The service was completed much faster than the estimated time. The customer service was excellent, and the service advisor thoroughly explained the issue in a clear and detailed manner. read more

Outstanding customer service from start to finish! Mr. Hassan and Mr. Khazzaka were both amazing as well as the Finance gentleman --friendly, honest, kind, knowledgeable, and easy to talk to. It was actually Mr. Hassan's first day, but you would never have guessed it. He handled everything with professionalism and confidence, as if he'd been doing it for years. The dealership had such a welcoming atmosphere, with beautiful Fourth of July and World Cup decorations that made the experience even more enjoyable. I truly felt valued as a customer. This is definitely going to be my go-to dealership from now on. I highly recommend this dealer to anyone looking for excellent service and a great overall experience! read more

Liars and swindlers!!!!!!! I was looking to buy a RAV4 on the Memorial Day sale and in my city they were all sold out. We went to Toyota Northridge. They lied to me about where the car was made. They said it was made in Japan, but it was made in Canada.. and they were convincing me that they were just flying off and they never have them and I better buy it now and they ended up charging me thousands and thousands of dollars over what the price should've been. They said that they can do it because of supply and demand. I should've just walked out darn it. Our salesman was, I know it all and a complete jerk. Then I saw the GM with his top sales people all giving each other high-fives in a group because they were making so much money by gouging the public.. Our salesman didn't even go over anything about the car. I just called my local Toyota dealership and told them this story and they said that they have strict rules that they would never overcharge. Northbridge Toyota are crooks. Literally go to any other Toyota dealership that is all. read more

Worst service ever... 30+ minutes wait just to pick up My Serviced Truck Up. No one Cares... Arrogant people working there. Worst place to shop... read more

The sales person not naming looked like he hated his job. He had no energy and looked like he works for the funeral home than a car dealership. I've not had any good experience here even with the car service so,mi would never go here and I do not recommend this place. read more

Last Saturday I leased a 2026 Toyota Corolla from Toyota of Northridge. My salesperson was Ignacio I. Ignacio gave me the best service he could and beyond my expectations. He showed me preowned cars as well as new Corollas. I became interested in the 2026 Toyota Corolla. Ignacio gave us numbers for financing used and new cars and Leasing new Corollas. After negotiations I got the price i liked. I test drove the car was going to buy. Ignacio was patient and well informed about the car and its specifications. Thank you Ignacio. I wish you the best and success in your job. read more

I came for a tire rotation to get my service done and I was suggested to get an oil change . This knock is not on the sales guy Joseph , but this is on their service team and management. I get home after my oil change and they forgot to put the cap back and and oil was everywhere and very high likely hood they messed up the engine. First they could not get me a car , I was waiting the whole day and they kept saying they would come , I had to take an Uber home from work, then on top of that when I get my car back there was no type of apology from the manager not once ! Not when he spoke with me on the phone and not when I picked up my vehicle , you would think after dropping the ball this bad you would get an apology but nah. On top of that at least do a complementary wash for the trouble but not even that . Wow their customer service is not existent, abysmal . Avoid this place at all costs !! read more

Northridge Toyota - Look what I found ?! - Car Dealers Near Me - Northridge, California

I had an extremely disappointing experience with Byron Lopez, the Loyalty Specialist Manager. I came in to discuss options regarding my vehicle and a persistent glove box rattle, only to have my concerns dismissed with comments like, "It's a truck, all trucks rattle," and suggestions that I should buy a hybrid instead. The interaction felt condescending, unprofessional, and completely lacking in customer care. What makes this worse is that Byron misrepresented my concerns to another employee, implying I didn't like the truck itself, which was never the case. Ironically, a service advisor later confirmed the rattling was not normal and that a repair was available. As a family that has purchased five vehicles from this dealership, I expected respect and professionalism. The service department continues to be excellent, but this manager's attitude and lack of listening skills reflect poorly on the dealership. Management should seriously consider additional customer service training for this position. read more

If I could assign a rating of zero, I would do so. I communicated clearly and reached an agreement with Richard and his manager, Andrew. I explicitly provided the exact vehicle and VIN to prevent any mistakes and to save time for both parties. They assured me that I could finalize the deal if I visited in person. However, I drove two hours only to be informed that the vehicle was reserved and to be offered a different car. This situation resulted in an unnecessary effort on my part, and they have not taken responsibility for their actions. It is evident that they lack respect for people's time and engage in deceit to lure customers. Such conduct is highly unprofessional. read more

