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    Bob Smith BMW

    4.0 (1.9k reviews)
    Closed 7:30 am - 7:00 pm
    Updated over 3 months ago

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    BMW M440i
    Jesse Z.

    Worked with Martik, amazing service. He walked me through everything especially choosing the correct BMW. Went in looking for something different and came out with the perfect car. Dont look anywhere else. All BMWs are the same, but service to me matters and makes a difference.

    Arian G.

    Ray's communication is one of the main reasons I return. He keeps me updated throughout the entire service process, checks in before moving forward with anything, and always answers my questions thoroughly. It's refreshing to work with someone who is both knowledgeable and patient. Each time I've brought my car in, the service has been efficient, and my vehicle has been returned in excellent condition. It's clear that Ray pays close attention to detail and truly cares about the customer experience. His commitment to making sure everything is done right really stands out. Ray is reliable and professional. If you're bringing your BMW in for service, I highly recommend asking for him. He's definitely my go-to advisor, and I fully trust him with my vehicle. I appreciate everyone that worked on my car.

    Bob Smith BMW is not the closest dealership to our home but we decided to follow our sales person, Martik Gharibian, when he moved. He gave us such great service on our previous leases and we trusted that he would look after us. Everyone was very friendly and helpful at Bob Smith. I do like their new 'One' program where you work with your sales person from start to finish. It is a much more pleasant and less pushy experience. Martik exceeded our expectations here and really showed that he wanted to help us get into our new cars with little stress. There is also a small cafe for you to purchase food so that you don't start getting hangry. In general, it did not feel like a stuffy dealership. Austin helped go through the set up for both vehicles and made the whole process so seamless. The tech aspects of the car can be glitchy but he answered all of our questions and was very patient. We will definitely work with Martik again. We have known him for three years now and he always responds to our text messages quickly. He truly believes in customer service and will try to help whenever he can.

    I4 with M package
    Laura P.

    Martik was wonderful to work with! We had an appointment and a wish list. It all went very smooth. Working with one person instead of being shuttled to different departments was convenient too. We will be back for future purchases for sure.

    vehicle purchased from this dealership
    Karina V.

    Bought my car about 3-4 months ago, all I can say is that I love the car and the experience was memorable! The staff and my dealer, Tameem, made the purchase easy for me and I can definitely say this is a go-to spot for any future purchases. I wish the location was closer as I would definitely visit it often for any questions but I would recommend this spot for anyone in the market for a BMW!

    paint peeling after 1 month of ownership

    I am extremely disappointed that Bob Smith BMW failed to disclose that the used vehicle I purchased had a repainted front bumper. I purchased the car on January 23, 2026, and after just one rainstorm, the paint is already peeling. That is unacceptable and indicates poor prior repair work. Your dealership had the opportunity to disclose that the front bumper had been repainted, and you did not. That is a clear failure to disclose material information that would have affected my purchasing decision. If you stand behind your vehicles and value your customers, I expect you to repair and properly repaint the bumper at your expense. This is a straightforward solution to a problem that could have been avoided with simple transparency at the time of sale. I have already filed a complaint with the State of California outlining this issue. However, I am still giving your dealership the opportunity to resolve this matter directly and professionally. All that was required was disclosure. That did not happen. Now I expect the issue to be corrected. I will continue to pursue this matter until the bumper is properly repaired. The responsibility here is clear Sent to the State for review: I am filing a formal complaint against Bob Smith BMW regarding a vehicle purchase made on January 23, 2026. On that date, I purchased a 2022 Subaru from the dealership. At no point during the sales process was I informed that the front bumper and passenger door had previously been repainted or refurbished. Within one month of purchase, the paint on the front bumper began peeling, revealing what appears to be prior repair work. Had I been informed that these panels had been repainted, I would have reconsidered purchasing the vehicle or negotiated differently. The failure to disclose prior bodywork deprived me of the opportunity to make an informed decision as a consumer. I have contacted the dealership and requested that they correct the issue. As of this filing, I have received no response. Selling a vehicle with undisclosed prior repainting or body repairs is misleading and unacceptable. Given that the defect surfaced within one month of purchase, I believe the dealership bears responsibility for correcting it. I am requesting that the appropriate state agency investigate this matter and require the dealership to either: Properly repaint and repair the front bumper at no cost to me. I am seeking a fair resolution and accountability for the dealership's failure to disclose material information at the time of sale.

    i4
    Maciej F.

    We were in a few days ago and had the best experience with Hovik. Very friendly, professional and knowledgeable person. He provided us superior customer service!!! We have been coming to Bob Smith BMW Calabasas for many years. The staff here is wonderful and the service is always exceptional! Big thanks again to Hovik and his team!

