Adding these recent communications from the vendor they didn't pay Clients weren't the only ones completely screwed over read more

Body Details - Got this in my email well after the fact. Seems like they screwed over their customers and vendors. - Laser Hair Removal Near Me - Boca Raton, Florida

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If they open back up, I recommend Body Details. The service was always good. As a person of color, their lasers worked well on my skin. I did tattoo removal and laser hair removal. I was going to try their scar removal laser, but unfortunately the business closed. read more

They don't answer the phone, the girls leave the office early, there's should be 2 people to run this place! A secretary and a Nurse, but they have the Nurse do it all! It doesn't work like that. They need two people per office. They also don't take the 25 minutes per appointment as they are supposed to and the result is not all hair is being removed. read more

Are you guys even open? I have an appointment tomorrow, never got my confirmation text, nobody will answer the phone, and Google says you're closed. You guys did this for Fort Lauderdale also. What about my services I paid for? Are all locations closed? What a horrible way to treat your customers!!!! read more

They never answer their phones, any of the numbers I've tried, and I never get a call back. Their main number they post on the front door of one of their locations has a voicemail box that's full. For a business, that's a red flag. I've driven to the location where I'd been receiving services just to try to talk to someone and reschedule an appointment I'd had to cancel by text weeks earlier, but they were closed and locked up during their posted business hours. I don't know what else to do at this point. Feels like a money grab by the company, going under taking their lifetime warranty with them. I'm only a few sessions in after paying thousands and getting really over the runaround I've already been put through with Body Details "customer service," including their website, and text lines. read more

The place is a scam, they never told any of their clients they were closing. One day when I went for my appointment the doors were open and nobody was there. read more

Waited three hours outside for my appointment since there's a $100 no show fee. No one ever called or gave any notice. They just closed all locations and fired everyone. read more

THANK YOU LORIE. My god is this woman an angel sent from above. My first laser hair removal treatment and I couldn't have hoped for a better experience. It's all because of Lorie. Laser hair removal can be a very intimidating experience especially considering I was treating 4 different areas. This woman ensured I was comfortable in every aspect. In addition to her comfort she was an absolute professional. Laurie made the 45 minute ordeal feel like 10 minutes with my bff just talking and laughing- I knew I was in good hands. I loved this woman so much I hugged her goodbye as she told me this would be her last time at body details because she is a soon to be business owner! I can't thank her enough and the body details team for being so wonderful. read more

Body Details - Laser Hair Removal Near Me - Boca Raton, Florida

I'm still waiting on a refund. Never received service and I'm glad I didn't at this point because they have proved that they are crooks!

I think they closed down without telling anyone. They don't answer the phone. You can't go to your online portal. Yesterday the doors were locked. During business hours. Today the door was unlocked and nobody was in there. I think they close down and took everyone's money that had already paid for services. read more

I was trying to make my appointment by the web site and it didn't work, I called a couple times and nobody answered, now reading the reviews I realize that they closed and I never received a Email or text, what about the treatment that I already paid... read more

I have a contract with body details,they got all there money now closed down without notification to clients.i book my appointment online they changed the time now telling me to pay when they damn well an know they mess up!!I been trying to call text emails no respond up to now read more

They don't have respect for your time they cancel me twice in two months my appointments. They don't have nobody in the front to answer any questions or the phone. They don't know how to run a business. read more

Yesterday 27th at 6:30pm I went there for my tattoo removal I don't know what her name is but I don't think she knows what she was doing but she burned my neck I only have pretty light color left on my neck she didn't move the machine around the tattoo like others girls do she put it at one spot for too long I could smell my skin burning. After the treatment my neck was really really burn I have never felt like that before was on fire for couple hours still hurting right now like my skin cooked by that laser tattoo removal. Other girls have done for me I felt really good but the girl yesterday was horrible . She didn't even put aloe and the thing to cover. I think they need to train her more professionally not letting her burn customers like this. read more

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Stay Away from this place! I brought a family member here who is traveling. We had a full schedule, came in early for her appointment @12. She wasn't seen until almost half an hour later. They want you to be there early or you will be charged. However, they won't be ready for you at the time of your appointment or warn you that your tec is running behind. Her Tec Catalina was already late but she had to have a long drawn out conversation with the man in the front desk before being available to take my cousin. The man working the front desk on Saturday morning had a bad attitude, not only with us but with other customers. He has zero peoples skills and clearly looks like he doesn't want to be there. Higher someone better. If I had any intention of joining they made a really bad impression. They don't respect others schedules whatsoever. read more