Northridge Toyota - Wasted time coming here - Car Dealers Near Me - Northridge, California

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Don't purchase with Falcon!!! When I first originally came, I told him I did not have anything to put down (originally just went to refinance my old car) and he talked me into getting a new one. He opened up a credit card under my name and used it to put 2k down without my acknowledgement so now I'm stuck w the credit card payment on top of my new car payment. I called him to get a better understanding of this and he told me "it doesn't matter because I signed papers. I can't talk about this no more".. extremely unprofessional and illegal. read more

If you want to pay more for a car then go into this dealership. They will not honor your online deal negotiation, even though it is documented and it's in writing. Anna was my online rep a lease deal on a 2026 Toyota sienna XSE which she said will arrive in three weeks. I got to the dealership today and the finance manager Paulo showed me new numbers for my lease. I said I already made numbers with Anna for $2000 down for 36 months at $750 a month with tax. Well, the market right now is really high and we have a $5000 markup on these cars now. And I asked him so you will not honor the deal from 2 1/2 weeks ago. That is the reason I also put down my $1000 reservation for the car. And now he is saying that because of market adjustment blah blah blah. And he said that is the reason also Anna is no longer here. I have no choice because I know the Siennas are high in demand and just have to pay the difference. I will end up with no car. If I knew this was gonna happen, I had the exact same deal at Manhattan Beach Toyota and Cerritos Toyota with the car in stock, but because Anna work with me, I chose to wait for 2 1/2 weeks . The only positive here is the salesman emad and finance manager jawad. They were respectful. I was gonna buy two more cars next month since my lease ends on my other cars but I think I will take my business somewhere else. Toyota should be ashamed that they will not honor the online deals just because of market differences and leaves the customer no choice.. instead of enjoying on our new car, it ended up being a disappointment because of the experience I received in this dealership. read more

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Amir and the Toyota Northridge did an amazing job with my new car and the experience was nothing but excellent. Thank you to Star and the finance team. Everyone was very accommodating to my needs and situation. Keep up the great work read more

Northridge Toyota - Car - Car Dealers Near Me - Northridge, California

My wife and I purchased a 4runner last weekend. Anna was friendly, professional and efficient. Mario in finance was great also. I visited a few TOYOTA dealerships for this purchase, this one is the best. Awesome place to buy. read more

I was told delaying my first car payment by 45 days "wouldn't make much difference," but that wasn't true. By the time I made my first payment, almost all of it went to interest because it had been building daily. This was not clearly explained upfront and feels misleading. I would've made a payment sooner if I knew how it actually worked. Be careful and ask detailed questions before signing. read more

Bunch a crooks, I showed him what special another dealership was giving me on a Tundra SR 2026 on a lease, his price was $300 over. Don't buy from there and waste your time if you value your money. Exact same spec, length of lease and car read more

We had a great experience with our sales person, Amil. He was straight forward and very easy to deal with. Unfortunately, we ran into a problem when we got our new car home and realized it had the wrong floor mats. It took over two weeks to get the correct mats and when I made the long drive back to the dealer to make the switch, I was not offered anything to compensate for the time or the extra driving needed to correct Toyota's mistake. I felt like Northridge Toyota did not go out of their way to earn our business back. We will probably visit a different dealer for our next new car. read more

Drove nearly an hour to test drive a specific car. I called ahead, and received multiple confirmations via email, including a check in the morning of. Zayn, who sent all of the confirmations and was supposed to show the car wasn't even there at all. The car wasn't there at all. My time was totally wasted. read more

Been here a few times. Nice big location with mostly friendly employees. Nice selection of cars, trucks, and suvs. My issue is this... I have a lot of off roading / overlanding experience and was looking to get a new build for one of my social media channels. I have a handful of other trucks as well. I had some really simple questions that I wanted answered and after talking to 3 different salesman I got the run around and didn't get my questions answered. One guy had a really bad attitude as well. This is why I do my research beforehand. I already knew if the Tacoma had lockers or not. I already knew about the crawl control system. I already knew about what off-roading amor / protection came stock with the truck. I already knew about the torque and horsepower numbers. I just wanted someone to go over some of these items with me in further detail. But it seemed like nobody knew what I was taking about. One guy said this truck is good enough! I laughed and said not for where my group and I go. If you all are trying to sell a high priced Tacoma TRD Pro then someone at the dealership should really know more about the truck. So I ended leaving, especially after that one employee treated me like a two year old. I won't be back! I ended up going to Thousand Oaks and got the Tacoma ordered the way I wanted it and even though my salesman didn't know as much as I did we both took the time together to look into what upgrades can be done. Bigger tires, possible re gearing, lift and suspension options, etc. If you want a work truck or a truck for the lake, beach or running some easy trails and fire roads then you should be ok here. But if you're really into over-landing, pre running, or any type of crawling you should definitely do your research first. They do a lot of volume so my review won't even matter. Just wanted to share my two cents! read more

