Just drove off on my 3rd BMW. Bob Smith BMW has always been a great experience. Campbell Davis is a professional manager that not only has great experience, but he has great people skills. Automobiles are highly sophisticated and us older folks don't have the computer skills of the younger generation. Campbell has staff that is always available to educate us. I highly recommend Campbell and the incredible staff. read more

Been coming here for years and they always make good on their word. Some service advisors are nice than others, but all are knowledgeable. Sales department is friendly and follow up when they said they would which I appreciate. Overall the place I go to for BMW advice. read more

So my mom got the car Serviced and they gave us a Loaner car until the car got fixed and all the auto parts employees are kind and respectful the one person we were working with was ( Matthew Bull ) he was very kind and he's a good service advisor If your planning to get your car fixed go to bob smith it's the best read more

Incredible service. The team went above and beyond to make it very easy to purchase my new 760. I They gave me a good deal and made the process so simple including the delivery of the car by one of their top geniuses, slant. During my search for a car, I visited six different dealerships from Mercedes to Audi to other BMW dealerships, and the quality of the team at Bob Smith, was so far and above the competition was not even close Congrats to you guys for assembling a terrific team who is dedicated to providing quality service to your customers. I will be back. ! read more

Ray set me up perfectly. He made sure my car was ready and no unnecessary steps to get in the way. I will ask for him every time. This has been my best experience yet. X3 M read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Very accommodating with loaner and Rey was super helpful. Great communication with updates/status of work being done.

I really felt compelled to write this review after meeting Tameem as well as Matt yesterday. Tameem was patient, took real time to go over a number of different scenarios with me. I never felt rushed, I never felt pressured, and I woke up this morning telling my wife about how great of an experience I had and that it made me want to purchase a car there purely based off of that interaction. He gives me hope that great service in the car business is still to be found. read more

try to get a key fob for a 2004 mini s These guys did all they could, seems the fob in question has been back ordered from bmw who now own mini I believe. Got a call back from them Thanks guys I'm still looking Know anyone who wants a mini? read more

Just poor service with Super inflated cost just for being in calabasas, I'm going to find a Bavarian shop nearby that's honest and fair not to cheat clients they are super unfriendly and the Service manager was arrogant with a poor attitude towards clients, just wanted to argue and cause a problem without being civil and honest read more

Kurt, Alex, Rey, Nacho, Jasmin, Fernando, and Carlos are amazing, caring, and helpful. We purchase all of our BMW parts from them as well as their service department. Kurt has been my service advisor for a few years now and I love this guy, I know I am not always an easy client.​​ For 18 years, we used to work with the other BMW dealership on Van Nuys Blvd., but unfortunately, they dropped the ball too many times and hence why we moved our Business to Bob Smith BMW and I am happy we did. If you are looking for the best BMW dealership, then, give them a try. For service, go see Kurt and tell him PJ Gabayan sent you. Thank you Kurt, and the team. I really love you guys. Pejman PJ Gabayan read more

I've been purchasing BMWs from Bob Smith since they had a dealership on Topanga Blvd in Canoga Park. Took my car in for service today and when I went to pick it up I noticed a small sign stating there would be a transaction fee for using a credit card. I could understand this if it was a small repair shop but I believe this is totally unacceptable for a dealership. Especially for a high end dealership. As if labor charges aren't high enough, I paid an additional $16 for using my credit card. Had I known, I would have brought cash. You should advise your customers of this policy at the time they make their appointments. In my opinion, it's a very poor practice. read more

Do not take your car there for service. No wonder why their service drive is empty. I took my car there because i had a flat tire. Service advisor Juan recommended doing a recall as well as replacing my tire that would take approximately 2-3 days which i agreed upon having a loaner. The time was approximately 12:15 He stated the guy in charge of the loaner (JAVIER) was at lunch and he would be back in an hour. I came back after an hour not only he was still at lunch . The advisor was at lunch. The manager in charge was at lunch and they said to come back at 2. Seems like they shut down the whole service opperation at once so they can all have their lunch. Once JAVIER came back from his 2 hour lunch i asked him for a loaner and he rudly responded who told you i have a loaner for you. Needless to say if im taking my 118k car there for service i'd expect a better customer service i told Juan to pull my car out of service. At least Juan was respectful, unlike Javier. I took my previous bmw there for service afew years ago and they were very decent. It's a shame how they treat their customers nowdays. read more