I have stood by the company through the obvious struggles it has gone through. I want to start off by saying - I would love to stop coming to this establishment but my tattoo is sadly still not gone after 6 years. (A small to medium sized tattoo on my upper back)  I've written 5 star reviews for Christina at this location. She was sweet and effective. I also want to start off by saying my tattoo is stubborn but every time I arrive it's a guessing game on how they are going to treat and what settings they are going to try.  I had a terrible experience with Ashley today. Let me start off by saying I was one of four people in the waiting room with no one at the front desk. The establishment smelled like WEED. I assumed it was probably a client that just walked in smelling like that. After further review on GOOGLE...a review was posted 3 weeks ago of another customer complaining about the smell of weed. I understand it's 2024 but it's such a bad look for a medical facility. While waiting one woman walked out.  As I was sitting in the lobby I got an auto-mated text that I missed my appointment and would have to pay 25$ to reschedule...as I was sitting waiting to be seen. I let Ashley know I got a text and she said "YA... ignore it." Then she was unable to view details on my chart, like photos, settings used etc.   Ashley has treated me before with both modalities back in March. My tattoo still has ink, but it is also hypo-pigmented with scar tissue. The hypo-pigmentation came from one of my treatments with this establishment. The hypopigmentation is nothing new and something I really don't care about. Regardless, I still have dark blue ink visible on my back. Ashley refused treatment today and I really couldn't get a clear answer why. She advised me to apply vitamin E oil on my back and to go in the sun for the hypo-pigmentation and to check back in 5 weeks. EVEN THOUGH THEY SPECIFICALLY TEXT YOU AND REMIND YOU OF RECENT SUN EXPOSURE. It was obvious Ashley did not want to treat me today and had no reasoning as to why. Ashley was just pushing off the appointment and left it at "TBD.... I'll give you my number and we'll see in a few weeks".  I am completely healed from my treatment back in March. I am determined to remove this tattoo because it's what I paid thousands of dollars for, over 6 years ago now. At this point the establishment has lost money on my service. I'm sure they will be out of business before the tattoo is actually gone. The constant turnover of inadequate laser specialists has made this a long, dragged out process. I understand every tattoo and skin type can be different... I can assure you this is NOT that type of situation. I am not sure if she was unsure how to treat or if she was overwhelmed because so many clients were waiting for her.... (Or maybe she was just high, given the smell of the office) The entire encounter was uncomfortable and a waste of time. We ended it at "she would reach out to me." I videoed the entire thing because I felt like I NEEDED to. I've written a review before but I'll make an updated one with 1 star, explaining the situation and even attaching the video I have of the entire encounter. The ending specifically is so rude and unprofessional. I don't think she realized I was recording the entire interaction and I'm sure whoever owns this franchise would be turned off by this as well. I understand people have bad days but this was so bad on many levels. I also want to make it clear Ashley tried to take a photo of my tattoo on her PERSONAL cell... that is definitely not HIPPA compliant. I asked her in the video to please take it on the iPad that is securing my personal health information. She got even more frustrated when I requested the photo be taken on the iPad, in my chart.  FYI - if you had a terrible situation like I did Email support@bodydetails.com or the franchise operator CSorrentino@bodydetails.com read more

To keep it short and simple I never step foot in any location or had any services yet they continue to charge my card over $900 Every month for the last 5 months when I reach out to ask why I'm being changed they replied sorry for the confusion,obviously I do not recommend this place at all read more

Let me start with I signed up to get a tattoo removal. It was an unlimited package until the tattoo was removed. Ive only gone 5-6 times. A very small tattoo .5 x .5 inches at most. But my job has me relocating to the west coast next month. Unfortunately there are no locations available on the west coast. I wrote corporate 2 emails explaining my situation. That I was happy to pay for the sessions I have received but didn't feel I should pay for the whole unlimited package. Since the tattoo would not be gone before I moved. Of course I received no response. Which I find unacceptable. They were very quick to sign me up and take the money. But not respond?! POOR CUSTOMER SERVICE!! The rep that I will see this coming Saturday for my last visit had to contact corporate. She phoned me today saying she spoke with her manager and the only thing that they can offer is for me to keep coming back to FL or TX for sessions. It's not a realistic resolve as I'd have to take off work AND pay for airfare. As a prominent business owner I know exceptions can be made. They choose not to make any exceptions. In closing I've had tattoo removal before on a few different tattoos. The sessions here should have had MUCH better results. I was trying to be patient and trust the process. Since there was unlimited sessions. Now I'm left with a tattoo that isn't gone while paying for a full package of unlimited sessions instead of the sessions I have had. Which I was happy to pay for. HEED THE WARNING- look elsewhere for better results & customer service. Not to mention I really feel like this place scammed me out of money. read more

