We purchased a truck from Patriot Auto Sales in January. At first, Ben was friendly and helpful, and we felt confident moving forward. That changed very quickly. At the time of sale, we were upfront about known issues with the vehicle, including the airbag suspension. Ben acknowledged this and put it in the contract that the suspension, heated seats, and the 4-wheel drive auto feature would be repaired. Despite that, those repairs were never properly completed. The heated seats and 4-wheel drive auto were never fixed. Within a couple of weeks, the truck continued having problems -- including ongoing suspension issues and no heat at all while my son was commuting 40 miles each way to Anchorage in 10-degree weather. That is not acceptable or safe. We brought the truck back multiple times to the shop they directed us to. Each time, we were told it was fixed, and each time the same problems continued. By the third visit, the person handling repairs was rude, dismissive, and still did not fix the vehicle, nor did he want to! Shortly after, the engine began failing. The truck became unreliable and unsafe to drive. We brought the vehicle back again as directed, and at some point it was moved without our knowledge. We later learned it had been dropped off at a Dodge dealership, who told us they had no clear reason why it was there. We received little to no communication during this time. After the Dodge dealership evaluated the vehicle, we were informed the engine needs to be replaced, with the total cost around $14,000. It is now mid-May, and my son has been making payments on a truck he has not had in his possession for MONTHS! He also paid an additional $3,000 for an extended warranty. The warranty is covering the majority of the engine replacement, but my son is still being required to pay approximately $2,000 out of pocket. During this time, he was given a loaner vehicle that had a check engine light on from the moment he received it. He was not provided any paperwork or agreement to sign at the time he received that vehicle. That same loaner vehicle later broke down on the highway, leaving my sons stranded. We have time-stamped photos from the day he received it showing a low oil pressure warning already on. Only after that breakdown, and after he had already been using the vehicle, was he then asked to come in and sign paperwork for the loaner immediately! Following this, Patriot Auto Sales began sending emails and letters demanding immediate payment of over $12,000 for the loaner vehicle, pressuring him to settle outside of court, and now stating they intend to pursue legal action. The communication throughout this process has been unprofessional, including rude and aggressive messages. There are also serious concerns about how vehicles are being represented and sold. This dealership is currently selling a truck with severe frame damage -- and I know this because it is my son's previously totaled vehicle. We have documentation of the damage, yet it is being resold for over $20,000 without proper disclosure. We made multiple attempts to resolve this directly before posting this review. This has been ongoing since January with no resolution, despite continued payments being made. We have documentation supporting everything stated here and are continuing to document all communication. Proceed with caution. read more

AVOID THIS DEALERSHIP AT ALL COSTS I purchased a truck from this dealership and immediately experienced multiple issues. They promised to fix these problems but never followed through. After just 300 miles of ownership, the engine needed service, so I tried to use the $3,000 warranty I purchased. Instead of honoring the warranty, they insisted their shop handle the repairs. Not only were the original issues never resolved, but additional damage occurred while in their possession - including a broken display and a fresh dent on the rear bumper. When I was given a loaner car, it immediately threw a low engine oil pressure warning. When I reported this to Jeff (the owner), he dismissed it as "likely just an electrical issue" and claimed it was fine. Ben (the co-owner) gave me the same response when I called weeks later about more problems. After refusing to drive the loaner for two months due to safety concerns, they finally agreed to take it back. Upon inspection, they found coolant leaks from both the transmission and motor, which had caused significant engine damage. Two months later, Jeff threatened legal action, claiming he would sue me for damages they already knew existed when the vehicle was in their care. I've been unable to drive my truck for more than two weeks in the last six months due to their negligence and poor business practices. Save yourself the headache, money, and legal troubles by shopping anywhere else. read more

I can't say enough great things about Patriot Auto Sales! I had been to multiple dealerships, and no one could get me approved for a car. I was starting to lose hope, but then I found Patriot Auto Sales and they completely turned things around for me. Not only did they get me approved, but they also got me into a car at an amazing interest rate something I never thought possible with my situation. The team was super friendly, incredibly helpful, and they really made me feel taken care of from start to finish. They didn't treat me like just another customer they went above and beyond to make sure I left with a vehicle I loved and a payment I could actually afford. If you're struggling to get approved or just want to work with a team that genuinely cares, I highly recommend Patriot Auto Sales. They got it done when no one else could! read more

I had an excellent experience at patriot auto! From the moment I walked in, the staff was friendly, professional, and genuinely helpful. They took the time to listen to what I was looking for and answered all my questions without any pressure. The entire process from test driving to financing was smooth and efficient. All of the staff went above and beyond to make sure I was comfortable and confident in my purchase. I absolutely love my new car and would highly recommend this dealership to anyone looking for a hassle-free and honest car-buying experience. Five stars all the way! read more

