I submitted a review of my recent experience with Bob Smith BMW's service center, and rather than take ownership of the customer feedback that they solicit, Bob Smith BMW chose to blame the insurance company and the customer. They will deliver subpar service and take NO ownership. There are PLENTY of BMW dealerships in the Los Angeles area. Avoid THIS one. read more

My experience at Bob Smith BMW of Calabasas was, in my opinion, a complete embarrassment for a so-called luxury dealership. I dealt primarily with a salesperson named James Merrick, and based on everything that happened, I feel like other buyers need to know exactly how this place operates. The day before my appointment, I spoke with James multiple times about a specific vehicle. I asked very clearly if it could be put on hold for me because I was planning my day around it and considering canceling another appointment at a different dealership for a similar car. Each time, I was reassured that the car would be kept for me. The morning of the appointment, I reconfirmed my visit and was again given no indication that there was any issue. I then canceled my trip to the other dealership and drove over an hour in traffic to Calabasas just to see this car. I arrived 15 minutes early for my scheduled appointment, checked in, and sat waiting in the lounge. After all that, James finally comes out, looks me in the eye, and tells me, "I have bad news, the car was sold last night." This is the same car we had discussed the day before, the same car he had assured me would be held for me, and the same car I reconfirmed that morning before driving all that way. In my view, there is absolutely no excuse for not telling me before I spent over an hour on the road and gave up another opportunity. To make it worse, he claimed he "didn't know" the car was sold until then, even though he had the entire morning before my appointment to check and let me know. From my perspective, it felt like he knowingly let me drive all that way, allowed me to sit there and wait, and only then dropped the news so he could pivot into trying to sell me something else. That's exactly how it came across: a complete disregard for my time and effort so they could take a shot at upselling me on a different, more expensive car. And sure enough, after telling me the car I came for was gone, he immediately started pushing a different vehicle at a higher price. Then Matt Smith got involved, and in my experience, that only made things feel worse. Instead of real accountability or a genuine attempt to fix what happened, I got what felt like a hollow, robotic apology and a line about "we don't hold cars." Hearing that after I had confirmed multiple times with their own salesperson that the car would be held for me was incredibly frustrating. It came across as completely out of touch and, in my opinion, showed zero respect for the promises made by their own staff or for my time as a customer. Later, Wayne Lewis and Levon Yeranyan also came into the picture. Their involvement, from my point of view, only added to how bad this all felt. The interaction felt scripted, like a standard "sorry this happened" speech with no real substance behind it. In my opinion, Wayne's approach felt especially insincere and mechanical, like a cookie-cutter sales apology with no real empathy for the fact that I had canceled other plans, driven a long distance, burned time and gas, and lost a real opportunity because I relied on what their team told me. In my opinion, this dealership showed a complete lack of respect for my time and for the commitments their own employees make. The way this was handled felt deceptive and deeply disappointing. If I were you, I would be extremely cautious about trusting any promises from Bob Smith BMW of Calabasas, and personally, based on my experience with James Merrick, Matt Smith, Wayne Lewis, and Levon Yeranyan, I would not choose to do business here. read more

Such a pleasant experience today. Went in for a scheduled service with Rob Meyer and he was great! Very quick and knew what he was doing. Also a great experience with Rey who is in the loaner car department. He was very nice and efficient. Definitely a great location to get a service vs the other dealerships I've been to in the past. read more

Great sales person very polite and knowledgeable, fast easy process. Great show room. Great variety of cars in stock. Scott Richards was great, he helped a lot. read more

Scott N. and Hovik were great and very helpful. You can tell they both are very knowledgeable when it came to the BMW brand. What I liked about them the most is the service was very personable, it felt like we were all just talking to each other as friends. During the whole process, we did run into a few issues with finance regarding loaner checks from arrowhead credit union. It did take some time but the issue was resolved and Scott N. and Hovik were very helpful along the way. Even though we had a little hiccup, I do recommend this dealership. I would just recommend not bringing a loaner check to avoid the hassle. Other than that, my family will definitely be coming back whenever one of us wants to upgrade our cars as we are a BMW family. Thank you again Scott N. And Hovik for your exceptional service!! I'm loving my new car :) read more

