When my 20-year-old son totaled his 2018 Jeep Grand Cherokee, I asked Facebook for recommendations for both engine work and body repair. Both Bob Carter's and Lang's were recommended to me by multiple people, and I now know why. The staff at both shops were professional, helpful, and "went the extra mile" for me--they even coordinated delivering the car from Lang's to Bob Carter's to do the body work. The price quoted for the work was reasonable as well. I highly recommend both companies and will be using them again (though hopefully not too soon). :) read more

If you are here, you know it involves car damages. They still work with your insurance company to make this whole experience as painless as possible. Car is ready when they say it will be and no surprise charges. Totally honest. read more

If you need car repairs please go to these guys. They are amazing My entire family uses them. Josh and Steve are awesome! I got into a car accident and they made my care brand new. They used OEM parts. Hit a pothole they fixed that car up without a hitch. I'm a huge fan of read more

Everything you want and wish for in an automotive repair shop, plus fantastic, principled, ethical cool guys. I could have easily been fleeced for $4000, and instead, I was advised on how to best handle the auto damage myself. Bob Carter's is where you go to have your faith in humanity restored read more

Quality work, good follow up! They went beyond what was asked -even polished my foggy headlamps to like new. My insurance company recommended them. I am happy with the color match, and smooth repair, fair price. read more

I came in last minute which already is like bruh wyd but instead of getting some attitude, Oscar took my vehicle in stride. He was extremely diligent, explained very clear and concise, and made me feel very confident this is the right choice for a quality repair. read more

My Porsche 911 was rear-ended and I trusted my car to Bob Carter's over a Porsche dealership based on the amazing reviews and my interaction with Mike (the owner) when obtaining an estimate. He is a car enthusiast with a super keen eye for details. I thought I had an eye for detail but Mike takes it to the next level. He is very upfront about what he and his team are able to do and stands behind his work. He worked seamlessly with the insurance company to get all OEM parts; I never had to get involved as he advocated for me throughout the process. The repairs were flawless and attention to detail was clearly evident. Porsche owners are notoriously picky, and he certainly exceeded my expectations. He answered every question I had in detail, never making me feel I was bothering him. I was so pleased with how the 911 turned out that I immediately had him repair and repaint the bumper on my MDX. Super great guy and I will surely be sending friends and family his way! read more

Bob Carter's Auto Body - OEM rear bumper painted and installed. Porsche OEM nameplate installed using Porsche template. - Body Shops Near Me - Downers Grove, Illinois

Mike and his team at Bob Carter's Auto Body (Downers Grove) is trustworthy, does exceptional work and stands behind their service /quality work. I was very pleased with the work done last year and unfortunately need to come and see him again after being hit last week in my other vehicle . The process with Bob Carter's was easy supporter with very effective communication... "start to finish". Thank you very much, Mike and team! read more

I just want to take the time to highly recommend Bob Carter's Auto Body it doesn't get any better than this place right here‼ If your looking for honesty in a body shop, quality, value and the best service you can get anywhere then you need to come and speak with Mike or one of the guys here because I've been with this business for years now & my family. Stop by Bob Carter's in Downers Grove for all your auto body needs if your looking for integrity in business then this is where you need to come and I promise you won't be disappointed‼ Bob Carter's has the best service requested anywhere they get you in and out in the best time feasible‼ Tell them Nathan sent you and your most welcome‼ God bless you‼ read more

They are wonderful very helpful and courteous!! Everything was done on time and they kept me posted on the progress!! I would go back again and have !!! read more

Bob Carters always provides exceptional service!! I have been taking my family's cars here for many years and have never been disappointed with their work and outstanding service! read more

Bob Carter's was recommended to me by several people. When I needed help with my car, Josh was amazing. He was friendly and super knowledgeable, and my car looks awesome! I would highly recommend this team and their services. Andrea P. read more

I would highly recommend anyone to Bob Carters Auto Body. They have excellent customer service and perform quality work! Josh is great to work with! read more

Chose this place after we got a small hit to the car. The other insurance was covered here. Everything was easy and quick. They even detailed my car and it was like new. The only issue is the place is really small and parking your car there can be tricky. read more

We used Bob Carter for many years, with 3 boys we had a lot of accidents. They do a great job and extremely helpful, kind, and committed to excellence. Recently they helped us with a quote even though we knew our car would be totaled. They went over and beyond to help us. I would highly recommend them for great service which I find is lacking today in so many businesses. You will be in great hands with them. read more

Josh was professional and friendly. My car was fixed quickly and beautifully. Great place! read more

I have worked with Bob Carter's Auto Body since the middle 70's. This company is outstanding. They are simply the best body shop with which I have ever worked. They are friendly and caring. They also guarantee their work. I have needed some major bodywork, and the results with Bob Carter's Auto Body was perfection. I have been served by Mike and Josh lately, and I am very impressed with their service. I could not have been treated better. I recommend this company without reservation. read more

