the most embarrassing irresponsible service staff I've seen. The dealership has no respect for customers vehicles, unacceptable workmanship, and two faced staff. Children could run a business better than they could. Dropped a vehicle off, and it was returned to me with bumper damage, parts not even put back together fully, and could honestly leave you in an unsafe position given the types of jobs their service department is expected to carry out. When asking the service department about it, they denied responsibility. Look at others reviews here. The management even had my previous review removed trying to warn others. Just shady. There's no point in buying a vehicle from a place that won't take care of it when it needs servicing. It's truly a shame that BMW is doing some of their best work as a manufacturer, but no matter how great their cars are, I will always look down upon the owners here with pity that trust their vehicle in BMW of Anchorages hands. read more

These guys are amazing. I just purchased my 10th car from them because they are so great. They were not expensive cars either. They made mistakes but always stepped up to make things right. I can't recommend them enough, especially these people: *Corey, Mark, or Travis in sales *Logan or Robbie in Finance *Nico, Trent, and Andy in service read more

Recently purchased my vehicle from this dealership, Anthony was my salesman and did and did a fantastic job with my purchasing experience, he was very thorough in his communication and I never felt pressured to make the purchase. Definitely would recommend going to him with your vehicle purchasing needs. I will return and recommend friends to see him. read more

I enjoy driving the BMW M240i I purchased new in 2017 so the car gets 4 stars only missing 5 due to some 'quirks' in human interface. Sales would be a 5 star as Phyllis Halverson was and is great. On the down side, service is expensive but, even worse, they put their convenience ahead of customer service which is very frustrating. Example: They do not even answer their phone; you have to leave your # and they (might) call you back . . . when/if they get around to it. Of course the return call will come just when you can't deal with it so you get all the wasted time of phone tag when the whole issue could have been dealt with in a matter of minutes on the first attempted call. Over all summary: From 1 to 5 stars averages to 3 stars. read more

Have had great sales experiences here! Phyllis is awesome along with the rest of the team. If you want a high class sales experience, no crazy harassment like the other places. The service team has really stepped up their game in the last few years. They've been great to work with recently. Bruce always gets my vehicle in around my crazy schedule. read more

I repeat STOP, GO NO FURTHER, RUN! If I could rate this dealership a zero I would! The lack of communication, accountability, and competency is apparent! I sold my BMW Alpina like two weeks ago, less than seven months after I brought it from them because the customer service was atrocious! I have never experienced this level of dissatisfaction and I've been all around the world as a military member. I brought a BMW thinking "status" and my expectations were deflated with a subpar experience. I yearned for a luxury car so I started searching online and found a potential car with Porsche! I went to the Anchorage Porsche dealer last week and brought a 2021 Porsche Cayenne! Let me tell you, Porsche blows this dealership out the water across all factors. My several encounters with Porsche has being like night and day in comparison to BMW. The saying " you get what you pay for" is definitely applicable in this case so if you're are okay with the bare minimum, this BMW dealership will be a good fit for you....uncouth in its purest form. read more

BMW of Anchorage - Car Dealers Near Me - Anchorage, Alaska

Worst customer service ever. Bought the life time oil changes for a car we purchased in 2013. Made an appointment for 0730. Returns at 1530 and they still haven't changed the oil. Service reps are patronizing and rude. Clearly they want to discourage use of the lifetime oil changes. No apologies. Just blaming covid. As if. read more

The purchasing of new vehicle can be such a drag at some places; it is supposed to be a happy experience. Some dealerships just don't do it well, but BMW of Anchorage is a game changer! This was the most flawless and seamless car purchase I've ever made. Ansel, our salesperson, was one of the most knowledgeable and professional salesmen I've ever met at a car dealer. He was genuine, honest, and had great class. If it weren't for him, we would likely not have made the purchase. Jack, in the finance department, was also outstanding. A true professional who made the process seamless. The price was very reasonable, and the inventory was large. This dealer is truly one of a kind, and I would recommend them to anyone. Not to mention, The Ultimate Driving Machine truly is a great vehicle. I couldn't be happier! read more

I'd say this was probably one of the best car buying experiences I've had. Spotted a car online that I was interested in and set up a time with Jennifer Bohannon to come take a look. Turns out, my eyes were bigger than my budget so she did some homework to find me something else. Ended up trading in my Focus for a 320. The one thing I appreciated the most is that through the whole experience, Jennifer was honest and down-to-earth with her sales strategy and I felt like she truly wanted me to get into something that would work financially and make me happy. Not once did I feel like I was being overwhelmed by vultures like some other dealerships in town. Even after the deal was done, I've received a few texts from her inquiring how the car is and stresses to call her if I had any questions. I'd recommend Jennifer to anyone. (And I'd also recommend checking out the 440i Grand Coupe they have sitting in the showroom!) read more