Bob Smith BMW - x3m40i - Car Dealers Near Me - Calabasas, California

What a wonderful experience! I'm going to start right off the bat and confuse the heck out of you: I didn't die of starvation. Every time we go through the process of purchasing a vehicle, the process is so long and drawn out, my metabolism as kicked my sanity to the curb and I am literally hanging by a thread. Not here. They treat your business with urgency, which makes sense as time IS money. We were lucky enough to find an 2023 M240i with everything we wanted (and some things we didn't, but go fig) and THAT was a hard battle for the past 3 months of searching. The 1 thing that was a near impossibility for the car we wanted was the Cooling and High Performance Tire package (read the spec sheet. Not a gimmick!) This place had it. As in they do not allocate their cars with low-tier packaging for chumps. (That's what Fresno BMW is for.) This car arrived 3 days ago and had garnered lots of interest. We were over 3 hours away and was offered a chance to check it out. Fortunately we moved heaven and earth to get there, and it was SOOO worth it. Elham, our Sales Lady greeted us, provided us with bottles of water, and handed Nigel over to assist our test driving needs. We were presented to a car with a lovely red bow to match the brake calipers and contrast the gorgeous Portimao Blue Metallic. (I'm thinking every bow is red, but let us have this one, will ya'!) The views there in Calabasas were spectacular. Upon our return, we ran through the process with Elham and was assisted by Wayne, who was cordial and completed the finance portion efficiently. She then had Hovac, their product specialist, prepare us for iDrive 8.0, (we came from 7.0, yet there were big changes) and answered all of our questions. We were in and out in 2 hours! Thank you to the entire squad at Bob Smith BMW. We couldn't be happier with our time with Wayne, Nigel, Hovac, and Elham!! read more

Bob Smith BMW - Our M240i! - Car Dealers Near Me - Calabasas, California

wonderful service with Fernando Javier and Juan! they are always keen to help out and super friendly. Absolutely recommend

Ray Silva took care of both BMW Key battery within 5 mins ...great customers service....I was in and out of dealership in 5 mins

I will say from the moment I walked into this dealership I knew I wanted to buy my bmw x7 after meeting Priscilla. She was very patient, went over all my options and I was able to make an informed decision that was best for me. I usually feel rushed or pressured but Priscilla made the experience excellent. I recommend going here to buy your car and asking for Priscilla. After getting my test drive I also met Wayne who with Priscilla went over pricing and helped me get a price I felt very comfortable with. I had a couple issues with my car I wanted to trade in and Wayne was able to give me a deal that was much better than another dealership I had been too. This experience was so great that I feel like this will be dealership for me, friends and my family going forward. Trust me, go here and ask to work with Priscilla and Wayne. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Inquired about an M440i they had in stock. Someone from their sales team reached out and I was very transparent that I wanted to know the price (web site reflected no discounts). Even told them the amount of discount I had been offered from another local So Cal dealer. No response at all. I realize that each dealer is unique and has their own approach to the market (e.g. higher volume with discounts or lower volume at MSRP or even above). Clearly based on my experience Bob Smith BMW falls into the latter camp. I did expect the sales guy to at least respond, but I have not. read more

Thank you to Priscilla C. and the team at Bob Smith BMW for a great buying experience! I found the exact spec 2021 BMW X5 45E that I had been searching for, called the dealer and got connected with Priscilla. From start to finish, she managed all the complexities associated with purchasing a vehicle out of state. She clearly outlined the process, kept me informed as they were preparing the vehicle, and moved with great speed once everything was ready to go. I was going to be traveling and needed the car ASAP, and Priscilla somehow did the impossible and had the car delivered to my door over 1,500 miles away in less than 48 hours once the deal was finalized. I am so happy with the X5 and appreciate Priscilla and her team for making it happen! Would absolutely purchase again, and highly recommend Priscilla at Bob Smith BMW! Thank you! read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

The service guys Gian and Chris are very helpful . They check the fluids and pump tires w no hesitation!!