Hagop the salesman was very nice and understanding, but the manager was a rude and an arrogant man!! I would never purchase a car from there. Don't waste your time there!!! read more

It seems markups are standard. Lots of waiting...in my case, I returned to get a refund because I ended up getting a better deal at a different dealership so I canceled the reserve and passed on the car. I'm still in the lobby waiting for someone in finance after 15 minutes. Wish me luck. read more

Was charged for a new belt to take care of Noise coming from the steering pump, and come to find out it was not done. Noise did not stop, took it to another place to get other work done and I had them check for noise from the steering column. They clarified that I had my old Drive belt (serpatine belt) which had cracks in it as well as the pully needing replaced. I had called and left messages to the service manager (never returned my calls) and finally spoke to the agent who helped me that day and he said that he would not have charged me for a part if it did not get replaced. I also told him that it was also in the 'Deffered' section which is the other stuff they found that needed to be replaced that I did not want them to do. I did trust them up until this happened and I will never go back to them after this. I DO NOT Recommend using Northridge Toyota. There's gotta be someplace else that does not try to rip-off their customers. Also, all the 'Deffered' work, did not need to be replaced per second opinion, which was estimated at 4k. All BS read more

Review for Northridge Toyota (Finance Department) I bought out my lease here and later discovered that over $7,700 in optional add-ons had been rolled into my loan without my knowledge or consent -- including a service contract, maintenance plan, debt cancellation, and appearance protection. I wasn't given a copy of the contract at signing, and only found out what happened after I returned to request one in person. I raised the issue directly with both the Finance Director and General Manager. While the products were eventually canceled and refunded, it took weeks -- during which I accrued unnecessary interest on an inflated principal. When I asked them to make that right, they ignored the request entirely. I've since filed formal complaints with the Consumer Financial Protection Bureau (CFPB), California DMV Investigations Division, and Toyota Motor Sales USA, and will continue escalating. If you finance here, read everything carefully. Don't assume they're working in your best interest -- because they're not. read more

Northridge Toyota - Form I received after returning to dispute $7,750 in add-ons I never knowingly approved. Only received this after pressing for action. - Car Dealers Near Me - Northridge, California

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Service Advisor was Aaron Garcia was great to work with. Very professional. He took care of me fast and efficient and met the warranty needs of my RAV4. Thanks, Aaron for making my Service an enjoyable experience and not a hassle. read more

