It's wild how every review for this place is so different. Most of them are negative, but honestly, my experience was the complete opposite. First things first--this is a drive-thru only location (at least from what I could tell). Getting in line is a bit awkward because you have to make a sharp right turn, and once you're in, you're basically bumper-to-bumper. Be prepared for that. Now, based on the long line and what a friend from the area told me, I was expecting to be there for a while. But to my surprise, I was in and out in less than 10 minutes, and that's with at least 8 cars ahead of me. That's efficient! The staff member who took my order was friendly and professional--didn't rush me, got everything right, and the food? Hot, fresh, and affordable. That's not always a guarantee at Bojangles (trust me, I've had some questionable biscuits before), so this was a pleasant change of pace. If I had one suggestion: when the line is long, having someone outside taking orders could speed things up even more. But overall, I left happy and full. Would I come back? Absolutely. Especially if the service and food stay this consistent. read more

I see A LOT of cars lined up at this location and decided to give it a try. Never again.. All my dips had mold read more

I have been coming here since the '90s. Half the time, they will get your order wrong. And the tea used to be great, but they changed the formula, and now it has a cocoa taste, which is terrible. However the food is high-quality for fast food. read more

I love Bojanles on JFH Pkwy. I had a worker to fix my order incorrectly, but the manager Brandi fixed it. She was very professional and polite. The worker also apologized to me. I told her it was a simple mistake. Some places are very rude when things like this happens but they weren't and I appreciate that. My family loves the food as well, and says the workers are always polite to them. I've read a few reviews and I think it's the customers and not the workers because I haven't had a bad experience....we go at least 4 out of 7 days a week. Keep up the good customer service and serving delicious food. read more

They need to get someone at the drive through that had a higher attention span than a gold fish. They use to do great. Now, I told the little what I wanted at the prompter, she never answered me. I get to the window, tell her 3 times what I wanted. She hands me the wrong drink, then forgets my apple crisp. She claimed I did not order one. I said I told you 3 times now and you charged me for it. I had to drive away. I can only tolerate so much ignorance and incompetence in one sitting and didn't want to hurt the little girls feelings though it took everything in me not to tell her how horrible a job she's doing. She has no business running a drive through. Now the lines backed out to the street and it's messing up peoples morning routine. Do better Bo....!!! read more

I came up there to get 3 chicken sandwiches a full hour before closing. They basically told me they didn't feel like making them, I would understand if it was ten minutes before closing but it was only 9. After waiting 20 minutes they handed me these sandwiches that had less than half the meat they would normally have and it tasted terrible. It tasted like they messed up a few chicken sandwiches and decided to give them out at the end of the night. I love bojangles, and even when I've gone late they always deliver, but this was ridiculous. Normally I wouldn't complain but paying $32 for 3 terrible chicken sandwiches and a tender meal is crazy read more

I don't usually review fast food chains but this was not a good experience that deserves to be heard. I walked in and ordered the sandwich combo. Wanted to add pimento cheese to it but I was told they were out. That might have been true but what I observed from the rest of my visit makes me think that there is just laziness in the restaurant and no one had made any up. First clue - huge container of sweet tea was empty. I asked for some from the back and the one employee who seemed to be working, filled it my cup for me. But this was the unsweetest tea I've ever had from Bojangles. Far from legendary like they claim. When I walked out, the tea container was still empty. Second clue - lot of dirty tables not wiped. It took me a few tables to find one that was descent. Third clue - my mashed potatoes and gravy were not hot and fresh. Fourth clue - when there were no customers were at the counter, it looked like employees were playing. I know you need moments like that at work but there were already two things that needed to be done and it looked like no one knew or cared about doing it. One positive - my sandwich rocked! Thank you one guy working! read more

The word slow does not do this place justice. Chicken and biscuits shouldn't be this hard. Mass confusion and ineptitude. Who could possibly be managing this place? The food is fine, but you better pack a lunch. 2 starts just because the food is good. Speed and convenience will not be found here. read more