My experience at Patriot Auto was nothing short of fantastic. This is our 2nd time coming here and both times the staff was friendly, knowledgeable, and truly made me feel like a valued customer. They took the time to understand what I was looking for and helped me find the perfect vehicle without any pressure or hassle. The process was quick, transparent, and straightforward from start to finish. I really appreciated how professional and helpful everyone was. If you're looking for a trustworthy dealership with great customer service, I highly recommend going here! read more

Toby Smart was real easy to work with, it was my first time purchasing a vehicle, it was green flags from the start, he didn't try to upsell me, or motivate me to go through a specific financing route, I let him know what I was looking for and he lead me to the perfect vehicle, I love it. Left me with great advice and walked me throughout the whole process, he was very clear cut, honest and helpful, I hope to return with more business in the future, a lot better than the other dealers in the are I went to. 10/10 Would recommend for 1st time buyers. read more

I had a great experience with Patriot Auto Brokers. They have a nice selection of used vehicles and the process to test drive was very easy. I was especially impressed by their service, transparency, and commitment by having the vehicle looked at in their shop and discrepancies addressed to provide peace of mind with the vehicle purchase. I looked at several used dealerships and would recommend this one above any of the others. Thanks for the help Ben and Toby! read more

Patriot Auto Sales stands head and shoulders over all other used car dealerships. If you're looking for promptness and professionalism that comes with your a great deal then I highly with utmost motivation recommend this place. Although I mainly dealt with Toby, both Ben and Toby were great to do business with. You can seeToby's 25+ years of industry experience really shine through his customer service skills. I WILL DEFINITELY BE BACK FOR MY NEXT VEHICLE BUY read more

I had a 2015 Denali 1500 it was totaled frame was completely bent low and behold it was at patriot auto sales I paid 21k for it clean title and now there asking 21k with the frame being bent I've got pics for proof this is not just a little bent either the bed litterly touches the cab I brought this to there attntion and they said it's fine no damage do not walk away from this dealer ship run away LIKE YOUR LIFE DEPENDS ON IT read more

I'm a seasonal worker and come up to Alaska every summer and buy a car from Patriot, then I bring them the car back and have them resell the car for me when I leave at the end of summer. They've always been able to resell the vehicle within a month or two. They sell great vehicles and they can be trusted ad even give me a warranty on the vehicle. They're a family-owned business with none of the high pressure sales tactics. read more

Toby sold us a 2017 Ford Explorer. We had been shopping for a while and it was really hard to find something with the stipulations the bank was giving us for a loan. Toby said that they may be able to get us a loan and sure enough, they found a bank who would give us a loan for that car. That was everything!! Super friendly staff, all of them. Made it all happen easy-peasy! Thank you Patriot Auto. You guys rock!! read more

Great experience with Patriot Auto Brokers. The team was professional, honest, and very easy to work with. Everything was explained clearly, there was no pressure, and the process was smooth from start to finish. The vehicle was exactly as described. I highly recommend Patriot Auto Brokers to anyone looking for a stress‑free car buying experience Eric k thank you Ben sand Toni read more

The people here do everything in their power to get you into the car you're looking for. They didn't give up until I got the car I was looking for at the price that makes sense. had some issues to work through with credit but they helped me through it and made sure I got taken care of. if you're buying a car, truck or anything in between I definitely recommend these guys! read more

I honestly can't say enough positive things about Patriot Auto! Ben and Toby are amazing! Their communication was top-notch. They worked tirelessly to get me the financing I needed for the exact vehicle I wanted. We will be returning someday and will refer our friends and family to this dealership. Thank you, Patriot Auto! - Dee M. read more

A good honest car dealership, got me a great car at a great price, with great financing. I had an issue after the sale, but they took care of me. I've bought two vehicles and my friends have bought like 5 more and they were all great. Ben and Jeff are awesome and I wouldn't go anywhere else. read more

I went in to buy a new SUV .ben was great .no hassle was in and out in about 30 min I was very pleased to buy a vehicle from them I would highly recommend to anyone looking for a new car,truck or SUV to stop in there and see what they have to offer..great staff and great service . read more

Allan Barnett was outstanding as a salesperson. Found a car through USAA, he text'd me back and forth about it to line up a time to see it. Made the whole process completely painless, attentive and and accommodating. Great people to work with, definitely recommend! read more

Come on down & check them out ! Toby helped us out years ago with our Cadillac Escalade ESV we still have her & now we're back again ! Toby & Ben helped us made this new purchase smooth. Went over paperwork to make sure we were on the same page ! read more

Im an operational manager and due to my title pay and credit I was told to take my fake ass account with me. I will never shop here and will tell my staff and customers to avoid this dealership. If you want to contact me you can. read more