First time trying Bojangles-- Took a lil to get our order taken and the menu was a bit confusing without pricing and options for a la carte, etc. Got chicken strip box and ranch/Bo's Sauce (which is a kinda garlicky watery vinaigrette) with a biscuit and fries. They were out of honey mustard and the ranch was pretty watery. Overall pretty average food, definitely prefer Raisin Canes or Roy Rogers or Chik Fil A. read more

Bojangles - Fast Food Near Me - Richmond, Virginia

Best Bo Biscuits and tasty chicken tenders!! They always fill my order quickly! Great drive thru, helpful staff! Yummy fixin's! My go to for a fast food meal!! Nice clean place with ample parking! read more

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Tech issue with my mobile order, but I get that issues like this happen and staff have little control over this. 1 star because of the very difficult, rude, and combative customer service line that did not help with my issue at all. No refund, no conversation; just an assurance that "someone will reach out to me" with no timeline. read more

this will be my last time at bojangles-they have given me the wrong order three times -the service was terrible and I had to wait forever and now they no longer honor military service people the food is good but every time I went there they had new people working there and tells me a lot read more

I have enjoyed the barbecue in the past. Now they are large heavy shreds. A little dry and hardly any coleslaw. The appeal had been they reminded me of Bill's Barbecue from years ago. It was good while it lasted ,but not for me. Time to find a new place read more

Went to get food from this location around 30 minutes before closing. Received a very nasty attitude from the woman who was taking our order right off the bat. She left us sitting for more than 5 minutes before coming back and telling us they were closed for the night and would not be serving us. We went to drive around and leave just for them all to be laughing at us from the window. Utterly Disgraceful and Disrespectful. Will not be back. read more

Today my mom and I went to Bojangles on staples mill road. We have been going here for a while now. Today we went through the drive thru and ordered 2 of the 2 piece chicken tender supreme MEALS with mashed potatoes and gravy and Dr. Pepper to drink. First of all, they charged 30 cents extra for our Dr. Peppers (we order the meal, why was there a 30 cent charge for the drink, and no we did not ask for a large drink simply what comes with the meal.) Second, we got our meals and there was no straws, spoons, or napkins in our bag. I asked the lady nicely if we could have 2 spoons and straws. She looked at me like I had two heads. How do expect us to eat our mashed potatoes, with our hands? Also, the mashed potatoes were COLD. They weren't even the slightest bit of warm. Third, while we were eating our food, my mom saw that her chicken was RAW. Absolutely disgusting. And lastly, their sodas in general never taste good. They are consistently watered down. I am very disappointed. We did go back through the drive thru and showed them the chicken and asked for a refund. They did give us a refund. Absolutely no excuse for serving your customers RAW meat. read more

Bojangles - Here is the raw chicken they served us. - Fast Food Near Me - Richmond, Virginia

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They must have a great manager at this location as the employees are far superior to those I encounter at other restaurants. Nene for example is delightful and represents the franchise oh so well. Always courteous with a warm smile greets me several times a week. She just makes the morning a bit better. read more

The worst greasy sandwich I ever tasted. I bit this tiny biscuit and got a mouth full of grease. I spit it out. The grease was pooled on top of the paper read more

I've been here before and I didn't really like it. But I had to give this place another chance since it had been a very long time. I came here for just a smaller snack and I ended up getting the two piece snack. I have to admit that that was pretty a good portion for myself for lunch. I really enjoyed the biscuit and it was shaped in a heart for the month of February. The chicken ended coming out crispy and not soggy. It was flavorable and pretty good. I didn't like how much fat there was on the chicken thighs though. So I have to say that it's an A'okay for me. I can see myself coming here at least once more before the year end of those snack friend chicken cravings! read more

Bojangles - Vday biscuit with two piece snack chicken (dark meat) - Fast Food Near Me - Richmond, Virginia