Worst experience in beauty procedures ever. Price is way to expensive and results are not good at all. Their lifetime guarantee is a scam. I'm pretty sure they will run out of business soon, because of the worst service. I wish I could go back in time and not waste this much money. read more

Paid thousands of dollars for full body laser hair removal and years later hair is still growing back. Also if you miss an appointment they charge you hundreds in late fees. They tried to charge me $350 to reschedule the appointment. Oh and good luck finding a time slot to begin with because they never have any open appointments unless it's 6 months out. There's better laser hair removal companies out there that respect you, your time, and money. read more

Horrible customer service ....they do not honour their contracts once you've paid your bill in full ...magically they can't find u in the system or there's no appointments available read more

HORRIBLE!! I had the WORST experience here. They literally burned my face!!! As they were doing the treatment, my face had visible spots on it and the nurse didn't notice. As soon as I walked out of there my face felt like it was on fire for hours. I had to call them and return to this location so they could prescribe me something. I then I had to go pay for a prescription, Benadryl, aloe and a dermatologist appointment later in the week to make sure my face wasn't completely messed up. The dermatologist told me that they put the laser level too high and that's why it happened. Unacceptable!!!! I had a visibly messed up face for almost two weeks. This happened at the end of July and until today I still have discoloration on my face. They called me once to check on me and never again. I will NEVER go back to this location. Attached are the pics of how they messed up my face. read more

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I love love love this location! Lorie is amazing and so knowledgeable when it comes to the lasers and is so comforting and patient! She makes the experience pleasant! The front desk staff is always so nice on the phone and in person especially Kayla! I've gone to a few of the body details locations but I have 2 favorites! Boca and of course Coral gables because I get to see Roxana and Josselyn! They're so sweet and always make me feel welcomed! I always look forward to my treatments! Thank you body details I will continue referring friends and family to you! :) read more

Laser hair removal is a fairly expensive and very personal treatment, so I did my research prior to coming to Body Details. I feel I made absolutely the right choice. The facility is very private, highly professional, and very accommodating. All the staff are very friendly and helpful. The free consultation was very detailed, so that I knew exactly what to expect, what will it cost and what to do. They gave me very detailed instructions on what to do pre- and post-treatment to minimize my discomfort. Sayan is a great professional and is an artist with the laser. Treatments are done thoroughly and quickly. She is very good at guiding clients through the process and has overall superior bedside manner. The equipment used is state of art, and my personal experience was with minimum discomfort. I highly recommend this facility to anyone who is considering laser services! read more

Netta from the Boca location is amazing! I was originally going to another location closer to me, but I rather take the extra 10 minutes to go to Boca. Netta definitely knows what she's doing. I saw way more of a difference after seeing her and I believe it's because she adjusted the laser to the thickness of my hair. She's also very nice, whenever I'm in pain (like cramps) she'll turn down the laser. She also updates you a lot about what's going on and what you should do. I'm so glad I came here instead! She's the best tech they have in my opinion. The results are also worth every penny. So glad I came here. read more

I was kinda nervous the first time I went to body details but the staff was very friendly and made the process run smoothly. Nida was the practitioner that performed my services and she was so sweet, talked me through everything and made me feel comfortable. I can't thank her enough. Can't wait for my next services and will be recommending this location and Nida to my friends! read more

Absolutely the worst company I've ever dealt with and honestly thinking of bringing on a lawsuit. Paid over a thousand dollars for a small tattoo removal. As soon as I signed the contract, I immediately was met with horrible customer service. They would call me the day of and reschedule me because they didn't have the laser at my location or would make me drive 45 minutes to the location that had it and they never credited me for the inconvenience but when I try to reschedule an appointment they legit will charge you an insane amount and they will not work with you at all even if you have an emergency. I am reporting them to the BBB. Just awful customer service and they bleed their clients dry for more money any way they can. I have complained multiple times but do you think I've ever got a call from corporate? Not a chance. Do NOT do business with this company. This has been going on for well over a year now and the the tattoo is still very present. It's shameful. I learned my lesson. read more

I love coming to BodyDetails, everything is so organized & the staff is incredibly wonderful. Their services are amazing ! I highly recommend coming here :) read more

