Bob Smith BMW

4.0 (1.9k reviews)

Car Dealers, Car Buyers, Used Car Dealers

Open • 7:30 am - 7:00 pm

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Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - 2023 BMW i4 e35 - Car Dealers Near Me - Calabasas, California

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THANK YOU BOB SMITH BMW!!!!!!!! YOU WERE PIVOTAL IN HELPING ME SEE CLEARLY THAT LEXUS (TOYOTA) IS A MUCH BETTER BRAND!!! IM SO GRATEFUL THAT IN THE 2 Cars that I bought from you you were significant in helping me see the light of how trashy BMWs are after they go over 50,000 miles. I've had 3 BMWs over the last 9 years and 2 I bought from Bob smith. My last car I bought in 2023 was a 530i whose transmission literally fell out while driving at 60,000 miles, just 8 months after I bought it. Had to wait 3 weeks for a part and the GM wouldn't give me a loaner. They only gave me $150 for wasted time. And that was like pulling teeth Multiple other issues as well: power steering gone, hand brake on 320i broken, throttle body issues etc SO THANK YOU FOR HELPING ME TO SEE THE LIGHT ON BMWs. They are made to break down. Lexus (Toyota) are built to last! And look at the reply from the guy below. Clearly did not read the review I wrote. And who's John? lol Anyway, thank you Bob Smith in helping me see how LEXUS is so much better

Arian G.

Ray's communication is one of the main reasons I return. He keeps me updated throughout the entire service process, checks in before moving forward with anything, and always answers my questions thoroughly. It's refreshing to work with someone who is both knowledgeable and patient. Each time I've brought my car in, the service has been efficient, and my vehicle has been returned in excellent condition. It's clear that Ray pays close attention to detail and truly cares about the customer experience. His commitment to making sure everything is done right really stands out. Ray is reliable and professional. If you're bringing your BMW in for service, I highly recommend asking for him. He's definitely my go-to advisor, and I fully trust him with my vehicle. I appreciate everyone that worked on my car.

Laura P.

Martik was wonderful to work with! We had an appointment and a wish list. It all went very smooth. Working with one person instead of being shuttled to different departments was convenient too. We will be back for future purchases for sure.

Bob Smith BMW is not the closest dealership to our home but we decided to follow our sales person, Martik Gharibian, when he moved. He gave us such great service on our previous leases and we trusted that he would look after us. Everyone was very friendly and helpful at Bob Smith. I do like their new 'One' program where you work with your sales person from start to finish. It is a much more pleasant and less pushy experience. Martik exceeded our expectations here and really showed that he wanted to help us get into our new cars with little stress. There is also a small cafe for you to purchase food so that you don't start getting hangry. In general, it did not feel like a stuffy dealership. Austin helped go through the set up for both vehicles and made the whole process so seamless. The tech aspects of the car can be glitchy but he answered all of our questions and was very patient. We will definitely work with Martik again. We have known him for three years now and he always responds to our text messages quickly. He truly believes in customer service and will try to help whenever he can.

Karina V.

Bought my car about 3-4 months ago, all I can say is that I love the car and the experience was memorable! The staff and my dealer, Tameem, made the purchase easy for me and I can definitely say this is a go-to spot for any future purchases. I wish the location was closer as I would definitely visit it often for any questions but I would recommend this spot for anyone in the market for a BMW!

paint peeling after 1 month of ownership

I am extremely disappointed that Bob Smith BMW failed to disclose that the used vehicle I purchased had a repainted front bumper. I purchased the car on January 23, 2026, and after just one rainstorm, the paint is already peeling. That is unacceptable and indicates poor prior repair work. Your dealership had the opportunity to disclose that the front bumper had been repainted, and you did not. That is a clear failure to disclose material information that would have affected my purchasing decision. If you stand behind your vehicles and value your customers, I expect you to repair and properly repaint the bumper at your expense. This is a straightforward solution to a problem that could have been avoided with simple transparency at the time of sale. I have already filed a complaint with the State of California outlining this issue. However, I am still giving your dealership the opportunity to resolve this matter directly and professionally. All that was required was disclosure. That did not happen. Now I expect the issue to be corrected. I will continue to pursue this matter until the bumper is properly repaired. The responsibility here is clear Sent to the State for review: I am filing a formal complaint against Bob Smith BMW regarding a vehicle purchase made on January 23, 2026. On that date, I purchased a 2022 Subaru from the dealership. At no point during the sales process was I informed that the front bumper and passenger door had previously been repainted or refurbished. Within one month of purchase, the paint on the front bumper began peeling, revealing what appears to be prior repair work. Had I been informed that these panels had been repainted, I would have reconsidered purchasing the vehicle or negotiated differently. The failure to disclose prior bodywork deprived me of the opportunity to make an informed decision as a consumer. I have contacted the dealership and requested that they correct the issue. As of this filing, I have received no response. Selling a vehicle with undisclosed prior repainting or body repairs is misleading and unacceptable. Given that the defect surfaced within one month of purchase, I believe the dealership bears responsibility for correcting it. I am requesting that the appropriate state agency investigate this matter and require the dealership to either: Properly repaint and repair the front bumper at no cost to me. I am seeking a fair resolution and accountability for the dealership's failure to disclose material information at the time of sale.

Maciej F.

We were in a few days ago and had the best experience with Hovik. Very friendly, professional and knowledgeable person. He provided us superior customer service!!! We have been coming to Bob Smith BMW Calabasas for many years. The staff here is wonderful and the service is always exceptional! Big thanks again to Hovik and his team!

Taylor K.

I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogshit.

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Allan M.

3 years ago

I bought a 2009 CPO from Bob Smith BMW. This car has had problem after problem. The majority of those problems are NOT covered under the "CPO Warranty". This is the worst car I have ever purchased. I now take my car elsewhere for the repairs. The CPO Warranty is crap! Also, I foolishly purchased a "tire warranty" for the run flat tires and a "paint warranty". Folks, avoid these warranties. Big fail on my part. Finally, before you buy a CPO, have the paint inspected from a reliable 3rd party. Bob Smith provided a clean Car Fax only to find out afterwards that the whole passenger side of the car and bumpers were repainted. This was a complete shock. I would not have purchased the car knowing it was repainted. I found out recently that many times, they repaint the bumpers on the CPOs to make the cars look new. read more

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Hudson W.

Allan, it is very upsetting to read your review of us here at Bob…

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Barry D.

3 years ago

I wanted to treat myself to a "fun, fancy car" for the first time in my life and decided on a BMW EV. After being shown a number of models by Scott Richards, salesman extraordinaire, I settled on an i4 eDrive 40. Scott and his crew were able to find me the exact car in the color and with the features I wanted. Less than 3 weeks later my new BMW is sitting in my garage, ready for another day of fun. After a couple of days I had some questions and things I couldn't figure out, so Shant from the service department called back and (you won't believe this, but I swear it's true) said he could come to my house in Agoura in about 45 minutes. After about an hour of his help, all my questions were answered and the features I wanted were activated. But, wait, there's more! About a week after owning my new car, Hovik, a resident "Genius," sent me an invitation to come to the dealership and take care of any other questions I may have and to show me some features I didn't know about. He and I sat in my car and went over everything for at least an hour. There's a lot to know about these new features, and it helps to have a real person to call on, not just the manual. I've never experienced such great service. I'll definitely refer anyone who asks to both this dealership and Scott. I'm very happy with this organization and all of the employees who cheerfully helped me. These people are pros. read more

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Hudson W.