TLDR: Avoid. Avoid. Avoid. Absolute trash. Unprofessional. The salesman raised his voice to me and insisted on me signing a pre contract/reservation deal even though I had been told by another salesperson on the phone that I didn't have to. Full review: Today (6/22), I'm in a market for a new car. I have a Toyota that I'm looking to trade in for a newer car, specifically RAV4 Prime. 6:21pm I called and I spoke with someone named Kelly around 6.21pm. She was very nice. She told me they had one RAV4 plug in and one RAV4 hybrid available. She mentioned putting down a $500 deposit to reserve the car. I told her I'm not in a rush and I'm shopping around for the best deal especially the value of my car they're willing to offer. She said she understood but she asked me to stop by, so she can evaluate my current Toyota and determine how much value it has. Reasonable request and again, she assured me I didn't have to sign anything. In this call, I asked if she would be my salesperson and she said yes. 6:30pm Kelly texted me the specs of 2 RAV4 cars. One is prime and the other one is hybrid. 7:30pm Texted her that I'd be there by 8:15pm..she confirmed my arrival. Around 8:17pm I got there. I was greeted by someone named Nima. I was told Kelly had left (???). He showed me the hybrid. He didn't know I was looking to get my car appraised. Right off the bat, he mentioned about the $500 deposit and sigining a pre contract agreement. I said I'm not doing that as I'm looking what offer they can give me first before going with them. He told me the plug in was not available and supposedly, it had been sold 2 hours ago. Again, Kelly texted me the specs of the car around 6:30 pm, less than 2 hours after my arrival, heavily implying the car was still available. He went to his manager and told me I could reserve another/future/yet to arrive RAV4 plug in but only if I put down the $500 deposit. Again, I said I'm not doing that per my earlier conversation but other Kelly. He kept insisting and was very very pushy. I repeated myself that I had spoken with Kelly about this and she assured me I didn't have to. I think he was frustrated with me saying no to the deposit, he raised his voice with me, almost to a point of yelling. Again he mentioned the $500 deposit. I cut him off. I said no, I'm not signing anything and he said "ok, have a good day" and he walked away. And no, he never looked at my current Toyota or gave me the trade in value. And he never gave me the specs of the other plug in cars. Yet he expected me to put down a $500 deposit..what a joke. I left. 8:26pm I texted Kelly back and called the number. I assumed it was her number but it turned out it was the office. A guy picked up. Told him what had just happened including the part where Nima raised his voice with me. No apologies. No acknowledgement of wrongdoing. All this guy said was "first come first serve. The car was sold 2 hours ago". I told him, I'm not interested in doing a business with someone who yells at me and hung up. I got there around 8:15pm. Two hours earlier would be around 6:15pm. As you can see in the text, Kelly texted me the specs at 6.30pm and confirmed my arrival around 7:47 pm. So if the car was not available 2 hours prior, then why did Kelly send me the specs of the car? Why did she confirm my arrival if she wasn't gonna be there? And why would you insist on me signing the $500 deposit after telling me I didn't have to? I would NEVER have gone to the dealership if they were never gonna assist without it. Wasted both of our times. Absolutely trash. So what gives Northridge Toyota? read more

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Kari is a horrible sales person, bait and switch. Manager needs to realize they are selling Toyotas not Mercedes. They hire anyone off the street to become a sales person for this dealership. read more

In 2023 I bought a car and agreed to pay a markup. However I denied the add on and unnecessary interior spray protection and LoJack. They agreed but then tried to slip in the add ons into my contract. I wouldn't believe a word they say , only truth is what's in writing. They will lie to your face infinitely if you don't check them. They also drilled my rear bumper license plate bracket on crooked. It's a 60k car. I can't re drill it straight because the holes would overlap and cause a worse misalignment. The bumper has dimples to show where to drill and they just eye balled it. read more

Richard was helpful throughout most of our purchase experience. However, during the final financing negotiation, he became visibly frustrated when discussing co-signing options and offered us a used car when we wanted a new car. I understand negotiations can be stressful, but the interaction felt aggressive and left us uncomfortable. I just wanted to share this feedback because it detracted from an otherwise positive experience. read more

Stay clear of this dealership. Within 4 years of getting my brand new car from them both front doors don't unlock with my key fob. Haven't experienced anything worth talking about with northridge Toyota just disappointments. I've also had an open recall in my car that hasn't been taken care of for maybe 2 years now. read more

Huge shoutout and big recommendation to Kevin over at Northridge Toyota! If you're looking for a great salesperson who actually cares about your financial situation, he's the guy to see. He gave us the best options, helped us with our trade-in, and got us into a 2026 Toyota Sienna. On top of that, his communication is top-tier--always keeping you updated every step of the way and making the whole process smooth and stress-free. Great experience all around--highly recommend! read more

Drove in just to see the grand Highlander Drove out with a sienna 2025. Keven Hernandez walked to right away and helped us look at a few options and test drive both the Highlander and sienna. We worked on number and he helped us out with the budget we had and monthly payments we asked for. Overall the experience was great: Keven did such a great job giving us the best price. Happy with my new mom car. read more

I just purchased my first car ever with the very great help from Richard and Mario! I would definitely recommend coming to look for a new car! The service was amazing, the communication was open, helpful, and present! Thank you for all the help! read more

I brought the car for recall and the service was bad. They did not do quality check. Just imagine they just gave the car without checking it? What kind of service is that? We just got it 5 mins and the seatbelt sensor was busted! Its annoying. I just hope they have quality control to check first before releasing the car. read more