I come to this location when I visit my family and this time the food was no so good. Fries? So salty and lukewarm I tossed them out. The seasoning is now loaded with sodium instead of the savory cajun kick. That cajun filet calling me from NYC was dry and lacking flavor, like they reheated the patty from the day before. The biscuit itself, albeit flat as a pancake was fresh and tasty. The only reason they got to three stars was the past visits (4 stars) friendly staff and signature iced tea (a must). I think next visit I will another location to avoid this disappointment again. read more

When this Bojangles opened a few years ago on Staples Mill rd, it had good food and tremendous service. My wife and I used to visit at least twice a week. Over the years it started slowly deteriorating until it reached absolute rock bottom. On a Friday night we decided to get some food before going to a basketball game. The list of atrocious service is long. The cashier taking our order refused my wife's request for hot fries because they had a lot of fries under hot lights, and they would not cook any more until those were gone. I ordered a two piece leg and thigh. He could not tell the difference between a thigh and a breast ( I observed him going over the pieces they had under hot lights) He ended up giving me a leg and breast. The leg was tepid at best, but edible. The breast was so dry that it was inedible. I had no idea how long the chicken had been under the hot lights, but certainly long enough to drive any moisture away. The dirty rice was equally as dry. Finally, the biscuit was stale. So much for the food. The service was worse. We witnessed a shouting match between the manager and the cashier, but were kept waiting for our food until we asked for it. Then my wife was informed that her order would take a few more minutes (her order was a simple filet on a bisquit). Words such as incompetence, lack of the most basic customer training, and total ignorance about how to maintain food in an acceptable state, came to mind. We have decided that we will never return to this store. The are too many fast food companies who value our business and if I spend $16.25 for two simple meals, I don't think it's too much to ask that the food be good and that you get fast, friendly service. Bojangles doesn't provide either, so we won't return. read more

This is THE best Bojangle's location in the area, and I would strongly encourage anyone who loves fried chicken to come here for it. The interior is beautifully decorated and appears quite new. The seating was equally as attractive, and just seems upscale for what is effectively a fast food establishment. Plenty of parking makes things even easier to work with. An extremely polite and helpful cashier named Angela helped us at the counter. I was incredibly impressed by the quality of service she provided and my friend felt the same way. The location needed to cook up some new supremes for our meals, though she quickly got to work on that and gave us each complimentary Boberry biscuits while we waited, and ensured we received our drinks quickly as well. After a short time, the floor attendant Teresa brought our order directly to our table and was also very helpful throughout our meal, offering refills and to get rid of our trash for us. This is better service than I typically get at restaurants I pay more than twice as much to go to. I made sure to send a compliment about both of these employees to the Bojangle's corporate headquarters. In keeping with Bojangle's reputation, the food was delicious and tasted fresh. I look forward to coming here again on future Sundays and hope to have as good of an experience as I had today. Overall: 5.0 stars -------------- Pros: - Food is consistently excellent and high quality. - Service was incredible for a fast-food establishment, even for any kind of restaurant, really. - Plenty of parking helps speed things up. - Dispensers of condiments stay full and ready to use, unlike many other places. Cons: - None, really. I have not done drive-through here, so can't comment on that. I feel confident it is just as good as dine-in, though. read more

Bojangles - Tables inside. - Fast Food Near Me - Richmond, Virginia

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In the last few weeks, I've gone through this drive thru twice - both times around 8 am. I have a 5 month old son in the backseat so sometimes going to a drive thru is risky - I don't want him to get fussy while I wait in line. Thankfully, both of my visits to this Bojangles have been seamless. Super quick, super polite, super easy. And obviously the chicken biscuits are delicious and I love the BoBerry biscuits as well. Now my only problem is that I want to stop everyday on my way to work! Thanks for the excellent service. read more

So I sent my boyfriend to get us some food from there, because I was starving and I wanted Bojangles. They are so rude, the fries are way too salty, and the chicken is not cooked fully. Not to mention they also forgot honey mustard which I can't eat it my food without it. I do not recommend this place at all, they can't ever get their orders right. read more

The cashier was so sweet and polite wat better than my last visit keep up the good work guys

