*I am updating this to say that I've been in touch with the grooming manager and she has been very helpful and empathetic towards this situation.* I have been bringing my dog here for a while and her groomer, I believe Erica is her name, has always done a great job with her, which is why I have kept coming here for the past two years. However, yesterday 1/14/2023 she had a different girl groom her and she did a HORRENDOUS job. My dog has a terrible cut on her face. She is scratching at it and it is bleeding. She is in pain and has been curling up to me for comfort. Any fur baby owner would be upset at this. This is insanely unacceptable and I would like a refund for this cut. I will NEVER bring her here for grooming again. I want to cry seeing her in pain and discomfort. read more

Bogart's Bone Appetit - You can clearly see the cuts - Pet Groomers Near Me - Las Vegas, Nevada

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*Warning* Disturbing Post! Bogart's CUT off my dog's ear and tried to hide it!!! I took my dog for the first time to Bogart's Bone Apetit- southern highlands because my usual groomer was booked. TERRIBLE DECISION!! 2 days later after my yorkie got groomed at Bogart's, i felt something crunchy on her ear. I assumed in the moment she got food stuck in her fur - happens often! I didn't think anything of it. The next time I gave my dog a bath a portion of her ear FELL OFF! It's a literal slice. There appears to be a little chunk of GLUE on it! Not only did the groomer not have the integrity to say something - THE OWNER STILL HASN'T CALLED ME BACK to have a conversation or apologize!!! I have CALLED several times for the last 2 days. How many other dogs has this or WILL this happen to?! Can you imagine the pain she must have been in when they cut her ear little ear off?! FRIENDS- please be aware. I get grooming accidents happen- but the owner can't even call me back to APOLOGIZE?! This is not someone who cares about animals!! This is a felony- mutilation of an animal. The owner is the same for ALL locations. ****UPDATE*********** The owner called me back after two days, with an attitude and defensive. She threw a fit and hung up on me. All i wanted was to have a calm conversation- empathy and an apology. She didn't do any of this. read more

Bogart's Bone Appetit - Vet confirmed this is a perfect cut of my dog's ear that came off when i gave her a bath - Pet Groomers Near Me - Las Vegas, Nevada

I've been going to this store for over a year and seems the customer service is getting worse every month I go into this store. with a small store there no welcoming into the store, hate to ask for help as the employees are very short. being close to my home which made it very convenient we just now drive to find another store that welcomes and puts their customers first. read more

Well, where do I begin? I called on Tuesday to make an appointment for my two pups and spoke with Caitlin. She said 1 & 1:30pm okay, I said fine. She said any groomers okay? I said that's fine too. Come Thursday my husband tried to drop them off only for them to say there were no appointments written down for us. Well, hubby was livid since its very inconvenience. While speaking to Caitlin who told my husband she was the Manager, he handed me the phone and I immediately said what do you mean we have no appointments. I spoke to you! and she immediately said yes I do remember, I wrote them down but somehow, someone must've erased it. Really? Instead of taking accountability, that's what she said happened. While she was supposedly looking for whatever, I said you can't take them right now? She then said Saturday is the next available & I said ok, with all this inconvenience, do we get some kind of discount at all? She said I will ask the grooming manager and will call you. Saturday came, no one called me or even to remind us of the appointment. So, who knows if we really had an appointment? I never went because I know there's no appointment again! At this point, we will not be going back there nor refer them to people we know. I wish I could give zero star! So disappointed of this place. read more

I was at a park with my dog when the leash broke. I didn't have my purse or mask with me as I didn't plan any shopping but only be in the water at the park, So when the leash broke, I was desperate for a leash so my friend gave me money to go in this store. At the door I said I didn't have a mask and asked for one, they said I couldn't come in but they also couldn't provide one. I said I was really in need of a leash as I can't keep carrying my dog in this heat and I don't want him to run under a car. In the end the employee let me in to quickly buy a leash and I purchased one of the only retractable leashes they have in the assortment, which is Flexi of which they have 3 kind. So very limited variety in retractable leashes but this isn't Petco or petsmart I guess. I paid $24 with tax which is about 3 dollars more than what you pay at petco for this brand. But my urgent situation was solved. read more

