My husband has trusted this cleaners with his suits & clothing for over 25 years, & I've personally been a customer for the past 8 years. Unfortunately, our recent experience was extremely disappointing & honestly shocking. I brought in a brand-new dress months ago for cleaning. When I recently took it out of the plastic wrapping to wear for the first time, I discovered a large stain that was not there before. I had never worn the dress prior to that moment. When I first called, there was no answer. Carmen later called me back, but after listening to my concern for less than a minute, she interrupted to say she was not working that day, that she was busy, & that she would call me back later. That call never came. On April 20, 2026 at approximately 11:55 AM, my husband & I called her back & had her on a three-way call. As my husband calmly tried to ask why she never followed up or addressed the issue, she immediately became defensive. Without attempting to resolve anything, she abruptly decided that she would no longer accept us as customers after all these years of our loyalty to her business. What makes this even more disappointing is that this isn't the first concerning interaction. On a recent visit, she told my husband that many of his suits were "too old" & that she would no longer clean or press them. We respected her concerns & handled that conversation calmly & maturely. My husband even agreed to replace older suits & continue bringing in newer items. However, when we raised a valid concern about a stain on a brand-new dress, an item that had been left in her possession for months & only returned when the last time my husband & I picked up his clothes she informed him to take it home, we were met with defensiveness & dismissal instead of professionalism. A good business is built on accountability, communication, & respect for its customers. Long-term, loyal clients should not be dismissed out of frustration or sensitivity when raising a legitimate concern. Instead of resolving the issue, the owner chose to react emotionally, refuse responsibility, & end a 25+ year customer relationship. It is also worth noting that services are priced at a premium, yet customers are often pushed toward full dry cleaning rather than simple pressing, increasing the cost significantly. In this case, we paid a high price for a service that resulted in damage & no accountability. As an observation, over the many years we have been customers, there have been no noticeable upgrades to equipment or delivery vehicles. We were also informed that another location had closed. Customers can draw their own conclusions from that regarding how the business has been managed over time. Based on this experience, I cannot recommend this cleaners. If I could I would not even place one star read more

Pristine Cleaners - Brand new dress that was returned to me with a stain on my left upper chest. Was charged over $30.00 to get it back worse. - Sewing & Alterations Near Me - Reno, Nevada

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We were on our way to a wedding and since we had flown I needed to get my long formal dress steamed....just the bottom skirt. I was shocked when I went to pick it up that I was charged $35 for it! And horrified when I took off the bag and it looked as if it hadn't been touched ...see pictures....Unfortunately we had to leave to get to our wedding and had no time to go back, although they are closed on Fridays so couldn't have gone back today. HORRIBLE! read more

Pristine Cleaners - Wrinkles on the skirt of the dress...I should have just ironed it myself! - Sewing & Alterations Near Me - Reno, Nevada

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Amazing service very inexpensive and amazing team! Felt very clean and a good environment for workers!

Fast , timely , friendly. Checks all the boxes . Grateful for their smiles every time .

Wonderful service! They do excellent work! I trust my important garments to be well cared for at this establishment.

After reading all the reviews of being charged a different price from what they were told, I made sure to ask for the price written on my slip of paper before I left. When I came back to pick it up, it was ready so no complaints there. I will say it was pretty pricey but i'm glad I got the price down beforehand so she couldn't up charge me. She got the job done, it's a little pricey but the location is convenient for me. read more

Brought in a bridesmaid dress to be cleaned and steamed and when I came to pick it up, it looked the exact same as when I dropped it off. stains, wrinkles, and all; including water stains from ironing I guess and she took it back to the back when she noticed them as she was showing me the dress. she charged me $40 initially then charged me $35 probably because she knew she barely did anything to it. She got sassy with me when I asked if there's anything we can do about it and was like well you only gave me 3 hours. And I understand that's a short period of time to work with but she accepted my request. She should manage customer expectations upfront and reasonably charge for the services provided. read more

I had a custom made dress shirt with a massive red wine stain. I took it to the closest cleaners and pointed out the stain. When I got it back, it looked like they didn't do anything. Pristine got the stain out. Thank you! 10 stars. read more

Pristine Cleaners - After Pristine's cleaning - Sewing & Alterations Near Me - Reno, Nevada