Hello Barry, we are so happy to read your 5 star review of us here at…

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Czarina M.

2 years ago

Thank you Hovik for going above and beyond to get us a really good deal on our '23 BMW X3! I'm so happy with our purchase. He's super knowledgeable and made the car buying process easy and efficient!! read more

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Jay B.

5 years ago

Only reason I'm giving two starts is because the service was good, Probably because they want to sell you a car. The person who assisted me with my trade in was helpful and tried to get me a good deal; Which I had appreciated after hours of waiting, we had come to an agreement. After all this I had been guaranteed something in return. Over a month of owning my vehicle they had not fallen through with our agreement and they have not called to retrieve the information from the other dealer, until I had called to get them on top of it. Reliability, communication, and trust is something that can be improved here. Update: still shit service back and forth with ELHAM, NOTHIN IS BEING DONE. Now I have to waste my money ???? For transportation and to get a sheet notarized and they aren't to compensate. Ridiculous wack ass employees read more

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Hudson W.

Jesus, we have contacted all parties involved and provided a means to…

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Dr. Abdulla R.

133

4 years ago

Was looking for new car and searched through BMW USA Web where I was directed to Bob Smith BMW. Marc contacted us to provide all answers to our questions, where we decided to pay a visit to the showroom itself. Amazing place, clean and super professional. Marc was our sales manager where he took care of ever single question and elaborated on the needed things. We went through the build and he was very knowledgeable and bang sharp in every answer. This is what you expect from a dealership, to look for the best for you and not only sell you just a car. We were happy to work with Marc and put an order for the vehicle. If you are within the same area and looking for a BMW, your man is Marc. Attaching his contact details. Can't wait for the delivery of my vehicle read more

Bob Smith BMW - Contact details of Marc. - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - Building process of the vehicle - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello Abdulla, thank you for sharing your five star review with us at…

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Mike M.

5 years ago

When I bought my car it came with the annual maintenance insurance. Before the insurance expire, each time they just check stuff here and there, change the oil, done. But this year my car no longer has that insurance. Then they immediately "found out" tons of things need to repair lol. Many of them are like "20$ parts + 100+$ labor". Some are even just service like "0$ parts + 400+$ labor". They only had one technician worked on the car for a few hours in total, end up charging me almost 1000$ for labor. will never come back to this place again. read more

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Hudson W.

Hello Mike,…

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David T.

4 years ago

I don't usually review places or people unless they truly stand out either for the Good or the Bad and I honestly must say my Service Advisor Mr. PAUL SIMMS over @ Bob Smith stood out as one of the best experiences I've personally had at Any dealership for Any reason. I took my 2013 535i M-Sport in for few repairs, one of the parts was on a 2 and a half week back order and Paul made sure I had a nice, clean, comfortable loaner vehicle for the entirety of the repair time. Even after picking up the car and having another issue from another part a couple days later he made sure I had another loaner vehicle immediately upon bringing the car back in despite the long wait list for loaners. Not only that, He "fought" back and fourth with the warranty company over a 2 day span often times having to repeat himself many times over to them in order to have them waive a 2nd $500 Deductible they were trying to charge me for the additional repair claim. This Man is a Damn CHAMPION!! Concise, Cordial, Courteous and Friendly! He took care of each and every issue I had and answered each and every question I had even once getting back to me after service dpt closing time to calm my nerves on a question regarding the repairs. I'm not even exagerating the slightest bit when I say I was taken care of to the fullest extent! Paul Simms @ Bob Smith BMW Calabasas,, you rock brother read more

Bob Smith BMW - 13' BMW 535i M Sport - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello David, thank you for sharing your five star review with us at…

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Tom A.

3 years ago

Rey Silva, service advisor at BOB Smith is one of the best customer service people I have ever met. Reliable, honest, knowledgeable and will go the extra mile to make sure that I am completely satisfied. I strongly recommend Rey! read more

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Hudson W.

Hi Tom! Thank you so much for sharing this 5 star review of us at Bob…

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Ryan E.

3 years ago

Nick Amini was the best salesman and a genuinely nice person. He tried to help us a lot and even told us what we should and shouldn't get from a personal perspective 10/10 recommended. I would give 6 stars but I can't read more

Bob Smith BMW - At bmw smith - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - New car - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - Car photo - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hi Ryan, thank you for this 5 star review of Bob Smith BMW. We're…

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Ken B.

4 years ago

My fist bmw purchase and I can't not be any happier!! Justin has been by far the best sales guy I've come across in the few experiences I've had in any dealer! Thank you Justin for all of your help and making the purchase of my fist Bmw so enjoyable that it didn't feel like I was buying a car! read more

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Hudson W.

Hello Ken, thank you for sharing your recent five star experience…

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Madhu B.

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3 years ago

Highly Recommend Priscilla and Justin! They helped me throughout the buying process and driving the car off the lot. Exceptional service and highly recommend Alex and Ray who helped throughout the service process after a issue needed to be resolved. Very helpful in getting me a loaner car. GREAT SERVICE !! read more

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Hudson W.

Madhu, thank you for this 5 star review of Bob Smith BMW! We're glad…

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Eddie G.

3 years ago

Travis was great nice guy , helped my sales guy by shuttling me home to pick up some papers I had forgotten to bring that I needed to close on a car . Good experience read more

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Hudson W.

Eddie, we appreciate the 5 star review of Bob Smith BMW. We love to…

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Barry S.

3 years ago

When you're purchasing a BMW, you EXPECT everyone and everything to be pretty special. Bob Smith BMW's staff, including Pricilla and Niguel, are awesome. The week I went in, they were giving away free cars so that made my experience even better. Seriously, I feel like I got a really great deal (compared with other BMW dealerships in the area) and my X1 is X-ceptional. Go getcha a BMW from Bob Smith. Watch out for Pricilla. She towers above all other salespeople! read more

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Hudson W.

Barry, we appreciate your 5 star review of Bob Smith BMW! We are so…

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Tess T.

3 years ago

Thanks so much Priscilla for helping me find my BMW alpina. I am so happy with it and she made the entire process so easy. I went into the dealership very unsure of what I wanted and they helped me find my dream car!! Highly recommend this dealership. read more

Bob Smith BMW - Car - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hi Tess, thank you for sharing your 5 star review of Bob Smith BMW.…

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Ernie H.

5 years ago

Well I always buy parts online than I pickup at the Dealership if you buy y parts inside the dealer you need to double check online because my bill at the dealer was $415. For oil, filter, antifreeze, and thermostat. I check the same order online and my bill was only $214. Big difference The only price that match online with the dealer was the antifreeze The thermostat online was 99 co.pare to the dealer of 180.00 Big difference that's a ripped off. Stay way from the dealer buy online ALWAYS. read more

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Hudson W.

Hello Ernie,…

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Mary A.

