We have been using Peterson for years. The only repair place I know of that is fine with me finding…read moremy own parts at discounts. Most other places get upset if they don't order the parts so they can get a more profit. Peterson always looks our for us not only with the mechanicals. but helping keep repairs affordable. Has been kind and courteous to us every time we see him. We trust him to be honest with what really needs to be fixed and he never tries to charge us for things that are not necessary.

Slow, indifferent, owner does not seem to actually be on the job very much. Dropped off a Jeep…read morefor a transmission fix and they could not find a part or fix it. They wouldn't admit their failure, however, and after 6 MONTHS we finally had to ransom the vehicle away from them, parts in boxes, for $450. Action Transmissions in Provo then fixed it in about 2 weeks. BTW, a part that Action Transmissions installed later failed, outside of their 60 day warranty window. They replaced it for free anyway. All in about half the number of months that Peterson sat on the car and did nothing.

I cannot praise Bodie enough. Honesty, integrity and kindness are what he exudes. I brought my…read moremother's car in to be looked at for a dreaded catalytic converter code. He called me about an hour after dropping it off and asked me to come down so that he could show me what he sees with the car up on the lift. When I got there he walked me through how either the engine or turbo was pushing oil into the exhaust system and is what ruined the catalytic converter. He told me that he recommended not repairing it and moving on from the vehicle as the repair with the new catalytic converter and pulling apart the engine to find the source would be very costly. Having found an honest mechanic, I then picked his brain for another 15 minutes regarding his experience with different vehicles. After driving the vehicle, diagnosing the exhaust system, putting it up on the lift and walking me through everything, he didn't want to accept payment! He felt like he didn't do anything for me! After some haggling he agreed to take half what he had earned. Maybe it was a wise move though. He will now be the only mechanic I send anyone to.

Been in Springville a couple months now and needed a basic service. They were extremely helpful and…read moredidn't try to upsell me on anything unnecessary. Would highly recommend!

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Travis and Debbie are great. Honest and reliable. Been going there since moving to Utah years ago.read more

Super helpful over the phone and very communicative. Originally said they wouldn't be able to fix…read moremy car for like a week, but that I could drop it off early and they'd try to get to it. They had it fixed and ready the next day! Price is very reasonable, would highly recommend this place.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

After way overcharging my Freon (my bad), I scheduled an AC service and from start to finish the…read moreguys at Johnson's were great! Super kind and friendly. I did have them order a part for me, I thought they'd call me when it arrived and so I called them after two weeks.

We've been coming here since moving to the area several years ago, based on neighbors'…read morerecommendations, and have never been disappointed. But you don't really get to know a place until there's a problem, and we finally did and they came through. The problem involved a new set of tires on our family wagon, which after being installed created a slight pull to one side. No problem correcting that-- they got a new set in immediately and swapped them. Except it came up again. So, Johnson's did a lot of alignment checking and tried everything (at no extra charge). We finally got to the bottom of it. They really do take care of you, and Jeff and his brother are great! A family business over 100 years old that's very highly recommended.

This place is beyond fair. They are nice and quick and they don't overcharge you for literally…read moreanything. I love it.

As a single mom watching her budget Sorensen's Auto is my go to for any car repair. They are…read morehonest, explain everything really well and make sure you understand before proceeding with the repair, and charge a fair price. Can't recommend them enough!

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.

Jenel was efficient and fun to work with. They got the parts in and finished quickly. I would say…read morea wonderful experience!

From the owner: We will pay your insurance deductible up to $1000 call or come in today over 25 years experience…read moreWe work with all insurance companies We will beat any Written estimate

The battery in my key fob was dead. I was parked at the library and my car wasn't starting. I was…read moreable to walk to Napa from the library. I was immediately greeted when I walked in and they asked what she could help me with. I told her I needed a battery but I wasn't sure which kind. They opened up my key fob since I wasn't sure how to do it. They had the battery I needed in stock. They put the new battery in for me. The price was very reasonable. I was expecting to pay way more. I would definitely come back here.

Looking for parts definitely try them! After striking out at two other parts stores, NAPA came…read morethrough! This location had our part! Very friendly and helpful staff! Clean store! Thanks!!