I went into the dealership to look at buying an electric BMW. I was interested in the i540 model and worked w Jimmie. He gave me a quote on the new car but did not have a model for me to drive fist prior to buying. He said he'd call me as soon as one came in. I waited two weeks and never to this day have heard back from him. After two weeks I called BMW of Camarillo and Marcus immediately set me up for a test drive that week. They even gave me a much better deal and I got my BMW from them! More options on car at a much better price. Not impressed at all w the BMV sales in my town here in Santa Barbara. read more

I had my BMW towed in for maintenance a couple years ago and they misplaced my keyfob. I reached out and tried to get a hold of management for months as I didn't have a spare, but no one ever got back to me. I finally went in person and was told that "unfortunately because there was a change in management they weren't able to track down my key"..? I'm not really sure what happened and I don't think there should've been any excuses because at the end of the day I was never given a solution.. or my key fob read more

I bought a M440i this week from JP. A great experience with no pressure and I feel I paid a fair price. I will definitely buy my next car from them. Ask for JP when you go there. The finance department was also great. This is the first time I have ever bought a car where the finance department did not try to sell me anything. read more

BMW Santa Barbara - BMW M440i - Auto Repair Near Me - Santa Barbara, California

Wow. Are they trying to not sell any cars?!?! Worst experience I have ever had at a dealership! Manager needs to do some sales training!

I have had my car serviced here for both oil changes and other repairs. They are often on par or cheaper than other mechanics in town. Kirk is great to work with, super responsive and transparent. If you have a BMW I definitely recommend taking your car here. read more

They've really gotten their act back together in the service dept. We have 2 BMWs and every time in they take exceptional care of us.

Walked around inside and outside and looked at prices. No one came up to us. Never had this experience at a dealership before! Guess we'll go to Santa Maria. read more

This was the smoothest, hassle-free car purchase we have ever made. Pedro's team, Jimmy, Keegan, and Summer were great! They were highly responsive, friendly, and efficient. Our BMW X5 is beautifully made and a pleasure to drive. Thank You! read more

Santa Barbara BMW is a fantastic dealership. Keegan along with Max we're there to guide me through my purchase and at the same time respectful of my time at the dealership. After a few telephone conversations regarding this beautiful BMW I drove up to S.B. from Orange county. The entire process took less than 90 min including test drive. Santa Barbara BMW will be my go to dealership in the future. Honesty, excellent service, and no games. This is what all car dealerships should strive to be for their customers. read more

BMW Santa Barbara - My new M series 440I - Auto Repair Near Me - Santa Barbara, California

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Great experience working with the BMW side of the Santa Barbara Auto Group. Beautiful facility and friendly people. You feel like you're shopping in a boutique instead of being just one in a crowd at the LA dealerships. We're lucky to have them in our town. Another shout-out to Jimmy Trieste, who freely gives you all the time and information you need to make an informed decision. read more

Absolutely terrible. This joke of a service department will damage your car, lie, deny responsibility, mock you, disrespect you, and accuse you of dishonesty even when faced with photo evidence they are at fault. The "manager" Mr. Lemon, is the most dishonest, disrespectful, and condescending person I have ever had the misfortune of dealing with. Additionally Mike Hernandez is equally rude. It seems these people would rather blame everyone around them for issues than do one minute of work. Customer service is clearly lost on this department. From personal experience dealing with these people, you are safer taking you car to any backyard mechanic for service than this place. If you're forced to bring you cars here for service due to warranty or otherwise. I apologize in advance for the trouble they will undoubtedly cause you. Take photos of your entire car before dropping off, they will always deny damaging you car and or rims. read more

Jeffrey Knepp and the entire sales team were WONDERFUL to work with. I came in looking for an M440 convertible. Though they didn't have the right car in stock, they quickly found a perfect option at another local dealership and had it shipped the next day at the price so was looking for so that I could purchase it right away. I've bought a lot of cars through the years and have never had an easier more wonderful experience! I also service my other BMW there and have always been super happy. Thanks again Jeff! Such a pleasure working with you! read more

Experience started good. Delightful salesman. Vehicle delivered with check engine light on and missing three parts. When I complained, service manager threatened me, literally, that I didn't accept his resolution offer he would cancel the sale. Bullying and disgraceful. I emailed the owner of the dealership, but he's hiding from me. read more