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Dropped off suits for my wedding. We said we needed it by Thursday at the latest. When we called to check it was not done. Then when we got there they said they forgot to write the date so that's why it wasn't going to be done until Monday. They act like it's our fault that they forgot to write down Thursday when that that was clearly communicated. I feel like at the least they could discount the price given it was their error. At least they rushed it so we could get it. But nearly didn't have anything to wear for my wedding since it was still at this dry cleaners at noon when I have my wedding at 4. It's nice when people at least apologize and own up to a mistake rather than try to make it seem like it's the customers fault for the error. read more

Extremely reliable and personable cleaning and alterations business. I had a new coat that needed several alterations done, and they were both prompt and knowledgeable. After the initial adjustment to the coat, which included removing shoulder pads, the fit of the arm holes was slightly off, and so she recommended going back in to adjust the circumference of the arm hole. The result was a much more comfortable feeling. Great service and pricing. Thank you! read more

Pristine Cleaners helped me in a pinch when my son needed his suit dry cleaned THE DAY OF his prom. They were clearly busy on a Saturday, but graciously assisted me with same day cleaning at a very reasonable price. The location is central with parking. Quick and friendly service. I will look no further than Pristine Cleaners for my dry cleaning needs! read more

This business does a great job with alterations and is reasonably priced. They are reliable with the time quotes they give you. Very pleased with the alteration they completed for me. read more

I love love this little cleaner shop. When I say shop, it's also a small shop of different items mostly catering to the Hispanic community. I love looking around as you never know what you may find. The owner is so sweet. She does her very best to speak English, it doesn't matter as once you get to know her, you know what she is saying. read more

Beat Dry cleaners I've ever been to. Had to get something done by the next day. The lady was super nice and got it done ASAP. Highly recommend read more

This place is awesome the owner here is so nice! They do embroidery and let me tell you they get it done fast! & looks great!!!! Thank you Carmen!! read more

Pristine Cleaners - Embroidered towels - Sewing & Alterations Near Me - Reno, Nevada

My son used this place to have his work shirts dry-cleaned and had them put a couple of buttons on his shirt. It was a nightmare. First of all they are expensive, very expensive!!! Secondly, when he went back they only had half of his clothing there for him the other half was missing. He went back again to get the remaining clothes and they could not locate them again. We were in town and decided to help him out since he had a tight work schedule. My husband stood in the place for twenty minutes while they finally located his remaining items. No computer to track items and they are very unorganized. When my son put his shirt on that they put buttons on they used blue buttons on a black shirt. This is absolutely crazy. They charged him a total of $89.00 to dry-clean some shirt and put two buttons on. Beware!!!!! read more

This place is AMAZING! Highly recommend to anyone in the Reno area needing alterations or dry cleaning. We were in town for a wedding. My husband had bought a suit from men's warehouse that looked terrible. We ended up going to goodwill and bought a different suit jacket that needed to be cleaned and altered in a little since it was very loose. Pristine cleaners MADE IT HAPPEN in 24 hours and we looked great. They are VERY reasonably priced and we're so kind and courteous and just genuinely cared about us and our needs. Everyone should go here. read more

Pristine Cleaners - Sewing & Alterations Near Me - Reno, Nevada

Great service. Hadn't cleaned my blazer in 2 years and they got some tough cake stains out no problem! Great service. Give them a try.

So I don't go to cleaners often or get my clothes altered. I don't really wear anything that needs to be dry cleaned and even though I'm short, I've found clothing that fits my height! Anyway, I needed a dress for a wedding I'm in altered because this one was actually to long. I called Pristine Cleaners and Carmen was able to take me that day, even staying a little after she normally got off to be able to check and measure my dress on her own. When it came down to when I needed it, I told her I needed it by the upcoming Wednesday. It was the Thursday prior. She said it wouldn't be a problem and it would be ready. Sure enough, I called today to make sure it was ready and it was! I went to pick it up after I got off work at 5pm and it was ready and wonderful! Carmen did a fabulous job and in such a short amount of time! I'll definitely bring any clothing I need taken care of to Pristine Cleaners! read more

I needed a same day service for a dress I was going to wear the next day. The lady who I think is the owner was very helpful and nice. I would definitely use their service again. read more