3 years ago

Yesterday we went to Bob Smith BMW and had the pleasure of working with Levon and Hovik. When we walked in the dealership we were immediately greeted and from that moment it was very apparent that both Levon and Hovik maintained a high level of professionalism and knowledge. The attention to detail, high level of excellent customer service, and commitment to meeting our needs was above and beyond what we had expected. Throughout the entire car buying process both Levon and Hovik demonstrated transparency and worked very diligently to secure the deal! Thank you Levon and Hovik @ Bob Smith BMW - we will definitely be back! read more

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Hudson W.

Hi Mary, thank you for this 5 star review of Bob Smith BMW! It is…

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Natalie K.

4 years ago

From start to finish my experience at Bob smith calabasas was top notch. Chase was great to work with he was very professional answered all my questions and made sure that I got the best car for my budget. It was a very easy and smooth process. If your looking for a BMW call chase! read more

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Hudson W.

Hello Natalie, thank you for sharing your recent five star review…

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Raena K.

Elite 21

416

160

129

7 years ago

Let me start by saying that this dealership is SO lucky to have the internet sales manager Adam work for them. He is by far the most responsive, professional and honest salesman I have ever met in my life. My husband was looking at a BMW that was listed for sale for some time and had reached out to speak with Adam. Through the weeks Adam continued to follow up and check in on him until finally getting my husband to meet him in person. We had to trade in our Mazda and were in no rush to get a new car, but Adam gave us such an amazing deal and took such great care of my husband that we had no choice but to get it. Amazing service and willing to work with you to try and get you what you want and make you happy. Make sure when you go there and are car shopping online, go and ask for Adam. We will be referring all of our friends and family to him and are now lifelong clients. Thank you so much! read more

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Carolina A.

4 years ago

What an Exceptional experience at Bob Smith ! Not a typical Dealership! They don't have a finance department, which is what I love the most . So I didn't feel bomb barded or over whelmed through the process . Priscilla took care of everything from the sales process to the finance process & almost felt ike I was dealing with a friend. Wayne her sales director was phenomenal & what a comedian! Ask for Priscilla & Wayne next time you pop in! read more

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Hudson W.

Hello Carolina! We appreciate the five star review of us here at Bob…

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Yasi A.

2 years ago

Hovik was great, honest and straightforward. He didn't waste our time with back and forth on price and the deal. We leased an Ix, and the process was so smooth and effortless. Hovik made it so easy for us. Highly recommend Bob Smith if you're looking into purchasing a BMW and ask for Hovik. read more

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Hudson W.

Hi Yasi, thank you so much for this review of Bob Smith BMW. We are…

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Jessica L.

308

3 years ago

I rarely go out of my way to write bad reviews, but this dealership left such a bad taste in my mouth I have to leave one. I have never in my life gone to a car dealership where the sales people could have "cared less" about you. Usually they greet you happily, appear excited to show you inventory and provide extended information on the vehicle you're interested in. From the minute we entered, the representative treated us like we were a bother for wanting to buy a car, gave us little-to-no information about the car while we test drove it (we had to ask and it was like pulling teeth), and had the worst communication post-test drive. While the price was high for the vehicle we were interested in compared to other dealers, we were ready to pull the trigger the next day to purchase the vehicle. We were waiting on some paperwork to be sent from them regarding warranties and other details, and our representative said he would send it over that day. Instead, we waited all day, and received an email in the evening that the "vehicle had actually sold." We were literally in the process of buying it. Bottom line, their attitudes and service were horrendous. My husband and I will never, ever, visit this dealership again, nor would I ever recommend anyone else to. read more

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Hudson W.

Jessica, we're very disappointed to read about your recent visit here…

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Ray M.

3 years ago

I just leased my third BMW from Bob Smith BMW. Paul Nema and Antonio Tate were extremely professional and caring. They carefully listed to my requirement, spent lots of time with me, discussed all options and gave me their professional recommendations. I was impressed with their technical knowledge. They got me the exact and hard to find BMW iX that I wanted at a price that 4 other nearby BMW dealers could not even get close to. This is my 3rd BMW that I am leasing from Paul Nema and Antonio Tate. Antonio delivered my new BMW iX in an immaculate shape to my work and picked up my previous X5. Their service at Bob Smith is great as well . Kurt is very polite and the fact their service department is open on Saturdays make it very convenient, Ray M read more

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Hudson W.

Hello Ray, thank you very much for sharing this 5 star review of Bob…

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S W.

5 years ago

I had i3 with an engine light on and BMW was not going to cover it under warranty. Rey Silva was able to get BMW of America cover the parts and labor for the repairs. My car was done the same day I brought it in and they even supplied me with a BMW loaner. Thank you Rey, SW read more

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Hudson W.

Hello,…

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James V.

138

4 years ago

Hands down the best car buying experience my wife and I have ever had. Extremely friendly, competent, and patient staff. Elham, Tristen, and Elias made the process so stress-free, the complete opposite of what you expect walking into a dealership. If you're tired of the overly pushy typical car sales experience then do yourself a favor and go see this team. Highly recommended. Will absolutely be doing business with them again. read more

Bob Smith BMW - BMW X3 - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello James, thank you for sharing recent five star experience with…

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David B.

3 years ago

Probably the easiest car purchase I have ever been involved with. Priscilla was outstanding. She was attentive, knowledgeable, friendly and was great keeping me in the loop on the vehicle purchase. Thanks for the awesome M340!!! The dealership was immaculate. Everyone was friendly and my experience was wonderful. read more

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Hudson W.

Hello David, we appreciate the 5 star review of us here at Bob Smith…

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Kanye W.

3 years ago

told me to drive my bmw to the dealer with a battery warning light on today, car brokedown on the freeway had to swerve thru 3 lanes of traffic w/ no power steering or acceleration, couldve resulted in a very dangerous situation. this dealership created a very hazardous situation with their poor advice. My bmw warning light told me to consult w dealer, and this is the result. They specifically told me not to tow the car today after i insisted upon a tow. Absolutely ridiculous, many would have panicked and probably crashed in this situation read more

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Hudson W.

Hello, we are very concerned to see your review of us here at Bob…

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Adonda B.

3 years ago

Nick Amini helped us choose the perfect car and made the whole process easy and enjoyable.

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Hudson W.

Hello Adonda, thanks for sharing this recent 5 star review of Bob…

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Amir S.

3 years ago

I love cars (mainly BMWs) and talk to friends and family about cars way too often :) Whenever I'm in the market to buy a car or refer someone, this dealership is the first place that comes to mind all thanks to Marc. He is honest and straight forward, and I don't have to question or doubt what he is telling me. I don't always like what I'm hearing, but it's tough to argue with facts. If you're serious about getting into the car of your dreams, give him a call. You won't be disappointed! read more

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Hudson W.

Hi Amir, we appreciate you sharing your 5 star review of Bob Smith…

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Sargis S.

3 years ago

So i took my car there for issues i was experiencing they told me nothing is wrong with my vehicle when my right side axel was leaking bad the bushing was bad there mechanics are not mechanics service advisors are horrible dont take your car there they will not fix your it even if you have full warranty next day you will get a phone call that your car is ready dont trust this dealer with any repairs read more

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Hudson W.

Sargis, we're very concerned to read your review of us here at Bob…

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Michael K.