I don't normally write reviews but wanted to post something because of the quality service at Bob Smith BMW. I had nothing but great service by the sales team but a big shoutout to Campbell Davis who helped me get a serious upgrade to what I had previously. Helped me find the car in my price range and made the entire process painless. Would highly recommend this dealership and Campbell! read more

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I've been shopping for an SUV for the past month, I've been to several car dealer and ended up in Bob Smith BMW in Calabasas and ended up getting my SUV form them, first let me say what a wonderful experience, I was so worried about this, you all know how stressful it can get but right from the beginning, the minute I walked in, Sean was there with a very pleasant cheerful and helpful personality, he made it so easy and smooth process, he introduced me to the team, Campbell and the big boss Paul, they were super nice, professional and respectful, I f you need a great service all the way, go to them, Big thanks to Sean very knowledgeable and professional, walked me through all of the car features and if it wasn't for him I would still be shopping. Thank you Sean, very happy with my car and I got the best deal from all the dealers read more

*** READ OR YOU WILL REGRET *** IF YOU PLAN TO GET YOUR CAR SERVICED IN THIS LOCATION PLEASE READ. We brought a 2016 X5 early in March to Bob Smith BMW to get diagnosed for water damage by our insurance and here our problem has been started. The damage had a potential of total lost, but this is not how it worked with these people. The car value is around $17k and they charged me near $16k and I have all the invoices. They started to send invoices with smaller amount to my insurance to get their work started and once I figure out it was already too late, I had to pay $5k for they investigation on water damage. Make the story short after 2 months of keeping my car in their shop we got our car back with 1. interior damage, driver carpet is missing, the rest of the carpets that supposed to be dry and clean it was all dirty. 2. Check engine is on 3. They assembled the head unit unprofessionally with no screws and I found it out while driving and heard something is loosed behind the dash. 4. They messed up the sunroof alignment after they have done water test. now its clicking and bracket is completely detached. 5. They had to uninstall the engine and the exhaust base on their invoice and now I hear rattle noise from the exhaust of something underneath and now HEAR THIS: When I returned the car back to their shop for correction they REFUSED to fix what they have missed and they ask for diagnosing fee and still they won't fix anything. BEAWARE OF THIS SHOP OR YOU"LL REGRET. read more

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Paul Simms has been my service advisor for my 3 BMWs for almost a decade. He is the best! I have had nothing but positive experiences with Paul & his team. He always goes out of his way to get my cars taken care of & has solved unexpected, complicated issues that came up. Paul has always been very helpful with accommodating my schedule with appointments & booking loaners. Paul Simms & Bob Smith BMW have a customer for life here! read more

I bought a pre-owned X5 from Bob Smith BMW in Calabasas on Feb 28, 2025 with 17,000 miles on it. The sales department had installed 4 new tires and done oil & air filter changes and inspections. However, in late May (2 months later with adding 1,500 miles) the car's oil service light was on, and we sent the car to the dealership for oil service. The dealership charged us $199.2. The dealership performed the oil & filter change when we bought the car, but it failed to update the car's computer system. The mistake was done by the sales department, but the service department insists I should get the credit back from the sales department. It's a very bad practice for the dealership's reputation. read more

I was misled when I returned a vehicle and leased a new one. I was told BMW was flexible to accommodate long standing customers when they lease new cars and turn in old ones. This was NOT the case. read more

