My family and I had an amazing experience here Bob Smith BMW. A big thank you to Hovik and Levon for going above and beyond their duties to make sure all of our needs were met. read more

I have had a very wonderful experience at Bob Smith MINI and BMW. working with my representative, Brittni A. and Ray Silva; They have been incredibly kind and attentive. They constantly kept me up to date with the status of my car and took excellent care of me and my car at all times. Well done! THANK YOU to: Brittni A. & Ray Silva for their great work and efforts, GREAT dealership. GREAT people! read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Priscilla and her work team helped my husband and me too much to find the perfect car for us and above all for our budget, they found the right solution not to let us go empty-handed. We are very happy and grateful and of course with a car that we loved. Very professional, friendly and helpful people. read more

Hovik was such a pleasure to work with. Just bought a new BMW and he made the process very easy. I've never bought a BMW before but I'm glad I got to work with him. If you go, ask for Hovik! He will take care of you read more

Great service per usual at Bob Smith. Hovik helped me purchase my car as the lease was up. The process was easy and he took care of all the details - which I truly appreciate. I also had my car serviced at the same time and Juan made sure it was all taken care of and pointed out a tire issue, so I could swap it and be safe on the road! These guys are great at what they do and super friendly, making the experience that much more amazing! I ONLY come here with my cars - can't beat the quality of service and friendly atmosphere. I'll be back! but hopefully not too often haha! ;) read more

The sales team of Elham and Scott was amazing.They listened to my needs and now I have the right vehicle.Also the genius Harrison was extremely knowledgeable and helpful. read more

If you are looking for a BMW car, this dealership should be your only destination. Sales agents are extremely friendly and they chatted with me like old friends. Scott Richards was helping me to get my new car, he is professional, friendly and fast. We came out a GREAT deal in less than 1 hour. Definitely will come back for more cars! read more

If you are looking for a smooth & easy car buying experience , ask for PRISCILLA. Thank you for getting me into my 2022 RAV hybrid! read more

Bob Smith BMW - 2022 RAV 4 HYBRID - Car Dealers Near Me - Calabasas, California

really thankful with Pricilla at bob smith , went out of her way and even came to the dealer on her day off to help and get us in a 2025 x7 that my wife loves thank you Pricilla read more

Hovik was very helpful, and helped make the process of buying a car so easy!! I 10/10 recommend you to come get your car at Bob smith BMW Calabasas ASK FOR HOVIK!!! read more

What an improvement. I have been servicing our cars there for the past three years and wasn't impressed maybe because of COVID they couldn't settle their ways. This time they exceeded my expectations. Called Valencia BMW for the scheduled maintenance no loaner offer. Called them up not only they were very efficient in sworn the appointment, they offered a loaner. Great communication texting to confirm. Upon arrival, the loaner was ready very organized took the car in gave us another BMW to drive. Texted us when the car was ready asking us to let them know 30 minutes before coming in to pick up the car. The call went directly to the service writer, confirmed the car will be ready. Arrived to the dealership bright the car over, all detailed! Inside and out. All the adjustments set and updated. Loved it! There is no doubt we will be going back there for our regular servicing. Great job Bob Smith. Thank you! read more

What an upgrade Bob Smith Calabasas is. Once you arrive they have a swift check-in process for service (Mark is friendly and attentive). I was seen by Rob Meyer service advisor. Rob had amazing customer service and truly provides a smooth operation here. I felt welcomed and taken care of. The front reception is a great duo as well. All smiles and called me an Uber to get home. 10/10 visit to Bob Smith Calabasas! read more

Bob Smith BMW -Horrible service Dept. Every single time, with difficulty in getting to a service manager. Service scheduling very daringly rude and brave in postponing and discarding any urnet situation. Bad experience every single time! read more

Both Nasir and Justin De Leon were amazing! My little brother was able to get his bmw 340i. We would definitely recommend them to friends and family. read more

Bob Smith BMW - 340i bmw - Car Dealers Near Me - Calabasas, California

What a fantastic experience. Priscilla is a superstar! Quick, professional, knowledgeable. She took care of me and got me driving out with my dream car, all in a couple hours. Thanks guys, amazing team you have over at Calabasas. Cheers! read more