3 years ago

Had a great experience buying a new car. Nick Amini helped me through the whole process and made it fun and easy. They definitely have a higher caliber of CPO cars here. Would recommend checking them out if you're in need of a new bmw. read more

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Hudson W.

Hello Michael, thanks for your five star review of us at Bob Smith…

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Bryan R.

3 years ago

Just purchased a used BMW X3 from Bob Smith BMW. This is the third car I have bought from them and just when I think that I can't be more pleased with the service, they always outshine them selves. Special kudos to Priscilla Cardenas and Wayne Lewis for not only their superior customer service, but also for making what could be a tedious process into something that was fun I wanted to add that I also had my mini Cooper service at Bob Smith. Matthew Burke has been my service advisor since the beginning and he is exceptional. read more

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Shawn Y.

2 years ago

Dealers are not responsible and do not care about you after they sell a car. They procrastinate with the paperwork and do not explain the cause of the delay; you just have to wait. I have never seen a worse dealership than this crap. If you want to buy a BMW, you should try another dealership. read more

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Hudson W.

Hi Shawn, we're deeply sorry to hear about your disappointing…

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Dee K.

5 years ago

The five stars is solely for Carlos!!!! He is honestly the most helpful and kindest at Bob Smith; he is THE vibe and face! Thank you for your help on Saturday!! You ALWAYS greet me with a smile and willingness to help with any questions! YOU ARE THE BEST! I drive to Long Beach BMW for 99% of my service needs... and I live in Woodland Hills. I drive to LB- roundtrip almost 90 miles because of their customer service (that's loyalty)! But... I had an emergency with my engine hose leaking mid day on Saturday and had to no choice but to go to Bob Smith. The service advisors arent the nicest- dont know what happened with just being warm and nice especially when you're having an emergency. The crew that was there before the pandemic use to have way better customer service, not sure what happened. That would be my only gripe. However, The service techs are great and explained everything in detail! The young assistants are helpful and nice too; That vibe goes a long way! Thanks again, Carlos, for your help!! Because of you, I will be back! read more

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Hudson W.

Hello Dee,…

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David A.

3 years ago

Bought a 2024 X3 yesterday and was taken care of by Robert Cole. The whole process was very smooth and we reached a deal on the new car and the trade-in very quickly. I think it was a fair deal for me and for the dealership which is the best of outcomes. Loving the car and would recommend Robert and the dealership to any prospective buyer. read more

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Hudson W.

David, we appreciate your review of us here at Bob Smith BMW! We're…

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T P.

2 years ago

We had the pleasure of purchasing a 2021 Certified Pre-Owned BMW 330i for our son from salesperson Robert Cole. Robert made the entire purchase process an easy and trustworthy one. He is truly one of the kindest and most helpful cars salespersons we have ever dealt with. With Robert, you feel like you have received fair, honest and great price buying a car and also met a friend for life. We would highly recommend him at this dealership. read more

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Hudson W.

Hello, thank you for this 5 star review of us here at Bob Smith BMW!…

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Volkan Y.

5 years ago

I recently took delivery of a brand new '21 M340 xDrive. Staff I dealt with were phenomenal. My sales manager was Stefano Balbusso. After contacting with several dealers in the area, He was the one that gave me the deal that I was comfortable with. He did a great job working with me ordering my car. He was patient with me during the whole process, always got back to me promptly with any questions I had (...which is very important to me). Being a Germany order, car took little over 4 months to get here but I knew this and didn't need to have another car so fast. Thank you Stefano, love my new Bimmer! read more

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Hudson W.

Hello Volkan,…

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Lindsay A.

3 years ago

I have been servicing my mini and BMW for many years @ Bob Smith. They have taken very good care of servicing my cars and always available for any car issues I have experienced. I have worked with Jon and Rob who have given stellar service and always ensure I am taken care of from start to finish. Rob recently had gone out of his way to ensure my extra warranty coverage was utilized minimizing out of pocket costs to service my BMW. read more

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Hudson W.

Hello Lindsay, we appreciate your review of us here at Bob Smith BMW.…

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Ali H.

2 years ago

Tameem was absolutely great. We got along great and definitely made a good friend. Help me get out of my 2019 BMW into a 2024 electric beauty. If you're looking to get a BMW definitely hit up this. Kristen the manager hope they make the process fast and easy. read more

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Brett B.

4 years ago

Dennis and Christian were an amazing help today. They really came through and took care of me as a customer. World-class customer service. Thanks Guys you saved the day. I really appreciate your help -Brett from Big Brand Tire & Service read more

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Hudson W.

Hello Brett, thank you for sharing your recent five star review with…

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Wafik B.

2 years ago

Very professional and honest , friendly , I got 2 cars in a week ,special thanks to Elham , Priscilla , Paul , Wayne .

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Page 6 of 47

24500 Calabasas Rd
Calabasas, CA 91302
Directions
(818) 350-8989
Call Now
Visit Website
https://www.bobsmithbmw.com

Payment methods

Does Bob Smith BMW take credit cards?

Yes, Bob Smith BMW takes credit cards.

Other Amenities

Does Bob Smith BMW have free WiFi?

Yes, Bob Smith BMW has free WiFi.

From the Business

Specialties

Bob Smith BMW is a new and pre-owned BMW dealer located in Calabasas, CA! Come see our great selection of new & pre-owned cars today.

History

Established in 1917.

The Smith family got its start in the automobile business when Robert A. Smith, Sr., became a Chevrolet distributor in San Francisco in about 1917. Bob Smith BMW opened in Canoga Park on October 1, 1973. In January of 2004, a new facility was completed in Calabasas and Bob Smith BMW moved there. That location also became the home of Bob Smith MINI.

Meet the Business Owner: Catherine S.

Catherine is the 4th Generation Owner of the Bob Smith Family of Dealerships. An Automotive Dealer Legacy that was established over 100 years ago.

More Info

Hours

Ask the Community - Bob Smith BMW

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Review Highlights - Bob Smith BMW

“I love Bob Smith ~ in Calabasas because of Ryan Bosman and Julia Mofta ~Fiance Manager~ I love her too!”

Mentioned in 37 reviews

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Bought a car from him and it was honestly the best service, so friendly and very very reasonable…read more Definitely recommend him to anyone looking for a car!

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Love Micky and everyone at Bob Smith Mini. I leased my electric Mini Cooper from Micky a few years…read moreago and was just browsing. Not even thinking of getting a new car, but everything about everyone who works here is wonderful and pleasant and ethical. It's a joy to come here and I hate car dealerships. I do not like other local Mini dealerships either. I drive from La Crescenta here just for this dealership. That's context. Thank you Bob Smith Mini. Thank you, Micky.

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Bought my car from Dimitry at SoCal Auto Group -- honest, easy transaction, and the best deal in…read morethe country. Great experience from start to finish. Highly recommend!

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Very A.