I just returned my lease (320i) with Bob Smith. I want to firstly say that I am glad I am done with Bob Smith and honestly BMW in general. I definitely don't consider myself a difficult customer and I am in general very understanding. There are a few issues that I had with my experience the past 3 years, some to do with Bob Smith and some to do with BMW policies. Here are the problems with Bob Smith: (1) I have never been to Bob Smith where I haven't had to wait at least 20 minutes for my SCHEDULED appointment for either service or regarding my lease return. Every time I come in I am asked to wait UNLESS I am discussing leasing a new car, then all of the sudden everyone's eager to speak with me. I noticed this with other customers as well. As soon as someone walks in wanting to buy a car, everyone's all smiley and prompt. (2) Along the same lines, the customer service is awful each time I go in. When scheduling a standard service, they ask me if I need a loaner car. How the heck should I know? You're the one doing the service and should know how long it normally takes? Or maybe always have loaner cars available for customers? What kind of service is this for a luxury car dealership in a nice location like Calabasas? Tip: They will most likely not have loaners unless you request one online beforehand. Don't wait for them to ask you in person when you are getting service. (3) NO ONE answers their phones or emails. No one. I have had to do some workaround for getting in touch with anyone. I called and emailed one salesperson for 1 week straight and then finally resorted to getting transferred to another random salesperson on the second week who finally directed me to another person who still didn't answer my calls or emails. Finally their assistant answered me at the very last minute. (4) When you do finally get in touch with people, they're just rude in person, unless of course you wish to purchase a car. I'm not going to name anyone but when they read this they'll know who they are. Be nice to people. It's good life advice in general.. (5) When I got the car, the salesperson told me any scratch less than a dime size would pass when returned. I have never hit this car anywhere. I am extremely careful. It is others who open their door when it's parked in a parking lot and hit my door that I cannot control. Little did I know when I returned the car that if for example three of these types of marks are right next to each other, this counts for one giant area that needs to be charged for. WHAT??? No one said anything about this. Ever. I understand if it's a large scratch but they weren't. It's not fair to tell people one thing and then charge them later on. I also want to add that I returned my car with 16,000 miles UNDER what I should have had because I moved for work closer to home. Give me a break. (6) Lastly, this is just advice if you decide to still lease from them given all of this: You will need to pay for your tires upon return, which is fine. Do not pay the $300 per tire they charge you. BMW needs special run flat tires. Get them from F1 Tires on Lindley in Chatsworth for $95! You are welcome. Now onto BMW policies: (1) $350 lease return fee unless you buy a car. No joke. On top of changing the tires, charging you for little scratches that you didn't do, and not caring whether you are significantly under mileage, they still charge you this. (2) The general bureaucracy of BMW. Every time I would ask to catch a break on fees for something given how many miles I didn't use, the people at Bob Smith would say "that's just BMW policy and when the car goes back to BMW, they will charge you for it." Why were so many things based on this bureaucracy? If this is true, BMW really unfairly treats customers and makes it really difficult for people to enjoy their experience with their car. All these fees that I had to pay really left an unpleasant experience in my mind. OVERALL I would give one star but I gave two because there were like 3 people who were nice at BMW. Most had an attitude or were non responsive. Thanks for reading if you got this far. read more

Bob Smith BMW - Looking at cars while waiting 45 min for my scheduled appointment - Car Dealers Near Me - Calabasas, California

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Priscilla is not your typical pushy "car salesperson," per say! She is very knowledgeable about BMWs, and she loves and enjoys what she does. She delivers the "BMW buying experience," and she definitely leaves an ever lasting impression on you. She delivers VALUE. We called Bob Smith on one of the Beamers they had advertised when she answered many of our questions. When we agreed on a price and scheduled to see her in the afternoon that same day, all our paperwork was ready to go. She invited us to test drive the BMW Certified 330i we were purchasing and showed us all the features and made sure it is not missing anything that is important to us. She introduced us to the 4th generation owner, Matt Smith, who was so humble, kind, and helpful for us to walk out with our BMW extremely happy with what we got. Priscilla truly made this car buying experience a JOY for the both of us. Bob Smith BMW really earn their 104th year in business. Thank you. read more

EXCEPTIONAL CUSTOMER SERVICE! From the first point of contact to driving my new vehicle off the lot, I was treated with professionalism, courtesy and respect. Priscilla, Andre and Dwayne provided me with exceptional service on my new car. The team did a magnificent job with locking in a great price for the car I wanted. They were knowledgeable, quick and consistent with their responses and best of all, easy to communicate. My car buying experience at Bob Smith BMW was outstanding, and the entire process from start to finish was entirely void of any problems. I highly recommend this dealership to anyone. LOVE MY CAR! Thank you Priscilla, Andre, and Dwayne. Tina k read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Kurt Carruthers assisted me and delivered exceptional customer service, professionalism, and expertise. I don't generally like dealerships (awful experience with Steve Thomas-- horrendous; don't go there) but I actually trust this dealership, Bob Smith. Kurt, the techs, and Antonio (sales) were extremely helpful and reliable and made sure that my vehicle was taken care of. In addition, they showed great compassion and support, especially Kurt, when they accommodated my schedule for pick up of my vehicle and drop off of the loaner. I trust my vehicle with this team and you should too. Go to Bob Smith; do not go to Steve Thomas. read more

Another good experience for the family getting another car from Bob Smith BMW. Hovik was very friendly and helpful from beginning to end.

