If I could give a negative infinity stars I would. First off…read moreJessica at the front desk is a complete condescending bitch and a bully. I came to my appointment 30 minutes early as they insist and required. Jessica the bully got my insurance card and ID and disappeared for 23 minutes then she decided to have me come sign the paperwork so now we are past my start time for my scan. I get to the scan area and the assistant finally comes to do his menial job of asking the redundant questions and then I have to change into the gown and pants that are made for a 600 pound man. By this time it is 6:30 pm 15 minutes past my start time for the scan. I'm waiting and waiting no one comes to get me so I start yelling out can someone tell me what is going on and the assistant plays dumb and says he doesn't know. Finally at 7 pm the technician comes and doesn't apologize for being so late. He was rude. It is absolute bullshit to arrive 30 minutes early and have your appointment start an hour late yet I was there for an hour and a half before the scan actually started. This is the second time I have had a shitty experience with this place. They could have told me they were running late. They could have offered me water and they could have killed me with kindness instead of treating me like I was the one who caused their lateness. They don't care about the patient at all. Negative stars for this facility!

On my most recent trip to Quest Imaging, i was there for over an hour for a few tests. But the…read morestaff are so nice and you can tell they are really trying to do their best at everything. From patient care, to their daily duties. It was nice with no TVs on in the waiting areas this time. While I wish I could skip the check in process, I know that the consistency in application helps the staff and the patient. The only thing I could recommend is that they make so minor repairs to a few things, like the blinds and the restroom could use some repairs.

Very friendly! The experience was quick and relaxing. I thought it would last forever, but it…read moredidn't.

I had to get an MRI Dr sent me here you guys are top notch. Everything was great. The office people…read morewere fantastic. The MRI People was fantastic. Definitely highly recommend.

The experience was blah. We did all the pre-appointment paperwork online the Friday before in…read morepreparation for a Monday appt. It was MLK holiday and granted, a lot more patients in the queue. When we finally got to the front of the line, despite having provided the copy of the appointment confirmation, the gal still looked at me dumbfounded. Upon entering, there's a whole side of at least 4 clerks who check in customers and process insurance information. Their vibes were off because it looks like they are all miserable.. on an early Monday morning no less. People come to this establishment, not because they want to, but because they need to. Whether it's a simple x-ray, mammogram or an MRI, people at the customer desk need to show a bit more compassionate. Yes, it's monotonous work but it's important work. The radiologic techs are excellent. Just by observing from the lobby, they show care when dealing with patients. Administrative clerks on the other hand, worst customer service I've seen as of late from a medical facility.

Had my mother scheduled for an ultrasound at 1030. They didn't mention it was for 1030 at night at…read morethe san dimas location behind memorial hospital. Had to reschedule for 330 that afternoon. One star is too generous if you ask me.

I have been here a few times now for X-rays for myself and for my kids and from my understanding…read moreit's linked to Mohawk Medical Group. Some days they send us here and sometimes they send us out, so really not sure how they are linked. Each time I have visited, it's always been a gentleman that has done our X-rays and every time he has saw any of us, he was very pleasant and professional. Service is always quick and once everything is done, we usually walk back over to Mohawk Medical Group and they already have our information. This place is located in the same area as Mohawk Medical Group, but it's a building over. I have never saw their lobby busy and the wait time before being called back has never been more than 20min. The building is clean and the staff is pleasant. I would definitely love to come back if they send us here for X-rays.

I'm not sure why they bother with their "rednet" portal if it consistently does not work. I try…read morerepeatedly to make an appt. both on my phone and on my personal computer, but no luck. Ridiculous.

Not in a hurry? Don't worry, neither are they. Forever to check in…read more Smells like a college dorm in here. Puff puff pass out. Once you get going though it's a pretty smooth process and the staff in the back are caring and efficient. Bahamas is so much faster, albeit way more cramped and crowded.

So the person answering the phone on the appointments line should not be working the phones…read moreanywhere that requires English. I had to guess at most of what she was saying. I couldn't even understand her name, if she gave one and she didn't have the information I needed. In other news, Theresa the nurse and also the young male tech I forget his name were extremely helpful and kind. Theresa is a great IV starter. I hardly felt a thing. Service was fast. In and out very quickly. It is a very busy facility, but they are fast and efficient. I have another procedure next week and now I don't feel so scared about it. I think.