I just purchased a 2025 Tacoma. The process and experience to becoming an owner of a Tacoma was great and smooth ! I highly recommend you ask for the salesman named Nima. He answered all my questions and help me find the perfect truck for me ! Not once did I feel rushed. Nima and his manager were able to get me a perfect monthly payment. When it came to signing paperwork Bryan who helped us finish the deal was very detailed and informative he also answered all and any questions I had. Overall the experience was a 10/10 will definitely be returning for future car purchases. read more

Northridge Toyota - Car Dealers Near Me - Northridge, California

So my partner has been taking our car here for dealership service, and has commented a few times that something always turns out to be wrong with the vehicle once they pick it up. This time, the car was taken in for a simple, routine maintenance issue. When we picked it up, the air conditioning ceased working. This has never, ever been an issue with this car. Not even intermittently. So, when they contacted the dealership, the response was that the computer shows this "was always an issue" (see, it literally never was an issue before, and certainly not one they ever brought up to us. Ending up causing a few thousand dollars to fix, but more than that, it's the dishonest belligerent way they handled the transaction. If I were recommending places for friends to get their Toyotas serviced, I'd tell them to avoid this one at all costs. read more

Thank you Shawn for helping me out with my new car!!! You were very professional. It wasn't stressful at all. Today was a really good night. I appreciate your customer service and I will definitely refer all my friends and family to Northridge Toyota. read more

Stay away from this dealership! They are crooks who lie and lure you to the dealership with empty promise over the phone then soon as you get there they change their story and try and markup and sell you cars over MSRP. Very dishonest salesmen look out for ZAYN! Stated to me he records phone conversations who's is unlawful is the State Of California without the other parties conc read more

I want to sincerely thank Rayan Hassoun for demonstrating what true customer service should look like: listening, understanding, and most importantly, showing empathy. I experienced issues on two separate occasions, and he was the only person who helped me without judgment, without correcting me, and without sending me to someone else. He genuinely took the time to listen and help address the situation. Unfortunately, my experience with the finance manager, was very different. When I explained that I had put over 36% down on the vehicle, his response was, "No one told you to put that amount down." When I tried to explain the issue I was experiencing with the vehicle I had recently purchased, he asked, "Well, didn't you buy a a warranty?" That response was extremely disappointing. This is a safety issue on a car I just recently purchased & I shouldn't have to buy a warranty to address something like that. Rayan H. was the only employee who demonstrated accountability, professionalism, and integrity. He took ownership of the situation and treated me with respect, which deserves recognition. If the people I initially brought this issue to had been willing to help, the situation could have been resolved much sooner. I even explained that I was open to getting another vehicle if the amount I had already put down could be transferred to a different car. Had that option been considered or discussed at the time, I would have been more than willing to move forward with that solution. Employees like Rayan Hassoun make a real difference. His professionalism and empathy are qualities others should take note of they're exactly what turns disappointed customers into loyal ones. read more

We came here to look. We parked out front & automatically swarmed by sales people. That was expected. Here's what was NOT expected. There were a group of what I thought were fraternity boys, when it was a group of salespeople. They were behaving less than ideal for a group who we are suppose to trust in purchasing an automobile. Have no clue what they were yelling after hearing one making some animal sounds. We go here to get my serviced. I will still come to this location for that, but never will I ever come here to purchase a car from a group of children. If they think that kind of behavior is suppose to persuade anyone to purchase a car then they are mistaken. A manger approached us & apparently had no issues with that kind of loud behavior. That's more telling of that dealership than anything else. Disappointing to say the least. read more

Honestly, this dealership is the only place I trust. The service is always solid, everyone's easy to work with, and they actually take care of you instead of giving you the runaround. I gotta give a huge shoutout to the manager, Alex Alonzo, I follow literally wherever he goes. He's helped me get 2 cars already (RAV4 and Camry), and every friend or family member I send his way ends up taken care of too. Super honest, super helpful, and just makes the whole car-buying thing way less stressful. If you need a car and want people who keep it real, this is the spot. Highly recommend! read more

I am a well satisfied costumer who just purchase a brand new tacoma trd sport from these guys. Special shout out to Ace who helped me personally and to Randolph as well for making things possible and affordable! would recommend them to any buyers out here trying to get a new or used car. Thanks again guys! Franco is the man to look for sales. Appreciate the help for this purchase. Will be back for my next one! read more

Northridge Toyota - 2025 woodland rav4 hybrid - Car Dealers Near Me - Northridge, California