Extremely professional in every aspect. Won't take my…read morevehicles anywhere else. Quickly diagnosed my problem and fixed extremely well.

I woke up one morning with my first flat tire and needed to get to work. I went to North Gateway…read moreTire and they took me right away and got my tire fixed at no charge. Their friendly atmosphere and customer service were outstanding!! As a woman who knows little about cars, I am deeply grateful to them. I will be taking all my car repair needs to them. Thank you!

terrible customer service, terrible work, I took my Mazda…read morein to get a clutch replaced, I bought my own part as I was needing a specific one rated for higher power, I got my car back after spending over 1600 dollars in labor costs alone, the first 200 miles my sway bar linkage fell off, which was a direct cause of them removing my front axels to drop my tranny this was 2 days after getting my car back, i Fixed that, but my clutch is making god awful noises, squaking when I take off or am in reverse, I drove for the full recommended 500 mile break in period, still making the same noise, I took the car back to them to check their work to which they very rudely told me I dont know what I'm talking about, I'm not a mechanic, my transmission was already destoryed when I brought it in. I have photos of the clutch they took out, to which they said it is in pieces and it very clearly was not, my car was not making these noises before I spent about 3 grand in Toto Al with parts and labor, now after sticking a camera up they are more showing me the video from this, all while saying the clutch is installed correctly, but either way they don't guerentee labor unless it's on their parts, and I simply was never told this, was not told this when I brought the car with the clutch, was not told this when they texted me to tell me to order a fly wheel, they never once told me it wouldn't be warrantied or never once recommended me to use their parts, I paid the labor to have time work done right, and I am left with a car that i have put my whole soul into for 5 almost 6 years that is embarrassing to drive, and sounds super rough. I was also hung up on by them saying "come get your fing car" then hanging up. Very unprofessional, very disrespectful on the phone, very disrespectful in person told me when I picked the car up that I don't know what I'm talking about, they told me the part was bad, which they did not, I have all the texts from this place, I also paid for an evaporative leak to be fixed, I still have a code for this and they are telling me that's not what they were supposed to fix, but that's the code that I said I wanted to get fixed. had 3 people all talking over me raising their voices and telling me I'm wrong, DO NOT TRUST THIS PLACE. Also no where in the receipt or paperwork does it say they don't guerentee work on customer supplied parts, was never mentioned

Bob's is a great place Bob the owner fair, honest,and dependable guy. i told Bob to replace all the…read morebrakes on my wife's car he gave me a call told me the back brakes were only half wore downed. most shops around here would change every thing with the brakes. (IE muffler shops)

My wife and my in-laws have been going here for years to have their vehicles serviced. I decided to…read moremove away from the typical dealership service i was accustomed to utilizing by going here for car service and I can attest that they deserve more than 5 stars. They are a great team to work with. Communication and service were amazing. Chris and his team were honest about repairs and the price/quality for services i had done were fantastic. I will never take my vehicle to another spot. Customer service is top notch and this team should be recognized for how awesome they are. I will absolutely be recommending everyone i know to bring their vehicles here for service!

I have used this vehicle repair shop in the past and I must express my utmost satisfaction with…read moretheir honesty and exceptional service. Chris is trustworthy and his business is exceptional when completing automotive repairs.

dumb enough to take my truck here thinking a slow leak on a tire should be easy enough for a place…read morecalled Tiremaxx. Wrong!!!! they said they replaced the valve stem and cleaned it up and it should be OK. why I went outside to get my truck. The tire was already still leaking. $40 and nothing is fixed. The next I took it discount tire and they fixed it, permanently, for free. I will never enter tire again.

It all started out great! Very clean customer area, very polite staff at the desk…read more I ordered tires through Goodyear.com and had them delivered here to be installed. I figured, if Goodyear is trusting this shop to be an installer, why not give it a try. Tires were put-on in no-time, had a brief chat with the manager, very nice guy. But then I drove the vehicle on the highway, it appeared that there's shaking going-on. So I took it back. After I dropped it off, they called me to say that there's nothing wrong with it. That it must be the brakes. I'm certain that when I'm driving on the highway at 70 mph, my brake pads are not making contact with the disk. When I shared my disagreement, it was like I stepped on their ego and next thing I know, every sentence started with "just so you know".....talk about gaslight central! Luckily, they extended a courtesy reimbursement for me to take my tires to another shop and reimburse me for the tire balance, which I did. Wouldn't you know it, they were able to fix the issue! After visiting 3rd time this month, I do see a vast difference between the shop and the customer area. NOBODY had safety glasses, some guys had their shirts un-tucked around machinery, one guy had headphones on replying to text messages while under a vehicle. They treat their customers well, just not their vehicles. Great customer service, not my car-shop.

I'm actually giving Jimyz automotive in Streetsboro, Ohio a billion stars! Excellent work,…read moreprofessional advice, and most of all honesty!! If you find these qualities in an automotive repair business, why would you go anywhere else?! I wouldn't! If your not going to Jimyz in Streetsboro, Ohio you should be! Excellent work, kind, courteous and above all honest!

Excellent place to take your vehicle. I was nervous to have the issues looked at, but Jim assured…read moreme that the job would be taken care of in a timely manner and that the problems would be fixed. They did an excellent job. It's been 4 days since I had work done and the car is still in great condition, so i'd say the did an awesome job. Will definitely be taking my car here again and again.

Love this place! Friendly, knowledgeable staff who are all as honest as they come! Kudos to Matt…read morethe owner. I have been coming here for over 4 years now and not afraid to bring to them any make or model. Fazio's is as professional as they come. They will call you with update and make suggestions for things they might have found during their complete vehicle inspection. NEVER has tried to sell me something I did not need. Shawn out in front is their""Director of First Impression" And does an outstanding job welcoming you to the shop and listening to your wants and needs very intently.. Fazio's in Hudson IS MY go to place for all car and truck needs!

Matt and Shawn and the crew are just phenomenal people and mechanics! GREAT customer service, and…read moreso trustworthy!! They take pride in doing the job right and getting you in & out as quickly as possible. If you being your car in for a service that may not be needed (like brakes), they'll tell you! Most highly recommend!!

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

These guys helped with my vehicle problem and I am very satisfied with the service. I will not…read morehesitate to go to them again with any problems I have. Thanks!

recently got a truck that had transmission work done in the past from this shop with all paperwork…read morenow having trans problems skipping/ leaking come to find out the trans pan is held on by multiple different bolts that were barely tight and the gaskets is ripped and they won't do anything about it. up front screwing people over is what that name means now I'm left paying for a 5k trans