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No refunds after 10 days. Only store credit. Even if item is unopened. Nice one. Great business practice. Never coming back here again. 9 read more

This pet store has 3 rooms to self wash and dry your dogs. $15 each includes apron, towels, shampoo, dryer and a scrub brush. I may be mistaken but they used to have upgrades (maybe the other location) for blueberry facial or conditioners. So I will be bringing my lux items for my dogs. Just love the convenience of them cleaning up after I wash 3 dogs. I'm exhausted, they are exhausted and cleaning my bathroom after would push me over the edge. Thanks for providing this service! read more

Bogart's Bone Appetit - Post bath crash - Pet Groomers Near Me - Las Vegas, Nevada

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We have been talking our dogs here for 4 years and we absolutely love the attention to detail paid by the groomers to our pups! I highly recommend this shop for all your pet grooming needs. Our dogs always come home happy and with a peanut butter cookie snack! read more

first time checking this location! i usually go to the fort apache one but because we moved i said let me try the one that's much closer. walk around the clothing area to check if i find something i like then went back to bakery side, lady in a pink shirt asked if she can help me while im browsing so im like sure, daw a M size blank bone and said can i get this one and write happy birthday on? abs she was like no we only have these one and im like ok that's different never had issue when i asked the other location, and everytime i pick an item she will be anything else (are we in a rush or something) and when i pick and read the sign it's either we don't have it or this is that and im like i just start pointing because clearly the labels are misplace all over the baker part i just got annoyed on how she was, not only feel rushed she made me feel like dumb for saying the label and saying im wrong so towards the ends said we'll seems like your signs are all misplaced and she was like anything else and im like NO! i was suppose to pick more treats that my dog never tried before like the pizza etc but her energy tone attitude was annoying!! never had this kind of customer service at the other location! might drive extra miles for a better service than this place! this place is a bigger location which is nice. but wouldn't comeback! read more

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The only reason I'm Giving this place 2 stars is because Kaitlyn, the groomer is awesome and so nice to my dog. But other than that I feel the need to write this review because they have zero regard for customer service, wanting to make things right, or wanting to keep a costumer for the long haul. That's just bad business I'm sorry. I am in this industry and know how it is, I know the customer isn't always right, but If I were the owner, I'd be more willing to bite the bullet on $15 dollars, than lose a customer forever-but that's just my humble opinion. Long story short, I took my dog here last month and his regular groomer wasn't there. That's fine, i decided to take a chance. That was a mistake. The haircut was so bad I felt bad for my poor dog. It was nothing I asked for. Upon calling to complain, I was able to talk to Garret who was able to understand my frustration and offered a 50% discount off my next service. When I brought my dog in today for a trim, I asked BEFORE They took them back if I could hold off on the discount until he needed a full haircut. The groomer said that was fine so I thought perfect. When I was about to pay, I notified the cashier of my conversation with Kaitlyn. She said that information was incorrect and that that couldn't be done. No apology for the miscommunication, nothing. I told them that the reason I merited the discount was because of the terrible experience I had recently had. I thought maybe a discount off what a full haircut would have cost could have been offered. But Nope! I think I've given this place enough chances. The prices are too expensive, and even with the trim and discount today, my dog looks exactly the same. read more

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They've been amazing with our dogs grooming and I love the little treat that get afterwards!