Went to Bob Smith to lease a X Drive 50 Electric SUV. To say they were rude is an understatement. We got a price from a salesman and we told him that we wanted to think about it overnight. He said he might be able to do a little bit better when he saw us leaving. We said we would think about it and might come back the next day. When we can back the following day our salesman was busy. We were told to talk to a different person and we explained that we wanted to get their best and final price. After talking to a manager, this new salesman came back with a higher price. When we told both the manager and the salesman that we were quoted a lower price the previous day from the original salesman, they said "OK - goodbye". When I showed them a written quote from another BMW dealer they said "good - go buy THAT car". So here is a photo of the 2025 BMW X drive 50 that we just picked up from Rusnak BMW in Thousand Oaks. Great service, friendly salesman, and a much better price than Bob Smith BMW. read more

Bob Smith BMW - RUSNAK BMW Thousand Oaks - BETTER SALESMAN, SERVICE, AND PRICING. - Car Dealers Near Me - Calabasas, California

Another disappointing Bob Smith service. It's pretty routine. I come to pick up my car after service, everyone's very nice and efficient, then I go out and pop the hood, and immediately find something wrong. In this case, a hose was lying ON TOP of the clip that it belonged IN. I was able to fix it after showing the service manager. It's not a big deal, but it's always something - cables or hoses out of clips, a couple of missing fasteners, and they left a greasy shop rag in the passenger door pocket. These routine mistakes just seem sloppy for an upscale brand, charging upscale prices, and they erode my confidence in the work that I can't see. read more

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I was reluctant to go to BMW since my car is out of warranty knowing that I might pay quite a but. I called and scheduled an appointment with Dennis Chavez. He made no promises, got me a rental and sent me on my way. When he finally texted me, he said the car was ready and the price was $0.00. Of course I had to clarify his text. Dennis was so thoughtful, professional and considerate in handling my car. He explained that after an initial repair something "blew" again and he determined that this was happening due to a known issue that apparently I never had repaired before. On my behalf he asked the warranty team to please have the repair covered because of this known issue. I was blown away. Dennis covered everything. This has never happened to me before, anywhere, anytime. He was the consummate professional that day and I appreciate his empathy that he has for his customers. Please go to this dealership for any and all repairs for your BMW. Hopefully you will get lucky enough to have Dennis Chavez. You have a good one BMW, thanks! read more

I decided to buy my car after the lease was up, the sales center offered to make it easy for me and handle the paperwork. I worked with Hovik and they were great. Easy, seamless process! read more

Great service Dept. Friendly and knowledgeable staff. My service advisor Ray Silva fantastic! He make you feel like he's more than advisor by a friend who really cares and looks out for your best interest. It's disheartening when you own an M SERIES and everything is so expensive to fix but he always helps with getting me some discounts to help soften the blow. Thanks Ray for all your help...keep up the great work! read more

Our recent purchase of a 2023 BMW X3 M40i at Bob Smith BMW/Mini of Calabasas was absolutely seamless and could not have been handled in a more professional, friendly and efficient manner. Our sales reps Justin and Kirsten helped us out from our initial test drive, custom ordering of the car and through to delivery. They both did an outstanding job of providing great customer service. When we picked up the car, Hovik, our BMW Genius, helped us get the car set up with Bluetooth, Apple CarPlay and answered any questions we had before leaving the dealership with our new car. Overall, our experience at Bob Smith BMW/Mini was super-positive and we look forward to returning for periodic service appointments. Oh, by the way . . . the car is AMAZING!! read more

From the moment I arrived at Bob Smith BMW, I knew this was going to be a different kind of car-buying experience. They didn't just help me park--they welcomed me like family. Walking into the showroom, every team member made me feel at home, not like just another customer. There's something special about a family-owned and family-run business, and it truly shows in how they treat people. I had visited two other dealerships (which I won't name), but I just didn't feel the same level of trust and comfort. At Bob Smith BMW, I knew I was in the right place. This is the only dealership I'll ever trust for my BMW purchases. read more

not a friendly dealership!worst experience buying a car!will never go back here!I was fooled into a trading in my Tesla and got a very bad deal! read more

Paul Simms was really helpful and communicative while my car was in for a recall. I never had to call in because he would send me constant updates. He was friendly and professional. Great experience! read more

