This is to update my recent review of my rental experience with U-Haul of Cuyahoga Falls. My…read moreoriginal rating was one star, pending a response from Corporate on my complaint about the charges. I heard back today and Corporate has refunded me the total cost ($540), minus the cost of a local, 1 day rental, which is very fair. Many thanks to those involved my making this decision.

I work for one of their competitors. Unfortunately, the car carrier I was promised to be able to…read morerent at my employer fell through. And to make matters worse, I found out a day before I was set to go out of state! I was in a jam. I needed a car carrier. I went to UHaul in Cuyahoga Falls and spoke to the General Manager, Gabby. I walked in wearing my company logo Hoodia. Oops. Gabby and I had a laugh about it. Anyway, I told her about my situation and she happily was able to reserve for me a car hauler. I picked it up the next day and towed my collector car to Pigeon Forge TN for the big car show, the Rod Run. I just wanted to say that Gabby was wonderful and made my situation a lot better! She made my whole rental experience a pleasurable one and highly recommend anyone who is in need of towing equipment to go see Gabby at the Cuyahoga Falls location! And the Area Service Manager Mike was also very helpful to show me how their equipment (vs how ours is) works. Great job by all! ​

Gas grill tanks filled. Two Rhino tanks @ 4.5 gallons each. Total cost $43 tax included. (So $21.5…read moreeach out the door) Beats exchanging them for a 1/2 full one for $23.0

Clean. Quick and nice staff. Made it easy to come in and out when I had to get my kiddo moved out…read morequickly due to her university closing early because of covid.

I went and looked at a car that was over $1,000 than the Blue Book price the man said someone will…read morebe desperate and come in to buy this car it's one thing to make for 5-6 $700 off somebody but to make $2,000 off of somebody being desperate is just gross business ethics

From the owner: Used Auto Sales…read more Products: Cars, SUVs, Trucks, Crossovers, Station Wagons, Vans, Mini Vans. Services: Used Car Sales, Cargo Van and Truck Rental, Quality Top of the Line Clean Vehicles, Quality at a Great Value, Over 50 Cars in Stock, Financing, AutoCheck, Extended Warranties Available. Brands: All Makes and Models, Foreign and Domestic. Location Facts: On the corner of Tallmadge and Brittain. Kitty corner from McDonalds. Business Description: K&D Auto Sales in Akron, OH, offers an exceptional selection of over 50 quality used cars. We pride ourselves on providing clean, top-of-the-line vehicles, including various makes and models of cars, trucks, and SUVs. Experience great value and friendly service—stop by or call us today to find your perfect vehicle! Cerifications: Dealer's Leasing License. Associations: Better Business Bureau A+ Rating, AutoCheck, CarGurus, Carsforsale.com

I have been to this particular U-Haul before. The first time was a 5-Star experience. Hurricane…read moreFlorence had ravaged New Bern, NC and I gathered donations from local friends in Green, OH to take to them. I rented a van loaded everything into it, drove it to New Bern and then back up to Akron. The woman who worked there was very helpful and kind! The second time I came here, I needed a hitch installed so that I could rent a small U-Haul trailer and take my belongings to South Carolina. I had received the runaround from other U-Haul locations (even though I made appointments and prepaid!), and finally this location could get me in. I'm giving them only 3-stars because they did stop in the middle of my hitch installation to do another installation, then finished mine. I had to wait for several hours at this store because of the delay. This wasted a lot of my packing time, and I was under a strict time constraint due to my children starting school. I couldn't leave because they were installing the hitch on my vehicle, so I would've had to Uber home, and I wasn't sure how long they were going to take on the other guy's hitch installation. What if I Ubered home and then immediately called me to tell me it was ready? That was a risk of money and time wasting that I wasn't willing to take. Additionally, I had to come back the next day and get the ball for the hitch, because even though I paid for it, the installer did not put it on for me nor give it to me. It was a hassle that I did not have time for nor need in the middle of an out-of-state move!

ABSOLUTE TRASH SERVICE. Ross, the manager, was the most…read moreunprofessional man I've ever met. After signing the receipt and leaving, I was charged an additional amount for cleaning AFTER the inspection. When brought it up to the manager, Ross, he claimed the employee was new but refused to refund the additional charges. He was also bragging about how much his property was worth. Laughed (literally) at my disappointment over the unjustified charges. His head was so big and full of air I'm surprised it didn't float away! Honestly the kind of person that others avoid. Staff was also rude. Never had a bad experience with UHaul before but will certainly NEVER visit this location again.