We took our SUV to Bob Carters after it was hit in a parking lot. Bob Carters was the easiest part of the process. We dropped it off and 10 days later she was as good as new. They dealt with the insurance company after the check they gave us wasn't enough and we didn't have to worry. They even gave my husband a ride to get the rental car. Josh and Mike went above and beyond for us. Communication was top notch, keeping us apprised of timelines. I cannot say enough good things and will definitely never take our cars anywhere else. read more

Just had our Nissan Frontier repaired. Very nice experience. Repairs were done in the time frame we were given. They are easy to work with. All insurance issues went smoothly. A very well run shop. Would highly recommend them. read more

Great auto body....had a garage door scratch on my back bumper. They suggested a buff out instead of a complete re-spray and didn't charge me! Very nice people! read more

I am a retired Farmers Insurance agent. During my 47 years in my agency, I have happily referred many clients to Bob Carters Auto Body. We ALWAYS had a superior result. Please consider this family-owned shop whenever you need crash repairs. read more

I am a repeat customer to Bob Carter's over the past 20 years. And time after time they have done meticulous work. In my latest incident, I was rear-ended in my brand new 2020 vehicle. It was very frustrating to have a brand new car damaged, but I was happy to have Bob Carter's there to the rescue. Josh at the front desk worked especially hard with the insurance company to make sure I had brand new replacement parts installed. The finished product matched the look of the vehicle the day it rolled off the dealership lot. I couldn't be happier. The whole process was very smooth from the initial inspection, to drop off, and pick up. On the day of pickup, they cleaned the vehicle and walked me through a final inspection to check over their work. We also walked away with a small bottle of touch up paint which is always useful for those door dings you get in tight parking lots. I will continue to call Bob Carter's the minute I need any auto body repair done. Thanks, guys! read more

WHOA!!! I just could not believe it!!!! I Finally had my messed up back bumper redone. It was in terrible condition. Made an appointment with Bob Carter's Auto Body, went there to get the estimate, which was a Lot lower than other auto body repair shops!!! They had it for two days, which was fine with me. The fella picked me up at our house, brought me to Carters and I saw our car! Like I had said....WHOA!!! The car looked as if I had just bought it from the Saturn Dealer!!! Perfection!! Beautiful Workmanship!! The whole car was washed, cleaned and just unbelievably beautiful! The back bumper was Exceptionally Perfect!!! I recommend Bob Carter's Auto Body with 1000 stars!! You Will Not Be Disappointed!!! M.L. from Westmont, IL. 60559 read more

They did a great job fixing my front end after I was backed in to! They estimated 5 days of repairs and it only took 2.. which was a plus! The best part was they vacuumed the entire inside of my car too.. a clean car inside and out is so great to jump into! Thank you! read more

My car was parked on the street and backed into from a driveway across the street. Minor damage, but it needed to be fixed. The car is moving to Florida in 10 days thus I took it in to Bob Carter's to see what they could do to fix the problem. They told me bring the car in the next morning and they would take off the bumper, pull out the dent as best they could, reattach the bumper, buff it out and touch up the paint. I drove it home less than 24 hours after the initial incident. The car looks great, at a cost of $200, which the person who backed into the car kindly covered the next day. A testament to Bob Carter's Autobody and the honesty of our friends and neighbors. read more

I have taken my car here twice now and will never go anywhere else. Bob Carter's continues to provide the best experience you could ask for. They made the process with my insurance company easy and kept me informed about my car while it was being repaired. The quality of the work was flawless and shows the pride these guys take in what they do. I can't thank them enough! If you're looking for an Autobody shop this should be your only stop! read more

I did some quick reviews online for a quality (non-franchised) body shop as I was in need of a minor repair/adjustment. I believe I had found just that with Bob Carter's Auto Body. I drove up an hour from closing time to set an appointment for a following day and I met Josh at the front counter and explained my repair. He said "it sounds simple let's take a look" after reviewing what I needed done he said "I'll be right back." Josh soon came out with a handful of specialty tools and a cloth (as to not scratch anything) and proceeded to make adjustments right there in the parking lot! In 5 minutes he was done, it looked great and it was more than I expected! I asked how much I owed him for the repair? He said "You owe us nothing, tell a friend about us if they need our help." Wow! So, I'm letting you know, this is THE place to take your car for auto body repairs! read more

This Body shop is OUTSTANDING!....I was timid at first looking for a body shop to repair my son's auto that was rear ended, but after reading the reviews, etc., I decided to go here. Mike, emailed me to set an appointment, and I might add fantastic customer service besides great quality work, and warranty. You will receive quality workmanship for your prized possessions. Mother-In law's car coming soon, after a wrestle with the side of her garage door more than once, lets say. Keep up the great work. And Thank YOU!! read more

