This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

Today I got my first car! 2026 Toyota Corolla. Our dealer was Eddie Deleon and he was outstanding!…read moreHelped us narrow our options down to 2 cars that we really liked, a Corolla and a Prius. Went for the Corolla and i'm so excited to start driving it! He was really helpful and patient and very knowledgeable about their cars! Highly recommended Eddie purchases in the future.

I have purchased two vehicles from this dealership in the past--a Toyota 4Runner and a Lexus…read moreGX--and I have always been very impressed with the customer service provided by both the sales and service departments. My family and I have been loyal Toyota and Lexus owners for many years, and we have consistently chosen these brands because of their quality, reliability, and the positive experiences we've had in the past. Unfortunately, this experience was completely different. Several weeks ago, we began the purchase process on a 2025 Toyota 4Runner. From the very beginning, Kendall made us feel as though they were doing us a favor by selling us a $56,000 vehicle. The original sales manager repeatedly tried to sell me vehicles that I had no interest in and then told me that the specific vehicle we wanted was not available to view or test drive. When we asked if we could at least look inside it, we were told the keys were "missing." We later discovered that the vehicle had broken parts and smelled as though something had been spilled inside. When we asked if another 4Runner was available, we were told there were no other comparable vehicles, which ultimately proved to be untrue. Despite these issues, we reluctantly moved forward with the purchase of a second 4Runner that a different sales manager "found" on the lot that the first salesperson said was not available..... Today, when we called to ask when we could pick up the vehicle, we were told that the service department was "backed up because they were assisting customers who had placed deposits on vehicles." We paid for our vehicle in full with cash, yet it apparently became a lower priority once the sale was completed. Thankfully, Kumbi Jarvis and Yaz Sakar became involved at the last minute. They significantly improved what had otherwise been an extremely disappointing buying experience and demonstrated the level of professionalism and customer service we had expected from the beginning. They deserve recognition for their efforts. Unfortunately, despite having a few exceptional employees, this experience left me with the impression that Kendall is more focused on maximizing profits than on providing a quality customer experience. As longtime Toyota and Lexus loyalists who have purchased multiple vehicles from Kendall, we never expected to be treated this way. Based on this experience, I would not purchase another vehicle from Kendall, and I will likely take my future business elsewhere--even if that means looking beyond Toyota and Lexus, as Kendall has the monopoly in Alaska. Follow-up: When Kendall finally delivered the vehicle, they did a subpar job on cleaning/prepping for delivery and did not even both to give us a full tank of gas. This dealership gets a "F" for customer service.

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Issac Song came off nice when I was interested in a car until I told him the KBB value and NADA…read morevalue. His attitude came out real quick when I told him the car was 5k over priced. He said "people will buy it". Issac acted dumb when I first brought up the values, then said "oh you're right" then proceeded with a huge attitude along with his ego. Lol, good luck with that poor attitude, Issac.

we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

Sales experience was good. The service department her is terrible. Whoever doesn't the QAQC…read moreinspection when vehicles are delivered from the manufacturer is not very thorough I bought a 2025 ram with the 6.7. the block heater power cable was nowhere to be found. After three trips into the service department. They finally hooked it up. That was long enough for me to notice my DEF tank gauge was not working or reading properly. Scheduled appointment. Dropped truck. Took them 48 hrs to diagnose. They told me the part was in order and I t would be a week. My RENTAL car from the service department was free for only 5 days. They wouldn't not extend it until my truck was fixed. Called another week later. Now they are saying my part is on back order and they don't know if the part is in its way yet. The first time I was in there another guy came in there and was mad his brand new muscle car blew an tranny. The last time I was in there a woman broke down in tears saying her car had been there for 6 months. She was there because she was told her car was fixed and ready to pick up. When she got there they couldn't start it. As we speak I'm sure my truck is sitting outside in the winter with my batteries going bad in the cold. Bottom line these people are garbage, their policies are garbage, and quite frankly, I wish the place would burn to the ground.

Dropped off my truck for a scheduled tire change, and it took them 6 hours. Guy at the front was…read morenice but didn't justify $165 for a 6 hour tire change on rims and tires that I provided. Huge bummer, should have done my research beforehand.

We just purchased our 4th Subaru vehicle from Continental Subaru in Anchorage. Our adult children…read morehave purchased 3 Subaru vehicles. Yeah, I suppose you could say that our Alaskan family is very satisfied with Continental Subaru, the products they sell, and the on-going vehicle service they provide. When my daughter and I walked into Continental's showroom last month, we weren't really there to buy anything yet, just look at the newest Subaru models since both of our Subarus were over 10 years old (and still going strong!). Ricky greeted us and really listened as we climbed into the cars and critiqued each model. He was very knowledgeable about the current car models and their features, and also with older models and how they'd evolved. The pivotal moment came when I was lamenting that none of the new models we'd seen were quite what I was hoping for. That's when Ricky pulled the rabbit out of his hat and showed us the 2026 Outback Wilderness - in blue! I fell in love and took it. Several weeks later and I'm getting to know Big Blue, which is far from the "computer on wheels" that I was afraid it would be. We've learned from decades of experience with Subaru and Continental that we have a vehicle that will last a long time and a dealership that will support us.

Some years back i took my Subaru Impreza here for a recall…read more I had a scheduled appointment get a replacement part for the recalled item. The man in charge of the maintenance department was a tall skinny black man. He told me it was going to be a certain amount of time. (That morning my boss called me and told me I needed to come in earlier. He would constantly do that to me). So I asked the man at the maintenance department if my car would be available at the time they stated. He said it would be a little longer. I asked him if they could shuttle me to work and they did. The next day I picked up my vehicle. Not only was the recall issue not addressed, but my air conditioner no longer worked! That guy was so upset with me that he intentionally messed with my 2019 Impreza. I will never again give this place business.

1only because I have to. This business continues to defraud and mislead the public's and potential…read moreclients! They continually employee less than scruples employees who generate fake vehicle value reports and sell them to insurance company's! The dealerships are a part of this as well! They are affiliated with AFFORDABLE used cars in Fairbanks! It is time for ALASKANS TO RIDE THESE 2 USED CAR DEALERSHIPS OUT ON A RAIL!!

Bought a 2025 Sol Dusk and really enjoy it after 3 weekend trips. Seems true that it is very well…read morebuilt. Only issue is with the dealership, Dependable RV. Their lot is full of potholes and mud. The salesman, David, didn't seem too knowledgeable. When we picked it up, he was there and didn't realize that it didn't have a breakaway cable so I towed it around the lot with the wheels locked (I should have known better). It had a broken propane cover so they wanted me to wait for a new one

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

the service dept is the worst. I took my 2020 silverado in for service and they said my…read moreEXTENDED WARRANTY WAS DENIED, After I told them I did not want them to perform the list of things they recomended they wanted to charge me $315.00 for diagnoses. I had the truck at another mechanic and they diagnosed it for free and confirmed it was glow plug number 4. Chevy of south anchorage wanted to charge over $2000.00 for the glow plug and a list of other things that included a engine air filter for $180.00, a brake flush for $180.00 and a differential service for $550.00. that after my truck was in the service dept for a differential problem just a few months earlier. and a fule filter for $200.00. for just the glow plug replacement and some kind of ecm update they wanted to charge $1540.00. I feel like this dealer is scamming me. I would hope I am contacted by the management but I doubt they will. I just wonder if they try to scam all their customers.