I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

Lisa's facial was not only efficient but also indulgent, featuring a thorough application, a…read moreleisurely pace, and delightful extras like neck, hand, and foot massages. The added touch of hot towels and the option for wine elevated the experience. Highly recommended! 10/10! I am recharged! I love this spa! I love that they offer the luxury experience with plush robes, lockers, and slides! They also have snacks, and tea to enjoy between services. I enjoyed my massage, but the facial gave me life!!!!

This was a tranquilizing and much needed massage. Joy is so sweet, but don't be fooled she has…read morestrength in her hands to deliver an Essential Pressure Massage (form of deep tissue massage). Joy started in Rome, Italy and teaches yoga. The atmosphere is relaxing, not fancy but perfect to get in a good meditation while getting a massage. She offers $39 for 1hour for new clients and 20% office for nurses! I can't wait to try the Ashiatsu massage and Dead Sea Salt & Turkish towels massage.

I purchased a Groupon and scheduled an appointment online. The appointment was confirmed and I…read morearrived 15 minutes early. Unfortunately, no one was there when I arrived and no one showed for up the 30 minutes that I waited. Luckily, Groupon is awesome and refunded me.

Just what I was looking for . I travel a lot and need to treat myself to touch therapy manual…read morehealing. I love this place and will visit anytime I am in Toronto !!!

I give a big fat ZERO. I bought 2 services on Groupon made appointment. When making appointment…read moreperson was very short with me and rude. Went to appointment no one was there called phone went straight to voicemail. Tried to call the next few days phone straight to voicemail. Left messages no returned calls. DON'T WAIST YOUR TIME OR MONEY!!!!!!

My Mom and I came by for a much needed spa day and we had such a peaceful relaxing time!! I got a…read morehead to toe massage from Tareva and she did a great job!!! Her massage style was firm and I greatly appreciated that. The spa itself is so quiet and relaxing. My other service was the body wrap and sugar combo and I was so relaxed I fell asleep and didn't even realize it lol. Jane did an amazing job as well. The staff was all friendly and courteous, the vibes were so peaceful. I always enjoy my time here!!!

I received a couples massage on January 1st and it was so relaxing. We recieved a hot stone massage…read moreand they used the stones throughout the entire experience. The staff were friendly and professional. The studio was very clean, down to the restrooms which I always appreciate. Tea, champagne or wine were served complimentary. There is free-parking in the parking lot and there were plenty of spots available. Gratuity was included in the service and I appreciated that. I would definitely come back again with my husband. Thank you for making the experience so relaxing and accommodating!

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

This was my very first time getting a professional massage so I wasn't really sure what to expect…read more Megan was so wonderful and explained everything to me and made me feel very comfortable and at home. The aromatherapy massage was AMAZING. She is excellent at her job and I really enjoyed talking to her. I will definitely be going back many many times!

It was my first time at this establishment, and I was looking for a local aesthetician with whom I…read morecould build a relationship and start having regular facials to ensure the health of my skin. Isabell was amazing. She knew her craft, was personable, easy to talk to, and the best part was that she explained the purpose and benefits of everything she did. I appreciated her knowledge, and I left feeling like it was the best facial I've ever had. I must also mention that her facial massages are out of this world.

Every time I get a facial from Thanya it is amazing. My skin feels so good and the massage she…read moregives with it is amazing!!! I hate to recommend her because I don't want her to get too busy she can't do me.

Buyer beware making an apointment at this salon…read more I'd had several great experiences with this salon and returned quite a few times for massage and other skincare procedures. I had to cancel an appointment due to a family emergency, I called last night at 11:30 to cancel a 12:30 appointment today - so I gave 18 hours notice with a message explaining the cancellation. I expected to call back and reschedule when we were back to normal our normal schedule, but instead, I got a nasty phone call and a bill for $50 for a late cancellation. I've never canceled with them with less than 24-hours notice before, although I have rescheduled a few appointments as I've needed to flex for work (and also had a few of my appointments canceled or rescheduled at the last minute as my aesthetician had some family emergencies she had to attend to.) 18-hours notice is decent chunk time, and I'd expect more grace for a returning customer who was having a hard time. I'm sad because I really liked Julie - I'll see if she works in other spas because I don't want to miss her services because of the business owner's stringency.