Disrespectful. This is the word that defines BMW of Anchorage. As a service member my Chief purchased a vehicle from BMW of Anchorage. it took 30 days to deliver the car after the purchas. You ask why? Lack of communication up front and sly cunning disrespect through the whole process. Absolutely disgusted!! read more

Nico was excellent, very good at communication on what needed to be fixed, they set a deadline and got it fixed before it, even though there were other issues with the car , they fixed those too, they contacted me for the price of everything so there were no suprises. way better than any indy shopl, the car was hand washed, and inside was vacumed out as well, I will always bring my car to BMW of Anchorage . super friendly service as well. totally thinking of a new BMW now read more

***GO SEE BENSON!*** My first experience at BMW of Anchorage was more of a constant pressure of leaving a good survey. I really didn't think I'd ever get another BMW. Luckily, I was told about a new x7. After this new purchase, I'm going out of my way to write a review on google and yelp. Benson (sales associate), Mark (manager), and Jack (finance) were an amazing team to work with and they well deserve recognition. I loved their team mentality. Benson was constantly moving around checking up on the status and all of these 3 gentlemen made the closing process friendly and easy. Right when my family and I walked in, Benson was there to greet us and he knew I wasn't there to really shop around. I'm more of a "I know what I want" type of guy. Mark approached my family and I with a very welcoming tone. We sat there for a few hours and my daughter was acting up (she's 2), but the whole staff was understanding and interacted with her. This helped my wife and our newborn out while I was signing papers. Negotiations, had absolutely 0 trouble. Loved the value of my trade and loved the markdowns I was receiving. Then to end the deal, we met Jack. Benson took good care of me and even offered some good suggestions while I was in the finance department. Jack has great energy. He wasn't there to waste my time and understood that if I didn't want it, there was NO PRESSURE! Unlike my first experience. I listened to Jack's recommendations and I'm so glad I did! My wife got a chip on her window less than 20 min of driving off the lot!!! Thanks Jack for the window protection, everyone needs that in Alaska! Highly recommended. Overall, I would recommend purchasing a BMW or any vehicle when these guys are present. Your experience will be memorable in a positive way. Impressed. Thank you Benson for changing my opinion about this dealership. You might be new there, but brother you definitely got something going. read more

I kind of have a love/hate relationship with this dealership. The pros: 1. They take service reservations and have a fairly painless dropoff. 2. Have loaner cars if you ask for one, or a shuttle service. 3. Have a sweet waiting room with plenty of good coffee to placate me. 4. If you email/contact their admin group, they get back to you right away with any issues you bring up. 5. They seem to work well/quickly with my service warranty company. The cons: 1. You most likely need a loaner car, because no repair seems to be done here in a day. 2. They are usually low on loaner cars, or don't have any at all. 3. You better have the name and direct number for your service agent, because there's no obvious way to contact them through the main line. 4. Every time, days tick by and I've had to initiate contact for a status update. I'm not sure if they're super busy, but I think this is integral. I think I would have a much lower outlook on BMW of Anchorage if I didn't live nearby, or if needed a car to drive to work ... they definitely have room for improvement. read more

First time experience at BMW this week (despite getting into a Mini Cooper S Countryman) and I must say I was very pleased. What initially started out as a look-see turned into a full blown sign and drive. If you are interested in or considering a BMW or Mini, go see Jenn!! She is dually certified for both brands, knowledgable, relatable (not your typical 'salesman' types) and passionate about ensuring you have a top of the line customer service experience. I popped in unannounced a few days later and Jenn got me all set up with Mike at Mini next door for my 2nd date, because I couldn't get my comfort access sorted out. She was sure to confirm I was all taken care of despite juggling other appointments. All of the other staff I encountered were also super courteous and able to answer all my questions. Very pleased with my new Mini and excited for future visits to BMW & Mini! read more

Was interested in a specific car and went in to ask about buying it. Less than 2 hours later everything was done to my satisfaction and the car was mine. The process was super easy and I was never talked into anything I didn't want. Ansel and Mark were awesome to work with and 100% transparent. Thanks! read more

BMW of Anchorage has always done a fantastic job with myself and family. Mother, Father, Sister and myself all drive and love BMW. I have even gone as far as getting references to other reputable BMW centers in Cali and Seattle from the great sales and service staff at the Anchorage store. I, personally, have not had any negative experiences with the service department, however it is troubling to read some of the reviews posted by others. Hopefully the management is getting a handle on the problem, since BMW is top notch and I'm confident will continue to be my dealership of choice. I was pleasantly surprised with the latching anchors for childs car seat...it may be time to upgrade to a larger BMW. Only wish they would quick slacking and get me an Alpina at a descent price! read more

