we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

I own a Cadillac and had set an appointment at Swickard service the told me that they had over 3…read moreweeks to even diagnose my vehicle, I called BMW spoke with the service manager NICO, dropped off my vehicle and their technicians were on it,TRENT sent me a video with the issue and what to fix, they diagnosed and figured out the issue within 24 hours, I got my vehicle serviced 10 days before Swickward said they could even figure out the problem 10/5 stars BMW, CANT FORGET THE PRICE TO FIX MY VEHICLE WAS UNBEATABLE!!! Thanks to NICO AND TRENT IN BMW SERVICES I WAS TOTALLY SATISFIED DEFINITELY ASTOUNDING SERVICE BMW

This entire nightmare kicked off in the first week of January. My husband set an early morning…read moreappointment to get the car checked and to receive a quote for repairs. He called at the end of the day, and guess what? They hadn't even bothered to look at the car, even though it was dropped off at 8 AM! Talk about unprofessional. On the second day, we finally figured out what was wrong with the car. We paid for both the inspection and the part, and they ordered it, promising to call us once it arrived. A month later? Crickets. No one called us. We had to follow up ourselves, only to find out the part was just sitting there, and not a single person could be bothered to inform us. So we scheduled the repair. My husband went in first thing in the morning, and what do you know? The part was busted! They needed to re-order it, assuring us they would expedite the shipping and call us when it arrived. Did they do that? Of course not! We waited another month before we finally decided to take the initiative and call to schedule an appointment ourselves. Today was the day of the appointment. My husband was told to come in early so they could take care of it right away. Guess what happened? The part was backordered! No one had the decency to let us know. They scheduled it, claiming the part had arrived! This is now the third month we've been trying to get this fixed, and I'm beyond frustrated every time my husband comes home with the same disappointing news: the problem is still unresolved. This business is shockingly unprofessional and utterly unreliable. Save yourself the headache and take your business elsewhere!

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Issac Song came off nice when I was interested in a car until I told him the KBB value and NADA…read morevalue. His attitude came out real quick when I told him the car was 5k over priced. He said "people will buy it". Issac acted dumb when I first brought up the values, then said "oh you're right" then proceeded with a huge attitude along with his ego. Lol, good luck with that poor attitude, Issac.

I called about a appraisal and he was just flat out rude clearly doesn't want any business or money…read morewith the attitude he gives to others

I don't think anyone will ever understand the mental, emotional, and financial damage and hardship,…read moreput on me and my family, by going through this dealership. Classic manipulation tactics -- they will provide misinformation, say and do anything for a signature. Unless you bring/are someone who is trained in recognizing these dishonest business stratagems, I don't recommend going here :( so disheartening

The best used dealership I've ever been to. I didn't feel pressured at all and got a great deal…read more Their inventory is always changing so make sure you snag the car you like when you find it. I was waiting to hear back from a private company as to whether or not I was approved for an auto loan, and they held the car for me even while pre-approved people came in. Truly one of the best dealerships I've ever been to and I would recommend them to anyone!

Great family run business! We searched for over a year to find a specific type of van for our large…read morefamily. We're so pleased the bigger used car search engines directed us here last month. Jim was great to work with and love the family atmosphere. Even my partner was pleased and he's got a great eye for untrustworthy individuals. The van is just what we needed. Really appreciate all the effort they put into making sure it was mechanically sound. Highly recommend coming here for your next used vehicle. We live 4 hrs away and it was well worth the trip!

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

Marcos Henriquez is amazing service advisor, I have some issues with my Lexus and he has taken…read morecare of everything even washed my car was not expecting that at all thank you

I left a strong, five-star review soon after we purchased our 2017 Lexus RX350. The car was great…read morefor the first six years we owned it and I had no issues with Kendall's servicing of our car. However, starting in the fall of 2022 all of that changed. I doubt if I would buy another car from Kendall or another Lexus. The most significant reason we bought our Lexus initially was for all the advanced safety features. Other important reasons were the Enform app which included remote start and monitoring of the car, and that we were able to reserve a loaner car when we brought the car in for repair or service. In the fall of 2022 Lexus dropped support of the Enform app stating that this was because it was based on 3G which was no longer supported. I was able to quickly find an after market solution that was better than Enform, with a cheaper annual fee, for about $600. It would have been good of Lexus, who probably could have gotten this, or a similar solution in bulk far cheaper. I would have been glad to pay half of that cost, if Lexus would have been more accommodating and concerned about their customers. At the same time Kendall indicated they had cut back the number of loaner cars and that we could no longer make a reservation--first come first serve, which effectively makes this service useless. Soon thereafter I needed routine brake job. I was quoted $2,500, which shocked me. I got excellent, guaranteed brake job at a dealer I have a long standing relationship with for $700 less. Also, my auto dim switch was acting up. The service manager indicated they could not figure out how to fix it and would research this and get back to me. The service rep promised she would call me the next Monday. That was two years ago. I have never heard from either of them. I wrote a thoughtful, polite letter to the General Manager expressing my frustrations and asking him to consider talking to me about this. I never heard back. I wrote a second letter, a month later. This time the Service Manager called because "he was told to". He obviously didn't want to talk to me, he had nothing to add, he was not interested in listening to me and discussing the matter. It would have been better off if he had never called me. I then wrote a letter to the head of Lexus of America. I explained my problems and provided him copies of what I had sent to Kendall. Again I have heard nothing. I have subsequentially sold the car. I doubt I will ever buy a product from Kendall or Lexus again, which is too bad. We liked the car.

Floris and Nasser are so incredibly helpful. They took their time with me to get my car. They…read morereally worked with me and my budget, and their prices are very reasonable. I would deff recommend going to see them to get your next car!

Had a lil issue at first within 24 hours of purchasing a vehicle, but Floris made it right buy…read morefixing the repairs and even reimbursing our $140 out of pocket costs without any question. If you have bad credit and looking for a fair price on a used vehicle, go see these guys. They will take care of you.