Went today at 11 my husband got a biscuit I got a 3ct meal well when Jenny final came to the window to bring out order she had a mouth full of food the she never talked just stood and ate well we get down the road I open my meal and only had 2 tenders guess I know what she was eating read more

Closed at 8pm on a Saturday. Makes no sense. Signs on but doors locked someone inside but they not even taking drive thru orders

Visited here, Monday, April 24, 2023, even after the previous review, 3/21/23, knowing I would be breakfasting at Bojangles, Rte 60 West, Powhatan County, Va. on Wednesday, April 26, 2023, just to provide, yet, another take. Without further on this Henrico County location (I live a mile from it), Powhatan Bojangles still was the "bomb". Again, this location was busy, and the quality of their "country ham biscuits" did not disappoint. Again, we experienced friendly staff and other customers, but that's a given in most of rural Virginia. We will just have to wait until our monthly trek West to Powhatan for "country ham biscuits"! read more

Again, a couples years later I decided to try this place again. Folks it scoop and serve. Not that hard. Second when we ask you if you put gravy in the bag and give us a chance to look at our order, give us a chance. I'll try you again in another 2 years.. read more

took ten minutes in line and 20 minutes to get food and I found a roach in my chicken tender and they mixed my dr pepper with sprite do not go here read more

First of all.... this is a NEW Location, and I was anxious to try Bojangles for the FIRST time as so many have said many good things about their Chicken here on Yelp. So, when they opened, I was anxious to head down there to see what it was all about. As of this writing, I have been twice with about 2+ weeks apart. When they first opened, they place was crowded, and the people there were extremely great. I ordered the 2 Piece Chicken Dinner with Fries and Biscuit. I always order the Breast, as it is my favorite part of the chicken, and it also gives you a good indication on how they are cooking the food.... You either cook breast just right or you can OVER cook it and it is dry and tough to eat at times... You want breast to be cooked to the right temp, with the juices making the meat nice and tender. The first time, the breast was NOT bad, however the crust of the Chicken just had NO flavor to it, and I was disappointed. I felt it needed some desperate seasoning before it went into the fryer. The Fries was very good, and the biscuit was excellent. At this Point, I was at 4 Stars in my review.... HOWEVER.... I went back a 2 time more than 2 weeks later and it was a different story... I ordered the same meal again, however the breast looked liked it was OVER cooked. Even the bone even looked burnt from over cooking..... When, I took a bite into the chicken it was dryer than shoe leather. I thought I was going to have to soak it in my UNsweet Tea for a while to be able to swallow it... The Fries were over cooked as well, and I am not sure as to why there was such a great difference between this time and my first.... I am a BIG fan of Fried Chicken, and I will go out of my way to get what I think is the best. I will probably pass on Bojangles for a while as I have a favorite still, down on W. Broad St. I hope Bojangles will fix their fryer problem and even though they are close to where I live.... I will go out of my way for good tasting Fried Chicken, however I will pass on this Bojangles.... at least for a while and until they figure out how NOT to overcook the chicken.... :-( read more

Ran out of regular chicken and no Bo- Berry biat 5 pm ....lazy crew and horrible service.

My co worker suggested trying out Bojangles for their fried chicken and I wanted to try something new. I've already tried/have had Lees, KFC, popeyes, Bonchon, Mama Js, etc but Bojangles was never on my radar. I came here after an intense volleyball practice at RVC. Their menu is similar to most fast food fried chicken places. They have meals and family dinner packages and of course sweet tea. But I think the one thing that Bojangles does to set themselves apart is that they have a fried chicken biscuit. The service was very friendly and quick. They announce their orders over the intercom to the kitchen staff which I am not entirely sure how accurate that is during peak times. I got the chicken biscuit and a two piece thigh with mashed potatoes/gravy and cole slaw. The biscuit was okay, not very flaky and a little hard in my opinion and the chicken was chewy and stiff as well... The fried chicken was also mediocre at best. Everything was very salty and not very appetizing. I paid about $10 and my meal came with a drink. For my future fried chicken cravings I will stick to Lees. read more

Boberry biscuits and Botato rounds! Yummy in the tummy and convenient location right beside wawa and a car wash!

