This place is first class! We had the most amazing experience here yesterday! Coming back from Audi…read moreOxnard after a terrible service appointment, we stopped in Santa Barbara to look at a BMW and were so impressed with the entire process. Jimmy our sales associate was patient and so helpful, giving us real time updates and not holding us hostage during the sale, sending us to eat and relax while things were being processed. Summer helped us with our paperwork and was a delight and then Carlos spent time in the car getting us familiar with everything, never rushing us. I highly recommend! Thank you all for your no pressure, professional experience. So impressive.

great experience. Superior customer service. process for buying a car c seamless can't be any…read morebetter.

Communication between departments is horrible. Let's just start there. I had ordered (and pre-paid…read morefor, no less) a part that was supposed to be in in a couple of days. I was to get a call when it came in. After four business days I called the service writer. His outgoing message says it's faster to text him. I do. Again the following day. Finally contacted the parts department after a week has gone by. Oh yes, the part is in. Has been there for a while. Did anyone tell the service department? Did anyone from there ask the parts department, especially after I called and texted to ask? No to both. If I hadn't already been required to buy the stupid part, I would have gone elsewhere by this time. This is also not the first time, as I had a minor replacement part situation go similarly not too long ago. But it's the last. I'm in the market for a good independent mechanic.

DO NOT PURCHASE ANYTHING HERE. I SWEAR YOU WILL REGRET IT FOR THE REST OF YOUR LIFE…read more I purchased a new car from here and it's been 2 months and I STILL HAVE NOT received anything from the bank in regards to where I make a payment for my car. I call and call and I never get call backs. As it turns out my paperwork was never filed to their lender. And they got some reason didn't "catch it" until I brought it to their attention that something is not right. Well stupid us we decided to buy a truck from there as well. Keep in mind in one month we spent a little over 100k with 2 cars there. Everything for the truck is done in a reasonable amount of time I get my plates and registration. A month later I get a bill from their corporate office saying I owe them like $500 bucks. Wtf. Also trying to get parts from service is terrible. So incompetent, lazy and rude.

This review is mostly for Santiago, who is a great sales rep, but also the dealership, everyone…read morethere was very transparent about the purchase. I was in the market for a used Jeep, and the one I found at this dealership (it was a lease return) was a 2022 Jeep Sahara 4xe, which is a plug-in hybrid with a 4-cylinder turbo engine and 8 speed automatic transmission. This isn't your father's Jeep to say the least, and I was skeptical, but it was the trim/color I wanted and loaded with features. I spoke with Santiago about it on it on the phone, he answered some questions about the hybrid set-up, and scheduled a time for me to come look at it. Mind you this is in Santa Barbara, and I live in LA; from my house this is a 1.5 hour drive with no traffic. Santiago inspired some confidence, otherwise trust me I wouldn't have spent 3+ hours on it. No rush at the dealership, I walked around it and inspected it for a bit while asking Santiago some questions. Some minor scratches but other than that it looked brand new. I even checked the engine bay, and Santiago showed me some not-so-obvious things e.g. the rear panels come out. Test drive was basically "where do you want to go", so I drove it around town for a while, and then on the freeway for a few exits. I did a lot of testing at different speeds and acceleration to see how the hybrid drivetrain worked, gas engine on/off etc. Worked flawlessly with 34k miles on it. It was worth the price, so I bought it on the spot. Financing was easy, and they offered a 3 year bumper-to-bumper warranty for a monthly fee, so I took it. I will cancel that after a while, I did it just in case there was something wrong with it that the dealership didn't catch (e.g. something with 4 wheel drive behavior). Came with 4 brand new tires, and a brand new spare! P.S. I was curious what the negative reviews were about, and every single one of the ones I looked at were for service, and most of those for Dodge vehicles. I can't comment on the service of course not having used it, however you should look around at whatever dealerships are a reasonable distance from you, and use the one that is best reviewed. You can use any dealership with the original warranty.

I am a dyed in the wool Jeep fan boy. In the last 30 years, the only non wrangler vehicle I've had…read moreas a daily driver is an XJ (90's Cherokee). Literally the only thing that makes me consider not getting another jeep is having this dealership as the local jeep dealer. Every single interaction I have with this place makes me wonder how they stay in business. Everything about this place is just horrible. Service is a nightmare every single time. Whoever is in charge of this outfit needs to be fired ASAP. I'm done. I've spent so much money here, I've sold them a jeep, I get all my service done here, and I'm just done. They just don't care about people and it shows. They don't care about the vehicles or the service, and it shows. This outfit is shameful, never walking in those doors again. You shouldn't either. Everyone hates this dealership and crown in Ventura is just as bad if not worse. It literally kills me. I hate everything about this place, just look at the reviews and make your own judgements.

Accepted same-day appointment for an oil change. They offer…read morean Uber service which they pay for your way to and from where you are going if you do not want to wait for your car at the dealership (this is their version of a shuttle). The team was nice and I appreciated their service. The one thing I want to note is that the car had this noise that would occur thereafter, but we weren't from the area to really have the time to go back.