Great cars, quality service from the staff there - Jimmy Trieste is A+ on the sales team. Easy to work with and discuss options and questions, no pressure at any point in the process. Great experience and happy with my new X3 m40i. read more

If you're looking for a new BMW, Jimmy Trieste is the best sales person to go to. He made the whole experience very enjoyable, and even let me test drive his own 330e because they didn't have any available at the time on their lot. The only negative experience I had at this BMW location was when I felt pressure coming from Jimmy's manager to make a decision the same day, which made me feel very uncomfortable and raised red flags for me to be cautious. Fortunately, at no point did I feel any pressure from Jimmy, who even encouraged me to take my time to compare my options and how to check for hidden fees that could be added on at the end, which I greatly appreciated. Go to Jimmy if you're looking for an honest and transparent car salesman that has a lot of integrity, and truly has the best interest of his customer in mind. read more

Great service department- Ricky ( service advisor) was very knowledgeable and followed up with a phone call to clarify my questions. Very impressive in this day of age. Thanks again Ricky for your perseverance and politeness. I would definitely recommend this dealership. read more

I've been here a few times and honestly, I feel like there are better locations. It seems like they don't happen to ever have loaner cars when I needed one and specifically requested one online. I canceled my appointment, and SB auto group called me because they thought something was wrong with the system? I call them back almost immediately and was put on hold so long, that I lost my patience and hung up. I also went back recently because I had a plastic/rubber guard pop off from the bottom of my car. Of course, every time I come here, it's never a defect issue, but due to me supposedly being careless with my car. The advisor came by and just ripped the guard, which I thought was fairly unprofessional, seeing as though he could have asked if it was okay to take it off. Not sure if this is frustrating to other customers, but I don't like seeing someone tear a piece off my car without permission, and then proceed to basically just send me on my way. I'm also aware that I'm probably younger than the average customer that walks through the doors of BMW, so part of me believes that my inquiries are not taken as seriously here. I'm giving this place 2 stars because it's a clean location, and the mechanics seem to always be extremely hard at work. Based on the countless times I've been here, I'm now considering going down south to Ventura or something. Perhaps I'll have a much better experience there. read more

I needed last minute service done on my car & had the best experience getting my service done here! Dennis helped me out from start to finish, making sure to explain all of my car's problems and priority fixes. I have never experienced such AMAZING service when getting my car fixed and will absolutely be back here in the future. Thank you so so much! read more

Always nice to deal with professionals. Makes life a little bit easier thanks guys. Great card great service.

Poor service. They have 12v batteries in stock. However, their manager gives order not to sell me one to help my i3. They care more about profits than their customers. I will not return to them again. They have lost this customer for life. read more

My experience getting a new car was awesome because of Jimmy Trieste. I came from a long distance to buy a car from BMW SB because of Jimmy. He sent me the car pictures and his best offer, so we were able to negotiate everything in advance. Jimmy patiently answered all my questions and checked all the car features I had inquiries about. I had a great offer with virtually no pressure from the sales manager. The buying process was smooth and very easy. Everything was very well organized and the steps were prescheduled due to Jimmy Trieste did all the pre-work to eliminate any extra wait time . The car was ready to go upon arrival. I was literally in and out within 90 minutes including financing (thanks to Summer from finance, you're super fast and time efficient) and buying the extra accessories (thank you Lupe from BMW parts department). Also, they have a great technical specialist Chad, who briefly explained the main car buttons before the departure to ensure the driving safety started from their parking lot, which was very helpful. Their General Manager Bill is an extremely sweet person as well as another sales manager Pedro. It was a pleasure to buy a new car from BMW Santa Barbara. Thank you BMW Santa Barbara - you and your staff are the best. My personal thank you to the wonderful sales person Jimmy Trieste who made the whole buying process enjoyable and easy. read more

I'm going to add to the many five star reviews for Jimmy Trieste, who helped me when I decided to purchase a preowned BMW. Jimmy went out of his way to make sure my experience, from beginning to end, was successful and low stress. I was driving from a distance away and he took time to provide additional information on the car, to talk and text me with answers to all of my questions, and to send lots of additional photos of the car and features that were important to me. Once I arrived, the car was immaculate and waiting for me. Jimmy had collecting my paperwork beforehand, so I was able to start driving my new car within the hour! Great experience. read more