HORRIBLE SERVICE DEPARTMENT. GO TO SHERMAN OAKS INSTEAD! The dealership itself may be a pleasure to work with but save yourself the aggravation and schedule service with another dealership. It will be worth it to you to travel, seriously. I scheduled my car for an 11am Wednesday. Service rep Juan even called to make sure it was coming in at 10:15. I arrived approximately 10:40. I called the next day because I had not heard anything, he said it hadn't been seen yet that I was "in line". No communication or update at all. Even tho they have a texting system. No expectations set at drop off that they were backed up and that it would likely be days until they saw it. He confirmed car went back at 11am today, it's Friday. They have to send some sort of communication to BMW and now they are closed until Monday. All the while, during this conversation late on a Friday, after no communication at all, he continued to not take accountability about not communicating with me and told me "these things take time". Yes I do know that actually repairing a car takes time but having it sit there for two days without being seen is crazy. They need to modify their reservation system if they are that backed up and not accept cars that they know will have to sit there not being worked on for two days. I found him extremely rude and I asked for a new service advisor. read more

I just met with the genius at Bob Smith BMW. Travis Tendler's knowledge of my new 2024 BMW iX was comprehensive. He walked me through all the new features of my car, helped me set up preferences, access features, camera, self parking and much more. He was professional, efficient and very friendly. He is a great asset to Bob Smith BMW. Sam Azimi read more

Worst customer service in the automotive industry! I waited an hour to get a live person on the phone and then Jasmine hung me up in the middle of an emergency! They used to be reliable and could be trusted but I am now going on another hour and no live person to talk to about an emergency with my car! Just terrible! Bill Allen 818.917.5497 read more

There are still good people in this world. And I can tell you that three of them for sure work at Bob Smith BMW. On my way to work today I slipped off one of my rings to moisturize my hands, and it fell into the mechanics of my passenger seat. I panicked. It's a very sentimental ring. I stopped by Bob Smith BMW after spending a lot of time trying to find it myself. It had slipped into the abyss of the seat's mechanics hidden by not so easy to remove parts. I pulled into Bob Smith BMW as a final desperate act after spending a significant time trying to pry the components of the seat apart myself. A couple of the young greeters solicited the help of more experienced service technician, and after about 15 minutes were able to remove some of the parts of the seat to find my ring. No cost, just a simple yet profound gesture of kindness to someone in need. I wish I had asked their names. I'm sending a heartfelt thank you to those young men who helped me today, not just find my ring- but renew my faith and hope in human kindness. read more

Bob Smith BMW - Small gestures of kindness that have long term effects. - Car Dealers Near Me - Calabasas, California

Hovik was the sales person who helped us and he was soooo helpful. He found the exact car that we were looking for and got an amazing deal for us. Definitely recommend him to all my friends and family. read more

This review is specifically for my experience working with John Hizon, a service advisor in the service department. My 20 year old 530i was overdue for the famed Takata airbag recall. I was scheduled promptly, given a loaner, and immediately felt my car was in good hands upon meeting John. My car was given a complimentary inspection, and no problems were found, just a warning that my brake pads were nearing their end of life. At pickup, there were no surprises. John was just as pleasant and personable, and I ran into a client of his who was as well, and said I lucked out in being paired with him. I truly feel I did. If you're coming here for the first time, give John a try. I'll be bringing my fleet of 7 BMWs built over the last 28 years to him soon. ps You should know my work includes training mechanics for the German car companies, running a BMW repair shop myself, and experience with shops and dealerships across the country. So when I say John is among the very best, now you know who that's coming from. read more

We had a very good experience with Bob Smith BMW, from beginning to the end. Original customer service agent (Daniel) was courteous and professional, and scheduled an appointment when a loaner car was available. We also received a personalized video of car inspection explaining car condition and specific issues to address. BMW replaced our leaking fuel tank and fuel pump and honored their extended warranty. Rey Silva, our service advisor, did a great job helping us with our car. Rey was professional and thorough in making sure everything was correctly fixed. He followed up with mechanics and insured all warranty work was completed as required (even when initial evaluation missed leak at the top of the fuel tank). Rey kept us informed of the process and provided support. Highly recommend him and Bob Smith BMW. read more

After searching multiple dealerships around the area for a 330i in the Skyscraper Gray color, we decided to stop by BMW Calabasas last minute and met with Priscilla. She ensured that they had the vehicle that we've been looking for. From the start she was very welcoming and made my brother and I comfortable with this whole car buying experience. This was by far the most hassle free experience we've had and couldn't be happier. I highly recommend Priscilla and her manager Wayne when purchasing your next BMW. Thank you again so much Priscilla for helping my brother out with his first vehicle purchase! We will be back in future. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

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