Bought a 330i there. 2 weeks later the computer froze after a failed software update, which locked the car down. Won't start, can't put it in neutral, can't turn off the e brake. Rear wheel drive, so the front wheels would turn, so had to get a flatbed tow truck to take it to Bob Smith where we bought it. Once there, Bob Smith repair personnel refused to help get it off the flatbed. Remember the rear wheels are locked, so it's not going to roll backwards off the flat bed. Of course they have wheel dollies there but refused to use them, saying they were unavailable or they wouldn't work or the car would roll off out of control....of course the car is attached to a winch on the truck so its not going to just roll off out of control....it became apparent the service manager just didn't want to do it and was engaging in all kinds of nonsense double talk about why, as well as complaining it was the tow trucks problem not his. He suggested greasing up the deck with WD40 and skidding the car off onto the concrete. So there I was, me and the tow truck driver, doing this on our own, no help from anyone. I had arrived early and explained my new car I purchased 2 weeks ago was on a flatbed and arriving soon. This produced no reaction. I had to ask where it should be unloaded, who do I talk to etc. There's all kinds of guys in black polo shirts walking around but it turns out there are referred to as " porters". I found this out when I called ahead to ask if they had dollie's there to get the car off the flatbed. I was told they did. But that was by a Turns out once you get there the porters are just young guys that know nothing, have no authority and can't get any of the service personnel to even come out of the garage. I asked one guy why nobody from service would come out and he explained "they like to be paid for whatever they do". I guess the idea is they don't lift a finger unless the car is in the garage....how it gets there, when it can't be driven....go figure. It was a completely unprofessional and inadequate response to a customer with a brand new car purchased 2 weeks ago...brought there because it wouldn't drive. Nobody took any responsibility, everyone just pointed at the other guy and in the end the service manager just produced a can of WD40 and walked away.....it was a do it yourself solution, not my job, not my problem. Management needs to think hard about what the process is for taking in inoperable vehicles and just who is responsible for what. The car is now sitting on the concrete, unable to move. How are they going to get it into the shop to the computer to reprogram it or flash it or whatever they have to do to reset the software? Obviously they have some way of doing that, using dollies under the rear wheels but somehow yesterday, no can do? They must think the customer is an idiot not to realize this. Came to find out the failed update disabling the car is a well known occurrence with BMW. It's hard to believe Bob Smith BMW never have had to deal with the situation it creates. Buying the car was a very smooth and professional experience. Me and a can of DIY WD40 gets a one star rating for service. read more

To be brief: 1- Avoid Bob Smith BMW, they are rude and useless! 2- Go to Center BMW, they are professional and helpful! Asking why? read below. My wife and I had decided to purchase a 530 we had seen elsewhere. Before heading out, a friend (who is also looking for a 5 series) pointed out three 540i options available at Bob Smith. We said fine, let's go there and check. We tested the first one, and man we loved it! So, already decided to check the two others to choose the one with cleaner interior and smoother drive. As soon as we sat in the SECOND car, the sale manager, Alex Rustamov, opened the driver door and yelled at us: "GUYS YOU CANNOT DRIVE EVERY SINGLE CAR!" Really?? Who buys a car without test-driving? Is 2-3 cars "every single car?" After explaining, he allowed us a "few minutes" to test a second one. But not anymore! He said because he pays the person who accompanies us for test drive. (Surprise, surprise!) We had a short conversation on prices, but long story short, we didn't even waste more time and went directly to Center BMW in Van Nuys. It was around 5:00pm on a Sunday then. They were nice enough to allow us to test-drive the one we had chosen (for a second time, just for a peace of mind) and were super nice to stay OVERTIME a couple of hours to finalize the sale and finance process. We drove home happily with a beautiful car! At Center BMW, staff were helpful and professional. They spent quite a bit of time to adjust price and rate to help us out and to make the buying experience easy for us. Highly recommended! Thinking of what happed at Bob Smith, I am seriously wondering who gave the guy 'Alex Rustamov' his job!! We faced the rudest and the most unprofessional sales manager ever. He basically lost clients who had already made their mind to purchase. And also lost a potential client! I can imagine not all staff at Bob Smith are like him. Otherwise the dealership would have gone out of business already! I already shared the story with close friends/colleagues. I am writing this review so that any future client knows there are far better BMW dealerships with staff who not only know how to talk like a human being, but also exceed expectations in meeting customer needs. read more

Ask for Reza! This gentleman treated me like I've known him for years. Very warm and welcoming, if I come back for any service I'm definitely going through Reza. Thanks again! read more

Bought my car 3 years ago... they love to sell you on the maintenance packages as the "best value" you'll ever get. "It'll save you so much money in the long run," I was told. That is a flat out lie. They get you to sign the dotted line and don't explain the details of your coverage (or at least omit the important parts from the conversation). They don't mention that these service packages expire quickly (based on the car's original warranty) and are not covered while you're still paying for them. In what may was a total of $900 of services for the first 2.5 years, I found out that my plan expired half way thru my financing. In the end, I'm now going to shell out about $5000 for a service package I can never use. Alone, I will pay end up paying an additional $2000 out of pocket for no reason over the next two years if I keep my financing plan. LESSON LEARNED: Don't agree to any additional service packages when you buy a vehicle. I will be selling my BMW as a result and will never buy one again. I will also be submitting this to a few news outlets so other consumers wont be duped. Shame. read more