I'm giving Bob Smith BMW and specifically Justin DeLeon top grades because he helped me realize the vision I had in mind for a new car, from concept to delivery. Justin helped me build a BMW Individual M440i Grand Coupe in the exact color scheme I wanted, with minimal hassle and solid responsiveness throughout the process. I'm very happy with the results. read more

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First-class experience servicing my car with Rey at Bob Smith, the only dealer I trust to take Ultimate care of my car, I've been to 2 other local dealers and they never properly fix the car, so I started servicing here and never been dissatisfied. Great family owned BMW store. Their staff is also very friendly and welcoming. read more

The worst service center I have ever been to. Juan is very unprofessional and lied to me many times. He didn't tell me that I was going to pay out of pocket for the service until after he did the service because the service plan has an expiration date. I paid for the service no problem but I found out that the car still had the vehicle check light. I called about it and he said that he talked to me about it and I declined it. He lied about telling me that the service will cost money prior to doing it and also lied about the vehicle check light I didn't know about that was supposed to cost $275 and said he won't argue with me. So not only I would have had to drive 18 miles to the service center again, I would have to pay another $275. He was a big liar and very unprofessional. read more

DONT BUY A BMW! I have one with 42,000 miles. It has a pretty bad electrical problem and they want $21,000 to fix it!! My mechanic says they are horrible cars and they are so expensive to fix. Even when it was under warranty, they would say things like "well, your radiator needs to be flushed" and would cost $500 to do it. I am a single female that knows nothing about cars so I fell for it every time. Can't get out of there for under $1000 even when it had a "warranty". Now that it isn't under warranty I take it to my regular mechanic. He suggested I take it back there and pay $275 to have it diagnosed which I did. And they want $21,000?! I bought the car 3 years ago for $35,000 and it is probably not even worth that much. The resell value is going to be bad. I am getting a Lexus instead because they were made by Toyota. They suck all the money out of your wallet. The ONLY good thing is that the customer service was good, Ray is awesome. But I'm sure they work on commission and get $$ when they sell you extra stuff that you don't know if you really need it. They used to pay for an Uber both home AND back and now they only cover going home. REALLY????? BUYER BEWARE!! read more

Today I went to Bob Smith BMW to test drive and potentially special order a new M5. Despite the fact that I have purchased cars from them before, and they were my primary service partner on those vehicle , after chatting briefly with a salesman named Samit, I was told that the only way I would be able to test drive the car is if I let them run my credit. I should also mention that I am a 6 foot 4 black man. While I was more than willing to show them a bank balance demonstrating that I could afford to purchase the car in cash, they said that I needed to agree to all terms before they would let me take it out.. It seems insane to me to let someone do a hard pull on my credit in order to test drive something that they may or may not buy. I've been called new Century BMW, who was more than willing to let me drive the car without running my credit. The entire experience was insulting and humiliating. I will never shop at Bob Smith again, and I would not recommend that any person of color spend their hard earned money there. read more

I love my new i5, Priscilla helped me get out of my X1 and get me into my first Electric! Thanks Priscilla! read more

Bob Smith BMW - New electric car - Car Dealers Near Me - Calabasas, California

Bobs has definitely been one of my favorite bmw dealerships for service. When leasing I choose them first unless vehicle is not available. All my bmws I've always preferred their location, their staff, customer service, vibes, and service is on point. Their pricing is fair sometimes hire than non bmw but their always willing to work with you and sometimes price match. Price match and from bmw is always better in my books. John and Kirk have always been my service reps and always providing A+ service. If you're having issues at other dealerships I would definitely recommend them. They provide same level or class of car when asking for a loaner, their loaners are always in great shop and clean. They also have a cool coffee shop inside which is a perk. Cheers bmw Of Calabasas! read more

