Well, folks it seems that the deer are winning the challenge of sharing the road!! I just had my…read morefirst awful encounter with a deer. Once you get over the initial shock and can view the damage, then what's next? Fortunately, there is help, Call: 410) 398-2010 to reach PURNELL Body Shop located in Elkton, MD I have always had reservations regarding where I take my car for service, as it is my "baby". Purnell is privately owned not a chain. You feel that singular attention when you go for your estimate that continues through the repair. We had a very good experience with Purnell from: insurance, replacing damaged parts, paint, to rental car. Nicholas is a terrific point man. Nick provides sound advice and gives updates on everything from part acquisition, costs, and when your car is expected to be finished. Purnell strives to turn a bad experience into a satisfied one. Can they deliver, yes they can....

Exceptional Service & Craftmanship!!!…read more Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

Avoid!! Charged $150 after going in with the engine light on, codes provided,and explanation of the…read moreissues. Was told nothing was wrong and charged that amount to "clear the codes". Currently sitting with my car, with engine light back on and same codes, at a different shop. Was told the reason the light kept coming on was bc the codes weren't cleared "professionally".

Went there as a 1st time customer. I have a 40 year old classic car and requested an oil change…read moreusing Valvoline oil I use for the car. They refused my business! They only use overated overpriced Castrol oil for every car they service. Thanks but no thanks!

So the work itself was fine, but it took them over a week to fix my mirror, which was a bit much…read more They were not clear about using Aftermarket parts, which was something the insurance company stipulated, but no one told me that until after the fact. All of that would have been FINE, except that when I filled out the survey saying all of this, the company TEXTED ME TO TELL ME WHY MY SURVEY ANSWERS WERE WRONG! That was completely unprofessional and not the purpose of the survey. So for those reasons, I wouldn't use this company again. Very weird behavior.

I would like to leave a special comment for the Cadillac Body Shop, especially for José Espinoza,…read morewho did an excellent job on my car. He demonstrated outstanding cleanliness, precision, and professionalism throughout the entire process. I am extremely satisfied with the results and highly recommend this body shop. The entire staff provided friendly, professional, and attentive service, making the experience smooth and stress-free. Thank you for the great work!

Best place on earth to get your car fixed. I'm so happy. They even took it through inspectionread more

If your car needs any work done on your vehicle it will take them almost a month to get your car…read moreback on the road. If you need an oil change they can do that in a day. So for people who needs there vehicle stay clear. They do have good mechanics but it just takes them a long time to get it finished in a timely manner

Fair warning, this Moppert is NOT Porsche certified. They had to ship my Cayman to their N.J…read more facility wasting 3-4 weeks.

came here to get my 24 Honda civic bumper replaced and coming here was the greatest decision I…read moremade! they were easy to work with and everything from the cost of parts and labor was completely transparent. the gentleman Ben helped me the entire time and kept me updated on my car which made my worries go away! will recommend to friends and family.

I truly don't ever recommend auto mechanics. This is definitely a first:…read more Great guys at R&M. Honest and the price is right.!! If you need a trustworthy auto mechanic, this is your place.!! Thank you R&M for expertise and honesty. You're my auto repair place.!! Maryann Brown.

Al, the owner of R&M Automotive, took advantage of my fiancée by convincing her she needed a new…read moreradiator when she did not. She actually had a valve issue that was clearly identified on the diagnostic code he ran and was fully covered by Subaru. Despite this, Al told her the car was unsafe to drive without replacing the radiator and pushed the repair. After the radiator was replaced, the car still did not function properly. The issue was ultimately fixed at Subaru when the valve was replaced. When confronted, Al acknowledged that she probably should have gone to Subaru first, yet he offered no compensation or accountability for charging her for an unnecessary radiator and labor. This wasn't an honest mistake; it was poor judgment at best and predatory behavior at worst. I'm posting this so others can avoid the same situation. There are plenty of mechanics in the area (e.g. Everest Automotive) choose one with integrity who won't scare customers into unnecessary repairs.

It goes without saying that we are all weary of taking our cars to the mechanic. But I'm here to…read moretell you that you don't have to feel that way anymore. I've been coming here for years and it all started because of my 1st experience with them. I was talked to like I was more than just a customer and I was walked through the things that were needed to fix my car and these things have as much if not more value to me than the remarkable and happy to pay cost of the job and subsequent jobs since. Jim even helped me with insurance and fixed something a different shop neglected to replace prior. This is a shop that you need to make yours, I'm so glad I did. My name is Brian Compton and I stand by what I just said.

I had mistakenly gone to another repair shop and already had the appointment for an oil change and…read morefluids check. Brian and Jim's found that the other shop had added oil without draining the oil OR changing the filter!! Long story short Brian and Jim's got me all fixed up and they were very fair in their charges! Make sure you have someone you can trust and check their work! I trust Brian and Jim's!

Everyone I interacted with at ASAP were professional, efficient, courteous and knowledgeable! I…read moreneeded some maintenance done on my car and the technician did a complete inspection (photos included) and even recommended some additional repairs. From time of booking the appointment all the way through payment and pick up was seamless! They even have a great system with texts and estimates! I will 100% be back and recommend them to everyone!

I have been to ASAP for oil changes and tire repair/alignments on my Toyota vehicles. They are…read moreprofessional mechanics and they get the work done well and for a reasonable price. I wouldn't take my business anywhere else! C H