7 years ago

If you are concerned about your safety as a woman DON'T WORK WITH WAYNE LEWIS!!!! Many of you will read this and not feel a bit of sympathy for me, but ladies, please, listen! I'll be honest, it has taken me nearly 3 months and several therapy sessions to open a yelp account and write this review. I hope this helps other women who may unfortunately find themselves in my same position. I recently lost my father who was an avid AVID fan of BMW's. I actually learned how to drive in his 1975 BMW 2002. He taught me a lot about these cars throughout the years. In his will, he left me money specifically for my dream car, which at the time is a BMW M4. Not just any M4 though, an M4 CS. Now I know I'll lose some of you there thinking I'm some stuck-up rich gal who hasn't worked for anything, but I can honestly tell you, that couldn't be further from the truth. Regardless of how I make my money, my father worked hard for his and made sure his daughters were taken care of in the event of his untimely death. I was told the Only M4 CS within reasonable driving distance for me was at Bob Smith BMW. Close enough as I border Topanga and Calabasas. The only other 2 I could find were at dealerships in Orange County. I made arrangements with another person from Bob Smith BMW who I will not mention here as they were "fine" to deal with on most fronts, except their response to e-mails wasn't as timely as I'd expect. This person insisted they had a M4 CS in stock and ready to test drive whenever I wanted to come by. I made an appointment for the next day. I arrived as punctual as possible, about 10 minutes early. I was offered coffee at their coffee bar and told to wait here for Wayne. 15 minutes later, from behind me someone asked "you must be Vera?" It was Wayne Lewis. I stood up to shake his hand and he seemed surprised by what greeted him. Not sure if it was the in shape, somewhat attractive woman who makes it a point to take care of herself, or just the fact that I was a woman. He looked, let's say, shocked? Within 5 minutes of our introductory conversation, he called me "hun" at least twice. This didn't sit well with me but I wanted to drive this M4 CS and honor my father. After awkward introductions, Wayne tells me the CS I want to test drive is on the showroom floor and we can look at it but not test drive this exact model, but we can drive another M4 on the lot OR ANOTHER CUSTOMER'S THAT JUST FINISHED SERVICE. Wayne swore he knew the customer well and he/she wouldn't care. I said I wanted to drive the CS and he LAUGHED IN MY FACE. He asked me to come back with him to his desk, which was thankfully in the open. Once we sat down, he asked in a ver hushed voice "why a pretty face like yours needs such a powerful car." I told him it was none of his business and treating me as a weak woman and not a normal customer isn't a good look in an elevated voice. He immediately turned beet red and apologized and tied to SHUSH me. At this time I feel like he realized his mistake and summoned a specialist/tech minion to get the CS out of the show room and on a test drive. We headed out on Mureau Rd. I was impressed with the exhaust sound and acceleration. I even said quietly to myself "dad you'd love this car." Before I could finish that though, I felt a hand on my leg. It was Wayne patting me on the thigh and saying "wow you do know how to drive a car" before a quick uncomfortable squeeze of my same thigh. I immediately asked him never to touch me again in a quite agitated manner. He seemed to brush it off and made a Joe Biden joke about being old school. He then told me to really smash the gas once we got to a straight-away. I was hesitant so, again, he touched me, PUSHING DOWN ON MY LEG/THIGH so I would accelerate faster. At this point I lost it. I slammed on the brakes and pulled to the side of the road. I was hysterical. I told him not to touch me again and if he did I would call the police. He LAUGHED again and tried to play it on the side of being old school. I noted the wedding ring on his finger and asked how his wife would feel. He said "She's comfortable with whatever I have to do to make a sale" and flipping WINKED at me trying to shed some light on his totally unacceptable behavior. I got out of the car and ordered and Uber. After about 5 minutes of Wayne trying to convince me to get back in the car I screamed at him again to leave before I called the police. He seemed to get the point this time around and chirped the tires out of there. If anyone knew of my past in college, you'd understand. No woman should have to go through this. I spoke with a desk deputy at the Lost Hills Sheriff's station and she wasn't sure there was anything they could do as it was more of a civil sexual harassment deal instead of sexual assault. I called and asked to speak to the owner later that day, but apparently getting to Tim Smith requires some sort of miracle. I need a glass of wine or 5 and a Xanax after reliving that. read more

Ash I.

2 years ago

Finally time has come to share my experience this has happened few months ago exactly in October 16th 2023 I went there for a recall on my 2011 328i BMW of course, so I received a call the next day they said that they finishing up with my car on the recall and they recommend like usual they have to sell your stuff or make money some way somehow they recommend the valve cover gaskets to be replaced which is covered under sulev warranty and they told me they'll do it for free even that's was changed not even a year ago but I said okay go ahead and do it, nothing for free they got paid from the manufacturer to do that job anyway I pick up the car the next day, when home which is not even 5 Mi away the next day I was going to work and the check engine light came on, call Bob Smith bmw they told me no problem just bring it in, so the next day I took my car in and they called me the day after they said you valvetronic solenoid is bad need to be replaced and don't worry about it, it's covered under warranty the sulev super ultra low emission vehicle too I said okay great again nothing for free they got their money from the manufacturer again, so just to remember I took the my car twice already first time with the recall and they change the valve cover gasket and the second time the valvetronic solenoid and they never mention anything else and they did their 32 point inspection on the car so the car very much been twice at the dealer so it's perfect ,even the second time they drove the car for 20 mi just to make sure everything runs good on the car no more problems, so like usual I pick up the car drove it home just 5 Mi away and the next day I took the car back with me to work in my way going to work again check engine light came on and the car start acting up missing and kind of also rattling noise in the engine, so like usual the third time in about 10 days . I called Bob Smith BMW and I told them this is what happened oh no problem bring the car in, then after 2 days. I received the call from them they saying they need all the record for the car for the past 8 years record for the oil changes, so just to make the story short I told them what happened they said most likely you have a spun rod bearing. THEY TOLD ME that's normal happens all the TIME. So finally I pick up the car just the day before Christmas last year after I have to go through hell and back getting Carfax to get all the records the oil change records and all the records for the car call the shops to get a printout of the oil change records done in the car almost the past 8 years some , I have to go drive to that shop and get the record from them, I have to call BMW of North America over six times very stupid and ignorant people works there. By the way I am an automotive technician been in a business for over 25 years certified by the state of California to work on any car, that's not includes my training and my degrees in Automotive. I inspect my car thoroughly to see what they did wrong cause the problem with my engine find out there is some metal shaving on the top of the valve cover Where is the valvetronic screws are by number five cylinder where most likely the screws holding the valvetronic got broken they have to drill to get it out not sure how much metal shaving went in the engine cause low oil pressure to wear out number one cylinder rod bearings and I called at least 3 BMW professional technicians of course they don't work for Bob Smith BMW they are professional not like the one at Bob Smith BMW, sometimes they drain the oil in the engine to check there is no debris, also most likely they ran my engine without oil until they figure out they cause a knocking noise or wear out rod bearing in the engine, that's what you gets from Bob Smith BMW and unqualified unprofessional technicians and a liar service writer and ignorant management. Please avoid BOB SMITH BMW under any circumstances. read more

Rob J.

