Was here today 1-11-17 Heard a lot of great things about this place…read more As far as the sales person who was here today. He shouldn't be here. Made my friends and I feel very uncomfortable. We asked about a few items in the case and he didn't show us any of them. He stayed by the register talking to us from the other side of the store instead of close to us and the items we were looking at. Nobody else in store. He was smoking a cigar out front when we arrived. My friend I was with bought two firearms over the weekend from here and said the other gentleman is the informative one and the one to deal with, not the guy who is here today who can't lift a hand to help us or show us any of the merchandise in the cases. We'll be back but not when this guy is here.

Yesterday I sold two firearms to CT for their upcoming auction. The process was quick and easy and…read morethe prices they gave me were quite a few and I received a check on the spot.

The manager in the store is crooked…read more I recently bought 1/4 inch close body turnbuckles. Someone had stolen two off my boat. It turned out this size was too small. I returned to the store to get a refund, dropping them off in the front and walking to the back to see if they had the next size up. They did not. So I decided to order these and 5/16 of an inch--2 of them. Leaving the store and sitting in my car I stopped and paused a moment to check my receipt. I did not know what the cost was. I was stunned to see the receipt only covered the return of the quarter inch turned buckles and did not have the amount billed for the 5/16 turnbuckles. I returned inside and asked for a copy the purchase receipt and got a mumbo-jumbo, tap dance, and the manager refused to give me a receipt. Based on the behavior of the manager and his sketchy attitude I decided to cancel the order. I returned to the store told the manager I wanted to cancel the order. He gave me some bull story that one was shipped already which was impossible. This all occurred within 10 minutes. Next he told me he would need five minutes to take care of it and told me to wait outside. I thought that was very rude. I decided to go to the back of the store and buy some rope which I did and when I returned to the front desk I was again told I couldn't have a receipt for both the order and canceled order. A few days later, I saw the refund for the original purchase that I returned and then a charge for the new purchase but no refund. Since I didn't have a receipt I immediately filed a dispute with my bank. Since then I got a bunch of mumbo-jumbo about a restocking charge and shipping. What the heck? There was no shipping! There was no restocking. I canceled within 10 minutes. All because the manager refused to give me receipts. West Marines position is my $89 refund for the 1/4 turnbuckles was the refund for the 5/16 turnbuckles less shipping and restocking charges. It would be immediately apparent to anyone senior in the company, that the amounts support my case, not this bogus tap dancing invented story of the manager. And 30 years using this store. I have never been denied receipts for any purchase or return. This is a standard operating procedure for this company. The manager used this as justification to charge me for restocking on items that were never shipped and shipping for items that were never shipped. This manager needs to be fired. He has no integrity. Either that or he is being ordered by his superiors to screw people over this way. I suppose it's possible that he's under so much pressure to turn a profit that he undertakes despicable and reprehensible behavior. Worse of all I have been trying to contact the West Marine Corporate office and they do not allow an outsider to speak to a human being. I later found that my initial charge was processed after the return was credited. Not sure why. This all could have been avoid if I was given a receipt for my second purchase and a receipt for its return. I was entitled to both.

From the owner: For years, boaters have trusted West Marine Stratford to offer a wide variety of boating products…read moreand supplies Whether they enjoy cruising, watersports, fishing or kayaking on the area's rivers, harbors or open ocean, boat owners can find what they need from our selection of top-rated boat parts, safety gear, marine electronics, plumbing and maintenance products and navigation equipment. Our team offers knowledgeable support along with a comprehensive range of marine essentials to help you get the most out of your time on the water. We're proud to serve the local community with reliable products and helpful guidance.

I would give this place a 4.5 star rating only because I want more of it. Lol always room for…read moreimprovement but SGA is awesome and well deserved 5 stars. The most important thing about any place of business is going to be staff. The Staff here are friendly and it's a small community or family type atmosphere. The best part of this shop is the range. Nice and clean, great sound deadening, and the air is so clean. I spend a lot of time in the range so I really appreciate the air quality. Range is great for pistol shooting and some tactical shotgun and long guns. State of the art carrier system and all lanes are working. The place is usually busy but never really have had to wait more than a few minutes to get to a lane. Pricing is good for range time and there is an option for membership. The selection of rentals could be better but it's enough that if you have never shot you have a good selection. The store has a small selection of the most popular pistols and some long guns with decent prices. Overall the range, Store, and especially staff are great. And I highly recommend this place. This is the best indoor range with in 30 miles of my town I have been to in the area.