Absolute Nightmare. Go anywhere else. I should start by saying I'm a big believer in brand loyalty and in supporting family-owned businesses. I've had BMWs for years and had hoped to keep it that way. But my experience was pretty appalling and neither the dealership nor BMW Corporate has made amends. I bought my hybrid X5 from Bob Smith in late 2020 as a certified pre-owned vehicle. It only had 25k miles on it. That was just around the time COVID began so I have put very few miles on the car -- it's now around 45k miles. I've had to take it in for service a few times (I ALWAYS brought it to the dealer - and over the years I've spent between $5-$10k with their service department). About 2 months ago, the drivetrain light came on and I couldn't get the car into reverse. So I had it towed to the dealership. It took them over a week to assess the problem, at which point I received an electronic notification that there were several issues, but the main one was a transmission issue that they estimated costing $33,000 and that they recommended I do not fix. In other words, they told me I needed to scrap the car and buy a new one. Imagine my upset at the idea of totaling a BMW at only 45k miles. I asked to speak to the manger of the dealership and was connected with Fernando (it turns out he was the service manager, which I discovered later). Fernando told me that since my car was past its two-year warranty, there was nothing they could do other than recommend escalation to BMW North America for their "goodwill" program. He claimed BMW had the capacity to solve the issue. Of course, BMW North America kicked the can back and insisted the dealership needed to handle things by extending their warranty...Fernando again insisted only Corporate had the power to solve things. After filling out online forms and a lot of back and forth between Fernando and BMW corporate over another week and a half, I finally received notification that the resolution they reached was that the dealership would fix my transmission for "only" $27k, OR they would give me $1500 off a new car. Not really a resolution as you can get $1500 off a CPO car by walking into a dealership and $27k is still a ton to spend on a vehicle this young. I told them that was completely unacceptable. While I deliberated what to do and finished my work day, I was texted on final time (at 4:48 pm) that I needed to return my loaner car and have my car towed THAT DAY or else they would begin charging me fees . They also increased their offer to 3k off a CPO vehicle or $20k to do the transmission work (which they noted they still didn't recommend doing). That's to say nothing of the $5k in shock work it needed. My fiancé insisted I take the car to a European mechanic nearby. I really didn't want to spend more time and money just to be told the same thing, but he wore me down and I relented. Guess what? It took that mechanic ONE DAY and less than $200 to determine that the dealership had updated the car's electrical system (shoutout to CS Motorwerks - honest, affordable and fast!!) and that there were simply electrical faults and the car needed to be put to sleep and restarted. THE CAR WORKED FINE after the mechanic did this. I've been driving it daily for over a month without any incidents or lights. So that leaves us with the question -- was this an intentional way to sell more cars? Or is the service department at Bob Smith egregiously bad at their jobs? Does it really matter which? I did call someone in the Sales Department, Matt Smith, to report all of this about 3 weeks ago. He seemed appropriately horrified and said he would escalate to an owner right away for follow up. I never heard back so I called him again two days ago and left a message. Shortly after, I was contacted by Catharine Andrews who is an owner and general manager. Though she was nice in demeanor and claimed to look into the issue, she had absolutely no resolution for me. "After reviewing the issue with her team" she said she felt her team had followed proper process, and there's nothing they can do because my car is outside of warranty. She insisted she believes the transmission is faulty and will fail shortly. I asked her if it makes sense that a BMW I purchased from them, and that I only ever serviced with them, would be essentially totaled at 45k miles and less than 10 years of age. She had nothing to offer me except to say she "understood my frustration." Will never buy a BMW again, and will be telling everyone I can about my experience here. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

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Shout out and ten s for Andy, Harrison, John H., and Team Bob Smith BMW for exceptional service and professionalism! Solid support from start to finish on every visit! Thank You! read more

We leased an electric BMW about a year ago from them. A few weeks ago we went to replace a few of the tires at a local tire shop. We need a key to remove the tires and it wasn't in the car. I called and spoke to the salesman Justin that we worked with. I thought possibly there was a hidden compartment for it. No as it turns out it just wasn't there. I suggested that they could FedEx one to us? He told me to go to our local BMW dealer to get one. After contacting them they said to contact the key manufacturer. We did and the key was about $18. We bought it. So rather than Justin doing that for us which would have been amazing customer service, we had to do that ourselves. So will we lease or buy a car from this dealer again? I'm thinking most likely no. read more

Terrible sales staff. Sat there for 30 minutes before deciding to leave. The sales person, Bobby comes and catches as we are getting into the car. Walks us around the lot but can't find the model. He didn't seem to know much about their models or inventory. Takes us back inside and makes us wait another 15 minutes taking to the manager. All of this while waiting just to test drive a car. I got up an left. There are two other dealers within 10 mile radius. You would think they would care more about their sales. read more

Priscilla Rocks!!! Bought a 2022 X5 M comp from her, she was very knowledgeable, super friendly, not pushy, and very professional!!! Bob Smith is lucky to have her!! Wayne who is her manager I think was very friendly and helpful as well. They work good together! Our sale went smooth and we love our car!!! Thank YOU ! read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Just drove off the lot last Saturday. Bob Smith had the best inventory to choose from, where I found the perfect blend of color and trim. It was very hard to find a vehicle as tastefully appointed elsewhere. Made an appointment with Justin, and the car was out front when I got there ready to go. No nonsense breakdown of the terms and details. And as the paperwork was being processed got an expert walk-around and tech set up with Lou. Went back inside finished my paperwork and I was out the door. I have never felt so comfortable and relaxed in a dealership experience. And now I have a great ride to show for it. Thanks! read more