7 years ago

Well first off I'm not sure what type of service other people have gotten from this dealership for their car but I needed to post this which I don't usually post on yelp but last week I took my 2006 M5 BMW in because it had an issue it was in limp mode meaning it would not go past 45 miles an hour I needed to find out what was causing this and what it would cost to fix I then received a phone call from the service department telling me well our technician noticed that you have aftermarket air filters on your car and the exhaust system is also aftermarket and before we can pursue the issue any farther those need to be changed back to factory which will cost you $3800 I had told them the car has been driving great for years something just happened this is not because of the air filters and the other thing that they told me about the exhaust system which was a flat out lie because the exhaust system on the car is the factory exhaust system from the engine back to the mufflers so I told them when I called back I will just come and pick the car up but I need to speak with your service manager first so when I came in I asked to speak with the service manager I was given the runaround for about 20 minutes then finally a different technician came up and asked me if he could help I told him the situation and he said he will check it himself and I said great it sounds like I should've got you in the first place because your other technician and service writer told me that I needed to spend almost $4000 and it has nothing to do with the problem so he checked it out called back and told me it was the ionic sensors and it would cost $1500 to have those replaced then I told him well what about the air filters and the whole exhaust system that I was told that needed to be changed he said he did not understand why they would tell me that, that's when I had told him well I guess they thought I was that little old lady that just says " OH OK here's my credit card go ahead and rip me off. and take some more money so basically beware if you go to this dealership for service if it is not under warranty they're going to try and rip you off and sell you parts you do not need so what I did was I took that information and paid the $185 for them to check the car out then I went to the place I usually buy my parts because I do most of my own work. They always get the parts I need within the same day at a great price this place is called ALL CAR PARTS LTD In Canoga park on Vanowen near Canoga. And no I do not work there and I am not posting this just to get them any type of business I just want people to beware of Bob Smith BMW MINI at the same time let people know where they can go to get parts at a great discount BMW wanted $685 each for the ionic sensors and I needed two. the parts place quoted me $350 each and it took me five minutes to put them on two bolts and a plug now the car runs like new again so as I said before if you go to Bob Smith BMW MINI Calabasas California and you take your car in for service because there is a problem and you have no idea what it might be watch out they might try to sell you parts you do not need and then tell you it might not even fix the problem so basically if I would've spent that $3800 they would've then said you need another $1500 to fix the problem so it would've cost me almost $6000 where it only cost me around $800 total to do it myself with a socket wrench and 30 minutes of my time. I only gave them one star because the technician that did help me actually found the problem or at least was honest with me about the reason the car was not running right otherwise I would not have given that company even one star. read more

Carlos M.

7 years ago

Lesson Learned: if I could I would take stars away and give you a Negative Three Stars. In search of a 2017 BMW i3 REX. April 20, 2019 I found it on cargurus.com. The i3 was a Coming Soon listing so I was excited to be early for this listing. The car was Stock #: V893132L. Car was listed as a 2017 BMW i3 REX with 8,526 miles and listed for $23,991 VIN: WBY1Z8C33HV893132. Now if you have been in the market for an i3, this was a great price. So I requested information and immediately contacted by Antonio Tate, sales person from Bob Smith BMW. Now this is at 9:30am and I asked if this coming soon listing i3 was available? Tate said yes the i3 was out back because they had just received that car and it had a scratch on the bumper that was going to be painted. Note: car was out back, it was not being shown to the public. I explained that I lived 70 miles from the dealership and that I was already pre-approved with my bank. I told him, please hold this car and proceed to email him my current drivers license, insurance card and pre-approval letter. Tate asked if I mind running my credit via BMW since they have better rates. Well after phones calls, emails, my bank fax my approved loan Tate calls me and tells me that i3 has been sold. What! I thought you told me 6 hours ago it was available and by the way you already have my financial institutions loan documents. Nope, that car is sold. He also explains how he's on my side and will see what he can do. I ask to speak to the manager, but Tate says the manager will only tell me the same thing. So I hung up! Two minutes later, manager calls (forgot his name)and apologized for the sold car but said he's going to make it right. He said I could buy and executive i3 2018 for $38k, which he was discounting. This is when my balloon popped and I told him this fishing scam they did was wrong and not to contact me again. It's like getting "Catfished" by a car dealership. They post a car in demand and fish people around. Why write this Yelp review, education. Bob Smith with not get my business and I hope this doesn't happen to anyone else. And to the Bob Smith person that replies to these negative reviews, don't waste your time and try to apologize or call me. Your manager that tried to make it right earlier by having me spend $38k made it very clear how your company works! I have never written this type of review, but you crossed the line. Bob Smith BMW, get some integrity. read more

Jesse B.

3 years ago

I recently had an amazing experience at Bob Smith BMW, and I cannot speak highly enough of their exceptional service, especially their salesman, Scott. After a devastating accident where a driver ran a red light and totaled my previous BMW, I was in need of a new car. That's when I came across Bob Smith BMW and their outstanding team. From the very beginning, Scott went above and beyond to assist me in finding the perfect BMW to suit my needs. Even before I arrived at the dealership, I had the pleasure of speaking to him over the phone. He was patient, attentive, and genuinely interested in helping me throughout the entire buying process. When I finally made it to Bob Smith BMW, I was pleasantly surprised by the professionalism and efficiency of the entire staff. Scott had already prepared all the necessary paperwork, so all I needed to do was sign and drive home in my new BMW. This level of preparedness and attention to detail made the entire process incredibly smooth and hassle-free. I cannot express enough gratitude to Scott for his dedication and commitment to providing outstanding customer service. He truly went the extra mile to ensure that I found the perfect BMW after my unfortunate accident. His knowledge of the vehicles, as well as his willingness to listen to my preferences and concerns, made me feel confident in my decision. The dealership itself exudes a sense of luxury and elegance, which perfectly matches the BMW brand. The facilities are clean, modern, and well-maintained, creating a pleasant environment for both browsing and purchasing a vehicle. Overall, my experience at Bob Smith BMW was exceptional, and I highly recommend them to anyone in the market for a new BMW. Scott's professionalism, expertise, and dedication made the entire process effortless and enjoyable. I am grateful for his assistance and the outstanding service provided by the entire team at Bob Smith BMW read more

scott m.

18 years ago

I will never buy from Bob Smith BMW or BMW again. In fact I would never buy BMW again period! I have purchased 4 BMW's from Bob Smith BMW in Calabasas California over the past 4 years. Beginning around 2003 I believe. All 4 vehicles were leased and were NEW. I had quality problems from the very first car. So 2003 I leased the first set of 2 new BMW's from Bob Smith BMW and had problems from day one. I had quality and service problems from Bob Smith service department, which was run at that time by the daughter was nothing short of a scam! Yet after turning in the 2 vehicles after the lease term was up, I decided to trust Bob Smith BMW AGAIN (based on promises from Matt Smith). Plus the other auto manufacturers did not have anything decent to offer at that time. So we went ahead and leased 2 more NEW, BMW's from Bob Smith BMW. And guess what more quality problems and more service problems from the dealer (Bob Smith BMW). To make things worst upon returning these last 2 cars to Bob Smith, he broke a promise to me they had BMW charge me $600.00 on return for one of the cars which was returned in PERFECT condition and with 7000 miles BELOW the allowable lease miles of 12,000.00 Basically I only put 5000 miles on the car and later that month BOB SMITH BMW had it on their lot for a hefty profit and advertised LOW MILES on the windshield! I tried to get help from BMW North America. They were just as bad as the dealer (Bob Smith BMW). Moral of this story: Buy Lexus, Mercedes, Acura, ANYTHING but a BMW. I normally would have said do NOT buy only from Bob Smith BMW of Calabasas California. But in this case corporate BMW (BMW North America is what they call themselves) , is just as EVIL and scummy as Bob Smith BMW the dealer! read more

rama m.

