They do a great effort to keep my clothes well washed and pressed. They keep my uniforms neat and…read moretidy. Hours are great and almost every time my clothes are ready a day early. Service is super fast, friendly and professional. Great value for dry clea

Deanna gave very nice customer service. My clothes were ready on time. Stains were removed. I…read moredon't trust anyone else in town. They have a reliable, reputable business. Deanna knows all her customers by name.

Amazing service very inexpensive and amazing team! Felt very clean and a good environment for…read moreworkers!

My husband has trusted this cleaners with his suits & clothing for over 25 years, & I've personally…read morebeen a customer for the past 8 years. Unfortunately, our recent experience was extremely disappointing & honestly shocking. I brought in a brand-new dress months ago for cleaning. When I recently took it out of the plastic wrapping to wear for the first time, I discovered a large stain that was not there before. I had never worn the dress prior to that moment. When I first called, there was no answer. Carmen later called me back, but after listening to my concern for less than a minute, she interrupted to say she was not working that day, that she was busy, & that she would call me back later. That call never came. On April 20, 2026 at approximately 11:55 AM, my husband & I called her back & had her on a three-way call. As my husband calmly tried to ask why she never followed up or addressed the issue, she immediately became defensive. Without attempting to resolve anything, she abruptly decided that she would no longer accept us as customers after all these years of our loyalty to her business. What makes this even more disappointing is that this isn't the first concerning interaction. On a recent visit, she told my husband that many of his suits were "too old" & that she would no longer clean or press them. We respected her concerns & handled that conversation calmly & maturely. My husband even agreed to replace older suits & continue bringing in newer items. However, when we raised a valid concern about a stain on a brand-new dress, an item that had been left in her possession for months & only returned when the last time my husband & I picked up his clothes she informed him to take it home, we were met with defensiveness & dismissal instead of professionalism. A good business is built on accountability, communication, & respect for its customers. Long-term, loyal clients should not be dismissed out of frustration or sensitivity when raising a legitimate concern. Instead of resolving the issue, the owner chose to react emotionally, refuse responsibility, & end a 25+ year customer relationship. It is also worth noting that services are priced at a premium, yet customers are often pushed toward full dry cleaning rather than simple pressing, increasing the cost significantly. In this case, we paid a high price for a service that resulted in damage & no accountability. As an observation, over the many years we have been customers, there have been no noticeable upgrades to equipment or delivery vehicles. We were also informed that another location had closed. Customers can draw their own conclusions from that regarding how the business has been managed over time. Based on this experience, I cannot recommend this cleaners. If I could I would not even place one star

At the beginning of the month, I had three shirts laundered and pressed and the total was $18.00…read more($6.00 per shirt) two weeks later I had the same shirts, not different shirts, not dirtier shirts, the exact same three shirts laundered again along with one pair of slacks and the total was $40.00. When I questioned this, I was told it was $10.00 per shirt and $10.00 for the slacks. When I explained to the person at the counter that I had the exact same shirts laundered two weeks earlier and it was $6.00 per shirt I was told "I don't know, I just work here" If you want to charge the beyond ridiculous price of $10.00 per shirt, knock yourself out, but to charge $6.00 per shirt one day and $10.00 per shirt the next, is beyond dishonest and completely unethical! I guess I now know where the saying "taken to the cleaners" comes from! I will not be back!

did a great job with my clothes, the lady had an attitude at first but when i came back she was…read morevery nice. the price was not bad at all especially for the raggedy condition i brought my clothes in. She gave them back to me lookin brand new!

Amazing service with the best prices! I love that they text you when your order is completeread more

NEED ALTERATIONS? This is the place you want to bring your 'special' clothes.' My uncle passed and…read moreI only kept one suit that I wore at LVJC during my 15 year career there. Being a 'senior citizen' now, I lost inches and needed the skirt taken in for his celebration of life in California. Maria helped me and the alterations lady pinned the skirt to shrink it down. The dry cleaning and pressing are great and the price for dry cleaning and the price for alterations are extremely affordable. I live in Cold Springs and it's worth the drive!

Very friendly and fast service. Decent prices. Convenient location…read more Never had a problem with damaged clothes or anything like that. They even try to accommodate you if you need your clothes ready sooner than usual.

They destroyed our $200+ comforter with the horrid smelling chemicals they use. We tried to air it…read moreout outside for over a week and it still smelled like some overpowering detergent smell. I would stay far away from this business. I won't even trust them with our dry cleaning for fear they'll destroy, via smelly detergent/chemicals, all of our clothes. This business review section should really be separated because of the new ownership. The previous owners were great, but the new ownership seems to not care and this cleaner is a complete 180 (in a negative way) from the old business. Same name, much worse company.

I went here recently to get some stuff dry cleaned, and was very happy with the service. I was…read moregreeted with a warm welcome and dropping off. My clothing was very quick and efficient. Afterwards, I was given a ticket as well as text communications and updates on the status of my clothing. Overall great spot to get your stuff dry cleaned. My stuff was very clean and it was done in a very short amount of time. Highly recommend this place.

The best and most reasonably priced laundry/Dry Cleaners around. Reno is a small town with an even…read moresmaller choice of Dry Cleaners to choose from. By far, Dry Cleaners Express is the best choice out of all of them. They pick up and deliver at no charge over a large area. The owner is very hands on and cares about his customers, as well as his employees. That in itself is hard to come by nowadays. I dare you to find a quality dry cleaner, with reasonable prices, sweet-smelling clothes, and free pick-up and delivery in the Reno area. I always tell my friends, Try It, You'll Like It!!

They always do great job, on time. Lovely family who owns it. Marisol is totally customer…read moreoriented and absolutely has a photographic memory for names! Amazing.

I brought in some of my nice dresses and jackets in and got them back pressed, clean, and I am…read moresatisfied! The staff was friendly and kind!

I have been to several other alteration shops throughout washoe county. I am very picky/ precise. I…read moreknow exactly what I want and how I want the cuts and angles to lay and make no mistake ladies in gentle me this shop is the very best in town, period. Do you make an occasional mistake? Yes. Do I? Yes. Does business take longer every now and then, yes. And you know what that's okay. I don't wanna lie and say i've tried every single tailor and alteration place in town, but I have been to the majority of them and I am constantly looking and listening to who does the best work and reviewing their work from other people, and I am telling you this is the bet place in Washoe County to have any clothes altered, hemmed, worked on. What I love about this business is they make it right. I have been here more than twenty times, I'm me, and I keep going back because their work is impressive. That Good. Not only that they're honest transparent, they will call you back, and honestly, we're talking about getting your clothes altered it costs what it costs, it is not all cheap. We all know that. But you would think their prices would be right at the top, which would reflect the excellent work they do, but their prices are not at all the highest in town or even close. I love the work they do, been going here for years, and I love that they all actually listen to me when I am talking and do everything how I want it done.

My first negative review…read more This is the first negative review I've ever written because I know reviews affect someone's livelihood. However, my experience as a customer also matters. This was the third time my alterations were not ready on the promised date. When I came to pick them up, my claim ticket showed one pickup date while her records apparently showed another. Rather than acknowledging the inconvenience or taking any responsibility, she immediately became defensive and focused on why the mistake wasn't hers. When I returned to pick up my completed alterations, I made a genuine effort to put the situation behind us. Instead, she remained dismissive. I asked, "Are we okay?" She waved me off and told me that next time I should find someone else. Mistakes happen. Repeated mistakes can also happen. What matters is how a business treats its customers when things go wrong. After three missed pickup dates, what I'll remember most is not the tailoring, but the defensiveness, the lack of accountability, and being told to take my business elsewhere.