I'd give 0 stars if it was an option. The food is ALWAYS cold and the music blaring from the drive thru when you pull up to pay is ridiculous and I don't care to hear music that has cursing in it. Be professional with the music and serve HOT food. This used to be my favorite location , but now it's just horrible. DO BETTER and stop hiring KIDS!! Oct 2nd 2023 read more

yall fries was cold and not seasoned and the biscuits was cold and hard and the tenders was very hard and it was like i was chewing on rocks and i know it was closing time but yall could have done better read more

worst restaurant in all of cartersville took 45 minutes for fast food had to call them while in drive thru smh

I have been coming to this location my whole life and i am 31 years old. I have never been unhappy. I came yesterday and their was a little of a wait but they are hiring and under staffed. Got the cajun fillet biscuit and was awesome and i got mac and cheese and a reg order of fries. All was amazing. I also got a bonus and bonus service. They had forgot my fries and had put mash taters and gravy in the bag, and the lady said oh honey ill still give you some fries. So bonus taters are awesome was piping hot and were delicious, the fries hot too. I also asked for ranch and mayonaise and was not skimpy on the mayo packets. LOVE this place and have all my life. This should be a thing like #BONUS TATERS! read more

This is the Bojangles you want to order from in Cartersville. Excellent chicken and sides.

This is my second time going on here this week. Earlier the steak tasted old but I thought it was because I was on meds but I was sick for 2 days. Today I went and the steak was old and they don't want to give me my money back! Michelle is a bitch! NEVER AGAIN read more

I used to love this locations food. I used to love bojangles. But the last time I went was the final time I will go there. My last two trips to Bojangles were me coming home with burnt chicken that was simply unable. My first time was biscuits which the manager was very nice and replaced on my next visit. But that didn't take away the fact that they actually wrapped this burned chicken in a burned biscuit and bagged it up for someone to eat. The cost of the food is almost doubled from what it was and they thought it was okay to bag burned biscuits and chicken! But they did fix the issue that time. This second time I didn't even bother calling back. I got a family meal and asked for substitutions. To start with I was charged $5 to substitute two pieces of chicken. I used to pay $1 per piece of chicken that I substituted. but that aside I understand food is more expensive so I was willing to pay the $5 but only to check my box and one of the pieces of chicken had not been substituted so I actually paid $5 for one. This time I turned around directly and went back to the store and had them replace it. Unfortunately I didn't actually look at the quality of the chicken at the time or I would have totally told them to take the whole thing back and return my money all together. But it wasn't until I got home that I realized not only did I not get any gravy with my mashed potatoes all of my chicken was super extra crispy! Let's just say it was burned. It was so bad there was no flavor I couldn't even tell it was a spicy flavor to it it was just hard pieces of chicken. I paid $36 for a box of hard chicken and no gravy. I ended up having to make my own gravy at home before I could even eat this completely untasty meal and I will not be going back. I didn't bother even calling the manager to complain there's really no point. Why would this be even boxed up for anybody to eat! read more

Bojangles is great, love their Cajun fillet biscuits and sweet tea. The Bo' Berry biscuits are to die for if you're in the mood for some sweets. please be aware that this particular bojangles IS DRIVE THRU ONLY. If you're looking to sit down and eat, this is not the place to do it. However it is a great spot to pick up some food on the way home or grab a quick bite for the road. read more