I've gone to Carmen at Pristine Cleaners a few times for dry cleaning and alterations. Most recently I got a silly jumpsuit Halloween costume from a big box store that needed to be altered before I could wear it to parties! She got it done easily within the short time frame I needed and even pressed it without me asking. Can't recommend this place highly enough. read more

Needed two suits, three dress shirts, and two dresses (one a wedding dress) cleaned and found Pristine Cleaners to have the best reviews in our area. We won't go anywhere else moving forward after having the best experience! Done in two days (quoted to be done in 7 days) and everything is perfect. Great customer service and great dry cleaner. read more

Asked for my clothes to be ready the next day and they were fast and the lady at the front was really nice! 10/10 going to be my go to for now on read more

I want to like this business so much - they're very nice people - but the results are absolutely awful. My shirts - the collars - the cuffs same stains. And I know what your about to say - you're disgusting and have dirty shirts - other cleaners get them out - plus these people charge a fortune. As much as I want to like them - thumbs down read more

I am so happy to have found this place. They were my first stop of a few I had planned to get pricing and I didn't go elsewhere because the first interaction went great, she seemed very attentive to what I was asking and I definitely felt like they could produce what I asked. The prices were also reasonable. I believe Carmen (I hope that's her name), was the person I interacted with and she is very personable, so thank you. I had them sew a couple garments together which was a project we had in mind (no pictures yet because it's still not complete, this was just the first step) and when we saw the final results we were so pleased. We will definitely be going to them with our future sewing/alteration ideas! Thank you for your great customer service and work. read more

Been to this location two different times now & they never disappoint. They informed me that my item would take longer and were so nice about it that I didn't mind. They took great care of my items and did it in the nicest way possible! Don't look around just pop in and drop your stuff off. Reasonable pricing and great attitude!! Thank you They already know I'll be back read more

Carmen is amazing. On short notice she did a great job and opened early so that the garments could be picked up for a special event. The price is worth every penny. So friendly and accommodating, as well as a great product. You can't ask for better service. Thank you Carmen. read more

Pristine Cleaners - Ask for Carmen - Sewing & Alterations Near Me - Reno, Nevada

Carmen did wonders with my wedding dress. After the wedding the dress was stain with wine, zippers were coming apart and full of sand from the ocean. She did a great job making look like new. read more

i bought a vintage dress that had small stains on the front and back, the ladies here were very honest! i left it with them and the next week when i picked it up it was brand new! they also re sewed the flowers that were on the back!! 100/10 ‼ read more

I took a vest in here to have it hemmed, as I do not own a serger machine and just wanted a quick, line of stitching at the bottom to match the rest of the vest. First, it was not ready when I went in, and I went in the day after they said it would be there; second, she told me it would be $18, which I thought was a little steep for this service, but they charged me $20 (had it written on their copy of the receipt and not mine); and third, they used white thread on a grey vest. It looks terrible, not only the thread color, but the workmanship is very shotty and no hiding it as the thread color is so obvious. I will never return here. I'm going to take it to another alterations place now and pay again, hoping for better results. read more

Located in the heart of MidTown, these cleaners are fast, friendly, and no-frills. I trusted them with a couple of suits, and they came back as...suits (and clean!). For a quick suit clean, in a convenient location, at a decent price, check these people out! read more

Pristine Cleaners are the best, fastest, and most reliable dry cleaning facility and alterations specialist in the Reno area. Not only are they able to get my clothes done in an extremely timely manner, but they always return my clothes exactly how I asked. I've been coming here since my college ROTC days, and still continue to use them almost a decade later. I would definitely recommend them in a heartbeat!! read more

Pristine Cleaners - Sewing & Alterations Near Me - Reno, Nevada

My saving grace! I needed to have a new dress shirt made presentable for an internal interview, that wasn't on my radar, with little lead time. Checking around most cleaners are only open for drop offs and pickups on the weekends. I walked in on Saturday, and asked the very kind lady if she could take care of my shirt that day (less than 3 hours till she closed, she said yes. When I came back, she told me she cleaned and pressed it. Cleaning was totally unexpected. She wished me a great interview and hoped I would get the position. I can't thank her and Pristine Cleaners enough for such awesome customer service. The shirt looks amazing. Thank you!! read more

Pristine cleaners tailored my bridesmaid dress in 24 hours at an extremely reasonable price! My dress fits perfectly, and I'm very happy!