A group of clowns is called an "alley." I did not know that before this week, but after attempting…read moreto complete a simple FFL transfer through Stratford Guns and Ammo, I now feel qualified to teach the subject at the graduate level. I called ahead to confirm they could handle the transfer. They said yes, no problem. They gave me their email address and told me to have the seller's FFL contact them. Perfect. Simple. Routine. A process that, in theory, should require less coordination than launching a moon mission. The seller emailed them on Monday to confirm they were willing to receive the firearm and to request a copy of their FFL. By Wednesday, the seller let me know they had heard absolutely nothing back. Not a "yes," not a "no," not a carrier pigeon, not a smoke signal. Nothing. So around noon on Wednesday, I stopped by in person. Behind the counter were two perfectly pleasant guys who informed me that they do not have access to the store email account. Which is an interesting business model for a store that gives out its email address as part of its business process. That is a little like a restaurant saying, "Sure, we take reservations online, but unfortunately nobody here can access the internet." They told me the owner would have to handle it. I left my information, the seller's information, and presumably my hopes and dreams on a small invisible altar behind the counter. They said they would contact me when it was all set. Four hours later, no word. I called to follow up and was told they would get to it, but the store was busy. I found this surprising because every time I have been in there, the place has appeared to be staffed by two or three armed guys standing behind a tiny gun counter, bravely defending it from the threat of customer service. At that point, I called another local FFL. He told me he usually does not handle transfers for firearms he does not sell himself and suggested I try Stratford Guns and Ammo. I told him I had already tried them, had even gone there in person, and that they had been completely unresponsive. Without missing a beat, he said, "Let me guess, two or three guys standing behind the counter not doing a damn thing, but incapable of helping you?" I said, "HA. So you've been there?" That moment alone was more efficient than my entire interaction with Stratford Guns and Ammo. To his credit, after hearing the story, the other FFL agreed to help with the transfer. It is now Friday, and I still have not heard a word from Stratford Guns and Ammo. To recap: I called first. They agreed to take the transfer. The seller emailed them. They ignored the seller. I went there in person. They took my information. I called again. They said they were busy. And then they vanished into whatever administrative Bermuda Triangle apparently exists between their counter and their email inbox. The guys I spoke with were nice enough, but the experience was ridiculous. If your business agrees to handle FFL transfers, then handling the FFL transfer feels like an important part of the process. Possibly even the main part. Overall, a disappointing experience wrapped in a sitcom episode. Would not recommend unless you enjoy side quests, unanswered emails, and watching three grown men lose a battle with their business email account.

Stopped in today as my husband was in search of a new pair of sneakers. The associate was useful,…read morebut not really topping the list of best customer service. I inquired if we could use a promo code towards our purchase (that I googled on my phone in store but already assumed it couldn't be used) and we were told no.

This people is very rude and they have any care in customer service they need to work in thatread more

Dishonest practices. Careful who views your trade. Clerk looked up item then made offer, and we…read moreagreed on a price. Clerk 2 comes along to check me out and apparently disagrees with price. Clerk 1 goes in back to make call and comes out and says no deal at all, even though we had an agreement. Item was inspected looked up online and offer made. Pretty shady business practices if not outright incompetence. I left choosing not to argue. Won't be back If you are selling something and they make an offer, make them write it down, it might keep them honest.

Called at 4pm. "We're open untiil 5pm", he says…read more Arrived at 4:30 pm. Doors were locked, dude is sat in the store in plain sight watching TV. Dude ignores repeated knocks on doors and windows by 3 people. Dude wouldn't answer the phone.

Yes I had a great experience with Mya from the Connecticut post mall Footlicker the best she went…read moreabove and beyond to order some kicks for a gift her customer service is Awesome and along with her co worker Daishawn great customer service keep them along both the other team mates great store they go above and beyond for me all the time I've been with Footlocker over 20+ years thank you Footlocker God bless

I was in need of a pair of new kicks. So I got some Jordan 1s and they are pretty nice. But my only…read moreissue is that they have less of a selection online than in-store. The Jordan's i got were not listed online, but they were in store.