Santa Barbara BMW over delivered on my expectations for a sales experience. I had been looking for a 2023 BMW X5 45e all over the southern California area. After two weeks, I was in contract with no less than 7 Los Angeles area dealerships and was getting extremely frustrated. From salespeople simply not responding to salespeople sending me pricing for an X3, to receiving emails from four people at one South Bay location, yet not one of them following up to answer questions or provide pricing. I finally expanded my search to Santa Barbara BMW and Jimmy Trieste immediately responded with answers to all my questions on the X5 I found on their website, provided pricing options, and negotiated my BMW lease trade all in under 24-hours. Jimmy knew it was a long drive for me to get to Santa Barbra from LA and traffic would be bad on a Saturday, so he arranged all the paperwork to be sent ahead of time electronically. When I arrived at the dealership, he had my new X5 waiting for me out front, took the keys to my BMW and already had their tech specialist waiting next to my car to set up my phone and get the technology synced. He then showed me to the finance office who was ready and waiting for me and the paperwork was finalized in under 20 minutes. All told I was in and out of BMW Santa Barbara, driving my new X5 in UNDER AN HOUR! This is 5th BWM and I have never received that kind of service. It was incredible. When I got into my new X5 there was a gift box waiting for me on the seat with goodies from BMW Santa Barbara too! Previously I purchased 3 BMWs from the same dealer and never got so much as a keychain as a thank you from them. This was my first experience at BMW Santa Barbara, but it will not be my last. I highly recommend Jimmy, he will take care of you, make the process painless and ensure you get exactly the type of service you expect from BMW. read more

Prompt, in and out quickly. Car was serviced and washed in 3 hours. As far as customer service they were cordial. I thought a little more interest could have been shown in regards to my questions. Rather then being told I can look it up on the internet. read more

I will be a repeat customer. The deal I got on my new BMW was unbeatable. Max made the whole sales process seem like he was helping me drive off in a car I picked out, rather than being sold. Chad was great at showing me how everything worked. The whole team at BMW OF SANTA BARBARA was fantastic. Can't wait to go pick out another one for my granddaughter. Very, very satisfied. They give you more than you're expecting!! read more

Jeff and Chris were great and helped make the process quick and easy. Very responsive and honest. Would highly recommend.

I bought a new X5 plug-in hybrid from the team lead Pedro and his geniuses (Matt Sanders and Ryan Palmer) last week. It was the most intelligent, fastest transaction I've gone through in buying my last 4 BMWs from three different dealers in Southern California. They are a great, honest team....with a great lease price, too. Use them! BTW, Kirk in Service has been a big help as well. read more

I worked with Jimmy Trieste to order my BMW X5e, and I highly recommend him. He provided fantastic service through the entire car buying process. He responded very quickly, kept me updated as the car was being built, estimated the arrival of the car accurately, and worked to provide us with the best possible deal on the car. I picked up my new car yesterday, and it's fantastic. The experience at the dealership was seamless and fast, and Jimmy provided flawless customer service. If you are in the market for a BMW in the Central or Southern California area, call Jimmy! read more

Came to BMW of Santa Barbara not for service but just to purchase a part for my older BMW. I didn't expect the part to be in stock and it was not. The counter person was very professional and special ordered my part for me. It arrived in 2 or maybe 3 days, well within the time frame promised. Why only 4 stars some may ask? BMW SB's price just seem a bit high. I have seen the part online for less from other vendors, but I want to keep my business local. Their prices just seem a bit higher than other online dealers. Perhaps that is what I have to pay to live and drive a BMW in Santa Barbara. read more

This review is for Jon Shafer in internet sales. I bought my 328 m-sport through Jon after a year of negotiating, planning, purchase, a trip to Germany to pick it up, and waiting for it to arrive. The European Delivery process is lengthy but a fantastic way to experience Europe and buying a new car and Jon is a master of this program in the US. He treated me with respect and low pressure throughout the process. Buying a car has never been smoother for me and I cannot recommend him too highly. read more

My BMW got a random drive train malfunction last weekend. Called in asking about a certified warranty repair and was forwarded to a voicemail number. Left a message detailing my problem and no one ever got back to me....either I was forwarded to someone who quit or they thought I wasn't worth their time read more