I like Bojangles and all but last time I was there my biscuit and gravy was to greasy. I have to say I may still stop by but these guys need to step their game up. Bojangles' Famous Chicken 'n Biscuits is a Southeastern regional chain of fast food restaurants based in Charlotte, North Carolina,[2] specializing in spicy, "Cajun" fried chicken and buttermilk biscuits. The company was founded in Charlotte, in 1977 by Jack Fulk and Richard Thomas. In April 2015, the company filed with the US regulator for an initial public offering of its common stock, expecting to raise $372 million.[3] Jack Fulk sold the Bojangles' concept to the now defunct New York company, The Horn & Hardart Company,[4] in 1981. Advertisement for Bojangles at Durham Athletic Park, North Carolina (1989) During the time of Horn and Hardart's ownership the chain grew rapidly and expanded to 335 restaurants including 100 restaurants in Florida. Part of this growth was fueled by acquisitions including the Florida-based Biskits chain. In 1990, Horn and Hardart sold most of its interest to Sienna Partners and Interwest Partners. The company was then headed by former KFC executive, Dick Campbell. In 1994 the company attempted a public offering. Dick Campbell was subsequently replaced by CEO Jim Peterson. The company was sold to a group of investors headed by former Wendy's executive Joe Drury and financed by FMAC in 1998.[5] Bojangles' was purchased once again in 2007 by Falfurrias Capital Partners,[6] a private equity firm. In August 2011, Falfurrias sold Bojangles' to Boston-based Advent International, another private equity firm, after a competitive bidding process with other investors. .[7] The company has restaurants in 11 states and the District of Columbia and three restaurants in Roatan Island, Honduras. At various times Bojangles' has franchised restaurants in Grand Cayman Island, Jamaica, Mexico, Ireland and China, as well as restaurants on mainland Honduras. The company opened its 600th restaurant on July 8, 2014, on Galleria Road in Charlotte with Charlotte mayor Dan Clodfelter cutting the celebratory ribbon.[8] Bojangles' serves a variety of Southern staples, including fried chicken (tenders or bone-in pieces), mashed potatoes, green beans, coleslaw, and other similar dishes. The restaurant's signature items include dirty rice (sausage and specially seasoned rice), chicken supremes (chicken strips), and cajun pinto beans along with its signature biscuits and sweetened iced tea. The restaurant also produces its own signature dipping sauce, Bo Sauce. Cheddar Bo, with cheddar cheese in a buttermilk biscuit, was available only in eastern North Carolina and Virginia. In January 2015, it was offered at 500 locations in the Southeastern United States for a limited time.[9] read more

What a disappointment. I ran down to pick up dinner because we were tired and hungry. When I got back I found they had gotten our order all wrong although I had carefully explained....one meal with all white meat, one meal with all dark meat. They gave us both meals with all dark meat. And as far as I could tell I was the only customer there. I was so mad when I got home! This is exactly why fast food workers do NOT deserve to be making $15 an hour. Stuff like this just makes that idea seem even more absurd. read more

Checked thus place out whike visiting family and twas very good. We ordered the chicken tenders for something light. The fries were a it salty for my taste but the biscuit was amazing... so fluffy and soft.. my cousin ordered the steak biscuit and gravy. It looked delicous and you definately got your money's worth.. definately would stop here again when I come back to town. read more

Great chicken and biscuits convenient on the way home food is always fresh service is nice. Downside is they are hard to get in and out of. Its not the business's fault just the way the city has the roads set up. And there is no indoor seating which makes the road situation uncomfortable for a quick in and out. read more

The borounds were completely disgusting soggy as if they have sat in water or were under cooked wasn't greeted at the window at all until my card was snatched from my finger being replaced by my drink being shoved in my hand the food being forced in my truck just about never once did the staff say a word if that's how you want to treat your customers that's fine there other fine places to take my business read more

Really we have to wait while you cook it then you don't put the sauce in the bag! Get real Tenders with no sauce are crappy.

STOP FUCKING FORGETTING PEOPLES FOOD THEY PAID FOR. Was in line waiting for my food and could even hear the cashier talking poorly about another customer. Stop having bad attitudes if you hate your job that much fucking quit read more

The food is good just like all Bojangles, however, this location has the rudest employees ever!! If you like there food go to a different location. they all have drive thru. read more

These are the rudest people I've ever dealt with!!! They never greet you, nor do they rarely get your order right. During a recent well advertised promotion, I ordered and the cashier barked at me that she couldn't hear me and I had to pull up to the window. When I gave her my order, she said her register didn't have a button for that and that I'd have to pay full price or leave, then when I asked to speak to a manager she said there wasn't one there that day. Well NO SHIT!!! It took me 4 days to get in touch with the area manager who apologized profusely and offered to make my order right if I came back by the store. I came by a couple of nights later around 9 and all the lights were off and the place appeared to be closed up like a drum an hour early. AVOID THE PHONE BOOTH BOJANGLES ON JFH Pkwy unless you are a gambler. And these people want to be paid $10 to $15 per hour. They need to be paid in a manner commensurate with their work, which at this location wouldn't equal what a server in a full service restaurant is paid.....much less than minimum wage!!! read more