This place is insanely over-priced, $3400+ for EON laser. Several other places were charging $1200 per area. If you're interested call Kibali Medical Spa (Boca) or Allura Aesthetics (Boynton). read more

I'm sure the services are great but I won't be using them due to the demeanor of the front desk girl. Calling a customer asking "are you interested or not?" Is not exactly professional behavior. When I said I told them I would call them back when I was ready to schedule my appointment, I was asked again "so are you booking the appointment or not". Not a great representation of the facility, and a laughable sales technique. Thanks but no thanks. read more

Great experience all around ! Friendly staff, extremely helpful. Everything went smoothly (pun intended ). I have been to other places and this was far superior than any I have been to. Great results . I will be back and will be sure to tell me friends . Thanks Body Details of Boca !!!! read more

From the moment I stepped in the door for my consultation, I knew my wishes to be hair-free were about to be answered. Lindsay (Lindsey) greeted me and we went to a room to privately discuss my options. I felt immediately relaxed as she informed me of every detail regarding procedures, time frames, payments, and my favorite -- the LIFETIME guarantee! After all was said and done, I felt comfortable and ready to move forward with my hair removal adventure. They had available time to take me in, so I went for it. Not completely pain-free, but definitely not a 'oh my God this is terrible' experience. I described it as, "Someone snapping a rubber band against my skin." It's over VERY quickly and easy to endure. :) I'm elated to have found Body Details and I highly recommend their services for anyone looking to change their life. I'm hooked!! read more

From the phone call to my appointment, it felt like I picked the right place for me! The girls at the front desk, Gina I remember specifically, were so patient and so informative! Wendy was who worked with, and I instantly felt comfortable, any questions asked was answered and the whole feel in the office was light and fun, and made the "zapping" of my hair, seem less painful! (Which btw, wasn't all that bad!!) I'm so excited to have a lifetime guarantee of no hair! I highly recommend Body Details!! read more

Lorie is the sweetest, I was so nervous about the pain of my treatment, but she made everything comfortable and easy. I got my underarms done and I can't wait to go back for more treatments. Thank you so much Body Details Boca, you have given me the confidence I've been needing. read more

I have had several tattoos removed from body details starting 11 years ago. I originally went to the Fort Lauderdale location but since moved north I now go to the Boca Raton location. And I can say I am so impressed with the Boca Raton location! The laser tech there Tamara is incredible!! She is so detailed oriented and passionate about giving you the best result, and it shows in her work. She is fading my tattoos faster than any other laser tech I have ever had in 11 years!! She is so sweet and so professional. I make sure when I schedule my appointments that I book with her cuz I trust her and know that with her every time I see drastic results. She even shows you the last picture she took from the session 8 weeks prior to compare to now. She is amazing and I can guarantee that you will see results. Plus the location is always very clean, never busy and I have never had them double book on my appointment like I have had in the past at other locations. I love coming in for my treatments here! read more

Body Details - Immediately after session with Tamara. She's the best!! - Laser Hair Removal Near Me - Boca Raton, Florida

I've been getting treatment at the boca location for about 6 months. I am so happy with my progress. I always suffered from terrible ingrown hairs, but not anymore. I have smooth skin that I barely shave! The girls at this office are always so nice and accommodating. I recommend treatment to everyone! It's well worth the money! read more

Lorie in Boca Raton is amazing!!! I can't say enough great things about her! If there were only more people like her in the world, it would be a perfect place! She is professional but fun and empathetic. She does a perfect job, every time, and does everything in her power to alleviate the pain (I don't even bother with numbing cream!) Before Laurie and Body Details, I use to dread my appointments (I've had some horror stories at other places), but thanks to her I look forward to them and I'm amazed at the progress every time! There's no way I could get through 2hr sessions for hair and tattoo removal without Lori! She really listens and has taught me so much at every single appointment. I could go on forever... read more

I am so happy I got started with laser hair removal with Body Details! Groupon's have never worked for me, they just never got the job done. The Nurses and Physical Assistants really know how to give you the results your looking for. Definitely check out body details in Boca! read more

Lorie is the absolute best. She is a perfectionist at laser hair removal. She explains what she doing and how the process works. She always makes me feel comfortable and that I am a valued client. Thank you Lorie! read more

i went to the boca one for the first time and i absolutly loved it. Lorie attended me and man oh man, she knows her stuff. I must tell you, i think this time i will actually see results with her. I will continue to get treatments only with her. read more