Came in here for a basic oil change, and quote to repair a heated seat under warranty. Kirk Richards told me to come in the afternoon and my car would be ready. I came in at 4PM and despite the call, it was not ready. He was on the phone, and acting like me being there was an inconvenience. After the service the mechanic that took a look at my broken heated seats suggested that the part was going to be a $600.00 fix. I informed Kirk that I could fix it myself, and signed the paperwork for the basic oil change. Back at home, I've come around to fixing the heated seats as I've been out of the country and the mechanic that inspected my car took off the OEM part number sticker that belongs to the circuit board. This is extremely shady as without it, one cannot find the OEM part for a brand new BMW. I will not be taking my car here after these petty games the dealership plays to retain their client base. It's unprofessional, and downright rude. Get it together BMW. My experience from both Camarillo BMW and Pacific (in Glendale) was FAR superior and more professional. I strongly suggest you buy and take your car elsewhere for service. It's the only BMW gig in town and they treat you without respect. This place has lost two purchases from my family to other dealerships - an i3 and a 4 series because of their terrible demeanor. read more

Just leased my fourth BMW.. first time from BMW of Santa Barbara. Chris Palumbo was my sales guy and he was extremely knowledgeable and helpful.. no pressure whatsoever and was super helpful with choosing the right options and not spending money on features we didn't need. When it came to the deal, he and Sales Managers Tony Rossi and Christian Hann totally came through and helped us get a car that we did not think we were going to be able to afford. Thank you guys! PS Although we had leased our previous BMW from a different dealership, we always serviced it at BMW of Santa Barbara because of the well-deserved reputation of their excellent service department. Props to Tom and Sean. read more

This review is bit overdue, but I just wanted to say we had a great experience purchasing our new vehicle from BMW Santa Barbara this past spring! Jimmy T. found us our dream car and ensured we got the best deal we could (at least in today's market) by finding us all the incentives and rebates we qualified for. Darouny made the financing process quick and smooth. Chad helped setup our vehicle and showed us the operating basics so we could effortlessly pilot it home. They made it a quick and easy experience and we spent far less time picking up the car than I thought we would. I wasn't at all impressed with my local BMW dealerships in SLO & SM (ridiculous markups over MSRP, amateur sales staff, and underwhelming knowledge of the ordering process). It was definitely worth the extra drive down to SB for us! We were so happy with their sales process, we will absolutely be making the drive down to visit their service center when the first service is due. And it's also a great excuse to visit SB and put some fun miles on the car! read more

I am thoroughly impressed with BMW Santa Barbara's customer service. I was far from home and got stranded with a major engine issue in my 228i. I walked in on a busy morning, and Ricky was welcoming and ready to help at a moment's notice. Tony got a loaner for me very quickly, and the entire process was efficient. It is this kind of service that makes me want to drive 200 miles from home to purchase my next BMW. Way to go! read more

The most unwelcome team of salespeople ever. No welcome, how are you today? No willingness to help. The cars were locked inside the showroom; I had to ask the salesperson to open the vehicle. The team was simply watching us giving us the vibe they were being inconvenienced. I expect so much more when I am spending this kind of money. I am in the market for an X5, and this particular dealer would be my last option. I lived nearby at Hope Ranch and want to support the local businesses, but not with this kind of attitude; I rather take my business elsewhere. read more

I worked with Jeff Knepp to lease a new X3 hybrid. I can honestly it was the most seamless, enjoyable car buying experience I have ever had. I live in Los Angeles, so Jeff and I negotiated the details of the lease over phone/email. Jeff was straightforward and upfront, and we agreed on a fair price that we were both happy with. When I got to the dealership, the car was ready to go. After a quick test drive to finalize the choice, we were off to finance, which took all of 20 mins. A few days after I got the car, Jeff and the finance team both reached out to make sure everything was good. I really appreciated the customer service and would happily drive the ~90 miles each way to work with Jeff again for my next car purchase. Highly recommend! read more

Anyone else feel like they were treated differently because of the color of their skin? Christian Han was the manager on duty. Very unwelcoming service. Came in to inquire about a few questions. Tony R. went to ask Christian when he didn't have any suggestions. Christian looked at me from a far and nodded his head. Tony said he couldn't help me from 50 feet away and that was the extent of the interaction....pretty cold read more

Very professional experience. I came in without an appointment for a warranty repair. They took care of me. Joe in the service department is the man. He kept me posted with updates and got me out of there before traffic hit. Other things, good coffee, snacks, and fully stocked drink fridge. Highly recommend. read more

this dealership is a catfish dealership, they post about cars they have for sale, and when i drive for 5 hours to buy that car they told me they just sold it to somebody else but nobody was there with the car and showed me other cara costing much more. salesmen and managers biggest scam artists in auto industry. be careful with these scammers. read more