The reviews match my experience: pushy sales tactics and no concern for customers. I have purchased…read morea car from this dealer and attempted to purchase another. Never again. Their core strategy, as best I can tell, is to never allow the customer any say over the buying process. They will gatekeep whatever you want and they will make you wait for them to decide to give it to you. When I went the first time, they wanted me to agree to a purchase price *before driving the car* -- a purchase price with $6,000 in dealer markups. It took a literal hour of negotiating just to test drive the car. The purchase process continued exactly like that. They wouldn't text. They wouldn't email. They wouldn't provide straight answers. Every tactic was designed to keep me in person, at the dealership, waiting on them to let me move forward. It's an awful experience. My second experience there was exactly the same. I showed up wanting to see a specific car. I was seen by a sales person immediately, and yet it still took 30 minutes just to see a car. Not the car I wanted, an upsell model that I expressly didn't want. It then took another 20 minutes of sales pitches and waiting to drive it. And when the test drive was done, I was asked to wait again. I walked away. Despite having different sales people, both experiences were the same. A near-infinite number of tiny steps meant to keep you waiting and to wear you down, while they control the sales process. The more you resist, the more you wait. It's miserable. As I write this, there is a car I would like to buy from them (that I still have not seen), but I cannot bring myself to go through the process of dealing with them again. It's that bad.

Today we met the General Manager of Toyota of Santa Barbara, Cami Perez…read more We had just gone there to get some technical help with our new car. She personally came over to us introduced herself and asked how she could help resolve our issue. We went to the service area which she accompanied us to and made sure we were personally taken care of. Then, she offered us a complimentary car wash. We were totally flabbergasted. How nice, how accommodating. You don't see this type of service every day. Thank you Cami for making our visit to your dealership such a rewarding experience. We recommend everyone who is looking to buy a new or used Toyota to go visit Santa Barbara Toyota. You will never be sorry and will be completely satisfied with your 5 star experience.

I took my Prius in for a maintenance visit. Sadly, we'd been accidentally sideswiped by a tall…read morepickup truck that hadn't seen us, and it left rubber on our rear wheel arch. There was no real damage except to my nerves, and the pickup driver couldn't have been nicer when we both pulled over. We said, "No biggie, we'll deal with it." I mentioned it to Daniel when I brought the car in, and he said he'd have their detail guy look at it. It looked awful. I'm thrilled that Daniel bid it and his detail expert did a superb job all on the same day as our service. You'd never know we'd gently collided with a big pickup. I was really happy not to have to go to a body shop. It's nice when your dealership is kind, understanding, and gets your sweet ride back to you quickly. Thanks, Daniel! And the detail expert!

I don't know where all these one star reviews are coming from, I bought a car from Sia almost 8…read moreyears ago in 2016, a week later it had a problem with it's engine and it turned out it needed a recall. i called sia the man took my car that i had purchased and let me use one of his cars until he fixes it. when he found it it had to be recalled he told me it's gonna take a few months come pick another car of equal value!!!! this man is an honest man and my car has been with me since then i have a honda 2003. if you read this Sia is the man.

Amazing experience, I bought a Tacoma from them and the owner and Adrian were very patient with me…read moreand all my questions I had. Highly recommended.

My car was unsafe to drive and Jorge he was amazing. He went…read moreabove and beyond and was so helpful. We are so grateful Thank you Jorge!!!

Thank you so much, Bailey and Christopher! From the very beginning, you both made me feel…read morecomfortable and never gave up on helping me get approved. You took the time to answer all my questions, worked hard to find a lender, and made what I thought would be a stressful process so much easier. I'm beyond thankful to be driving home in my new Honda Civic. I truly appreciate all of your patience, honesty, and dedication. If you're looking for a dealership that genuinely cares about their customers, I definitely recommend Coastal Chevrolet Santa Barbara and working with Bailey and Christopher. Thank you again!

Brought my car in for a second service and was told it was due for the 20,000 mile job which was…read moretwice as much as a regular oil change. Upon paying my $700 bill I asked exactly what extra things were done. Basically the sunroof rails were cleaned and door latches were lubricated. Really?! I left feeling completely taken advantage of and second-guessing my Audi Q8 purchase again.

Chris Nelson was a great help in our search for a Q3…read more Low pressure sales and a great example of wonderful customer service. Highly recommended!

Let's be clear, I used this company to rent a Penske moving truck from. I know they provide other…read moreservices, so I cannot speak to that, but I have been moving my daughters in and out of college in Goleta for the past six years, and each time I used Penske, it's a smooth, affordable, and friendly experience.

Awful. When we arrived, no one was there even though we came during business hours. We had ordered…read morea van through their website and did not see one on the lot. We called and the guy who picked up the phone was so unbelievably unhelpful. He asked if there was a van there, we said no, and he said "well then there isn't one to take"...??? I asked why we were able to reserve on their website and he just muttered some stupid excuse that made no sense. He said he'd call me right back after he looks into it but he never did. Just order your uhauls from an actual uhaul store and avoid the headache of this place.

Brought my 964 in for a few repairs (typical nonsense with old cars, AC, CEL, minor oil leaks)…read more Great communications, excellent diagnostics, finished on time. Really pleasant people. Place is full and busy with antique Porsches.

Hector and crew not going anywhere else…read morehonest, fair and timely took extra time to diagnose a random thing. 2022 Tiguan