Couple months back I asked them for windshield estimate along with my service and they wanted to over charge me for 400$ compared to other official bmw dealerships. They told me I have a nail in my rear tire and they don't fix tires and recommend to replace it and when I asked them to show me the nail, they gave me an attitude and didn't show me. Brought my car to another dealership and they couldn't find any nails! They also strongly recommend me to do some extra service for I think rotation of my tires for an extra charge of couple hundred dollars. Asking around people told me its absolutely not needed. Don't trust your car with these people. read more

I took my car in for check up at bob smith bmw with no check engine light on they called me saying your check engine light is on be aware the might do this to charge you for fixing nothing horrible service department the technician drove the car and he did not tell me you had a check engine light they will scam you my check engine light was never on they gave me a car back with a check engine light on attention corporate your bob smith bmw service department is full of scamm read more

This dealership is amazing! I was in search for a new BMW X3 for a few months and Alex reached out to me letting me know that he had the BMW I been looking for. I drove to their dealership and he was very nice and professional. He helped me find the car of my dreams and gave me the best deals! All of my requests were met and I left very happy. I have had the vehicle since December 2020 and I'm still so happy with my purchase! Me and my family will be using Bob Smith BMW forever! Thank you so much! read more

Bob Smith BMW - BMW X3 2020 - Car Dealers Near Me - Calabasas, California

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I purchased a CPO here and it's been a great experience. I initially reached out online about a car that ended up already being sold. Priscilla helped me find another x7 that had the options I wanted and was EXCEPTIONAL in getting everything together for me. She went above and beyond to make sure I got a car I was happy with. Her colleague Marc helped me in person with finance, getting the car, ect. He was equally great and no pressure and made the actual purchase painless. This dealership is over and hour and a half away from my house and I have no regrets about making the trip, 100% worth it. read more

Im sorry to say I was disappointed! I went to Bob Smith because several people raved about the service. I must admit everyone was very nice and accommodating. No problem there. A friend of mine has been close to the Smith family many many years and of course he recommended the deallership. I know there can always be "one bad apple, that spoils the bunch!" Sad to say. The issue was small but still unfortunate in my opinion. Long story short, at 9000 miles in for a service, they told me that i needed a wheel alignment. I passed on it and took my car to a tire center i've used for many years. The owner checked and said NO you definitely dont need an alignment! Cut to the chase, i just purchased 4 new tires at 41,000 miles--- the owner said YOU STILL dont need an alignment! Btw the the Service Adviser said it was mechanic that said i needed it. I guess they may get a cut! Not a big deal however it definitely made a damper on my trustworthiness of the service dept. I've had it serviced elsewhere. UPDATE. Received a nice reply from Hudson W. Thank you and i appreciate your response. Im hoping to try your dealership again. Honestly i thought that the mechanic may get a extra pay to recommend something thats not really needed. It just left a bad taste with me. read more

Justin is amazing! If you are in the market for a BMW go to him. Very friendly and knowledgeable. Probably the best car buying experience I've had read more

This is my first time having my car serviced at BMW Calabasas and it has been a great experience. The process was simple and streamlined from making the appointment to meeting with my service technician Paul, who was always in contact with me to keep me updated and also worked very hard to make sure certain things that were covered by bmw were taken care of, to receiving my quote via text and video inspection of my car. The job was bigger then we initially suspected and I hadn't made a reservation for a loaner which needed to be done a week in advance. I completely understood but was disappointed until Javier Velasquez made it happen and some how was able to secure a loaner for me until my car was finished. BMW of Calabasas is the best experience I have had with BMW and I will continue to service my car and purchase my new BMW at this location. read more

I highly recommend Sam Victor did an amazing car delivery Reviewed car functions in an organized and user friendly manner This is probably my 6th car from Bob Smith BMW and service continues to excel Crazy not to get your car from here read more

Campbell and the staff at Bob Smith really made the process easy. They made sure to find us the perfect fit based on what we asked for, and came through! Matt in the tech department was super helpful in getting us acquainted with the vehicle too. Overall, we couldn't have had a better experience read more

Rob has done a fantastic job helping me with my car. He has always been very hospitable, and always tries to give me the best price when I am having a lot of work done. He also gives me great advice about how to proceed on car matters where I have very little knowledge, so his insight is always appreciated and valued. He has a good way of explaining things and demonstrates patience. I have been seeing him the last several years, and I recommend him. Just wanted to say a very warm thank you for having Rob as part of the BMW service team. Best,  Matthew read more

I was recently rear-ended and my car was totaled, so I was not in the best mood for car shopping. Scott was so personable & understanding and helped make the process as low-stress as possible considering my situation. Harrison was also so great getting my phone connected to the new vehicle and showing me the newer features. read more