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    9 months ago

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    1 year ago

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    10 months ago

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    10 months ago

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    6 months ago

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    10 months ago

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    5 months ago

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    9 months ago

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    3 years ago

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    1 year ago

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    7 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    6 months ago

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    2 years ago

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    7 months ago

    wonderful service with Fernando Javier and Juan! they are always keen to help out and super friendly. Absolutely recommend

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    1 year ago

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    7 months ago

    Ray Silva took care of both BMW Key battery within 5 mins ...great customers service....I was in and out of dealership in 5 mins

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    1 year ago

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    8 months ago

    The service guys Gian and Chris are very helpful . They check the fluids and pump tires w no hesitation!!

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    2 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    8 months ago

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    9 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    10 months ago

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    1 year ago

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    10 months ago

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    1 year ago

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    10 months ago

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    3 years ago

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    Page 2 of 47

    Ask the Community - Bob Smith BMW

    Review Highlights - Bob Smith BMW

    I love Bob Smith ~ in Calabasas because of Ryan Bosman and Julia Mofta ~Fiance Manager~ I love her too!

    Mentioned in 37 reviews

    Read more highlights

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    Carstub

    Carstub

    (796 reviews)

    I was referred to CarStub by my boyfriend, who had previously used them to sell a couple of older…read morevehicles, so I decided to give them a try when it was time to sell mine. As a nice bonus, CarStub also honored their referral program and gave him a $50 gift certificate for referring me. One of the biggest advantages for me was the convenience. As someone with a busy schedule, I appreciated that they came directly to me rather than requiring me to drive somewhere and spend hours waiting around. It made the entire process much easier to fit into my day. After providing some basic information over the phone, I scheduled a convenient time for them to come out and inspect the vehicle. Robert reached out ahead of time to let me know he was running earlier than expected, which I appreciated. Once he arrived, he took the time to explain the process and perform a thorough inspection. There was no pressure or hard-selling involved. If you have a realistic price range in mind, the negotiation process is straightforward and respectful. After agreeing on a price, we completed the paperwork on the spot, and I received payment the same day while arrangements were made to pick up the vehicle. What stood out most was the customer service. Robert needed one additional document after the sale and was willing to work around my schedule, even returning the following Monday to make the process as convenient as possible. Selling a car can often be stressful, but this experience was refreshingly hassle-free. Between the mobile service, same-day payment, and attentive customer service, I can see why they came highly recommended. If I ever need to sell another used vehicle, I wouldn't hesitate to work with Robert and the CarStub team again.

    So quick! fast and easy. In search of getting the best…read moreoffer on my car and came across Car Stub by Inspector Adrian Flores. He was very professional and we countered the offer- after making a call it was a success! Thank you Adrian our family appreciates you and will be in contact for our future car needs. He explained they also take Leased and financed cars. Thank you Carstub. By the way, the come to you! And pick up next Day. We are located in San Bernardino, CA

    Cadillac of Calabasas - Kudos to Sales Manager, Michael, and Sales Specialist, David for the premiere sales and customer service.

    Cadillac of Calabasas

    (66 reviews)

    I had a very disappointing experience with this dealership…read more I am currently 8 months pregnant, and when I first visited the dealership, I found the car I wanted to purchase. After making my decision, I contacted Alex, the sales representative, and promptly provided all the required documents. My only request was that the process not take an unnecessarily long time because of my pregnancy. Alex then transferred me to Maria, and unfortunately My experience changed completely. From the beginning, she spoke to me in a disrespectful and condescending manner. At one point, she even told me that I probably didn't understand things because of "cultural and language differences." I found that comment extremely offensive and inappropriate. No customer should ever be made to feel judged or stereotyped because of their background or language. I decided that Im not comfortable doing business with a dealership that made me feel discriminated against, so I chose to purchase the same vehicle elsewhere. I hope the dealership takes this feedback seriously and ensures that every customer is treated with professionalism, respect, and dignity.

    This review is for their service department. But will be buying my next Cadillac EV from this…read moreplace. For sure!!! First off, Cadillac of Calabasas, thank you for not outsourcing your service dept customer service to another state, it was so nice to speak to an actual live person to make my appt. And to let the person know exactly what I need. Second, you have the BEST Service Director on your team. I've known Carmen since 2009 when I used to go to Cadillac of Thousand Oaks for my Yukon's, Escalade's and now Vistiq. Carmen took care of me and my cars. To know that she is at Calabasas, all it well and perfect!! I will be notifying many of my friends and families with their precious Cadillac's to go to Cadillac of Calabasas. I recently wrote a scathing review for Cadillac of Thousand Oaks and I will not recommend that service department to my worst enemy! Cadillac of Calabasas will treat you the way you deserve as a Cadillac owner. Thank you again, Cadillac of Calabasas and especially to Carmen. She took care of me as always.

    Bob Smith BMW - car_dealers - Updated September 2026

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