I recently bought a car from them and they turned out to be very two faces serious on selling a very overly priced feel car which had issues once I came to pick it up then Manager he had no idea how to fix the car but I attempted only making it worse and then a week later there is a issue with my alignment and tires and they charge me 200 bucks for it I do not recommend buying a car from them. they are the worst dealership I've ever dealt with read more

We purchased a used 2013 BMW X5 from this store. The vehicle has 65k miles(purchased with 62.5kmiles). Upon our initial interest we were told there were 2 sets of keys and that it had gone through a full inspection. Let's outline the list of issues in chronological order. 1) We were only handed one key fob instead of the mentioned 2 prior to purchase. 2) They key turned out to be a generic China made key purchased off of eBay. We only found this out after we pleaded and argued with Lithia to provide us with a new key fob. They could not program it cause someone had bypassed the computers ECU. 3) The brakes went bad rotors and pads(we were told that it had gone through there Bmw inspection process and everything that was worn had been replaced). 4) we had noticed a slight burning smell a few weeks after owning it. Brought it back in and they said they found no issues. Fast track to 2 months down the road. We shipped the vehicle to California and have a new BMW dealer/shop looking at it and have notified us the break fluid service is due and the smell is from a bad head gasket that has slowly been leaking over a long period of time. I would never recommend purchasing a vehicle from this dealership. If you can I would purchase outside of alaska. The sales team have denied any help with the issue and the service shop also told us there was no issue with the smell. This is our 3rd vehicle we have purchased from Bmw and it will be our last. Phyllis is the worse sales representative and Jack the sales manager was no better. They will tell you anything to get you in a vehicle. read more

First things first - I absolutely love my car. The only bad thing about owning a BMW in Alaska is having to work with this dealership. The nature of my dissatisfaction is very similar to the complaints noted in other reviews. The thumbnail sketch is that, with the exception of the day we walked in and bought the car, every interaction I've had with this dealership has been awful. They seem to know we have virtually no other choice for ongoing service, so they don't have to try at all once you've completed the purchase. They specialize in customer 'no' service. There is a system-wide breakdown in communication and accountability at this dealership - there is clearly no incentive for any employee, other than your individual sales person, to ensure any degree of customer satisfaction. read more

Service is total crap. They don't give updates on what's going on, and take advantage of a warning light by replacing the whole damn vehicle instead of diagnosing the actual problem. Avoid at all costs. read more

I loved the car buying experience here. They took great care of me and made sure I got the car I wanted and helped me get the deal so that I could get the car. They spent a few hours with me the night before and went the extra mile to search out the car I wanted from other dealerships. Once those didn't work out they helped me find the brand new car that ended up being mine. Once the deal was made it all went smoothly with no tricks at the end or extra costs that I've had with other previous dealerships (Chevy of South Anchorage). Love this dealership and will be back to buy another car from them in a few years. read more

Another HUGE "Thank You" to Jennifer Bohannon! Three years ago, she coordinated my first lease - a 2015 BMW 320i-xDrive. That's not news... EXCEPT I live in Las Vegas and she is in Alaska. The car was a special order/build. Shipped and delivered to Lithia dealership in Portland, OR. Flew in... went to dealer... drove out in less than an hour -- AND, it wasn't even raining! Well... Jennifer did it again! She coordinated another special order/build for me to replace the 2015 model. This time it was delivered to Monterey, CA. Drove the 2015 to Monterey and the BMW dealership... turned it in to conclude the first lease and picked up a 2018 model on a new lease. Once again, in and out in less than an hour! Why have I written this review? Because Jennifer is the 'go to' person if you are in the market for a new BMW no matter where you live! I suspect a Mini, also. AK-NV-OR-CA... I'll be back in three years for sure! Give her a call!! Thank you Jen! read more

I took my car in as it was running rough. They charged $150.00. To diagnose my car. They told me I had 1800.00 of service new ignition coils, change spark plugs and it needed a new cabin air filter and needed the oil changed and lubed. Even though my car was running on 3 cylinders. I told them no. My husband got on Amazon ordered the parts watched a few Youtube videos and for around $400.00. And a trip to a quick lube place, we fixed everything. It runs great now! I like that BMW offers a shuttle service, and they are wonderful about topping off my oil or putting windshield wiper fluid in for no charge when the lights come on. I just think their service costs are ridiculously expensive. Better to take your car to Arctic for service if you aren't mechanical. read more