Love the bacon, egg and cheese biscuit. Good for any time of day. This location is brand new and has been open less than a week. The quality of food coming out of the kitchen is at the standards of other Bojangles that I have eaten at. It's great to see a company that is able to repeat its standards so easily from the start. This place is super close to my home and on my way to work so I foresee it being quite dangerous to my waistline. Their bacon, egg and cheese biscuits beat out McDonalds and other chain locations breakfast bar none in my book. read more

Bojangles - Fast Food Near Me - Richmond, Virginia

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CAUTION: WAIT TIME 20+ MINUTES!! This is one of the worst Bojangles restaurants I've ever been to. They are so slow I only ordered two biscuits and it took 20 minutes for them to get to me and when they did they were hard and cold. The people working there look dirty like they haven't showered and I watched the manager look at all the tickets laying on the counter and just walk away absolutely the worst experience I've ever had at a Bojangles. read more

I was missing a sandwich from my order which was ok cause mistakes happen so i make them aware of my missing sandwich and come to get it and my new sandwich is just cold and hard as hell.. hard to chew through. Im just very disappointed. The last time i came here was my first time coming here and the food was more than satisfying, idk what happened today. Waste of money and gas.... read more

Rudest people I've ever spoken to. My boyfriend said "hey how are you" and she closed the window in his face. When we asked to repeat our order back to us (bc it has never once been correct) she proceeded to yell "huh?" I just don't understand how you can be in uniform and have no respect. The management always take care of any food problems or mistakes I will say! Have to give them that! But it's just very displeasing to have someone speak to you in a way like they do not want your business. Especially when I dread coming here because of the employees, but I love the food so I suck it up. Shouldn't have to though!! This was not one or 2 times. The employees have bloodshot eyes every time I come after 8, probably a reason they can't get the orders right! Will be returning but will also be prepared for the smart mouthing! I can do it too haha! read more

Chicken was undercooked and fries were salted way to much. They didn't have regular lemonade, ordered the pink lemonade and wasn't happy with it. They charge per sauce 75 cents each definitely suggest bbq sauce over honey mustard too, too sweet with both fries and chicken. read more

Sad to go to bojangles at 7:30 pm and they don't have any chicken cooked no I was only offered chicken tenders OR wait for 30 mins for them to drop chicken. Lost my business shame you hire such lazy staff that they start closing almost 3 hours early. With service like that you may as well close your doors they push your clients to your competitors. Popeyes saved the day! read more

First let me say I have NEVER written a review for anything online until now. I created this account just to leave this review and to warn anyone thinking about visiting this location! FIND ANOTHER RESTAURANT!!! I have gone to this restaurant several times and have NEVER gotten an order that was fresh or correct, but today was the final straw! We had a taste for a bacon egg and cheese combo and because it was pass normal breakfast hours, Bojangles was our only choices. Went through the drive thru and placed the order. Because of my past experiences, I requested FRESH food. Unfortunately, got home to find I had COLD HARD DRIED OUT FRIES and a COLD DRY CRUMBLY BISCUIT with a RUBBERY EGG! I did not feel like driving all the way back to wait for them to cook me a fresh one. Afterwards, I figured well at least I have some of their "famous" sweet tea, but yet again, this was an epic FAIL. I tasted it and gagged. It was so sweet that I thought it was a simple syrup for mixed drinks. It was obvious that someone on the staff thought it wasn't sweet enough and dumped 5lbs of sugar into a gallon of tea. Seriously, do not go to this Bojangles you will be disappointed and you will lose your money. Management is the problem and until they fix that, I will not be going back! read more