I went to 2 other auto body repair shops in the area and they refused to give an estimate for the rust on my right rear fender since they couldn't guarantee the work. I also asked for an estimate on the hood replacement which they did. Bob's was the only one who would give me an estimate on both. After going inside to receive the estimate, I noticed from the pictures it was Bob Carter himself who gave my estimate. The replacement for my hood was cheaper than others since they were able to find a similar part for cheaper although they were willing to use an OEM, like the other shops. Considering it was simply a hood and they were going to paint it, I understood their decision. I went to 2 additional places for estimates who also refused to survey the rust so I went back to Bob's. I called them and told them I would drop it off the next morning. They said it would take less than 3 days. Sure enough, just 2 days later, they gave me a call to let me know it was complete. When I picked it up the following morning, the fender looked like new and I drive a 1997 vehicle. The hood paint blended with the front fenders and when I opened it up, they took care of the underside as well. In addition, they fixed up a few other minor repairs I hadn't gotten around to. My co-worker who dropped me off said she never saw me smile so big. Other friends who checked it out were impressed by the job as well. I truly couldn't have been happier and the staff when I picked it up were very friendly and were talking about the car in general as I waited for them to bring it out. It's a local business that provides great service at great prices! read more

Service was phenomenal! Great communication and customer service. The shop made room in the schedule to bring my car in quickly, and in addition, finished my car in two days! I was expecting at least 3-4 days. I was so impressed with the turnaround time. When I picked up my vehicle, not only did they wash the outside of my car, but they also vacuumed and cleaned the floor mats on the inside of my car! The shop went above and beyond. Josh, who I worked with to set up time with the shop and who had conversations with the adjustor of the insurance company responsible for the damages, is the definition of exceptional customer service. I hope to not have to go back soon, but if I need a body shop, Bob Carter's is my #1 choice! read more

So one day on my way into work my low pressure tire light came on. I stopped at 3 gas stations to put air in my tires in the pouring rain....first one had no air, second one air was out of service and the third one I put air in my tire, but without a tire pressure gauge I had no idea of whether or not I put enough air in. Anyways I decided just to stop at this garage and have a "professional" check my tires. This was of course after I had stopped at Hi Tech down the block and was treated like crap.....the guy who helped me here was polite and courteous. He checked my tires and filled them with air while I waited inside during the pouring rain. I offered him cash for his services and he refused stating just please keep us in mind if you ever need auto repairs! Awesome customer service in my book! read more

My Altima needed repair and I was referred here. They were very professional and did an excellent job. The paint matches perfectly and you would never know it had been damaged as everything is aligned. The estimate was quick and they are approved by insurance companies. They scheduled my appointment for two weeks later as my car was driveable and were ready with the parts and finished it when they said they would. No problems and they were friendly with a clean professional shop. Highly recommend them for any body or paint work! read more

Josh was phenomenal, he went above and beyond for me . Bob Carter's Autobody is very fortunate to have a n employee that cares so much for their customers . They always do excellent work and the level of communications and customer service is always top notch . I would recommend them to anyone who needs the services they offer. Thanks again Josh ! read more

Dropped my car to be services this morning. I was waiting for over a hour to be picked up by my rental car company. When an employee saw that I had waited that long, he gave me a ride to the rental car agency. I was very appreciative that he went out of his way to drop me off. Also side note- don't rent from Enterprise Downers grove. read more

Brought my car for an estimate. After reporting my incident to the other party's insurance company (they hit me), the repair was a breeze. A rental car was arranged for when I dropped off my car, the work was beautifully performed and on schedule, and all collection of payment for the work was handled by Bob Carter's staff. Couldn't have been easier and my car looks good as new! read more

Stellar work and awesome customer service. My wife's 2006 Acura TSX was damaged pretty bad from a hit & run, and we found these guys on the State Farm database. I've had work done at Gerber before on 2 of my cars, but their customer service just didnt FEEL right. I wanted something new, so I cross-referenced our findings with Yelp reviews, and these guys were one of the best in the area. I didnt know if I should just sell the car or have it repaired. We had no idea how to approach this at first, but Mike Carter explained a few options clearly, concisely, and patiently. He even opted to buy the car off of us. We ended up choosing to get it repaired. When we arrived to finally pick up the car a few weeks later, he showed us some pics of the progress and it was very informational. They also wrote down our radio and navigation codes on the service log for quick reference. It's those little things that impress me! As for the body work itself, it was pretty damn good. We were thinking of trading in the car after work started, but now my wife wants to keep it since her TSX looks so sexy again. Hahah If you need body work done, these cats get the job done and DONE WELL. The customer service was the icing on the cake. Dont hate. Regulate. read more

Outstanding repairs on our Buick Enclave. We experienced damage from a gravel truck. The vehicle looks better than new. Everyone there is courteous and professional. Honestly they are artists with body paint. I would not go anywhere else. Linda in Naperville. read more

I was in an accident and Bob Carter's repaired my vehicle. The work was done flawlessly and my vehicle came back looking better than the day I bought it! Thanks for your hard work and wonderful customer service. I highly recommend this business. read more

Go to Bob's Auto even if your insurance carrier is pushing you to another shop. Mike Carter and his team provide high quality, meticulous work. They are professional and super friendly. Have had damage repaired there multiple times over the past 25 years. Quality has been a constant. read more

I highly recommend Bob Carter (BC) to anyone who needs auto body work. The company is competent, accommodating and friendly. Their is no us against them feeling. Everyone is on the same team. BC accepts insurance and delivers as promised. read more