I absolutely love this place, it has everything u could possibly need. I have of taken my little dog here to be groomed, Andrea was absolutely awesome with her. Thank you Andrea!! The lady up front Lexi, is the nicest kindest person to deal with, if I don't understand something she kindly and patiently explains it to me, thank you Lexi, you rock!!!!!! read more

UPDATE: You're saying we threatened the owner? Like how exactly? We're giving this honest review and what you're telling is completely not true. We said we'll write this review and that's a threat? For letting other people know how you RUN YOUR BUSINESS? That is so professional of you ma'am. And yes we just sincerely hope other future customers wouldn't have to experience the same thing we experienced from you folks. You're not scared of losing customers after all. YOU SIMPLY DISCRIMINATED OUR DOGS FOR BEING HUGE AND DOUBLE COATED. So let your customers know you don't really appreciate having these types of dogs! And yes you're very welcome, now Las Vegas people will know what to expect from this business. Highly recommendable. UPDATE: THE OWNER OF THIS ESTABLISHMENT PERSONALLY TOLD US "YOU DON'T NEED TO COME BACK HERE" after we went to their Fort Apache location. Thank you very much ma'am for showing your true colors. That says a lot of how you value your customers. *** ZERO STAR. Totally not dog lovers. They claim they care about your pets when in reality they really don't it's just a business. We've been going to this location for 5 years and we've been turned away today. We have two big dogs and we always do their self wash in two different rooms. The lady with horrible hair highlights said their management has changed and we need to bathe our dogs in just one room, try to fit them in just one tub. We explained we've been paying 2 payments each time we bathe our two dogs and they want us to pay 2 payments for the inconvenience of doing it in a single self wash room. The lady has no customer service and gives out major Karen vibes. We've been loyal customers for 5 years, and today just explains that they don't really care about your dogs, they only care about the money. SO PLEASE RECONSIDER BRINGING YOUR DOGS HERE, HOPE YOU LOSE A LOT OF CUSTOMERS DUE TO YOUR LACK OF GOOD CUSTOMER SERVICE. read more

The store has limited selection basically only dog food and a small selection of leashes and collars. Their dog washing station is exactly why it's the cheapest in town. It's the bare minimum. The apron they have available for the self dog washing is a snap apron and kept falling off while I was washing my dog. They need to have the kind it goes over the head so it's convenient. They have cheap shampoo and conditioner and when you run out in the bottle that's it. I came in and there was very little in the bottle and not enough to use. I didn't want to ask the lady at the counter because she was on the phone and had a line of customers. Won't be back read more

They are great here. Always nice to our pups and helpful. They have always loaded my car with food bags and not even asked questions. I am handicapped but not everyone can tell. We continue to spend our money here because of the great products and people. read more

Excellent service great people wonderful locations and nice areas. Very clean atmosphere.

We didn't do eye stain on that day as we are giving a benefit of the doubt its not an eye infection since she just barely got groomed on that day maybe it was just an irritation by shampoo.Dr. Recommended to monitor after 24 hrs. The next day it got worse that why my husband and I took her back and agreed for an eye stain and it came out positive for eye infection. When you ran the CAMERA did u zoom in her both eyes? And as so you know, It will take couple of hours for the signs and symptoms to appear. The ear infection came out after several days we noticed a foul odor on both ears. It triggers her ears because it all started from her eyes. Why would we accept the 2 free grooms when my dog got infection from your place/groomer. Well its your obligation to compensate us. We were not supposed to spend money if you did not NEGLECT our dog. Oh well lesson learned. "We took our dog to a wrong babysitter".But please advise your manager REBECCA its her job to troubleshoot an issue and she should be facing the customer when we need answers. Thank you and goodluck to your business. I hope it will not happen to othe fur parents. read more

I came in just to take a look at some stuff and wow, I was impressed. I was helped by Morgan and he was so kind and knowledgeable! He was a huge help with my purchase of the best bones for my dog health & safety wise. No more going back to the unhealthy stuff for my dog. The store is nice, clean, and has everything you'll need. Even a dog bakery. I love this place. read more