If there were a zero star option that's what i would give BMW. Everyone here is nice at first to sell you the car then once you sign the papers they turn into greedy lying leeches. I told them i can only pay them my down payment when i receive my tax return and they said that's fine, that i would just write a check out to them and if i didn't receive my tax return within the next 28 days then i could call in and they would hold it longer. With tax refunds this year being delayed for certain people claiming EIC and Child tax credit, my refund is being delayed along with everyone else who claimed those credits, i called back twice to update them on what my IRS status says on their website, that its still being processed. I even emailed them proof of when i filed and what the IRS website is telling me and documents showing why this year Tax refunds are being delayed for the EIC and Child tax credit and now BMW is getting impatient and now unwilling to wait for me to get my tax refund after they said they would wait. On top of all that they cashed my check twice when they said they would wait and caused me to have bank fees and have yet to send me a check for those fees because the mistake they made twice of cashing it when they said they wouldn't. Now they want me to use a credit card that i don't have, they want me to ask my bank for a loan to pay them. Thanks BMW for lying to me and saying you would wait and after i sign the papers for the vehicle, then change your mind and turn in to greedy leeches, I'm a single mom and i told you guys the only way i could pay the down payment was with my refund. i have no extra money to pay otherwise i would've done that already. Then Travis Palmer with BMW says if they don't receive my payment they will send it to collections. I then stated that when i receive my refund i will call them to see if they've sent it to collections or not because i have no other way to pay it now, and if they've sent it to collections then i will have to pay them. Worst car dealership ever. They want me to pay them ASAP but they cant even manage to pay me my $5 for having to cancel the first check they accidentally deposited. Even Vito's Auto sale's is better, Vitos held on to my check for 6 months, and took my down payment out of my PFD and never accidentally cashed my check, in fact i had to call Vitos and remind them to deposit my check because they forgot to. So my advice is go to another dealership, BMW will trick you into getting a car and act like they are willing to work with you, but then try and squeeze money out of you even if you don't have it. So thank you BMW for adding more stress to a single mother and possibly messing up my credit if you send my balance to collections. Edit- i forgot to mention that i believe his name is Jerry with their finance department that told me that it was my problem that i didn't receive my IRS refund yet, that it wasn't their problem Of about all 6 people i've been speaking with at BMW, none of them kept their word on waiting until i got my refund, i had to talk with so many people and no one was willing to help my situation John-Finance Jerry-finance Larry-finance Phyllis- lady who sold me the car Travis Palmer-GM David BIllman-GM read more

This is the worst dealership In town. I bought tires from them. I was told that it had 2 yrs warranty. Used the tires for 1 season then there was a damage on the tire. Took it back to them and they said they will send to Pirelli. After 1 month they did not do anything. When i asked for the tire Bryan said the send the tires for scrap. They charged me for shipping but the tire did not go to where it suppose to go. They lied that my tires has below the acceptable depth but when I asked what the depth was, they couldn't give me an answer, instead yelled at me and turned his back at me. So disrespectful and dishonest. read more

Last month I brought my car in for an oil change and after it was finished I went home. I realized that the passenger side got a couple of door dings that left white marks. I called service back right away and dude said to bring it in first thing. I did and he took it in the back and buffed out the marks. When I looked at it I saw these white marks from the buffer. I was like what's that? He was like those scratches were there. I was like no they weren't. I got close and realized it was leftover wax. He was like oh yeah, and licked his thumb and wiped it off. A month later I decide to wash and wax my car and got up close and personal with that same spot. He actually did buff some scratch marks into the car! Dammit! I would complain but there are other scratches and dings that come with owning a car that it would be pointless. Thoroughly check your car over when you take it in for service, especially if you're taking it in to BMW of Anchorage. read more

Just recently went there to look at what BMW Anchorage had to offer. Initially went in thinking lease but ended up just purchasing with still a decent price. My wife and I were greeted by Kurt and he took great care of us. Took us on a test drive that consisted of going all the way down to Arctic Valley road instead of just around the block. We are happy with our service received and vehicle we purchased. read more

BMW of Anchorage - Car Dealers Near Me - Anchorage, Alaska

See all

Very pleased with my new X1 that arrived this week with all the options I ordered in November! So comfortable and quiet inside the car, and the Chestnut Bronze color is a standout! Jack Price made the sale go smoothly and had my car ready to go before I had to leave town. I really appreciated that! read more

Flooded my trunk and kept my car for a month. Service should have only taken a week. Worst service department I have ever been to. read more

See all

My salesman Ansel was great! Finance team was awesome to make a deal.

BMW of Anchorage's service department is always responsive and does a great job!

wooohoo! As good as it gets!! :) Best dealer i have ever been. Not only they will help you find your car of your dreams, they would hook you up with the best deal possible to get the most reasonable price for it. :) oh, did i mention to ask for Hoang "Lee" Le?! Yes, ask for that guy and he'll take care of the rest. --sincerely A very happy client. read more

Awesome service!! SA checked with BMW NA to see if they would cover 3 non-warranty repairs. This dealer got the repairs 90% covered ... Unreal!!! Top notch customer service and Tech maintenance. read more