SLOWEST. BOJANGLES. EVER. WAIT TIME IS 20+ MINUTES!!! I absolutely love Bojangles but this particular location is one of the sloooowest and most mismanaged Bojangles I've ever been to. They seem to have no comprehension that they are supposed to be fast food. Regardless of whether you're dining in or going thru the drive-thru you can expect a 20 minute wait time. I ate there roughly a week ago and dined inside and it took 20 minutes for them to get my order ready. What's worse is the person taking orders behind the counter kept confusing everyone by trying to upsell them on items instead of just taking their orders and moving things along. This evening I went the drive-thru at 5:30 on a Saturday night and after placing my order (a 4 piece chicken supreme combo) it took nearly 10 minutes just to make it to the pick up window. I then sat there for another 5 minutes before someone finally came to the window and asked me to pull up because they were out of chicken supremes and they just put more in the deep fryer. The guy told me it would take another 4 minutes and also had the nerve to tell me "it happens". So I pull up and wait another 10 minutes and as I look in my rear view mirror I see other people in the drive-thru line getting their orders and driving away. I finally storm inside and ask how long I'm supposed to wait and the manager on duty doesn't seem the least bit phased at all and actually annoyed as she gets the staff to prepare my order. She even tells the slow guy (the guy that made me pull up) that he's doing fine and not to worry as she casually goes in the back to get some fries to complete my order. She never apologizes or offers to give me anything free for my inconvenience. I finally get my order 25 minutes AFTER placing it at the drive-thru and go home. As I'm eating one of my chicken supremes, I feel something in my mouth and pull out an incredibly long hair. Ugggggggh! I should also add that everyone who works at this Bojangles looks like they are just one bad decision away from being on the wrong side of the law. They literally look like the people you'd expect to see on any episode of COPS or Cheaters. I'm finally done with this Bojangles. read more

Waited 20 minutes for my food. They forgot about me. Biscuit fell apart. Gave me an extra boberry to apologise. read more

Bojangles - At Bojangles! Bad time. - Fast Food Near Me - Richmond, Virginia

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My first visit to a Bojangles, after much hype from friends. The menu is a little confusing for a first-timer but eventually we figured it out. The homestyle tenders were good, not great, and the mashed potatoes were from Sysco's, so just so so. The biscuit was hella good. Hella good. The fries were some of the best I've had anywhere, surprisingly. My husband also enjoyed his leg and thighs combo, and the sweet tea was sweet but not overly so, which won over his New York-based heart. Would definitely eat there again. But there were a few flies, cussing staff, and just some odd characters about, so it's gonna lose 1-2 stars for that. read more

We are rarely on this side of town, so we make it a point to go by Bojangles when we're over this way. This restaurant is under new management, and Timothy Pierce was training his new crew. They did a fantastic job. There were employees in the parking lot cleaning up, the dining room was spotless and being constantly cleaned. The staff was super friendly and seemed to care that they satisfied the customers. Timothy walked around the dining room speaking with each customer to make sure they were happy with the food and service. We will be back more often for sure. read more

Was in VA for my sisters swimming. Decided to get a quick thing from bojangles. Let me say that was so freaking good man. the only problem was the employees were a little rude and the chicken biscuit gave me bad toilet problems. read more

The staff at this Bojangle's is amazing! Their customer service is fast, friendly and helpful. They are knowledgeable about the food they are selling and they always make sure its fresh. I enjoyed my chicken, biscuits, mac and cheese and potatoes with gravy! Their sweet tea is phenomenal. read more

Bojangles - Great service at Bojangles! - Fast Food Near Me - Richmond, Virginia

Come on Bojangles. If you can do better than this. If you advertise that you have breakfast all day when I order my meal if you tell me it's gonna be four minutes for hashbrowns and give me a choice I love that so I chose coleslaw instead it's 5:28 PM. Look at the sandwich .... lukewarm! Egg is so old that it was thinner than the cheese. Gross! read more

Bojangles - Fast Food Near Me - Richmond, Virginia

Got a wing dinner.....looks and felt like it was fried to hell and back and then sat under a lamp for hours. I mean honestly anyone serving fried chicken should have been able to tell that they were not edible. Waste of money and wings In the trash, still hungry....... read more

Bojangles - Fast Food Near Me - Richmond, Virginia