I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

It's a very clean office and their staff is wonderful. Dr. Martinez is an honest dentist and…read moredoesn't push expensive procedures on you against your will. He's patient and kind. I'm looking forward to getting started this year.

I moved to Jacksonville in May 2024 from New York and was initially nervous about finding a new…read moredentist. I visited San Marco Dentistry for the first time last week, and the moment I walked through the door, I felt at home. From the front desk to the clinical staff, everyone was warm and welcoming. Charlene performed my cleaning, and it was by far the most thorough cleaning I've ever had. She didn't rush and even went back over a few spots to ensure everything was perfect--her attention to detail truly stood out. Brandy, who prepared me for the doctor, was also incredibly kind and attentive. The entire office is well-organized and creates a comfortable environment. I'm genuinely looking forward to my next visit. Charlene, in particular, deserves special recognition--she clearly takes great pride in her work and genuinely cares for her patients!

I love my new dentist. The staff is super sweet and took really great care of me during my visit. I…read morewas a little nervous because I had been trying to find a new dentist since before the pandemic after a bad experience with a chain dentistry practice. San Marco Dentistry made me feel at ease.

I'm pretty sure Blue Wave Dental has figured out time travel... because somehow they made a dentist…read moreappointment feel like it only lasted 5 minutes From the moment I walked in, the customer service was so good I almost forgot I was there for someone to poke around my teeth. The front desk team deserves an award for being friendlier than my own family, and the dental staff? Absolute pros. Gentle, patient, and somehow able to carry on a conversation while I'm answering in caveman grunts with tools in my mouth. I went in expecting the usual "just survive this" experience... and left thinking, "Wait... do I like going to the dentist now?" That's suspicious. If you're looking for a place that combines top-tier professionalism with genuinely outstanding customer service (and somehow makes it enjoyable), Blue Wave Dental is it. 10/10 -- would willingly sit in that chair again.

This is Blue Wave Excellence! Five stars ! Compassion and care! Dentists are fantastic !read more

Irate office representative! Never in my life have I had an office clerk be so disrespectful!…read moreRaising her voice, interrupting me as i talked, snappy back talking, argumentative and combative. I've never been so disrespected as ERICA treated me today. She gave me incorrect information about pricing & procedures & she was ready to fight me about it. Nothing was offered to help aid me to get the service i needed. Poor customer service to a major fault. I cannot believe the office manager allowed this woman to treat me the way she did. Shame on YOU.

Had a great experience at Jack's Beaches family dentistry. Their front desk is extremely helpful…read moreand goes above and beyond, and the doctor here was extremely efficient and provided great quality care.

Quint little office that surprises you when you step inside. Greeted very nicely upon entry from…read morethe Ms. Anna. After some quick signatures Ms. Kat called me out and it went extremely well, I thought. The office was clean, professional as was staff. Dr. Sherman is retired Navy doc so we had a few things to talk about. He was pretty clear about everything and appeared to have the latest in technology. Ms Shannon (Hygienist) was very good thorough as well. Overall, I would definitely recommend this dental facility!

So glad I found them! Kind, friendly, helpful, great team, and honest. Love the staff and Dr…read moreSherman! I highly recommend! They are exceptional with their knowlege, care and kindness. Wish I had found them years before is my only complaint!!

Wow, What a changed…read morehere? This dental office was fairly decent for a couple years and then, BOOM! It turns into a shit sandwich. I brought in my updated insurance information. They tell me what my visit will cost. When I finished, OH LOOK AT THAT! your price somehow changed to 3 times what we told you it was going to be. They will not let you know this until after all the work has been done. Well, enjoy that last payment from me because it will be my LAST!

Everyone in this office has always been very supportive, helpful and friendly. Dr. Rios is very…read moreknowledgeable and helpful. You will not regret having chosen him. I drove from Waycross Georgia!

Great people and they are efficient and very good at describing the procedures and cures ..read more

My wife and myself live outside of Charlotte, NC where we have resided coming up on over 35 years…read more We were introduced to Dr McCall, his dear wife Lisa along with his wonderful staff about that long ago. Dr McCall and his staff we visit and purposely drive to his practice from North Carolina for the most professional full dental care we have ever experienced! As Dr McCall's patients we have always been treated and taken care in the most professional ways by Dr McCall and his caring, wonderful staff! We thank God for having Dr McCall and his staff take care of all our needs. We are life patients and always will be!

I'm experiencing numerous of dental needs and challenges so finding Dr Cynthia and her staff was an…read moreabsolute godsend! 1. They know the ins and outs of your insurance! No surprises when you check out. They maximize your benefits to your benefit! 2. They refer to the absolute best specialists in the field. They all have a great working relationship and it shows. 3. They listen to you and what your needs are 4. Professional staff - all of them 5. Offices are nice and Cozy- nothing scary 6. Dr skigen will educate and inform you on any dental issues you might have! 7. She will always make your smile beautiful ! And concerned about the esthetics You're going to win going here!

Dr. Skigen is the best dentist in Jacksonville. Her detail to perfection is amazing. She really…read morecares about her patients. I would highly recommend Dr. Skigen.