Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Travis and Debbie are great. Honest and reliable. Been going there since moving to Utah years ago.read more

Super helpful over the phone and very communicative. Originally said they wouldn't be able to fix…read moremy car for like a week, but that I could drop it off early and they'd try to get to it. They had it fixed and ready the next day! Price is very reasonable, would highly recommend this place.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

This group does a great job. I have found them to be good at diagnosing problems and repairing…read morethem quickly at a fair price. I would recommend them to anyone.

Needed a diagnosis to see what's wrong w my alignment and they diagnosed it at no charge. Well…read moreinformed boss who let me know everything wrong with the car and exactly what price, all the while explaining it very well to me, who doesn't have much experience with cars. Springville location highly recommended.

We've been coming here since moving to the area several years ago, based on neighbors'…read morerecommendations, and have never been disappointed. But you don't really get to know a place until there's a problem, and we finally did and they came through. The problem involved a new set of tires on our family wagon, which after being installed created a slight pull to one side. No problem correcting that-- they got a new set in immediately and swapped them. Except it came up again. So, Johnson's did a lot of alignment checking and tried everything (at no extra charge). We finally got to the bottom of it. They really do take care of you, and Jeff and his brother are great! A family business over 100 years old that's very highly recommended.

My wife came here for the first time because my cousin recommended this place; I came home from…read morework to find this piece broken off of our vent. It's not even that big of a deal - but for me it's the principle behind it. Thy didn't even say anything to my wife and she noticed it right when she got home. Probably the first and last time we'll go here.

As a single mom watching her budget Sorensen's Auto is my go to for any car repair. They are…read morehonest, explain everything really well and make sure you understand before proceeding with the repair, and charge a fair price. Can't recommend them enough!

Let me preface by saying I'm not a trained mechanic, but I know my car and how to use a wrench. If…read moreI didn't have time, I took it to Sorensons The good: Sorensens is a friendly, local mechanics shop that will quote what you need, fit you in quickly, and stand by their work. By my previous review, I've had good work done here before The bad: the work they've done for me since has been hit or miss, and I had to go back to have them fix mistakes. They did some work that involved draining the coolant, but they topped up my Toyota with GM coolant. I brought it back and they fixed their mistake, but after some driving I noticed a few dark black oil spots in my coolant reservoir. I did a block test myself and the engine was fine. The oil in my engine was still light colored and the head gasket is fine, so it looks very much like cross contamination from the materials they were using. Sorensons is a good value, friendly, and prompt, but make sure for yourself to double check the work they've done.

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.