Service Advisor John Hizon was a great person to deal with. He was really knowledgeable about the product line and service. He gave me notifications of pending services that will be coming up in a few months. And offered to schedule them. He was timely and prompt with all of the correspondence. I would highly recommend him as a service person to anybody needing service on a BMW or Mini! read more

Priscilla and Sales manager Paul were really great! From the very start of calling in and talking to Priscilla to the end process, was a great experience. They found all possible ways to make a deal work and they also have amazing coffee! Will def buy here again! read more

I highly recommend not purchasing a vehicle from this dealership. Back in 2019 I leased a car with the extended maintenance package (cost $60 extra a month) and cover brakes and rotors which I never used once. I have gotten only 2 oil changes over the life of the lease agreement and now going for my 3rd oil change and they want me to pay for it out of pocket. They are telling me the warranty has expired since BMW used the car previously 6 months before leasing it to me. They wouldn't even give me a free oil change but yet still charge me the extra $60 a month. Over the life of the lease I will pay $2,160 extra and in return get two oil changes. Complete scam. Hope this post helps anyone else out there. Thanks. read more

Do not consider this dealership. The technical / workshop department is a complete joke. Whatever good work the sales department does is undone by the technical department. They are obviously on an incentive to make money and try and find a way to charge you .....they then can't even be bothered to wash your car. Mercedes is across the road but they are so arrogant they don't care....I for one will be going back across the road to Mercedes in July for my next car!! read more

Just leased a new 2024 BMW M50. The dealership is esthetically pleasing and surprisingly quiet; thus, allowing customers to relax during the "usual and customary" buying process. My salesperson and mgr. of internet sales was Priscilla Cardenas. She was absolutely incredible. She worked extremely hard to make the deal over the course of a week and ; in the end, she exceeded all my expectations. I got the deal that was definitely in my favor with no intense back and forth haggling required. I would unequivocally recommend Ms. Cardenas and Bob Smith BMW to anyone looking for a new vehicle. read more

Rey Silva in service at Bob Smith BMW Calabasas is an absolute star. Unfortunately, my car required many visits and Rey always took exceptional care of my situation. Ask for Rey Silva! read more

I definitely recommend Bob Smith Bmw . I've purchased BMW's from other dealerships in the valley and Bob Smith has blown every dealership out the water . I give them ten stars just for their customer service alone . I had a malfunction light pop up on my new 5 series and I was in the area so I stopped in to check it out without an appointment . Paul Simms at the service department took really good care of me . He made sure to write down all the issues with my car , got me in a loaner car & back on the road in less than 20 minutes . He gave me updates about my car and the issues they found and I had my car back in 24 hours . He was really nice . And I would recommend getting your car their . Other dealerships are only nice when they want to sell you a car , Bob Smith was nice even after the transaction . And I got a great deal on my 5 series . read more

Bob Smith BMW - The ride - Car Dealers Near Me - Calabasas, California

This is the best car dealership in California... everyone is super friendly... they send video updates of your car... the loaner car is beautiful... I strongly suggest if you're in the market for a new car you go here first... Amir will do all he can to get you the best deal... also their service is top notch! It's why I drive 11 miles to them instead of 1 mile to the dealership closer to me! read more

Bob Smith BMW - Text updates - Car Dealers Near Me - Calabasas, California

I was looking for a 2nd car. Something certified preowned. Not too expensive. I was searching car max and Carvana for an affordable car. Some thing under 20k, but it was proving difficult to find something not too old. Checked some dealers online and what appeared to be a unicorn popped up. A low mileage, certified, BMW for an astonishing price. Not the fanciest model... but fuel efficient transportation that's also nice to look at and drive. I called Bob Smith right away to see if the car was in stock. Usually other dealers would make a bait and switch type deal with one car incredibly priced to get you to come investigate, then sell you another more expensive car. I don't like going to dealers for this reason. Not At bob smith surprisingly. They said it's in stock, come drive it. Our sales men, Alex Rustamov, whom I highly recommend, was incredibly straight forward. He said the price was as low as he could go. I checked Kelly Blue Book on my phone and he was right. It was a great deal. He even gave me a $500 First time buyer discount. We were in and out within 2 hours. The only negative of the whole experience was a couple days later, we noticed the detailing crew missed a few spots when cleaning the car. We brought it back and Alex handled it personally. And I mean personally, he was out there with cleaner and a rag polishing the interior himslef to make sure we were happy. I appreciate that. When the time comes for another BMW, I'm definitely going back to Bob Smith, and looking up Alex. Also, the car is pretty awesome! read more

Bob Smith BMW - The 320i I purchased! Love it. - Car Dealers Near Me - Calabasas, California

I had 4 BMWs in the past, and in two opportunities tried to buy from Bob Smith but they have a horrible customer service. They don't help customers, they don't return calls. Buyers BEWARE!!!, go to Crevier, or Sterling, they have much better service that this people! I will tell every person I know not to buy from them. read more