Brought my dog in about a week ago to get his nails done with the dremel and bought some treats while i waited. When he returned I asked the groomer if he was well behaved and she said he was great but not all his nails were filed down and they were barely touched. My mom saw and said she didn't see a difference either. Wouldn't go back. read more

I decided to go to a new groomer here since my original groomer was booked on the day I was available. I must say that Yara did an amazing job on my dogs grooming. She nailed it perfectly. I will definitely continue future bookings with her. read more

I was pretty much ignored by staff when I went in. Apparently they do not care if they sell me anything. I browsed their selection, it seemed good, lots of high end foods and treats. I finally went to the counter to ask for help. The employee was rude and not helpful. read more

Conner showed me a great deal on puppy treats! Nice in and out, got what I needed at a great price. Thanks!

There is no more scathing indictment of a business than a bunch of one star reviews from long time customers being met with derisive responses from the store owner. Publicly. For all to see. But that's all I'm seeing here. For the record I took my dogs (4 total) there once a month for more than a decade, went in today and was met by a stranger I've never seen before, who seemed intent on losing a customer. Well she succeeded. She was so rude to me because her employee was a thief that now I'm contemplating picketing outside with giant placards of these one star reviews. If I do I'll start with the one where they cut off part of a dogs ear and work my way down from there. read more

I dropped my dog off to get groomed. He is a Shih Tzu and is used to going to the groomers and to this specific establishment. It normally takes one hour. It took over three hours for them to be done and they tried to say it was our fault for being 5 minutes late to our appointment. When I got there he looked choppy and his face was hardly trimmed or washed. They got so close to his skin on his body it looks raw in some areas. Many know small dogs are prone to eye boogers. As soon as we walked out my poor puppy pooped himself with diarrhea because he was so stressed out. He tends to do that when he gets scared or extremely stressed, but he's never done that after getting groomed. I am never taking him there again. read more

Bogart's Bone Appetit - Pet Groomers Near Me - Las Vegas, Nevada

I was so impressed by the amazing customer service I received when I was placing an order for a cake for my dog's birthday. They went above and beyond to help me out. I was still a little skeptical to see how the cake would turn out and it was beautiful. Bone Appetit did such a great job that I will ordering from here every time! P.S.-My dog loved the cake too! read more

Bogart's Bone Appetit - Pet Groomers Near Me - Las Vegas, Nevada

I asked for a refund because I bought a product that broke my dog out. I even asked before I bought if I could return. They need a new analysis of their business flaws. I won't be returning. At least at pet smart I can return products or anywhere else. read more

Buddha is my fur babies groomer and bather. She takes care of them and they love her! It's nice to find someone that cares and has patience for your fur baby and she really goes above and beyond! read more

Amazing service. They are so nice and treat my dog so well. I been coming here for a couple months now. The staff is so welcoming and always so happy to help. read more

Bogart's Bone Appetit - Blue he usually gets wash and nails trim. - Pet Groomers Near Me - Las Vegas, Nevada

Great little shop full of dog and cat items, plus a grooming facility and self serve wash. The staff here was extremely nice and helpful with answering my questions concerning the baked goods for dogs! They had adorable cookie donuts, pb shaped bones, pizza and more! The staff was nice enough to show me one of the dog wash stations, which is literally your own personal room with a tub, dryer, shampoo and towels. They clean up after you're done and it's only $10.99. I liked the selection of dog chews, but the regular toy items were a bit overpriced. No big deal because the rest of the place totally makes up for it! read more

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Our groomer was Carol and she took care of my baby so well!!! I always notice every single detail when it comes to my pup because we're always stuck together like glue, so I easily noticed how my pup's haircut is perfectly even all over! No choppy edges or anything! She is so soft and smells soooo good! Usually the sweet scent goes away in 2 days but after a couple days she still smells just as good and still so so soft even after playing outside! She was such a happy pup when I picked her up! Carol even gave me a full report on how she did, and how my pup gave carol sweet kisses while she was being groomed! The service was also amazing here! I called super last minute yet they were able to fit me in happily! The ladies in the front seat were super helpful and friendly as we walked around the isles to view what they had! I live about 5 mins away from here so I'm so glad they did an amazing job! I no longer have to drive far to get my baby groomed! read more