11 years ago

I have been a loyal customer of BMW for 9 years now, and when I leased my last one two years ago, after couple of months I realized that the spare key does not function, so when I took my car in for service I took the defective key in as well for it to be looked at. When I went back to pick up my car, the service advisor told me that the spare key was defective, and that he will have BMW mail me a new one. He asked me to email him a copy of my drivers license, and a copy of my registration, and he will take care of it. After few months went by, and I never received a new spare key, I contacted the service advisor to ask him where my spare key was, and he told me I need to bring in my defective key again to have it ordered. Not only their story changed, but they also lost my defective key, now needed by BMW to give me a new one. When I picked up my car from service, they never gave me back the defective key. Because I was told I will get a replacement in the mail sent only to the vehicle registration address, I never bothered to ask where my defective key was. So, they lost my defective spare key, and would not accept responsibility. I contacted BMW of North America several times, and they contacted the manager at the dealership, but no one really seemed to care. No one every contacted me to even apologize. I sent the service advisor numerous emails, but he probably responded to 2 out of 10 emails. I was a regular customer of this dealership, but will never go back until they find my defective key I left with them, or accept responsibility. I am truly disgusted by how they handled, or better say never handled this situation. read more

Maral C.

Elite 26

123

229

1 year ago

I had a truly awful experience at this dealership. Kristen Lobetta, one of the managers, completely lacks professionalism and respect. Her rude and unhelpful attitude made it clear she is not fit for her position and has no grasp of how to conduct business. During my negotiation for a car lease, which was only $300 for three years, she was visibly angry and handled the situation poorly. She even went so far as to say, "we pass your business," which was both shocking and unprofessional. If she had any knowledge or basic decency, she could have easily convinced me to accept the deal or at least managed the negotiation more gracefully. While Andy, the salesperson, was friendly, I still couldn't get clear answers to my questions, which was incredibly frustrating. But the main issue was the manger Kristen Lobetta and her rude attitude!! Overall, the service I received does not align with the luxury standards expected from BMW. I anticipated much more and will not be returning. I have lodged a complaint with the general manager Matt Smith and am escalating this to higher authorities, as this level of service is simply unacceptable. In contrast, I received a far better deal from the Valencia showroom, where I was valued and treated with respect and provided with clear, honest information and pricing from the beginning to the end. read more

Mary ann B.

13 years ago

I took my car in for service recently on Monday morning at 9:00am for a standard maintenance (oil change and program update, and wheel alignment), I also had some minor nicks to be repaired under their Total Image warranty. I was given updates on a daily basis and finally the vehicle was ready at 5:00 on Wednesday. With the terrible traffic on the freeway, I barely made it there by 5:45. I was in a hurry to turn in the courtesy car and pick up my vehicle. The car was retained for the additional two days for the minor nicks touch up and upon pick up, none of the items had been corrected except a small nick on the mirror which was painted with normal touch up paint brush (horrible job). I could have done that in 5 minutes and done a better job. After calls to Kathryn in service, they agreed it was a mix up and will repair the items mentioned and work with me at a later time. Now, for the clincher, in my haste to pick up the car and return the courtesy car, I left my prescription glasses in the loaner. I called Josh and he said they weren't there. Very expensive trip to this dealer and I am not sure what someone would do with my prescription glasses. I hope someone will locate the glasses and give me a call. This was not a good experience to this date and hopefully it will get better. read more

Lori A.

10 years ago

Just leased a 2017 X3 M black sapphire metallic (fully loaded) at Bob Smith BMW and it was the Ultimate Experience !! I really felt Special throughout the entire process, all the way from the very first phone call (Samantha to Ryan), the many test drives (Malik to Ryan) the vehicle delivery, down to the financing (Julia, was exceptionally friendly, no pressure at all) it was all very pleasant, it was Absolutely Lovely Ryan Bosman, Internet sales manager was Amazing ! Julia, in financing, very Sweet ! Ryan and I were talking for 196 days before I decided I was ready to lease my BMW. Ryan is a really good salesman, he's honest, sincere, looks out for your best interest and voices his opinion based on what he thinks might work better for you, financing vs. leasing (all of the above, very rare traits in a salesman) and delivers exactly what you want. He and I built/ordered the Sweetest X3 M around (btw, getting Tons of compliments) I'm proud to be part of the Bob Smith BMW FamilyBest BMW Center on the planet Will be a Forever CustomerRyan Bosman, you're not to leave Bob Smith BMW Thank you Everyone, (especially Ryan Bosman) at Bob Smith BMW for truly making this an Adventure I'll never forget, the Ultimate Adventure y'all read more

Roger W.

7 years ago

After doing research on what new small new SUV I wanted, I settled on the 2019 BMW X3. I called and visited multiple dealers and did test drives, but none of them had a car with the combination of features I wanted. Additionally, all of them offered deals that were unattractive at best. Then a friend suggested I contact Ryan Bosman at Bob Smith BMW in Calabasas. I was reluctant at first because I do not live in The Valley and that dealership is a LONG way from my home. Finally I decided to contact him, and everything changed. He was helpful, friendly, accommodating, flexible and tireless in helping me out. To make a long story shorter, I am now driving EXACTLY the vehicle I wanted and the entire transaction was actually pleasant and enjoyable. That is a first for me in buying a car, and I have bought many over the years. Ryan Bosman is a gracious professional in a business where that is not the prevailing character type. In fact, everyone I came in contact with at Bob Smith BMW was great. I cannot recommend this dealership too highly, and specifically, Ryan Bosman is the kind of person anyone would be lucky to engage with in the car buying process. Oh, yeah, and I am now driving my coolest vehicle EVER. read more

Jaxon C.

2 years ago

I recently brought my 2024 BMW M3 Competition xDrive in for service due to a differential overheating warning that appeared at just 7,000 miles. As a high-performance vehicle that is marketed and designed for dynamic driving, I assumed this would be addressed under the warranty. However, the technician, Paul Cooper, informed me that the fluid change required to resolve the issue was not covered, citing the car had been "sportily driven" and that my inner tire tread was low. This reasoning is completely unacceptable. The M3 is engineered for high-performance scenarios and includes features like a drift analyzer and track mode, both of which inherently encourage spirited driving. Denying warranty coverage based on how the vehicle is intended to be used is both illogical and misleading. The fact that a nearly new car is experiencing this issue, and that the technician is refusing to take responsibility under the warranty, reflects poorly on both the service department and BMW as a brand. Customers should not be penalized for using the car in the way it was designed and marketed. This experience has greatly diminished my confidence in BMW's commitment to their products and their customers. read more

Amanda B.