Well I'm not impressed from the start. I got here just before 7:00 for a 7:15 appointment. I'm told…read morethat they are behind and won't be able to get me in until 8:30. Problem is I can't leave & come back. I have to wait here! The greeting staff was not particularly friendly. No one texts to let you know there will be more than an hour long wait. The building was very cold. They have 8 pin pad lockers to put your clothing and personal items. Three of the eight lockers are broken. I'm short and the three broken lockers were the easiest to reach but were unavailable due to needing repairs. The changing room was a mess with an overflowing bin of used robes. The young woman who did my MRI was very nice though. The only redeeming part of my entire visit.

Had an amazing experience I was able to bring in my mom and sister, the room was really nice and…read morespacious with the most comfortable couches ever ! The tech was super informative and gentle the vibe was very welcoming and friendly. I'm originally from LA were I would've paid double and I love that they provided black and white and 3d/4d printed ultrasound pics and provide all photos and videos via email taken during ultrasound. 10/10 would recommend

This place canceled my appt because I never confirmed it. Turns out they had the wrong number. The…read morelady was rude in the front. Confirming an appt is not a must to keep it. If it was then they should charge each appt a down payment. Canceling my appointment while my parents drove to make it was very disappointing and will not recommend or return. Thankfully I called another place who got me in right away!

Highly recommend! Without a doubt, the best care I've had in a long time. Specifically, Monica who…read morewent above and beyond the call of duty. Office wait was a snap, the staff is so friendly and helpful. I was having issues with my provider and they took the time to get me seen by the appropriate people. I went for a quick x ray, and I was in and out in a quickness.

The place took care of me quickly, professionally, and even helped me on the price…read more They discovered problems others couldn't. I am happy with overall experience. I had an excellent experience.

I will never say a bad thing about CBCC, they went above and beyond during my wife's diagnosis and…read moretreatment. My wife was diagnosed with stage 1 breast cancer and Dr. Foulad was so kind when he explained it to us. He had tissues for my wife, gave her a moment to process everything, answered all of my many many questions and left us walking out feeling like things were going to be alright. They got her started on treatment shortly after the diagnosis. We went through a meeting with the RN Susanna Bell who's a life saver to say the least. She explained everything we could expect during chemo and how to try to make it as easy as possible. Dr. Patel was amazing as well. He went over everything with us and met regularly to keep us informed on how things were going. She got through chemo thanks to the wonderful staff and Dr. Foulad even came to my wife's surgery at Cedar Sinai as he has operating rights there so he was in the OR with her surgeon assisting and giving her peace of mind that her original doctor was there. While the journey isn't over yet, the worst of it is over and it's been bearable thanks to the wonderful people at CBCC.

The Doctors that are good are retired or too busy to get an appointment with. I have seen a few…read morehere and the most recently one Radiation Oncologist and a Med Oncologist. Go out of town or go to AIS or anywhere but here. I would have been at stage 0 or 1 if my Doctor cared enough to listen to me or order a CT or biopsy when I had a small nodule. Unfortunately I waited until my symptoms were worse and asked for a second opinion a few months later by then the nodule became a large mass . A month after had metastasized to lymph nodes and by then I was beyond pissed because now it can no longer be treated by surgery or radiation and bumped me to stage 3. I decide to get a second opinion on the cancer and go to an actual NCI out of town and they look at the last PET scan and they said so CBCC missed another lesion so another metastasis!!! Now making me a stage 4a. If you care about your health or your family member, please find better care. The worst Doctor here is Ravi Patel because he is unprofessional, negligent, pompous, arrogant, dismissive, and incompetent. Hopefully he will retire once this merger is complete and stop hurting patients and their families.

If I could give zero stars I would. I went to get an X-ray done for my son and was told there is a…read morewomen's only section and was not allowed to be there for my baby because I am a man. He is 3 months old and needs his parents to be present. Horrible experience here would not recommend as they are very sexist and discriminatory. They made me wait an hour before telling me this at 7am. Waste of time.

February 25,2025 This is my second visit with Kern Radiology…read moreSan Dimas. Thank you Bree @ Front Desk for your very efficient, expeditious and happy presence. Selena, Thank you for your Professionalism, even with the busy schedule you all were facing you seemed to put everyone at ease and made sure we felt helped and that we were important enough for you to come to the long line in order to expedite the registration process. All done with a beautiful smile for each of us. Alma, Thank you for your Skilled efficiency with the Ultrasound. I felt totally at ease and you were very friendly with a gentle touch. This was a very pleasant experience. I'm so happy for all of your excellent service today. Thank you all so much for your help. I appreciate you all.