Bogart's Bone Appetit - My baby freshly groomed - Pet Groomers Near Me - Las Vegas, Nevada

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We just discovered this store in our neighborhood. It's cute with a selection of food I'm looking for. I was a little lost when I first came in and they were super helpful. My puppy is doing well on the food they suggested based on her current food and breed. We're quite happy! read more

After taking my pet to the Grumer twice, he has received cuts and he refuses to enter that place. This is the last time I take him there. We also have to listen to the animals like we listen to our children. There are signs to speak like. In the kids read more

Great variety of food products and snacks. Yummy off the oven baked treats and lots of toys to spoil your fur babies. Nice flow to the store. I personally like the shelf with alternative products like digestive enzymes, dehydrated beets, carrots,and fish oil to name a few items. Grooming onsite available. They offer a rewards system so make sure you sign up. read more

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I had taken all of my dogs since they opened. The last 3 times i have had.less then quality grooming. The groomers i have used that were great ! Have all left. Not happy . I gave them 3 chances. Time to move on. read more

My dog was injured by the groomer. Cut toe nail too short and split the nail. Resulted in a bad infection which could not be resolved with antibiotics. Had to have a toe amputated. Groomer never informed me of the split mail. read more

Underwhelming Grooming Service, Not Even Sure My Dog Looked Clean I've been using dog grooming services for several years. I generally used to have it done at the doggie day care that I used to bring my dogs to (stopped doing that after they kept getting worms), so I was looking for a new place. I have used Bogart's Bone Appetit several times, but have been generally dissatisfied every time the dogs returned from there. First, the dogs didn't smell clean. Second, the coats did not look groomed after I paid for the service. Third, my dog would continue to "boot scoot", which made it appear that Bone Appetit did not do the anal glands. Fourth, the nails were never clipped. In that light, I had to find a new groomer. Although I paid for the clean and tidy, the groomers at Bone Appetit really didn't do those services. Having prior experience from other dog groomers, I constantly would ask my wife if she only paid for a bath and brush. Finally, being fed up, we switched to Lazy Dog and I can't give high enough recommendations. I will never use Bone Appetit for grooming services again. I'm giving it 2 stars because the staff there are generally polite, but it is overpriced and underwhelming. read more

We have been going to this establishment for 2 years. We have not had any issues until recently. Due to the decline in quality both in physical facility and customer service, we decide to take our business elsewhere. The last 2 visits, we have been told that they ran out of shampoo and conditioner for the self wash eventhough the self wash price includes supply of shampoo. The staff offered me to buy shampoo from their retail store instead of providing them as advertised for self wash services. They told me that they have told the manager to order more shampoo but they are not sure when they will be getting it. Their towels have gotten worn out, over used, old and ripped. More over, the wall are dirty and the base boards are falling off the wall. Overall, this store is going down and they dont seem to care. read more

Bogart's Bone Appetit - Wall is dirty - Pet Groomers Near Me - Las Vegas, Nevada

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What a wonderful experience. Count on a friendly and knowledgeable staff, dog treats created onsite, and regardless of the steady stream of four-legged fur-babies, the staff was quick to respond; handling all the customers with fine efficiency. Will definitely be back to take advantage of my 8th free bag of Gold. read more

Self wash for 11.99! That's a great deal and it came with everything you need. I have a big dog who is 80 lbs and I don't have a yard to wash her in at home, so I had to find another option. I prefer to groom her myself instead of paying a groomer...this shop was perfect for us..it looked like they had a nice selection of pet supplies. Might go back to buy my dog some toys next time. read more

It's always an issue scheduling a grooming and when you do they just cancel or change the appointment.