Friendly, fast and good job! My daughter needed her blazer altered to fit for school competition and they did a great job!

Prices for alterations are reasonable. Repairs are quick and they follow up for any final tweeting. Carmen is very pleasant and puts her customers first. read more

Wife her wedding dress dry cleaned and they charged $80. We get home and the dress looks the same and doesn't even smell like it's been cleaned. We didn't ask for a rush clean or anything, in fact they had plethora of time. read more

I was in Reno just prior to Christmas 2015 on a family matter. It was necessary for me to wear a suit and tie. Well my suit was a mess from all the traveling, we live in Virginia and I needed the suit cleaned and pressed that same day. I took the suit to Pristine Cleaners and explained what and why, and the lady running the store told me no problem, come back in a little while and it would be done. I thanked her and left. I was back in the store in 90 minutes and there was my suit, cleaned and pressed, ready to go. The service was impeccable, the suit looked like new. I highly recommend their business. If you want friendly, quick, quality service from a dry cleaners in Reno, Nevada, go there. read more

My husband and I took 2 of my dresses and a pair of jeans in to be altered. They did not give us an estimate when we were there, so I asked my husband to call them when we were on our way back home to ask how much the total would be. We made the call about 3 minutes after we left their place, we did not even get on the freeway yet. They explained over the phone it would be $120 for both dresses and the jeans which is quite high compared to several places I have gone before to get dresses altered (and I get clothes altered every month). Typically they are around $35-40 at most for a dress, this place was charging nearly double. Since we were new to the area and I needed those clothes altered, we just decided to try this place out. So after they told me the price over the phone, I said cancel the black dress, and the lady who does the altering said " ok no problem" and confirmed she would not alter the dress. When I called to cancel, it was right before we got home which was a few minutes after we called in for the total amount. When we came back a few days later to pick-up my clothes, they explained it was too late to cancel the dress and made me pay for both dresses after the fact that I told them to cancel the other dress. I tried to make sense of it, but concluded that there is no possible way they could have started those dresses or even one of them a few minutes after we dropped them off. I made it crystal clear to cancel that one dress and the lady that I talked to confirmed it. Furthermore, it was their mistake for not canceling it after we told them about it and they charged us for their mistake. They also could've told me ahead of time if the dress truly has already been finished. But I got no calls or anything. Very unprofessional. I told my husband about the situation since he wasn't there when I picked up my clothes. After I explained it to him on the way back, he was pretty angry at what happened (and so was I) and we decided to call them to see if they had an explanation for this. My husband got on the phone with a younger man who was working at the front desk. He answered the phone, my husband told him who he was and explained to the guy that I was just in a few minutes ago to pick-up my dress and my husband immediately heard a dial tone. So he thought well maybe he got disconnected so he tried calling back. When he called back, he told me that the guy clearly hung up on him the first and the second time right after my husband told him who he was. I just could not believe how unprofessional this place was. I will never use them again and would never recommend anyone else to use them. How can businesses not understand proper customer service? Was it really worth it to get an extra $60 to rip off a customer and piss them off knowing that that customer won't return for repeat business? It makes me upset that they actually think they can fool a customer and charge them double for a job they didn't want done in the first place! On a side note the dresses were also not a good fit, after paying almost double you expect them to also do a better job, not the case. I believe we just got scammed. The first dress was uneven on the shoulders and the other one (the one that I wanted to cancel), I couldn't even fit past my head and I have a small head! How can you mess that up? Luckily, they were still wearable. The other dress was for my bridal shower and I told the lady ahead of time to take care of it which she messed up on. Don't go to this place! Don't risk it. Maybe their work as cleaners is good but they still scam customers. Do not use them unless you want to be overcharged for lousy work and then have to deal with poor customer service and no explanation for why they lied to you and just hang up on you because they know what they did was completely unprofessional. Highly irritated and disappointed. P.S. They have you change in a restroom in the back for alterations! Gross. read more

Very Friendly! They are more than willing to work with you on a time frame to get your garments cleaned. Excellent outcome, very clean and fresh. read more