13 years ago

We have been leasing our BMW's from Bb Smith for the past 9 years. We leased cars from Beverly Hills BMW and Rusnak BMW (Thousand Oaks) prior to finding Bob Smith. Rusnak is absolutely the worst! OMG!! They wouldn't know what costumer service was if it hit them in the face. However, we have been thrilled with Bob Smith. Greg from the Internet Sales department is our guy! He always makes sure we are happy with our lease (car and price) and he never, ever haggles with us. He recently found the exact car I wanted at the exact price my husband wanted to pay. He doesn't play games. He does everything he can to make use satisfied costumers. Also, the service department at Bob Smith is the bomb! They always give me a loaner BMW and always do a wonderful job. I recently got in an accident and called Greg to see where I should take my car to get it fixed. He is having the service department contact me and they will send it out to have an approved BMW shop fix it. The costumer CARE, not just service, at Bob Smith is truly so rare and so appreciated. I just had to write a review. Thanks you everyone at Bob Smith. We couldn't be happier with you!! read more

Mathew P.

229

3 years ago

I have purchased many cars in my life.. many as in close to 100 cars.. yes.. I'm without question an addict. I love cars and a huge enthusiasts. I never in my life own a Mini and always always wanted to own a mini so bad.. on my bucket list of things todo in my life. The world is moving in the direction of electric and the manual transmission and ice cars is becoming a thing of the past. This is what DROVE me to the local Mini Dealer. The 1 part I hate about my love for cars is the dealerships. I dont need to waste your time with the headaches that come from most dealerships and sales people. However if you are looking to get into a Mini like myself.. There is no better person to visit than Miklos Forgo. Without question he is a enthusiasts of Mini brand and does an amazing job getting you into the perfect mini for you. I wish Bob smith could clone him and put him at every single car dealership as he is the best sales person I have ever come across.. Make sure to visit mini in Calabasas and ask for Miklos. The Minis are instant smiles and should be consider for your next car!! Excited to get mine in the garage. read more

Ana

2 years ago

Our experience at BMW Bob Smith in Calabasas was absolutely horrible. My husband and I had spent hours negotiating the price and terms of a car over the phone, and they had already run his credit. We even drove five hours back and forth, expecting to finalize the deal we had been promised. But when we arrived, Levon, the salesperson we had been dealing with, coldly informed us that the price had been increased by $1,000--no apologies, no explanations, nothing. It was take-it-or-leave-it. They didn't care about our time or the fact that our credit had already been impacted by this process. On top of that, they didn't even bother to show us the car we were there to buy! After all that driving, Levon told us they didn't actually have it at the dealership, but there was another one available at an even higher price. It was truly a shocking and frustrating experience to be treated like this in the U.S. This dealership clearly doesn't value its customers or stand behind its word. If you're considering a purchase here, beware. This experience was an absolute nightmare, and I wouldn't recommend BMW Bob Smith to anyone. read more

Randy P.

10 years ago

All must be familiar with the term "Buyer's Remorse"-it is an awful feeling. I do not know if an appropriate term exists for the opposite feeling, but if one does, that's how we feel after taking delivery of our sixth vehicle from Bob Smith BMW. Once again the folks at Bob Smith BMW-Marc Medrano in particular, did an outstanding job in making us feel such an integral and valued part of the Bob Smith family. We are both elated with our new 535i M-Sport Edition and look forward to getting 'miles of smiles' as we enjoy it for the next 36 months at which time we will get yet another new BMW. When that time comes rest assured that we will once again contact Marc at Bob Smith. When the BMW survey arrives I will gladly give a 10-rating in all categories-it is well and rightly deserved. In the meantime, it is my hope that this message of appreciation will reach the store management and owners. Marc as well as Paul Nema and Brian in finance are terrific at what they do and it should be acknowledged by someone that can make a difference. Once again, many thanks for all you do-keep up the tremendous work! read more

Oscar R.

3 months ago

I have a pretty hectic work schedule, so coordinating a loaner car can sometimes feel like one more thing on an already full plate -- but Javier made it completely painless. He was professional, accommodating, and went out of his way to work around my schedule without me having to ask twice. You can tell he genuinely cares about the customer experience, not just checking a box. That kind of flexibility and attentiveness is hard to come by. Bob BMW of Calabasas's loaner department is in great hands with Javier -- highly recommend! Curtis is exactly the kind of service advisor you hope to get when you bring your car in. From the moment I arrived, he was attentive, knowledgeable, and kept everything moving without any of the usual dealership friction. My visit was smooth and stress-free start to finish, and a big part of that was having someone like Curtis in my corner. He communicates clearly, follows through, and genuinely seems to care about making sure you leave happy. If you're coming into Bob BMW of Calabasas for service, do yourself a favor and ask for Curtis -- you won't be disappointed. read more

R A.

2 years ago

Beware of Bait-and-Switch Tactics at Bob Smith BMW My recent experience at Bob Smith BMW was extremely disappointing and frustrating. My family and I spent hours negotiating a deal for a BMW X6 with specific color and package preferences, and we agreed on a price with the dealership. They even ran my credit through their application, confirming our arrangement. However, when we made the long, three-hour drive to the dealership, we were met with a totally different story. The salesperson informed us that the color combination we wanted was suddenly "unavailable" and said we would need to settle for a different car for $2,000 less, which was not what we wanted or agreed upon. Even worse, they tried to raise the price by $1,000 if we still wanted the original car! It felt like a classic bait-and-switch. Not only did we waste hours of time and sit through heavy traffic to get there, but we were also treated with a lack of transparency and professionalism. I would caution anyone considering this dealership to be prepared for surprises, as it seems they may not honor deals and commitments. read more

kamran h.

2 years ago

I've been going to bobsmith Bmw since there dealership was on Topanga Cyn on Woodland Hills , This time, was for the break and shaking, same as before, and now I find out last time they just changed the brake pad, not the rotors without contacting me and asking me as a customer discussing the problem. They just went ahead and change the brake pad without checking the rotor if it's good or bad Now charging me again thousand dollar more for changing the rotor and brake pad. They could do this in the first place if they will contact me and telling me what's going on I'm not gonna go back to the dealership anymore so disappointing. The service advisor does not have a knowledge about brake And rotor and the car shaking and then I ask him about something on my car. He was telling me that don't be shy come and look at it on the computer. You're dealing with your customer like this after all the damage you've done to him as I said, I'm not gonna go back there anymore and I'm not gonna send them anymore Customer to buy a car. read more

Alex S.

12 years ago

Just purchased a BMW from Brian Mayer in the internet sales department and he went above and beyond throughout the deal. I purchased from out of state and had never done that before, but he made everything very simple. During the time that him and I were discussing the condition of the vehicle he went out in the rain with me on the phone and crawled around under the car checking for any scrapes or marks on the bumpers, as well as providing me with a detailed inspection of the vehicle going over every point with me. From there on out he was always available any time I had a question about either the car or the paperwork via text/cell phone/email and would always respond within a couple of minutes. He even took care of getting the car registered and had the taxes paid in AZ before the car got to me. As a first time buyer of a car over the phone/internet this is as good as it can get. Got the car I wanted with everything I wanted and more with no headache! Highly recommend Brian and the rest of the team at Bob Smith BMW! read more

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300 Bob Smith BMW reviews that are not currently recommended

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300 reviews that are not currently recommended

Bob Smith BMW - car_dealers - Updated July 2026

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