Purchased a new X5 and stopped by the dealership to see the facilities and learn about their service dept. My wife looked for the customary visitor complimentary coffee and was tersely cross examined as to what we were doing there and who we were working with. A woman working what appears to be a commerical coffee bar in the showroom told her "when you get a sales person come back". This was so atypical of any visit to a (luxury) car dealership that we have ever visited. We stopped at the Coffee Bean across the street. We can well afford to buy a cup of coffee, thank you, even if apparently BS BMW can not provide such basic hospitality to prospective customers. We will be getting our new car serviced in T.O. or Camarillo. read more

I will start off by saying that I recently took my car in for a recall issue. I guess since the part is replaced of no cost to you and there is no commission to be made from you, you're unimportant. I don't want to name the service advisor I had because I would like to think perhaps he was just having a bad day. My rating is NOT reflecting on the experience I had with my service advisor because I was very disappointed with the service I received on his end. My FIVE star rating is for CHRIS because of his professionalism! My car wasn't even his responsibility to take care of, but he did. He saw me waiting outside in the pick-up area for 10-15 minutes (I was also not feeling well), and he noticed my service advisor not even acknowledging me. Chris asked someone to get the car for me. Someone (don't know his name) brought my car from the car wash dirty on top, seats were even wet, it looked worse than when I took it in. I asked why my car seats inside were wet and was told they open the doors and spray it. Chris took my car back in to get the dirty sections cleaned and ended up drying the sides of the doors, wet seats inside, and parts of the outside of the car himself. An employee asked who my service advisor was as he should've followed up until the end, and he didn't. A week has passed and I was debating whether I should write a review and I'm glad I did, because good and deserving employees who go above and beyond should be recognized...and CHRIS is that person. read more

The reason for my five star is because of Carlos Rodriguez. I have been coming to Bob Smith BMW for over 23 years and Carlos has been a constant support and help. I've had numerous Service Advisors, but Carlos has stood out with care and service. He is exceptional in what he does and his knowledge is valuable because of his years of service experience (working with BMW). If it weren't for Carlos, I would find service more consistently elsewhere. Thank you for being so great at what you do! read more

Scott Nakaoka and Levon are among the best sales advisors I've ever had the pleasure of working with. Levon, the sales manager, went above and beyond to provide the most fair and transparent deal possible for my car. Scott was incredibly informative over the phone, clearly explaining what they could offer and what their expectations were before committing to the purchase. Scott gathered all the necessary information in under 20 minutes and had me at the dealership within the hour. I drove over 30 miles to meet Scott and Levon, and it was absolutely worth it. They treated me with professionalism and respect throughout the entire process. As a long-time BMW enthusiast--every car in my family has been a BMW--this was my first visit to this particular dealership. I now regret not coming here sooner. From now on, this will be the only BMW dealership I go to. I can't recommend them enough--they're truly exceptional. And best of all, they wrapped everything up in under 30 minutes! read more

I took my BMW x3 into Bob Smith BMW for a recall. I got the 'recall' part and new brakes. After I picked up my car, the next day I had a strange problem with the car and thought it might be a result of something they did to the car while it was there. Fernando Narvaez, the Head Service Manager, was so kind to let me bring my car back so he could check out the car to see what was wrong with it. He arranged a loaner car for me and took the time to diagnose the car and solve the problem. I really appreciated how willing he was to see what might be wrong with the car and to help me out. Fernando was wonderful to work with. Respectful, patient and very helpful! read more

I highly recommend going to Bob Smith BMW both for service and to get a new car. I brought my 10 year old BMW to the service team to help solve a problem no other mechanic had been able to solve for me. They were communicative and helpful throughout the process and even let me use a loaner car. I was worried the prices would be higher than other mechanics but not at all. John, my service consultant, was great and I would definitely bring my car back here. The sales team was also super nice and transparent during my search for a new car and I would gladly bring my business here again in the future. read more

Service was terrible ! Employee hospitality was severely lacking. I was treated rudely and disrespectfully when picking up my $100,000 BMW that was taken there for routine service. Waited one hour before someone spoke to me after opening at 8am on a Saturday. Seven employees passed me by in the waiting area where I was told to wait without acknowledging me or asking what I was there for. That is after I already told 3 employees that I was there to pick up my car. No one really cares about the customer anymore. Complete disregard for costumer service. Absolutely disgraceful! Will never buy another automobile there and I am sure the same will be for others. Bob Smith BMW dealership has really gone down hill. Jeff Schwartz Business Owner read more

Theresa was an absolute GEM!!!!!! Assisted me in getting my new BMW and trading in my old M440. She worked with us through the whole process for hours, she is truly amazing and so sweet. read more

Hovik was an amazing salesman to work with highly recommend him. Went in to see a G87 M2 and left with the keys. Gave me what I wanted on my trade in and got me on the road. read more

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Truly a great buying experience. Over the past several years, I purchased my cars via various dealerships internet managers, where the deal would already be in place prior to my arrival. However , since I needed to set up a test drive for the CPO BMW X5 , I contacted Bob smith BMW in calabasas and received an immediate phone call from Hovik, my sales rep. I was somewhat not looking forward to completing the buying process from square one. However , as soon as I went to the dealership and was immediately greeted by Hovik, I knew this would be a great buying experience. Bob smith BMW has trained everyone of their employees the best way possible. Every single person I came in contact with was friendly and helpful. Hovik made the buying experience easy and actually took much quicker time than I expected. I will definitely be purchasing more cars from them in the future. The best part of going to Bon smith was dealing with only Hovik the entire time. Through the test drive , negotiating , and financing , I was never sent to any other individuals, which made the buying process quicker and better. Absolutely excellent service!!! read more

Went into the dealership to look for a car. We walked around the lot and then went into the showroom to see if we could find a X5. Unfortunately no sales person approached us to ask if we needed help after walking around for 30 minutes. Bad customer service!!! We will not return to this dealership. read more

So many great things to say about this dealership!! Team 1. We had the pleasure to work with Nick Amini. He was actually the easiest person to work with since he did his best for us and there was no back and forth wasting time. In actuality, I wasted more of his time changing the car because I couldn't decide on the white/grey/interior color combination! He gave us all the rebates/incentives and was straightforward with the transaction. I didn't feel pressured or anything, which is unheard of usually. 2. Hovik - the BMW tech genius was awesome too! He walked me through the app and how important it is to maximize the car's abilities. BMW really stepped it up with not only the vehicle but the tech component as well!! I am able to see everything and more in the app. And on top of that, it's not an extra charge - it's included. And the app actually works also unlike other brands. Extra options We did a lease on the car for multiple reasons - but, normally you would pay extra for maintenance and Gap insurance.... But it's all included here. Easily saved us $100 a month. Car The car is incrediiiible. It was between this and a Tesla and this wins hands down by far. The display is not confusing, it's organized and easily to work with. The smoothness of the car is simply awesome and the steering feels like a real sports car. I'm truly in love with this car and it's the first purchase I made coming out confident and content! Not only is the electric car great to have, but it looks so modern and futuristic Facility Last but not least, the facility was clean and the dealership felt like one big family. We brought our German Shepherd dog and said hi to a couple of other people working there and no one felt disturbed or negative around him (since he's a big pup) we were welcomed by everyone and met another gentlemen that had a shepherd himself as well! It was a fun time being at the dealership! Note* I won't forget to mention that everyone should try the coffee shop inside the dealership! The dirty chai latte was one of the best I've ever had. A perfect drink to go hand in hand when buying a BMW All around - a great experience and I will be sending my friends/body shop customers this way to purchase their BMW. Thank you, Nick!!! Jonathan and Vivian Cardona read more

Bob Smith BMW - 2023 BMW i4 e35 - Car Dealers Near Me - Calabasas, California

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I had the best experience of purchasing i4 with Hovik Hovhannisyan. He's kind, welcoming, patiently explained every detail of the transaction. I will be back for all further purchases. read more

Bob Smith BMW is my new "go to". they made buying my 2023 X6 an easy and pleasant experience. Having such a strong dealership behind our purchase gives us peace of mind we have a very solid car. Hovik was great. I didn't feel like he was trying to "sell" or pressure me. Wayne and Alex are rocking dudes as well. they've earned my future business read more

I had a great experience at Bob Smith BMW. I purchased my car there and could not have been happier with the entire process. Wayne, the GM is accessible and friendly. I've also had great experience with the service department. They always have a loaner car for me and Fernando, who oversees service is extremely attentive and helpful. Highly recommend! read more